Dreams Royal Beach Punta Cana: Terrible Resort

We did not stay at the Dreams Royal, we were at Dreams Palm Beach, Punta Cana. This resort fooled us into thinking we were "Preferred Club" when actually everyone was at the same level. The resort itself as far as the grounds go was nice. But the rooms were very dated. This resort is not wheelchair friendly. To call a resort wheelchair friendly one must be in a wheelchair. Your staff needs to be more aware of this. We feel very deceived, by Trip Central. My husband chair which is a small chai [... read more]r would hardly fit the door to our room. The coffee maker did not work in our room first morning, so called room service but they do not serve coffee. I was told to go to CoCo Cafe to get our own coffee. So much for "Preferred Club". 2 of the restaurants were on the second floor. There is no access to the beach, if you are in a wheelchair. The maids did a great job cleaning the rooms, and the resort in general. We did like the food for the most part. The employees worked hard to please everyone. Had to get the door to our room fixed to get the door open as wide as it would go. Also had to have the toilet fixed twice. There are no grab bars in the shower, we had to bring a plastic table from outside for him to sit on in the shower. We had never stayed at a Dreams Resort, so we thought this was going to be so special, but we were very very disappointed. (What a big lie) I will book from now on directly with the airline, because I have been disappointed beyond what I could have imagined. We spoke to many people there that were in wheelchairs, they had all the same complaints. If there was a ramp to a restaurant or bar there was no way to get through the big heavy glass doors. This resort is only good for people that can walk on their own. We feel tricked, deceived, fooled! We travel quite a bit, so we are not new to this sort of travel. I do not blame Susan Snider for this, as she can only tell customers what the resort tells her. We'll the resort lied. Also it is common knowledge on the resort that the resort is closing and being sold as of the end of the year. We heard it was being torn down. Sorry to be so harsh, but our reality was harsh.

Wyndham Alltra Punta Cana: Was not DREAMING for Cuban style food

I will start with positive. The staff are amazing. The staff is the only thing that makes this resort good. Especially entertainment team JEAN LUIS and MR WONDERFUL. Also Raul the waiter from the Italian/pizza restaurant is absolutely fabulous! From the entertainment, concierge and servers. Absolutely awesome staff. Emely at concierge was helpful. Thank you Emely. The grounds are beautifully maintained and clean kept and for the most part the rooms are fairly clean. But it ends there. We cho [... read more]ose this resort due to the excellent reviews and we’re met with major disappointment especially for the astronomical price we paid ($3,000per person CAD for 10 nights for end of November travel) . I don’t understand how this resort has good reviews for food. We have been to so many resorts and dreams royal beach punta cana is 3 star not 5. I was in disbelief when we arrived the first evening and saw/tasted how terrible the food selection was. I was really hoping it was a 1 night off thing. I was not expecting “Cuban style selection” the lack of variety and taste was disappointing. Especially at breakfast and lunch! Very repetitive every day and lacked selection. Dinner was slightly better since we got to choose from restaurants. But we ended up with undercooked chicken that unfortunately I didn’t see because the sea side restaurant had very dark lighting, which resulted in food poisoning. If you are looking for good food do not book this resort. If you are ok with “Cuban style selection” I would highly recommend coming here Lastly we did not know we were “preferred club” until the last 3 days of our stay. There is absolutely no difference for preferred club and regular guests.

Dreams Curacao Resort Spa and Casino: Not more than a 3 stars

Came back from our trip very disappointed - thought we were going to a five stars when actually we got a low 3 stars Furnitures needs a good cleanup, quality and variety of food is mediocre and not consistent and is advertising as international alcoholic beverages which you do not get, you have to be a preferred member to get it (which you pay more for of course) We had a Deluxe King Ocean View which was OK (however did get the ocean view), Beach, what beach 30 steps and then you go back, po [... read more]ol is not bad 5 feet deep all around We will definitely not go back

Dreams Vallarta Bay Resort and Spa: Very good resort

We really enjoyed our time at Dreams PV. I stayed in the Preferred Club section, and I am not sure the upgrade was worthwhile for me. It allows you to enjoy a bar on the second floor (I don't drink) and there are some snacks and foods set out in the lobby all day long. The M& Ms in the room were a nice touch, but I would not pay for the upgrade next time. The pools were great, and so was the beach.This was a family resort, so lots of kids. If you wanted to use the sister resort right next do [... read more]or (Secrets) you had to pay. You also had to pay to go to the restaurants on the Secrets side. So the two resorts are quite separate, and you are not allowed to just grab a lounge chair on the other side. We loved the coffee shop! Great coffee served as well as snacks all day long. The service staff were truly great. All in all, I liked the resort. They do try to upsell you a lot. Some restaurants have special areas (eg. the second floor overlooking the ocean) that you can only go to if you buy a bottle of wine. Aside from the many times they tried to upsell us, the resort is great.

