The check in was quick and easy, we did not get the room we booked in building 3/ ocean view due to lack of inventory. But we were upgraded to a family suite with some ocean view . The food at the resort is good but not outstanding, very boring sometimes since you have same dishes again and again.. especially for lunch.
The service is good , ala cart restaurant are ok nothing out of the blue. I have to mention few people that were outstanding with their service, Latouya, Shandol from Grazie!!![... read more] And Tevin at the bar on the main lobby they are at a different level.
At the front desk I will mention Damian the supervisor, great to deal with.
The resort appeared to be tired and needs some updating. The rooms, facilities, stairs..ect.
One of the managers Fred, needs some courses of how to deal with issues ! He noticed us dining for breakfast at Grazie and came to the table to lecture us that we're doing wrong by having breakfast there, since we are not a Diamond club! And it's for Diamond only! He stopped us from dining and kept going on and on! As guests we didn't know that! And we expected a bit more respect.
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Serge -
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Riu Ocho Rios: Vey Good resort
We liked the time spend in the resort. The room was comfortable, big enoiugh. It was cleaned every day. Bathroom was very good. Balcony was a nice addition to the room. The beach was perfect, just enough space for everyone, no need to book a place, as the shade was widely available. Food court was good, with good selection of different food. The personal in the court was very helpful. Italian restorant was the best from all others.
Generally speaking, we enjoyed our stay in the resort and would[... read more] not mind to come again.
Thank you.
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Proud Mary -
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Riu Ocho Rios: Ya Man
We spent a week at Riu Ocho Rios! Such a great resort! Friendly staff and cleanliness. A good variety of food at the buffet and a la carte. Very safe as it’s on a private beach. However, it’s 1.5 hours from airport but it was worth it.
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Kelly K -
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Ocean Coral Spring: Great resort
Visited the Ocean Coral Spring for one week in January. The restaurants are all great and our room was amazing. We spent the money on the oceanfront and are certainly glad we did (although there are good views from many rooms). The beach was not that great in terms of swimability as there's a lot of coral, so you have to walk around it. However, it was very easy to secure loungers on the beach probably because of the lazy river and the pools, which looked amazing, but as we aren't pool people -[... read more]- so we didn't spend much time there. We enjoyed the bowling alley and lots of other activities. The staff seemed to be hit or miss -- many were great and friendly but some were abrupt and standoffish -- we've not experienced this in Jamaica before. Overall we had a great time!
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Private -
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Dreams Rose Hall: Beautiful Vacation
Just got back from this resort, I had an awesome stay, staff were friendly, room was clean, food was decent. I’m very fussy with food, but I always found something to eat. Their dinner rolls were amazing….The grounds were kept tidy, the beach was kept tidy, a daunting job keeping up with the seaweed and garbage that comes ashore every night. I would go back tomorrow if I could. The only complaint I had was the evening entertainment was terrible.
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Private -
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Hyatt Ziva Rose Hall: Great experience!
This resort is clean and comfortable. The staff are all very friendly and helpful. The food and drinks are all very good. If you have a special occasion to celebrate be sure to tell them! They make those moments even more enjoyable.
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Lucky 67 -
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Ocean Eden Bay: This was a great resort
The grounds are very well kept the pools were always clean a little on the cool side for my liking. We found the ocean was warmer than the pool. The beaches were kept very clean.
The rooms are big enough. They were clean just a short of bath towels, the food was excellent wide variety lots of restaurants to choose from and very tasty the staff were extremely friendly always willing to help
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Spruce -
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Iberostar Waves Rose Hall Beach: Not a 5*
There are 3 resorts side-by-side, each more luxurious, the Beaches being the least expensive. We arrived on a Sunday evening to a lobby that displayed yesteryear luxury. A porter took us to our room, dropped off our bags, got a tip and took off with no information or direction about the room or hallway which we found to be like a maze. Here are the good and less than good points we experienced.
The standard room is a decent size and appointed with what would be expected. There is a nice size ba[... read more]lcony with 2 rattan chairs and a table. We had a quiet garden view. There is a large pool with a swim-up bar with several lounge chairs to slow roast in the sun. The sandy beach has a large number of lounge chairs and lots of shade if desired. There is 1 bar and a jerk chicken shack with service provided. The resorts share a well stocked work-out centre and nearby, tennis courts and 8 very nice pickleball courts (though the provided paddles are poor quality). There was no promotion so you are on your own to find playing partners.
