Royalton Hideaway Negril: hideaway royalton at negril

the elevators did not work 6 out of 10 days. made for a lot of walking for us old people.could have some chairs outside.the people were very nice and helpful.the food was exeptional and quite diverse.

Grand Muthu Runaway Bay Club Caribbean: Great Resort, friendly staff, exceptionally clean

We just got back from Decameron Club Caribbean on Runaway Bay. We stayed in a gardenview cottage. We were put in a "loft" cottage, not sure why as there was just 2 of us, these are for families with kids. I asked the next day to be moved to a cottage with a King bed with no loft, they had a very nice cottage available and kindly moved us there. It was much nicer and a quieter area of the resort. The staff are amazing, very friendly and always ask if your ok and if you need anything. The foo [... read more]d is amazing, something a little different everyday; breakfast, lunch, snack 3-5, and then dinner. 4 meals a day, no shortage of food. There was a variety of entertainment everyday which was very good. The beaches and pools are very nice too. The only negative thing about this resort, is the security, as there are people on the beach who say they work for the resort, try and sell you excursion packages, then dont show up after you pay them. Please be aware of a guy named Bruce, as he ripped us off, he also sells shells at the watersports hut. Apparently he is a criminal, most staff at the resort know about him, but they have not arrested him for some reason. I did let guest services know about this and they said they would inform police.

Bahia Principe Escape Runaway Bay: Good time

Had a good time with my friends we eat lots chilled my the beach and I even won an Ironman competition that got me a bottle of rum. I’d say only thing is the staff were rude to my friends and while most were great some didn’t care

Riu Reggae: great all inclusive

nearly perfect in my opinion. buffet was amazing, just wished it opened before 6:30 for dinner. staff ratio to guest was very high super clean at every moment just a few steps away from beach nightclub and nightly entertainment was great

Grand Decameron Cornwall Beach: SMALL Resort

No hot water , luke warm shower clean rooms Bed comfortable Service ok Shortage of towels both room and pool Chairs on beach have seen better days : broken ,dirty Beach very clean Watch planes from beach , cruise ships Very little harassment on beach ( weed, not things) Location : close to airport and Alot of street noise at night , party until 4 am Joining rooms very loud Limited Lacarte : not offered every night l carte ,fill up quickly but empty tables Entertainment d [... read more]oesn't start until 9:30 pm Pool water cold Hobie cat boat there ,didn't move all week as CAPTAIN wasn't available Bed was comfortable Fridge was replenished Joing resort shares facility: beach ,pool, restaurant Would not return ,very sleep deprived

Grand Palladium Lady Hamilton: Bad Service Experience

We recently travelled to Jamaica Grand Palladium Lady Hamilton resort from October 26th to October 30th, 4 night 5 days. We booked a romance villa suite ocean view (Room# 3132) because we were celebrating our 19th year wedding anniversary. We booked this room mainly because of the features of the room. The 1st issue we encountered was one of the lounge chair on our balcony was missing the cushion. We requested to get that on Sunday morning at front desk, we did not receive it so we called fr [... read more]om the room to request again. Late Monday evening we finally received one and we were able to enjoy the balcony on Tuesday which was our 4th day there. (The day before coming back home) The 2nd issue is the Jacuzzi tub in our room started leaking when it was turned on, we have a jacuzzi tub at home and we are aware of how to use it. This issue happened late Monday night as we were trying out the tub because we wanted to use it on the day of our anniversary Tuesday 29th of October. On Tuesday morning we brought it to their attention and left the room to enjoy our day. When we returned in the evening, we noticed it was not fixed. We then went to the front desk and spoke to the Customer relation manger on duty. She did offer to have someone come to look at the issue at that moment and did admit that there was a lack of communication from them and they dropped the ball in attending to the issue, but it was already late at night and because we just had a little time remaining on the day of our anniversary we didn't want to spend it with maintenance personnel or being moved to another room, At this point we only had a few hours left before returning home the next day. Unfortunately at the moment it didn't occur to us to take any pictures of the issues. Please note that flights to and from Jamaica was great and on time and so was the transfers to and from the hotel, our main issue was service and the room. The issue has been documented in the hotels system when we spoke to the Customer Relations Manager. This issue has been ongoing since October and has not been resolved.