Dreams Bahia Mita Surf and Spa: Was an absolute Dream

This resort is amazing, food, drinks, pools, beautiful flowers and amazing scenery. Stand out staff one in particular Francisco our pool waiter he was amazing and our drinks were nonstop all day long. He even brought us food and a surprise dessert platter on our last day complete with a personal message.

JW Marriott Costa Elena Resort and Spa: Perfect way to recharge your batteries

Candice from tripcentral helped book our perfect getaway to Dreams Las Mareas in Costa Rica. The seclusion and pristine surrounds of the beach, pools, and resort were well worth the comfortable 1hr drive from the airport. The resort provided so many activities for every taste, and such a wide variety of fine-dining menus and restaurants that 7 nights was not enough for us to try everything. (Terry’s nature tour should definitely be on everyone’s bucket list!) From booking through C [... read more]andice at Trip Central to the attention to detail by all the staff at the resort, our experience with customer service was outstanding. Thank you everyone for making our first trip away in 2 years so restful and so memorable. All our friends are jealous!

Dreams Onyx Resort and Spa: Great Getaway

The Dreams Onyx is a great hotel. It is very clean and all the staff were great. The rooms were very comfortable. The restaurants were very good but the buffet could have more and better choices.

Dreams Tulum Resort and Spa: Great resort for those who like nature

We love almost everything about Dreams Tulum: isolated location, long beaches, environment, amenities, facilities and service. Close to Tulum and Sian Kaan nature reservation. Lush jungle around. Entertaiment was not bad too.

Wyndham Alltra Punta Cana: overcrowded with Weekend guests

We have been to DR 13 times, various resorts throughout including Dreams Palm beach. We booked Dreams Punta Cana for a new experience and please trust me, do not book this resort! This resort is closing, overall the resort was ok the food was below sub par HOWEVER they allow weekend guests onto the resort. The resort was over capacitated Thursday to Sunday night. They do not have enough staff or the proper facility to accommodate them. On top of that they brought in guests from other resorts tha [... read more]t had to be moved from other hotels because of the hurricane damage. THEY were not the problem nor enough of them to cause the issues, it was the weekend guests!!! See other points below; Buffet Breakfast- waited everyday about 20 minutes or more in line to get eggs, toast no problem, butter was always gone, no bacon, sausage, hashbrowns, the only meat was a thick cut bologne sausage unless you sign up for preferred club. Overall same menu every day. Weekends we could not find a table to sit down at, way overcrowded and understaffed, weekend guests take over the tables in large groups. Buffet Lunch- same menu every day, bbq chicken wing, pork chop and grouper again very crowded and understaffed Buffet Dinner- same experience as lunch. A la carte Restaurants were ok- understaffed and every single night something was forgot, rolls, starter, dessert and the menu given did not match the QR menu, very disappointing and blah. Pools- weekend guests took over, lobby, bar, pools and buffet Service- weekend guests took over and they are very forward and had preferential service because they could speak the language and were loud when ordering or comfortable because they were in large groups. Harassing comments were made to my wife and her friend to the point were they felt uncomfortable in the pool and going up to the bar. We like to have a beer on the balcony before dinner, the bar fridge not stocked 5 out of 7 days despite several calls. Hurricane Fiona did strike and we realize it would affect things overall, but nothing was given to guests to make up for cancelled shows, closed restaurants, closed bars, no room service etc. Many guest did not even have water. What they could have done was had extra bottles of water, snacks, towels, for guests confined to their rooms during the hurricane. After the storm staff did an excellent job cleaning up and getting the resort back in shape. Many guests pitched in squeegeeing out their rooms, hallways, and a group of about 20 of us pitched in to move palm leaves, trees, shingles to help out. Staff was lower as many did were home attending to their own families/houses and totally understandable. Note; people we met during the vacation were there the week before the hurricane and had the same issues, staffing shortages and disappointment with weekend guests. Do not book this resort, even for a lower price, it is just not worth it. Ignore the standard manager feedback comments, they did not try to make things better, the staff on hand did work hard but Dreams put money in their pockets by renting out to weekend guests and not bringing on enough staff to accommodate them or extending buffet hours, opening the other bars on the resort or extending the hours of the bars throughout the resort that closed early. Very disappointing Dreams and never will I book with you again, even at your other resorts. Closing or not you owe your guests a huge apology and some type of reimbursement and not sure how long this decline in service has been going on.

