Grand Oasis Cancun: Had a blast

This was my second time at this resort we had the best time will definitely go back again the beach was red flagged all week but it did effect my stay the sun was hot and the staff was friendly Kevin was the best

El Dorado Royale: Wonderful Resort

I would give this resort 5 stars. All the staff were professional, kind, and very helpful. The grounds were beautifully maintained, the walkways were kept clean, and I felt like I was in another world. The pools were great, but the beach not so much, but was expecting that. We had a swim-up room - best thing ever! Delicious Margaritas were offered where ever we went - our balcony, pool-side... The food was great, and there were so many choices of restaurants and snacks. All transportatio [... read more]n was handled well - very organized and on time. Just a great spot and I can't wait to go back.

Sun Palace Hotel: Wonderful vacation

My husband and I wanted to go to Mexico for his 50th birthday. I had never used a travel agent before but I did this time and Alisa was so helpful and informative. I gave her a list of wants and she recommended the sun palace. It was exactly what we wanted. The staff were exceptional, especially Juan and Daniella. The food would bring me back again in a heart beat. The whole experience was fantastic.

Valentin Imperial Riviera Maya: Amazing Resort

The grounds of the hotel are beautiful. Food was delicious. Staff were always pleasant, friendly and helpful. We will definitely return to this resort. Evening entertainment was always very good. Loved that we did not have to make reservations for dinner.

Valentin Imperial Riviera Maya: Amazing Resort

The grounds of the hotel are beautiful. Food was delicious. Staff were always pleasant, friendly and helpful. We will definitely return to this resort. Evening entertainment was always very good. Loved that we did not have to make reservations for dinner.

Sandos Caracol Nature Resort and Water Park: Unbelievable Resprtt

This resort is one of our favorites so far out of the 50 we have visited around the world. We upgraded to Preferred Club which for us was a great experience. Service around the pool was outstanding at the beach club it was amazing too. If you are looking for a relaxing resort upgrade to the Select Club if you enjoy a bit of a party you can head down to the main pool. The food was really good a nice selection for any type of eater. Rooms were clean and never needed to ask for anything during [... read more] our stay. Only issues we had was trying to find a early time for the restaurant as you would need to book at midnight or you could find anything let alone a early time.

Royalton CHIC Cancun: Perfect!

This hotel was wonderful. We had a great room looking on to the entertainment provides, which there was something every night. The food was good no matter where you chose to eat in the hotel. Staff was helpful and kind. Weather was fantastic!

Catalonia Royal Tulum: Resort was pleasant but not amazing

Booked with Sunwing, operated by WestJet. Non-smoking resort. Received emails from Sunwing, travel docs and QR code for transfer from Sunwing but check-in was done via the WestJet app. Easy. Sunwing also sends links to pay the entry fee but only a few days before. I like to have everything ready so I would have liked it to be sent sooner. The Cancun airport is a mess. Took over an hour to get our luggage, they changed carousels on us without updating the boards, we knew from the murmurs occ [... read more]urring. The hotel transfer was a disorganized mess. Waited in one huge line just to be told to wait in another smaller line. Finally one of the reps got us on a bus. Was very I organized. Total airport time - 3hours. We still had a 1.5hour ride to the hotel. Hotel check-in was nice. Fresh juice, cold towel. Hotel check-out was shady. Had to pay the environmental fee which they advised when we arrived but they did not provide change - even though I paid in pesos and had changed bills a few days before. Staff are super friendly especially at the beach buffet. Lots of wild life running around, across the paths, in the tress. Room was on the 3rd floor so lots of steps and no elevator. Room was clean, lots of towels, including beach towels. Fridge packed with drinks and snacks. Bottles of water a plenty. Being in building 1, room was loud to traffic noise and can hear wild life from the door. Also looks a bit dated but not grungy or stuffy. Pool was nice. Too warm on some days but clean. Activities ar the pool. Beach was soft sand and clean. Lots of chairs available. Water was rough because it was windy that week but when it was not windy water was clearer and wavy. There was beach beverage service, they came by often. There was some sargassum but the hotel staff was constantly ensuring it was cleaned off the beach. Food/restaurants. The food at the beach restaurant is good for both breakfast and dinner. It closes at 3pm and you have to make a reservation for one of the specialty restaurants for dinner. There are 6 of them but if you don’t like the food there is only the 24hr room service. Entertainment was good. There is an information sheet in the lobby of your building. The list does not say if the event is taking place in the lobby or by the pool. Bars are at the lobby and pool. The bar at the pool changes hours. Sometimes it closes at 9pm other times 2am but no listing as to when that is. There are 6 buildings to total. The exclusive club members get building 6 which is by the beach. There are staff that ask often to join the Exclusive club and take part in an hour timeshare like discussion.

Barcelo Maya Beach Resort: A wonderful experience - to repeat!

This is one of the best holidays that I have had. Beautiful site, excellent meals and friendly onsite assistance! I would definitely come to this resort again and bring friends and family. Something for everybody! Only an hour from the airport...