Jewel Grande Resort and Spa: Awesome Vacation

We were very happy with our stay at the Jewel Grande Resort and Spa. The staff were amazing for our week there. The beach was kept very clean. The ocean was shallow in areas (nice for children).We were always able to get Palapas or loungers at any time. The pools were very nice and not crowded (no problem to get beach towels ). Bar service was the best. The steakhouse was amazing food. The 2 coffee shops on site were very good. Buffet for breakfast and lunch had lots of options and a great vie [... read more]w. Jerk chicken on the beach was awesome. Our room with patio was nice and roomy and mini bar stocked every day ( no hot water or towel issues) . The grounds were immaculate and very beautiful. There are lots of stairs. Thank you Louise Endean for getting it all together for us.

Riu Montego Bay: Fun Resort

Despite being a very large resort, never a shortage of lounge chairs or dining spots. Great bar service and variety of beverages. Rooms are spacious. 5 pools so have choice of quiet or active. Downside, beach is very seaweedy & mushy bottom. Good entertainment, Riu Party is so much fun!

Riu Palace Aquarelle: RIU Palace Aquarelle

One of the best resorts we have ever been to. Very clean rooms and resort. Cleaning staff always on the job. Buffet was great a vast variety of food at all three meals. Loved the breakfast omelettes and vast amounts of fruits. Dinner Seafood selection was the best. Also variety of Jerk chicken and Curry goat was awesome. The staff was very attentive at all times. All of them made an effort to ensure you were having an excellent experience. This is one of the main reasons this resort stood out.  [... read more] Bar service at the entertainment venue, pool and beach areas was great. Nightly entertainment was fun to watch and the live reggae bands were excellent. Pools were great 4 to choose from, something for everyone. Water park and Slides for the kids were secluded and swim up bars for adults were great. Highly recommend this resort.

Grand Muthu Runaway Bay Club Caribbean: Decameron runaway Bay

Hotel was dated and need some up grades. It's quite rustic for people wanting to just get away relax and have fun and enjoy the cats around the compound. I was personally disappointed with the Air Canada vacation representative Danielle that was nowhere around was not able to assist us in any way and due to the fact that we were not able to book tours or any of that leaving her several message and trying to contact her from the hotel it was not professional Air Canada needs to check into that be [... read more]cause it's their name. As far as the staff on the property very nice from the guests service check-in to the restaurants the bar big up to Delroy very nice young man was always smiling always happy watching your drinks. As always the entertainment needs work. We had no issues with the staff the housekeepers the people who are serving everyone was friendly polite even the groundsman the weather was not good at that time for us but we made the best out of it with what we had to work with thank you Natalie appreciate your help with this from trip Central

Riu Palace Tropical Bay: Great resort / wonderful time / just one issue

My family and I just got back from this wonderful resort. We loved it! I have 2 teenaged girls. The beach was incredible, food was good, evening activities on point, and the staff were lovely. Nothing to complain about - except: when we checked-in we were told that the restaurants were fully booked for the next 3 nights. We were only there for 6 nights, so this meant eating at the buffet ALOT! The buffet was good, but part of the fun is going to the restaurants on a resort and we found  [... read more]this annoying. When we spoke to management about this they told us the restaurants were small and acknowledged that this was an issue guests often faced. The resort needs to fix this. Overall wonderful experience though.

