Iberostar Waves Cozumel: Great Resort

We stayed here January 16-23 and wish we could have stayed longer. The rooms were ok, smaller than we are used to, but we weren't there to stay in the room, the beds very comfortable and we never had any issues with hot water. The rooms were really clean, fantastic towel art, the only issue we had with the room was when the air conditioning was turned on, it smelled very musty, they need to do some maintenance on the air. The grounds were lush and very well kept and there were peacocks, wild pig [... read more]s, flamingos, cats, huge iguanas, parrots and turtles. Because of the humidity the beach had sand fleas, I didn't read the paper they gave us with our welcome package so found out the hard way. There was no problem getting chairs on the beach or a palapa, but most of the chairs around the pool had towels claiming them early in the day. The staff are excellent! very hard workers. The food was good, not fantastic, but good, it became repetitive in the main buffet, and I didn't like the bulk yogurt in the morning. Everyday there was a bar-b-q down near the beach and the food there was excellent. We found the entertainment to be better than we have found in most resorts, very talented young people. If you are a diver this is a perfect resort, I'd say 1/2 the people staying there were divers and would go out several times a day. The cappuccinos were great! There is a store on site and it is not over the top expensive. We went into town one day and it cost $18 on way, but worth it. I would recommend this resort.

Iberostar Waves Paraiso del Mar: Awesome resort

Huge resort. Great food. Nice rooms. Friendly staff. Awesome beach. Close to airport. Close to Playa del Carmen and close to Peurto Moreles. Huge pool but very cold. Has a little shopping mall on the resort and a convention center.

Iberostar Waves Punta Cana: Average Resort

The first time we arrived we were starving and was encouraged to eat before we checked in . The food was horrible and inedible and we thought we had made a major mistake in travelling (terrible feeling to think the whole vacation was going to be like that on day 1) The food did get a little better but mid way through the vacation I got terribly sick with food poisoning to the point I was hospitalized for a day and a half resulting in us missing our excursion that we could not get our money back  [... read more]from. When we complained we got the standard line that they have quality controls on the food they prepare and no one else was sick but if others complained they would let us know....right! We also fell prey to their "orientation" which did not last the 90 minutes but the whole day with pressure sales to sign up for their time share although they don;t call it that. I did sign up but then called to cancel the next day which was another wasted 2 hours as they continued to convince us we were doing the wrong thing. They ended up charging us $500 canadian to get out of the contract! As a result our vacation was not a vacation as I really could not enjoy the all inclusive as i was placed on a restricted bland non alcoholic diet for 15 days . Don't waste your time and money. There are many other wonderful places and resorts where you truly can have a vacation

Iberostar Origin Laguna Azul: expected more

I did not travel to Cuba with overly high expectations, given I've travelled to Cuba several times in the past and only go to 4.5 + star hotel ratings in that country. Although my trip and stay at Iberostar Laguna Azul was for the most part enjoyable, I was quite disappointed that there was no hot water....which was a little warm at best, and the towels in the room were extremely worn out and old. The food was just ok. What upset me the most, which is why I would not recommend an Iberostar resor [... read more]t in the future, is that somehow miraculously all my above complaints improved as soon as we found out Iberostar representatives were on the premises and handing out questionnaires to guests asking for their opinion on the resort. All of a sudden, the water was a little warmer, the towels were clean looking and newer, and there was a larger variety of food choices at the buffet. The fact that the hotel was not living up to it's standards is a reason never to return there.

Iberostar Waves Costa Dorada: Very enjoyable holiday!

Just returned from the Iberostar Costa Dorada and had a great time. Unfortunately we had a few days of non stop rain, but one cannot control the weather. I cannot find anything to complain about our stay. We requested a room change to an ocean view and this was done for us with no issues. Thank you for that! We found that the food at the buffets and the a la carte's was excellent quantity and quality. Staff in all areas of the hotel were friendly and helpful. Lovely beach for walking and we didn [... read more]'t have any issue finding chairs. Spent most of our time on the beach, but the pool did look lovely as well. Rain did not dampen our spirits and we had a wonderful time and I would return. One suggestion I would make is that perhaps there could be more stringent rules regarding designated smoking areas. Being nonsmokers, we did notice a fair bit of smoking.

