Starfish Cayo Guillermo: Perfect

I would like everyone to know that everything was great. They have done so much work in such a short period of time. The staff was wonderful and I couldn’t have asked for a better time. This is the second time we have been to this resort and they have done so much to make us have a great vacation. I would like to thank all the staff for giving us a great vacation experience.

Club Kawama: Not good

The beach full of sand fleas and mosquitoes got lots of bites scratching for weeks all over my body . Beach was still beautiful. The hotel room had a broken air conditioning machine and had flooding floors they only fixed the plumbing was unbearable heat to sleep in. One of the staff was a cook and said they were sick I ate the food from snack bar he made and got sick vomit and diarrhea a whole day wasted !

Starfish Cayo Largo: Horrible, stay away !!!

We had read and heard some good things about this hotel so were quite surprised when we arrived and saw the poor condition of the resort. We had a ocean view room close to the beach, large enough but found dead bugs under the bed, windows were rattling in the windy conditions, nothing in the room really worked the way it should. We were 5 days without hot water, rest of the days with warm water, only a couple of days with proper hot water. Our friend who lived under us woke up with flooded ba [... read more]throom, repair could not be done, she had to move to another room. The biggest problem for us was a food or lack of it, fruit was non existent except for very green and sour pineapples, during our visit they ran out of bread, crepes, pizza, cereals and hygiene in the dining room is non existent. Hundreds of flies sitting on all buffet food constantly, at the end, I lost 4 lbs because I couldn't force myself to eat in those conditions. We both had a serious food poisoning the second day after we arrived. The a la cartes were disappointing. The beach snackbar doubles as an a la carte. Service was quite slow (what the ``hey`` you're on vacation) but the food was far from appetizing. In the 2nd one we were in and out in 30 mins. The man who greeted us at the door also seated us, gave us the menus, brought us water and took our orders which a waiter brought us a few moments later. Talk about fast-food. They also didn't have half items from the menu. They rush you to collect more money in tips. The beach is quite nice but we had a red flag 10 out of 14 days we stayed, unable to go swimming. We made a trip to Sirenna beach a couple of times, that is a beautiful beach and we were able to swim. Staff used to be very friendly in Cuba but not any more. It is very unpleasant dwelling on the negatives as I've done but that's the reality of the situation. Would I return? No.

Club Kawama: Unfortunately not the same

Unfortunately this place is changing. Being a returning guest you can see it first hand. The people are not as friendly as they have been prior. Guests are not taken care of as they use to be. Same typical issues are not being addressed ie toilet paper, "no sorry" Im sad to say after this trip I can not say I will be a returning guest again. I have brought numerous people with me on each occassion i visited, bring many new people. Sad it has come to this

Roc Barlovento: Ok Resort

This is our second visit to Varadero and our first at Barlovento, this is an older resort as are most of the hotels in downtown Varadero, our room was dated but clean, the bathroom was small but we always had hot water, our room was located on second floor. Our only issue ...we could not find a chair in shady areas at pool or beach, due to rude people reserving chairs and not using them. We were so tired by the end of our stay because we walked on the beach and around the pools looking for a sp [... read more]ace to sit in the shade and relax but unfortunately as previously mentioned lots of chairs reserved but not used by guests! The weather was beautiful sunny and hot, we came to enjoy sun and beach, and were disappointed because of this behaviour, but we did not want to complain to management because you can’t control peoples actions . Just a small suggestion maybe management can get some more palapas on beach and umbrellas in pool areas?? There were some repairs still going on in one pool area, the grounds in general well groomed and clean. Food was ok. Most staff work hard but we noticed some were not as nice if you didn’t leave tip, overall it was ok but most likely will not return.

Starfish Cayo Guillermo: great place

I love this place have been 7 times with my husband and grandaughter the kids club is great.The food is great always something to eat. Its a small resort and i like that.The shows at night are great.The staff is so freindly.Its Cuba and I dont expect alot from them they have what they have.

Roc Barlovento: Maybe a 2 star hotel.