Dreams Dominicus La Romana: Dream Dominicus - La Romana DR

The Dreams Dominicus is a very nice and well maintained property. Our room was really nice. We had room 64-103, which included our own pool. The beach was pretty good but certianly had some rocks under the water and you tend to find them the hard way...by walking into them. I really think Dreams should tell people about them. Otherwise the beach was great but a small beach front.. We upgraded to the preferred club as that is the only area that has palapas, however the cabana beds are at the fro [... read more]nt row so it does block the view of the ocean. The food and restaurant were very good. Service was also very good. The main issue we did not like at all was the upselling they do... 1. They really tried hard to get us to sit in on a 90 minute chat about timeshares. We actually had to get angry with a girl and her supervisor as they were pushing really hard. Finally I had a enough and told them to leave us alone 2. At some of the restaurants your given a "wine list" to purchase wine and they don't really explain there is also house wine available... 3. They constant ask you if you want a massage or romantic dinner. I think they need to stop doing this. So overall, we had a nice vacation.

Dreams Onyx Resort and Spa: 1st Time at this Resort

We very much enjoyed staying at Dreams Onyx Punta Cana. One of the reasons we chose the this resort is the fact of the on site water slides and lazy river. We are aware that seaweed can be a big problem in the ocean and on the beach, the ocean and beach were wonderful during our stay. We prefer the beach and ocean, it was nice to have other water activities to fall back on and we did spend some afternoons at the splash park. One of the other reasons we chose Dreams Onyx is that as adults, [... read more] we can use all the restaurants and facilities at the neighboring resort, Breathless Punta Cana. We discovered we enjoyed Dreams Onyx more than Breathless. We spent most of our time at Dreams Onyx, we would definitely return again in the future.

Dreams Onyx Resort and Spa: Amazing Resort!

Amazing resort! Staff was very professional and friendly. This was our first time at this resort and I must say, I was impressed. Rooms were nice and spacious, well-kept and the bed turn-down service at night was a nice touch! Will definitely be returning to this resort in the near future.

Wyndham Alltra Punta Cana: Just Average - Dreams P.C.

My wife and I and 2 sons,, aged 17 and 19, have travelled to many locations in the Caribbean, including the Dominican Republic on 3 occasions, (Margarita, Antigua, St. Lucia, Aruba, Turks & Caicos, and others) in the tropics. So, we know what we want and for many of the things we were seeking, Dreams Punta Cana was only average. 1. Beach: Very important to our family and this was an unabashed disaster! up to 4 feet of seaweed on the beach with almost no effort by the staff to remove it. We [... read more] are a beach (not pool) family, so the sight of this much seaweed rotting in the 32C heat was smelly, to say the least. We were unable to swim in the water due to this problem,, so my teenage boys were not pleased.. I feel that our travel agent should have identified this issue for the summer months in the DR, in order to choose another appropriate resort to suit our needs. 2. Room: Satisfactory but not exceptional for an upgraded swim-out room. The usual smell of mold and mildew which is commonplace in tropical locations was definitely evident in our room, and in our son's room. Not inviting. 3. Food: Buffet was good, but food selection was pretty much the same every day. If you choose not to upgrade (cash grab) to a "Preferred Guest" level, you can only eat lunch and breakfast at the buffet and not select restaurants - disappointing. 4. Restaurants: Although there is advertized over 6 restaurants at the resort, Oceania and Bordeaux were closed for about half of our 7 day vacation for supper. We were not expecting this and when we are on vacation, we expect full access to all restaurants (and all other facilities) every day that we are there. 5. Towels: The towel booth opened at8:00 am each morning and by 8:45 am, they were all gone. Replenishment usually arrived not until 11:00 am, so this definitely needs to be improved. Since the beach was not useable, most of the resort population hung around the pool, resulting in this towel shortage, Unacceptable -. 6, People: The Dominican people could not have been warmer or more hospitable with us - a truly welcoming staff at Dreams PC, and we were honoured to have visited their island. Hi Juana, Ramirez, El and Guadaloupe! 7. Sales Hype: We found it a bit much to be inundated with sales folks trying to sell you a time share or excursion, almost every time you walked in the lobby - hold the brakes on that please. :-) Overall rating: 6/10. Probably would not return.