Iberostar Origin Laguna Azul: Middle of the Pack

Grounds were ok, lots of cracked tiles in hallway and elevators. Not enough lighting in hallways. Patio seating had way too much bird droppings on them. (too many birds in eating patio's. Room towels too thin and not enough of them to go around. Pool towels the same, couldn't get a fresh one daily. Bed mattress worn could feel coil springs through them, not very comfortable really. Room itself was clean enough but not to Grandma's liking...(could have been more clean.)

Iberostar Waves Cozumel: We had an amazing time!

The snorkelling at the beach was quite cool most days. At times it was a bit windy and this made the water quite sandy. This obviously impacted visbility. For most days the water was crystal clear. We saw some rays, some crabs, lots of fish and just had a great time snorkeling. The food at the resort was excellent. We had some reservations about the food based on earlier reviews but found these concerns to be unfounded. The drinks were excellent as well, we found the pop corn at the main lobby  [... read more]bar to be quite a welcome surprise. We found the staff to be very conscientious and really made an effort to get to know us. Some of the rooms were a bit stuffy mostly due to moisture buildup. I believe the rooms would benefit through the installation of some exhaust fans. To combat this i would have to leave my door open in the morning to let the moisture escape after my showers. I would also leave any wet towels/clothes outside and would let them airdry.

Iberostar Waves Rose Hall Beach: THE GREATEST EXPERIENCE!

The staff worked very hard to make our trip a lot of fun with the right balance of relaxation. The scuba instructor (Tess) was excellent and very personable. We really enjoyed the clean environment and choices of great food. We plan to return again. Jamaican people are the best!

Iberostar Origin Playa Alameda: Very Nice Resort!!

We had so much fun. the rooms are huge, large walk in closet, large bathroom with separate shower and tub. People are so friendly and always with smile. The ground are properly maintained. The beach is clean and nice. The shows are great and very entertaining! Food is ok - as expected with Cuba. Easy access to go downtown Varadero via public transit - only 5 pesos for day trip. Overall we had a great time.

Iberostar Waves Cozumel: Great resort and fabulous people

My family and I had an amazing time at iberostar Cozumel. We also came across a beach bar called Alberto's just a few steps from the hotel. That was also amazing. The only thing I would add is a mini bar in the room with rum, vodka etc. I don't drink beer so having that in the room would be great

Iberostar Selection Rose Hall Suites: Amazing resort!

This resort was amazing. From the moment we entered the building we felt welcomed and relaxed. We received an upgrade to the grand when we arrived, we were so grateful, this was our first Caribbean trip, it was more than we expected. The rooms were nice, the bed was comfortable , and every time we left it was cleaned. The staff was cheerful, and always ready to help. The pools were beautiful, and well maintained. The beach was gorgeous , beautiful colour and nice sand. The food was AMAZING. We m [... read more]ostly ate at the buffet, which was always good, and Every night was something different as their main feature. We ate one a la carte dinner on the beach, and that was amazing too. The star friends show was great we especially enjoyed the boogie nights- very talented and fun to watch. Overall we had an amazing time, we stayed 4 nights, and wish we could go back!!

Iberostar Origin Playa Alameda: Just ok

Disclaimer: it rained everyday for a week so it definitely put a damper on a beach holiday. The hotel is dated and very rough around the edges. The resort is small so there isn't much to do. They do have Cuban music most nights which was great. The shows were decent and the same calibre of other resorts I've been to. Food is ok, as usual the a la carte restaurants are better than the buffet. The best part of the resort is the people who work there! The lobby bar ladies are fantastic, Ady and Y [... read more]asmile (spelling?), the theatre bar lady, lobby bar waitress, and our friends Ernesto and Ernesto. It was always a pleasure to visit the snack restaurant late at night!

Iberostar Waves Cozumel: Decent friendly place

Pros: Lovely beach (for Cozumel) with lots of shade options - extremely friendly and helpful staff - attractive grounds with lots of trees Cons: Terrible mildew/musty smell in rooms that comes home on your clothes (OK, it's 90% humidity down there, so dryness is a challenge) - A/C in room is deafening - Some rooms/public spaces flooded (during heavy rainfall) - Food is beautifully presented but not necessarily delicious - Isolated location if you want to go anywhere (240 peso taxi ride to town)

Iberostar Origin Laguna Azul: This hotel was a great disappointment.