What little I saw of the entertainment was very good. MOST of the service staff are very good and friendly, happy to please. Overall, the place was kept very clean.
The food (yes I am critical, I expect good tasteful food): Breakfast offers many different foods, something for everyone. The fruit bar was not great…frozen fruits, tasteless watermelon and pineapple. There was good kiwi, apples and bananas. There was a good juice selection but getting a glass was sometimes a challenge. Lunch and dinner at the banquet hall offered a good variety. However, the taste was hit and miss. Most were very good, others not so much.. I found the roast port overdone and dry and some fish the same. They had mayo as a tartar sauce!!! So simple to make a tartar sauce. The dessert section was interesting. They listed black forest cake…it was chocolate cake, brownies…it was chocolate cake, chocolate cake…yep, chocolate cake. Some desserts were tasteless, a select few worth eating. However, the salad bar was excellent. Lettuce was fresh & crisp, the variety was terrific. The self-serve juice dispenser sprayed juice all over instead of the glass. Not sure if it was ever fixed.
The Japanese restaurant did not serve real Japanese food but the ambiance felt Japanese. The food was fairly good. The Italian restaurant was a disappointment. The salmon was good. I had a penne dish with shrimp. The sauce was like a paste and the shrimp still had the tails on!! Second time, I had chicken with spaghetti. The chicken was fine but the pasta was sticky and the sauce tasted like tomato paste with no spice. The smokehouse served huge meals and the food was very good.
The hotel expects everyone to be tech savvy with a smartphone to use their QR code. It is not seniors friendly and they do not use printed material. We asked for a map, one we could download on our computer….no. What nobody noticed was a map of the resort at the end of the service counter! Reading a map on a 5” screen is not going to work for most seniors.Navigating the maze (hallways) is an adventure until you travel the hallways a few (or several) times. The room we had (and others said the same) a bathroom that smelled of sewage. I put my hand on the handrail in an elevator and it fell to the floor. The tv we had in our room was broken but replaced later the next day (and this was all on our first 24 hours). For those that like coffee, be prepared to have it black. No creamers are supplied in the room and the service at the lobby bar early in the morning is non-existent. The person ignores you until he stacks all his liquor bar, then no smile or good morning. You feel you are annoying him. Service is late so sleep in. It was hard to gauge whether everything opened at 6 AM or 7 AM. It seemed nobody really began to function until after 7 AM.
Overall, this is a decent 3.5* resort at a 4* price
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Kari -
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Ocean Eden Bay: Lots of fun & tons of amenities
Rooms are a little tired and rough. Really great food and selection, excellent service. Love the restaurant street set up. The disco is a blast ? Beach is very natural, maybe a bit rocky so bring water shoes. The best watersports services on the beach for kayaking and glass bottom boat was a highlight too.
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Alexei -
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Royalton Hideaway Blue Waters: Loved it
cant go wrong with the beach, the food is pretty good too , they do have a weird window where you cant really eat anything for an hour because all of the restaurants, lunches / buffets all open at once
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Private -
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Princess Senses the Mangrove: Heaven on earth!
We have travelled a lot to the Caribbean and this hotel by far exceeds all expectations! We stayed in a junior swim up room Platinum that came with a butler. Historically we have stayed in privilege and platinum room resorts throughout the Caribbean and not one of them can touch this place or even compare to the level of service and love! From the moment we arrived at the hotel everyone made us feel welcome and comfortable. They are heavily staffed to cover your every need and desire. This is th[... read more]e first place (in the world) we have stayed where everyone that worked there was happy, always said hi to everyone and always asked if we needed anything from the bellhop, groundskeepers and up! Truly incredible customer service. Our amazing butlers (Andre and Jessica) made it extra special (if that’s possible) and brought us stuff we requested from off the resort if it was not available! They decorated the room for my birthday and boy oh boy was it ever decorated! Even the staff as I walked around that day wished me a happy birthday. The level of service is over the top. We for sure will go back and have a new favourite place. I highly recommend this hotel! As a Canadian we don’t like to ask for things and just do it ourselves but they make it really easy and usually think of it before we can. They quickly remember your routine and likes and make sure you have them. Truly incredible experience. Don’t hesitate! GO! I can only speak of the Platinum club vacation but the extra money is without hesitation worth every penny.