Dreams Natura Resort and Spa: It's a wonderful resort.

The grounds were beautiful. The staff was very friendly and professional. They genuinely seemed to be friendly and like their jobs. The restaurants were excellent. The buffet was a bit smaller then I thought it would be after being at other resorts. However the food at the buffet was very good. The rooms were very clean and nice.

Ocean Maya Royale: Great Resort

My husband and I recently stayed at Ocean Maya Royale (March 2026). It's a lovely resort, clean, staff are exceptional, we could always get chairs whether by the pools or ocean and the food was really good. They were very cognizant of my nut and gluten allergy and I still had a lot of choices when it came to food. Drinks were made well and the entertainment staff were excellent. We had a lot of fun without feeling crowded or overwhelmed. Excellent value for the price.

Krystal Grand Los Cabos: Needs Improvement

The grounds were nice and thank goodness we upgraded to the Altitude Club (not worth what they charged) but at least we could order a la carte for our meals and those meals were good (breakfast and lunch and some dinners were ok) My friend arrived ahead of me and she was not allowed to check in because I was not there, even though she had the booking information and her name was on the reservation etc. I was dropped off later due to the demonstration at the airport where I waited for 4 hour [... read more]s outside in the sun and blowing dirt to get a ride with ZERO communication from my Air Canada rep ZERO I spoke to him when I first got there and he said it would be about half an hour wait and then I never saw him again. I finally got to the room and the room itself was nice but we had 2 towels and a shower matt no hand towel ( we finally got that 4 days later) and no face-cloths. The bath towels were tattered and grey, the mini bar was not stocked, no slippers or robes, no snacks. The bed skirt had a big dark smear on it and the vinyl curtains were absolutely filthy. But I will say the bed was comfy! We had a swim out garden view room and the pool was clear and perfect temperature but needed a vacuum and the in-water loungers were full of mold. Yes I know that is a constant battle but all it would take is to pull them out once a week or 2 and give them a quick scrub. But overall the pool was amazing. We also had mass confusion as to who our butler was and what his job was let alone where he was located. None of this was communicated upon our arrival(s). We asked the front concierge about making a dinner reservation and he said we had to go to our butler, so we texted our butler and he said he didn't make reservations for dinner. So that was frustrating. I can't really comment on the buffet as we only went the evening I arrived and it was "ok" but we did go once for lunch for hamburgers and they were great. The Japanese food was FABULOUS! The Mexican restaurant was sub-par (sadly). The upgrade was NOT worth $750 CDN EACH for the week. But all in all we had a nice relaxing time, the grounds are well laid out and the adults only pool is a nice option.

Barcelo Maya Riviera: Amazing Inauguration Visit

As our first ever all inclusive visit to Mexico our agent "Karol" nailed it. The resort was amazing and the weather was great. The room was spacious and very clean. The garden view was tranquil and private. The bar fridge was not cool enough and it was fixed as soon as the front desk was contacted. Our experiences at the 4 a'la carte restaurants were first class all around. The buffet varieties were plentiful throughout the day and the service was outstanding. Our time at the pools were very rel [... read more]axing and the pool side and bar service was top notch. All of the staff at the resort were very friendly and professional. We would highly recommend this adults only resort.

Riu Dunamar: Great resort

Beautiful resort. Very clean. Staff was always super nice. The restaurants and buffet were great! Lots of room at the beach any time of day.. pools were a little busy during the second half of our stay, but that was a new wave of US spring breakers arriving. drinks were cold. bar tenders were superb. Rooms were fantastic. Balcony was great. We did find the hallways rather loud during the night once the spring breakers arrived, lots of yelling and banging on doors.. we would stay at  [... read more]this resort again without hesitation.

Royalton Hideaway Riviera Cancun: Great resort !

My wife and I just got back from a one week stay at the Royalton Hideaway Riviera Cancun resort and we really enjoyed our stay ! The hotel, the room , the pools , restaurants and staff service were all extremely good. We booked it with the Diamond Club perk, and although we appreciated very personalized service from our assigned butler and the 1-hour hydrotherapy session, not so sure it was really needed. The only negative point I would say was the beach which was really not enjoyable because of [... read more] the enormous amounts of sargassum (sea weeds) that would flow in constantly, forcing most of the people to use the pools instead. Because of that, most chairs around the pool would get taken by 7am each morning, forcing us to get out real early (6am) to drop our beach blankets on the chairs to ensure we got a goot spot. Otherwise it was almost impossible to find any chairs on the entire resort afterwards, Other than that, I can say that everything about the resort was really high end, with high end services.