Grounds were clean, as were pools. Public restrooms (ladies anyway) - many of them did NOT have toilet seats, door handles or locks (and often no toilet paper). We heard they are waiting for 80!!!!!!. Maintenance is sadly lacking in this facility. Lots of talking among staff when at work and work done in a very disorganized manner. Consider: bringing coffee to us and no cups with same and NO CUPS TO BE FOUND ANYWHERE, as well as tables not set properly, ie. tableware missing,no napkins; we were  [... read more]told guests had taken cups to their suites, but the resort was only half-full at this point!!! Also food in buffet was 'hit or miss' - cold, none left, no refills, no labels on what we're eating. Our safe (wouldn't open/close) and closet doors did not work: same with balcony doors. We looked at other suites..... same situation, so we stayed and WAITED in for 'safe repair guy'. Improper maintenance was noted in many places by us. People were complaining everywhere and generally very unhappy. Sloppy cleaning in suites also, as we noted floors not swept and we had to chase down towels/paper for bathroom. This should not happen AT ALL. A LA CARTE's saved us and they were fair - lots of effort put in there, funny enough, but no way 5Star! Funny, entertainment was quite good and we attended every night. Bar staff overworked in main lobby and coffee bar, but what else is new!!! Gardens were fine, as were pools. You need to properly maintain a resort like this if you want people to return.......... and we think we may NOT return ever!!!

Iberostar Selection Ensenachos: Set your expectations appropiately

I generally don't write alot of reviews but I was a little disappointed with Iberostar Ensenachos. I have been to Santa Maria once before to a 4* resort and really enjoyed it, so I decided to pay extra to experience "5*". In a nutshell, there was no real value in that extra money spent for this hotel. The main differences between this and a 4* are it was isolated, quite, and the Ensenanchos beach was absolutely beautiful. That is pretty much where it ends. The hotel room was an average room. T [... read more]hat being said, we had a large cockroach in our room the second night. We didnt want to over react, but then we saw a bunch of ants on one of the night tables. We moved to another room, we saw another small cockroach there. Front desk did not really feel like they needed to apologize or what not. I understand this is Cuba, but this is my 4th time there, and it was a little disappointing to experience this at a so called 5*. Food was quite good for Cuba standards, but it more or less was equivalent to other 4* resorts in Santa Maria. Contrary to some reviews, there was no Heinz Ketchup, and the biggest disappointment was I never had lobster at the Buffet restaurant. Generally the beef is very tough, chicken has a slightly different texture, but Seafood is a safe bet. I don't eat Porc so can't comment on that. I love Cuba, and the Cuban culture, but value for the dollar is not there for this resort. It is disappointing to pay a significant amount of money more than other resorts and not experience a "special" vacation.

JOIA Rose Hall by Iberostar: Will come back

We had a great time , all staff were so nice and helpful . The rooms were very nice.liked the way everyone made us feel. We were at home their.We will be back some day.Thank you.It was nice to have pillow options. Made our sleeps complete.

Iberostar Waves Paraiso Beach: beautiful resort

the desk service was terrible they lied to me many times about the room service not being done till i got mad things needed to be fixed but were not dun till i lost it the biggest thing was the air conditioning never worked

Hotel Mojito: Good Resort

Short transfer from the airport. Reasonably quick check inn. Very friendly staff all around. Nice beach. Pretty good food at buffet and snack bar. A La carts, service was great , food was ok. Overall decent resort.

JOIA Rose Hall by Iberostar: Elegant Resort....some areas lacking.

We stayed at the Grand from January 13 to 23, 2016 . Resort was beautiful but all areas relating to meals and food was sadly lacking. Gluten free options were pitiful and any mention of food allergies were not well received. Reservations for the restaurants were also badly managed. We were told there were no reservations left yet restaurants were half empty? Service was slow as they seemed short staffed. We did enjoy all other aspects of the resort.

Iberostar Selection Paraiso Lindo: Wonderful place!

Lobby, dining and beach are very good. Kids and teen area amazing. Very clean place. Staff very helpful. Entertainment know their business, show are interesting. Animals are friendly, very good impression