Secrets Wild Orchid: Not a "wow" factor

The people that worked at the resort were mostly friendly. There were no "wow" factor when we got there, especially being over Christmas and New Year. No one new nor did their website know which and what restaurant were open and when. For Christmas and New Year, they wanted you to buy a bottle of wine, which was running at over $200 US to have dinner at one of the 2 open restaurants. The buffet was open for those two evenings, however, the buffet was never open for dinner, only for breakfast [... read more] until 11 am, then lunch started at 12:30. In the meantime, only one other restaurant was open for lunch. However, it was always marked as closed on their QR scanned code. For New Year's eve, there was a special event, however, no one spoke about it and once we found out in the evening, the cost to enter was over $700 US. Outrageous. Towels on chairs to reserve.... people would grab 4 towels for 4 chairs by the pool, then grab another 4 towels for the beach area. Well, the beach area is very small and does not accommodate all the people that are at the 3 resorts. I thought this was a small resort, however, the other 2 would come and take loungers and eat at Secrets Wild Orchid. The beach is rocky. The pool plastic glasses were rewashed by hand in dirty water. The music was played over and over the same tunes. The entertainment was held by the employees. I would have thought for the price this resort was for, the entertainment would have been professional but not. It wasn't what we expected for the price we paid. Someone in their room close to ours had a drome flying over everyone, near the pool and over the beach area. We mentioned it to the hotel and they said it was legit in Jamaica. If you google it, it is not unless of certain rules and regulations. I would rate it 3 stars at best.

Breathless Montego Bay: Very disappointed

Let me start by saying I have been to several resorts in Jamaica and this one is not a five star resort. The main portion of the Breathless resort is across the street at their partner resort - Secrets Wild Orchid and St. James - no poolside service - rooms are rundown, showers in desperate need of a cleaning - buildings are tired and in need of paint - food is very disappointing - butler service is over rated,with the exception of Travis. Olivia was no where to be found. Staff seem to  [... read more]run the resort as their private party. There was no room on the dance floor as they take over all the night time activities in the lobby. Seem to be their personal party zone.

Grand Decameron Montego Beach: Absolutely the worst !!!

My husband and I have vacationed in many countries and resorts. This was truly the worst experience we have ever had to endure. We arrived at the Grand Decameron Montego Beach around 6pm, tired and hungry. We were greeted by a less than welcoming front desk employee, given our keys and a pamphlet telling us where everything is. No personal information given, no tour, just a man to help with luggage to our room. Following this we had to find where the buffet was, so we could have supper. Our ro [... read more]om was adjacent to the pool and the swim up bar, which turned out to be the worst spot, as the entertainment guy was so loud over his loudspeaker that we often had to go into our room to converse, as we had to yell at each other to be heard. Complaints to the front desk went unheard, and it continued thru out our 2 weeks there. A very surly front desk person told my husband " move or get use to it". We were advised by other guests to not move, as they received a room so full of mold, their daughter was unable to remain there due to her asthma. The internet display of this hotel states there were 4 A La cart restaurants, there is only ONE, with a very limited menu. They also say they have a spa.... but the hot tub didn't work. The crushed ice machines didn't work in 2 of the 3 bars, so your drink options were limited. On day 3 of our "vacation" a woman overdosed by the pool, requiring medical attention. For this I give the resort nurse kudos, as she did an excellent job giving CPR and using the ECD. By day three, we had not had any room service. Once again, I had to walk to the front desk and complain. Eventually that day we did get someone to come, and left us ONE bath towel for the two of us. The next day , out of complete frustration with the guest services person, I walked over to the other Decameron so I could speak to the Sunwing rep. It was her day off, but the front desk staff called her at home. I explained our frustration, breaking down in tears. ( I had to walk over to the other decameron, as we still didn't have a phone in our room after 4 days) The manager for that building heard me on the phone and asked to talk to me following my call. The sunwing rep was not helpful. He took me back to our resort in a cab, spoke to the entertainment people to turn down the music, got us towels, and told us to call the front desk if the entertainment people increased the volume. This was much appreciated, especially the cab ride, because I am only able to walk short distances due to medical reasons. Calling the front desk was ineffective after he left, and as stated before, we were told to move or get use to it. The Buffet needs to be addressed also..... The food was bland, and often the steam tables were empty after only a sort time that you signed into the buffet with your room number and your name, which we found weird at best. Christmas was a disappointment, with nothing special, other than some Christmas carols playing in the lobby. They did serve turkey on Christmas eve, but the vegetables were all gone, and there were tiny roast potatoes. No glasses for juice, and we finished our meal before anyone gave us water. This was a common problem in the buffet,and was always met with " we are short staffed". The was a gentleman that went around inspecting, everything, admonishing the serving staff in front of all the guests. Very uncomfortable for everyone, I'm sure. There is no Sunwing rep or any other rep at this resort. You have to go to the other Decameron for any assistance. I really did have to give myself a week to stop being so angry and disappointed to write this. Everyday was tears, everyday it was something else not working (hot water ) (door lock) we couldn't wait to come home. I did try with sunwing to come home early, but there was no availability other than the flight we were already book on. When at the airport a young man that helped me with wheelchair transfer to our gate informed me that this hotel had recently been on strike. Not surprising.