El Cozumeleno Beach: Getting what you paid for

Great staff and snorkeling , don’t listen to the negatives if your frame of mind is right you will have a great vacation , learn to use the menu in the buffet if you don’t see what you want - the best omelettes in over 20 years of going south

El Dorado Royale: Supreme Resort

This resort is stunning in every way, the grounds are so well kept and beautiful. Lots of Palm tree and flowering growth everywhere. The rooms are kept very clean along with the multipule pools. The service was fantastic at the bars, pool service and we had a swim up room that was imaculate and had drink service there also. The room service was available 24/7 and we used a few times for late snacks and also breakfast. This resort unfortanutly does not have a usable beach, so much seaweed, it wa [... read more]s unapprochable. Felt sorry for the workers trying to clean up seaweed as it was a never ending battle. We took a day tour to a beautiful beach Maroma, about 30 minutes away and went on a catamaran and tried snorkling for the first time. The swim out to the reef was very far and water was wavy, so I was not able to swim that far away in the wavy water, but practiced snorkling around the catamaran. Our room was also Ocean front so we could swim in our own pool and hear and see the sea while doing so. There are rides available from golf carts and never ever waited very long for a ride. There are many ala cart resteraunts, and the buffet on El Dorado Royale was smaller scale, but lots of delishious options, which were all so good.

Catalonia Riviera Maya: Amazing resort!!

Loved our stay at the Catalonia Riviera Maya. March 2026. 2 adults and 2 older teens. The family suite worked out well. Spacious enough for the 4 of us. The room was very clean and the housekeeping service was great. We had the Privileged package which gave us access to a smaller separate pool, a dedicated beach chair area and a dedicated bar. We spent most of our time at the Privileged pool but did use other areas of the resort for activities (volleyball etc ). Finding chairs at the pool was [... read more] never an issue and the practice of reserving chairs with towels didn’t have much of an impact as it was clearly posted not to do so. The food options were great. The buffet had a nice variety, lots of fresh fruit and veggies and regional dishes. I loved that it wasn’t centered around North American style fried foods. The A La Carte restaurants that we ate at were some of the best all inclusive A La Carte meals that we have ever had. The drinks were top notch. All made to order in a blender, not from slush machines. Being in the gated community of Puerto Aventuras made this better than the average all inclusive because we could leave the resort to walk around town and always felt safe doing so. The ability to walk 10 minutes and play a round of golf was a bonus. We rented a golf cart to explore the town which was fun. I would recommend this as a family friendly place. Not big on night life but that suited us. The shows were phenomenal. Very well done. Not too cheesy. Some very talented people in them. We would return to this resort and highly recommended it.

Secrets Aura Cozumel: Overall a 3

The property is suffering from prolonged neglect and overall apathy when it comes to issues. We had changed from a pool view to an ocean view room to avoid crowds/noise at the main pool. Our room had a glimpse of the ocean, was directly in front of a noisy, active pool and right beside the speaker. Loud, thumping, bass from morning till just before dinner. We were forced to escape our swim out room and find a quiet place at a different pool to enjoy our days. Not worth the extra money we pa [... read more]id for the benefit of our own pool entry. Overall, the staff were friendly and accommodating. We were disappointed and confused on our 2nd night when we chose Bordeaux to celebrate my birthday. The waiter was not just frosty, but downright hostile from the start, well before we had even uttered a word. We were at a loss as we were friendly and happy (on vacation) so unsure why he appeared so angry. It was an uncomfortable and tension filled meal. Overall the meals were just ok, as though the staff were doing the best they could with subpar ingredients. Our room had an alarming and overwhelming amount of mold present and the musty smell was overpowering. Air conditioning unit made a constant racket. No blow dryer in the room when we arrived; 1st one a staff member brought did not work at all. Mini fridge was not functioning; finally had a replacement after 2 days; also didn’t work. Had to walk to the bar to grab water, soft drinks, etc. The beachfront is beautiful and many folks took advantage of the snorkelling right off the beach. I would say this property is definitely not the jewel in the Secrets crown, evidenced by the fact that the UVC timeshare folks don’t push hard at all. How can you sell timeshares when this is the level of property you’re promoting? I would say that the brand shouldn’t be advertising a beautiful experience if they are unwilling or unable to deliver. Expectations definitely not met.

Hotel Xcaret Mexico: Amazing resort!

Our experience at Xcaret Mexico was nothing short of incredible. From the moment we arrived, everything felt thoughtfully designed to blend luxury, nature, and culture into one seamless experience. The resort itself is stunning, surrounded by lush greenery, rivers, and unique landscapes that make you feel connected to nature at all times. The all-inclusive concept here goes beyond just food and drinks — it includes access to multiple Xcaret parks, which was a huge highlight for us. Every day  [... read more]felt like a new adventure, whether it was exploring underground rivers, enjoying cultural shows, or relaxing by the beautifully designed pools and beaches. The food was exceptional across all restaurants, with a wide variety of cuisines and high-quality ingredients. Service throughout the resort was top-notch — staff were friendly, attentive, and always willing to help. A special thank you to Colleen, our travel agent, who made the entire booking process smooth and stress-free. She helped us choose the perfect package, guided us with all the details, and ensured we had everything we needed before the trip. Her support truly made a difference in our overall experience.