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Private -
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Royalton Blue Waters: Nicely maintaned, awesome staff, great ocean views.
Grounds/Beach/Pools: Lots of beach area, sand hand raked daily, landscape and lawn very well kept, pools cleaned and chemical balanced every morning. Lots of loungers at beach and pool areas and re-arranged every morning. Public bathrooms clean, fresh beach towels daily and no silly towel cards. Nice kids wading pool with small water slides, and four large tube slides for older kids/teens.
Needs Attention: Palapas (sun shelters) some canopies need repair. Several backrests broken on beach l[... read more]oungers and lots of cushions missing, dirty or torn.
Inside: Rooms are still new looking and meticulously cleaned daily. AC and Fan work well and have bedside controls along with light switches and the reading lamps are a nice touch. The TV is KEY to not just watching movies but also to checking weekly activities. Make sure your bell hop shows you how to use it. Beds are very comfortable and covers clean. Towels replaced daily. Nice bathrobes but one size. Some may require extra blankets if too cold. Dual rainfall shower heads are a very nice touch. Whirlpool tub in the middle of the bathroom area (draw curtain for privacy). Separate water closet (toilet). Balconies have two chairs and a table for relaxing anytime. Mini fridge has soda, beer and water.
What Needs Attention: Some in-room lights not working. Broken shower head holder that was not repaired during our 10 day stay.
Food: Excellent variety but try not to sample everything first day. They have theme days and vary the menu quite well. The restaurants must be booked via the inhouse APP loaded on your device and it could be frustrating the first time so get help. The restaurants food is very good and most have upgrade ($) options for entree's and wine. They should allow guests to partake in one or two more specialty restaurants available at the neighbouring Hideaway section. (We do not like Indian food and that left one less restaurant available to us). Overall food was very good.
Needs Improvement: Some portions are too large. (Steakhouse, Pasta). We found seasoning too salty and/or creamy. (Diabetic).
Bars: Tropical cocktails menus very popular but take too long to prepare. Martini bar is probably the best and most popular in the evening. Lobby, beach and pool bars always busy as folks just hang around sipping drinks on the stools, thus hampering other guests trying to order drinks.Get your drink and move on. Take advantage of the drink service. (Staff walking around Lobby, Pool, Beach) to order your drink.
Needs Attention: Not all bars carry same inventory like Fernet-Branca (excellent digestive amaro). Some often run out of Sweet Vermouth, Campari, or Aperol.
Summary: This is a five start resort that is well kept. At the most basic level it's very good. You can indulge in extras ($) from spa's to personal chef experience, daily cabana rentals with private pools right up to the Diamond Club package, especially if you enjoy high end drinks and liquors.
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Private -
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Royalton Hideaway Negril: hideaway royalton at negril
the elevators did not work 6 out of 10 days. made for a lot of walking for us old people.could have some chairs outside.the people were very nice and helpful.the food was exeptional and quite diverse.
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Private -
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Grand Muthu Runaway Bay Club Caribbean: Great Resort, friendly staff, exceptionally clean
We just got back from Decameron Club Caribbean on Runaway Bay. We stayed in a gardenview cottage. We were put in a "loft" cottage, not sure why as there was just 2 of us, these are for families with kids. I asked the next day to be moved to a cottage with a King bed with no loft, they had a very nice cottage available and kindly moved us there. It was much nicer and a quieter area of the resort. The staff are amazing, very friendly and always ask if your ok and if you need anything. The foo[... read more]d is amazing, something a little different everyday; breakfast, lunch, snack 3-5, and then dinner. 4 meals a day, no shortage of food. There was a variety of entertainment everyday which was very good. The beaches and pools are very nice too. The only negative thing about this resort, is the security, as there are people on the beach who say they work for the resort, try and sell you excursion packages, then dont show up after you pay them. Please be aware of a guy named Bruce, as he ripped us off, he also sells shells at the watersports hut. Apparently he is a criminal, most staff at the resort know about him, but they have not arrested him for some reason. I did let guest services know about this and they said they would inform police.