Bahia Principe Escape Runaway Bay: Cleaning is not perfect

Hi Thete,me and my husband are really enjoyed our vacation , but when a cockroach appeared in the room.. I was shocked…also, when I tried to explain… gave tips..didn’t work.. my advice : better don’t notice about insects because everyday someone will call you ( you a sleeping )and ask about … clean.. u will ask please clean ..but it wouldn’t in way that supposed to be: u will find out :on the floor someone’ s hair or eyelashes’s … extentenshions Just better to forget… Anyway, we appre [... read more]ciated

Breathless Montego Bay: Disappointing not a 5 star

The hotel needs a refresh. The service was poor. There was not any pool side service and the entertainment was disappointing. It consisted of staff dancing with themselves. The only day we received service was on New Year’s Eve given management was present. I would recommend to management that they stay at this resort and experience first hand the service they receive and adjust accordingly. We also had to buy expensive wine if we wanted to participate in the fire show or reserve a seat at the r [... read more]ooftop restaurant for New Year’s Eve. These sentiments were shared by many guests from different parts of the world who travel to 5 star resorts.

Grand Palladium Jamaica: Grand Palladium

I do not think a resort is my style. There was a lot of walking, which at my age is not always a good idea. I had a private pool which I did not use, because the water was cold and there was no sun on my side of the building. I got tired of the buffets, not much for a fussy eater. I did not feel welcome at the resort, there is so many people that I am just another face in the crowd, and after spending the money I did, I wanted to feel special and that there would always be someone there to t [... read more]ake care of my needs. I wanted to feel like a queen. I am thankful for the time I spent here, but I would not stay at a resort again. I am planning another trip to JA, but at my place.

Bahia Principe Explore Jamaica: Amazing resort

We stayed on th3 grand side (friends on the luxury side). Scheduling an al carte dinner was very challenging for us (luxury no problems) an trying to schedule together we were told can't happen (by the grand side) luxury side offered to help, but there were no openings. All that to say, the buffet was never disappointing, so we didn't feel like we were missing out. Different theme every night for dinner and everything was delicious! We went to the buffet for breakfast and lunch at the round isla [... read more]nd (near the jerk hut). We found it not as busy and food was just as good (sometimes better ;) ) Beaches were amazing! 2e walked to the farthest part and there was always enough shade, sun, chairs and the snorkeling was great. Our son, was in the water for hours! Rooms were great. House keeping was wonderful and there was nothing we found we needed. If you're considering booking, do it. It's an absolute wonderful.spot.

Riu Montego Bay: ok

Beach is a bit on a hill and the water was not clear (lots of rain)so snorkelling sucked. Would not stay again manager at front desk unorganized lots of people standing around and it seems to take forever

Grand Palladium Jamaica: Many amenities and restaurants

Their are many restaurants to choose from provided you are a party of four or less people. The food was excellent except the buffet, it was just okay. The rooms are nicely decorated and very clean. The housekeeping staff are top notch. Appreciated the coffee bar, excellent coffee and pastries. The wait staff in the Al a carte restaurants were great. The spa is amazing. Front desk staff were very helpful. Guest services was difficult to reach at times and not enough staff. The views are truly bre [... read more]athtaking on the beach and quieter area if your not into the crowds in the pool areas. Quite a few shops at the hotel, convenient. The bell man were prompt and courteous.