Dreams Onyx Resort and Spa: Decent

Adequate could be better. Seaweed on beach. Wine was like water. Food was 6.5/10. Steak not thick and juicy at steak restaurant, it was more like thin and dry. For the money that you pay i would expect better food and better entertainment for the children!

Wyndham Alltra Punta Cana: Fantastic Time

We had an amazing vacation at Dreams Punta Cana. The resort is really beautiful, with a winding pool and lush gardens. The rooms are nothing special but were very clean. The entire facility is clean, well cared for and beautiful. The food was delicious and varied. We enjoyed the buffet and the specialty restaurants. The staff is the standout at the resort. They are so friendly and helpful…servers, cooks, bar staff, cleaners, concierge and entertainment staff. Everyone we encountered was ni [... read more]ce. They really helped make our stay special. Shout out to Benjamin Franklin who popped by poolside to say hello everyday. I would definitely recommend the resort!

Hyatt Vivid Punta Cana: Great stay

Dreams palm beach was fantastic , lots of food options , restaurants did not need reservations for al la carte, food was good , plenty of options , a la carte dining portions were a bit small but you could always ask for more , check in was done within minutes , we were in the preferred section , 4 pools to swim in , always servers at the beach and pool taking drink orders even on the beach , resort was very clean and spotless , hand sanitizer was at every entrance to the restaurants , staff wer [... read more]e friendly and always had a smile and answer any questions , , lots of say activities at the main pool and beach and evening show every night and also live music , rooms are cleaned daily and no abortifacients towels or room Items , fridge stocked daily and alway bottled water was available , we had a great time and enjoyed this resort

Wyndham Alltra Punta Cana: It was ok overall

Beautiful grounds, mediocre food even for Punta Cana standards. Most food was either too salty or too sweet. Also limited food options. The pool was fabulous. It was super spacious and the pool bar was great. The beach was ok…brown sand and many waves. The water isn’t as clear as Cuban and Jamaican beaches. First room we got was so small. There were 3 of us and we barely had enough room to move around. We were able to switch to a slightly bigger room which made our stay more comfortable. Man [... read more]agement was very kind and helpful. This hotel isn’t worth the money we paid for though.

Dreams Dominicus La Romana: Nice to Travel Again......