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Private -
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Bahia Principe Escape Runaway Bay: Good time
Had a good time with my friends we eat lots chilled my the beach and I even won an Ironman competition that got me a bottle of rum. I’d say only thing is the staff were rude to my friends and while most were great some didn’t care
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Shanko -
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Riu Reggae: great all inclusive
nearly perfect in my opinion. buffet was amazing, just wished it opened before 6:30 for dinner. staff ratio to guest was very high
super clean at every moment
just a few steps away from beach
nightclub and nightly entertainment was great
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Private -
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Grand Decameron Cornwall Beach: SMALL Resort
No hot water , luke warm shower
clean rooms
Bed comfortable
Service ok
Shortage of towels both room and pool
Chairs on beach have seen better days : broken ,dirty
Beach very clean
Watch planes from beach , cruise ships
Very little harassment on beach ( weed, not things)
Location : close to airport and
Alot of street noise at night , party until 4 am
Joining rooms very loud
Limited Lacarte : not offered every night
l carte ,fill up quickly but empty tables
Entertainment d[... read more]oesn't start until 9:30 pm
Pool water cold
Hobie cat boat there ,didn't move all week as CAPTAIN wasn't available
Bed was comfortable
Fridge was replenished
Joing resort shares facility: beach ,pool, restaurant
Would not return ,very sleep deprived
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Devin -
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Grand Palladium Lady Hamilton: Bad Service Experience
We recently travelled to Jamaica Grand Palladium Lady Hamilton resort from October 26th to October 30th, 4 night 5 days.
We booked a romance villa suite ocean view (Room# 3132) because we were celebrating our 19th year wedding anniversary. We booked this room mainly because of the features of the room.
The 1st issue we encountered was one of the lounge chair on our balcony was missing the cushion. We requested to get that on Sunday morning at front desk, we did not receive it so we called fr[... read more]om the room to request again. Late Monday evening we finally received one and we were able to enjoy the balcony on Tuesday which was our 4th day there. (The day before coming back home)
The 2nd issue is the Jacuzzi tub in our room started leaking when it was turned on, we have a jacuzzi tub at home and we are aware of how to use it. This issue happened late Monday night as we were trying out the tub because we wanted to use it on the day of our anniversary Tuesday 29th of October. On Tuesday morning we brought it to their attention and left the room to enjoy our day. When we returned in the evening, we noticed it was not fixed. We then went to the front desk and spoke to the Customer relation manger on duty. She did offer to have someone come to look at the issue at that moment and did admit that there was a lack of communication from them and they dropped the ball in attending to the issue, but it was already late at night and because we just had a little time remaining on the day of our anniversary we didn't want to spend it with maintenance personnel or being moved to another room, At this point we only had a few hours left before returning home the next day.
Unfortunately at the moment it didn't occur to us to take any pictures of the issues.
Please note that flights to and from Jamaica was great and on time and so was the transfers to and from the hotel, our main issue was service and the room.
The issue has been documented in the hotels system when we spoke to the Customer Relations Manager.
This issue has been ongoing since October and has not been resolved.
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Private -
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Jewel Grande Resort and Spa: Awesome Vacation
We were very happy with our stay at the Jewel Grande Resort and Spa. The staff were amazing for our week there. The beach was kept very clean. The ocean was shallow in areas (nice for children).We were always able to get Palapas or loungers at any time. The pools were very nice and not crowded (no problem to get beach towels ). Bar service was the best. The steakhouse was amazing food. The 2 coffee shops on site were very good. Buffet for breakfast and lunch had lots of options and a great vie[... read more]w. Jerk chicken on the beach was awesome. Our room with patio was nice and roomy and mini bar stocked every day ( no hot water or towel issues) . The grounds were immaculate and very beautiful. There are lots of stairs. Thank you Louise Endean for getting it all together for us.
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Young Senior -
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Riu Montego Bay: Fun Resort
Despite being a very large resort, never a shortage of lounge chairs or dining spots. Great bar service and variety of beverages.
Rooms are spacious.
5 pools so have choice of quiet or active.
Downside, beach is very seaweedy & mushy bottom.
Good entertainment, Riu Party is so much fun!