Dreams Dominicus La Romana is a beautiful , immaculate & spacious resort approximately 1 hour drive away from the hotel. The grounds and gardens are well manicured and preserved. The best part of the Dominican Republic to me has always and will always be the Dominican people. Their warmth, kindness and engaging nature is infectious. Needless to say, the staff in all areas (i.e. Bellman team, housekeeping , dining, car, front desk, customer service kiosk, etc.) were all extremely attentive an [... read more]d dedicated to making our stay as pleasant and enjoyable as possible. The hotel room was spacious, clean and well lad out. Our housekeeper, Ramona was fantastic and provided service with a smile. The mini fridge was always topped up, we had fresh towels daily and hot water was never an issue. We did not take in a lot of evening shows but the Circus show was spectacular and reminiscent of Cirque de Soleil. Food was okay both at the buffet and A La Cartes. The staff work as a team to ensure your needs are met in the dining room and tips while appreciated are not expected. We tipped accordingly. Yesenia was a stand out in the World Cafe for us. No reservations necessary, they are all first come, first served. The Japanese restaurant appeared to be particularly popular, given the long lines but we did not attend. We did go to the Seafood Grill & the Italian restaurant which were both okay. Dreams offers room service with a menu to choose from. It usually takes around 45 minutes from the time of order to the time of delivery. It should be noted that menus are different to ones previously posted online from travellers and that you will need to take your phone with you to access menus via QR codes at both the restaurants & a channel on your t.v. You can also have lunch on the pier as long as there are no events going on. Drinks / Bar - readily available and served with a smile with the exception of one miserable male bartender at the beach bar & grill who didn't seem too eager to fill our Bubba mugs, even though it would mean fewer visits from us and no one would have to make sure we cleaned up after ourselves. The Spa was gorgeous and clean. We had massages which we enjoyed and then were given 1 hour in the hydrotherapy section where you could find a Jacuzzi, pool and cold pool on the roof so you still had access to the sunshine and fresh air. The beach was not to our standard and a little disappointing, in that, it was unkempt and a lot of erosion had taken place. There was a lot of seaweed and rock at the base in front of the hotel, as you entered the ocean. A problem that could easily be resolved by having a crew attend to this every morning. It definitely does not look like it does in the picture. However, once you waded into the water it was warm and reasonably clear. We found it more enjoyable to walk a short distance towards Catalonia hotel and enter the ocean there as it would appear as though they cleared their section of the beach. It was also notable that there was a divide between "preferred guests" (paid upgrade) area & the commoner section. They had a security guard monitoring the area. Loungers in both sections were much closer than we would have liked if the hotel was fully booked. We observed that towels were laid out on all loungers in the "preferred guest" section to give the illusion that it was busier than it was, and collected at the end of the day. Beach towels were handed out according to preferred guests versus commoners. No difference in the access to the beach, only lounge chairs / cabana like structures. Souvenir shops were available on site and market vendors were present on two of the seven nights we were there. There's also a vendor market on the beach if you go left of the pier. Saona Catarman Tour - there were two options for two different prices. one was $80 U.S & the other was $90 US. We opted for the latter taking in Blue Lagoon Beach (which includes lunch), Natural Pool & Saona Island. The crew was entertaining and lots of music en route. Our favourite stop was the Natural Pool, we could have stayed there the entire day and been happy. Deep Lagoon was a nice beach. Saona was a disappointing due to lots of beach shoreline erosion. Air Canada Terminal @ Pearson International - we arrived early given the horror stories we had heard from others about getting through security in the post COVID era. Thankfully, we had checked in online and only had to do luggage drop off. There were Air Canada staff available to assist with the check in kiosks and we moved through this section rather quickly ,ten minutes at the most. The security line was busy but we managed to clear security in around 35 minutes & people were generally cordial. Upon return, we fully expected to be waiting on the tarmac, to our surprise we were in the terminal within five minutes. Customs & luggage pick up 30 minutes total. We made arrangements for curb side pick- up. Airport Punta Cana, Dominican Republic - This international airport knows how to clear passengers coming and going. I was last in the D.R 25 years ago and this experience was no different. It doesn't seem to matter how many people are moving through the terminal, they clear house in 15-20 minutes and send you on your way. (And yes, I mean customs, luggage and in your mode of transportation). Impressive. Upon our return, same thing. We did online check in, dropped off our luggage and cleared security within 15-20 minutes. Dominican Republic Online Form for entry & exit of the country were pretty straight forward once you understood what they were asking of you. It's basically their customs declaration card & a few COVID screening questions. For return, it seemed like they just wanted to make sure the person leaving was the same person who entered. Both forms generated QR codes which you needed at the airport coming & going respectively. ArriveCan - what a waste of time. A lot of rig-a-mo-roll for nothing. It generated a QR code which no one asked for upon return, so unless it's linked to your passport in some way, I couldn't tell you why it was necessary to fill out. You still have to complete the Canadian declaration form via kiosk upon your return in the arrival terminal. Green sticker on your passport and you're good to go. Pink sticker means you have been randomly selected for COVID screening. This was a much needed break for us and we found ourselves able to relax & feel safe at this resort.

Dreams Royal Beach Punta Cana: Great resort

This resort was amazing. A week in paradise. The food the drinks the beach the pool - all great. Would definitely come back. Amazing staff as well , nightly entertainment was excellent. Kids had so much fun.

Dreams Playa Bonita Panama: Gorgeous Grounds

Great Location, close to Panama City. Great Pool and Beach Area. Staff were friendly and really accommodating. The Hotel was clean but aged slightly. Food was really good, only thing was not all the restaurants were open every day but that might have been due to the resort being empty. On our departure due to the airport not having any facilities, the staff made us a packed lunch to take on the bus, which was amazing of them.