The grounds are OK. Obviously going through some updating. The room was OK. Large and fairly clean. Missing: There is a fridge in the room, but it is empty. You are allowed one bottle of water per holiday! I have never been at a resort that had a fridge and there was nothing in it! There usually are a couple of beers, some soft drinks and water. Replenshied every day. In Cuba. When I checked in they took me to the third floor. I am 71 years with bad knees. I had to drag myself to [... read more] the third floor room and realized that I would not be enjoying the resort from that level. So, I got in touch (dragged myself the three floors) with the main desk and asked to be moved. They told me the hotel was fully booked and I could not be moved until the next day at 4 p.m. Since I did not want to be trapped on the 3rd floor I harrased them until they moved me the next day. The first floor room they gave me was perfect and gave me access to the lobby, bar and dining area with no problem. I was happy with that. However, there was a phone in my room that did not work, so it was useless. Could not call the front desk for anythig. There was no remote for the TV and I made sure the maid knew so that I would not be accused of taking it. She told me they had problems with service and could not give me one. The maids are really friendly and willing to help. Generally the staff is well trained and know how to provide the services they are employed to do. I think management has to look how much it would cost them to provide some drinks in the fridge. I am not a soft drink person, but it would be nice to have a couple of Crystal cans and water. Since there are no coffee makers in the room, on has to get out of bed to get a coffee. The coffee is great, but again, you have to dress to get one! Even if the hotel offered room service with no phone, good luck. Not that I expect room service, but there are mornings when you would like a coffee and don't want to leave your room! Overall, I spent 10 days on my vacation. I enjoyed meeting people from different countries. BUT, WestJet should look at what is being offered at the price. The hotel should step up, or your support shold be reconsidered.

Club Kawama: For the price sray here

ROOMS ARE DATED BUT CLEAN IT IS A OLDER RESORT GROUNDS ARE WELL KEPT STAFF HELPFULL AND THE BEACH IS THE BEST PART CLEAN AND BLUE WATER ..CLOSE TO VARADARO 10 PESO CAR RIDE SAFE PLACE TO WANDER AROUND. CLUB FOR CUBA THE FOOD AT THIS RESORT WAS VERY GOOD... ISNT A TIME I CAN SAY THAT AS THIS IS MY 4 TRIP TO CUBA

Hotel Villa Cuba: Great Resort

This Resort is nice & clean as the cleaning staff is always on top of the cleaning requirements... The food is good... Various types of Pasta is available for lunch & dinner... Along with Chicken, Fish, etc. and lets not forget the assortment of deserts... Breakfast, there is chefs making fresh Crepe's or Omelets, or if you prefer eggs Your Way... along with the various buffet style foods... (bacon etc.) Also I think it is Very Important to mention that this Resort is on the Beach, unlike [... read more] some Resorts you have to go across the street to get to the beach... There is Nightly entertainment here... The people & staff are VERY FRIENDLY... If you go here Please remember to Tip the Chefs & your Servers... Be kind to them as they work very hard to please YOU...

Club Karey: Better than I expected

This is a no frills resort and it is Cuba, so be prepared to suffer some inconvenience, like having to carry around your own toilet paper. The food is mediocre and the rooms are simply furnished, with few additional amenities. I expected that. What was wonderful was the more than 2 kilometers of beach front, the gentle ocean waves and the delightful staff. This place is a two storey walk-up spread out over 29 units. It is sprawling with lots of stairs. Bring your pedometer and a good attitude an [... read more]d you'll really enjoy it.

Club Kawama: A resort that never let's us down.

Club Kawama is the oldest resort in varadaro...the architecture of some of the buildings is amazing..the pools are big and clean. The food is typically Cuban. There is not a great variety but you will always find something good to eat..the special attribute of Kawama is the staff...always helpful and always a big smile. This was our fourth trip to Kawama. It is our comfort zone..very safe. Will be going for a lot of years to come.

Starfish Cayo Largo: Clean quiet awesome resort!

The grounds were spotless, the rooms the same. We enjoyed everything about this resort, it was all we expected. We came back relaxed, tanned, refreshed! In fact we said we were going to return next year, to same room!

Club Kawama: Club Kawama

l am second time in the same building and same room 4127 . On that area I miss coffee bar who was have same food, and fruits that time was papayas. Wary often I take breakfasts and launch......9 too 17 is good time for that side coffee bar with some snakes or barbecue. Buffett restaurants will be best idea for breakfast and lunch. I wish to stay one or two months..????? Thanks

Club Kawama: Get what you pay for

If you need a place to stay for cheap, go here but don’t expect much. The food in buffet was not very good and couldn’t stand eating the same few things past the third day. Rooms are very basic. Heard many people having problems with shower. The pillows are barely an inch thick so bring your own, we had to fold ours in half to avoid neck problems. You have to ask to turn on aircon and you woke up shaking cold or when it’s off, drenched in sweat. Not much happening around hotel expect for o [... read more]ne nightly show. We were roomed at the end of hotel lot and had to walk ten minutes back up to main area for food, drink etc. As nothing was open by us. The wifi was out for 3/4 days of our 7 day trip so have remaining of my wifi card to maid when we left, and the lights kept shutting off on our last day. Nobody shows you around or tells you where to go for the “restaurant” reservations on site. Don’t have much good things to say about this resort other than pretty nice employees.

Starfish Cayo Guillermo: mmm the good and the not so good

Wonderful location- close to airport and rooms are located right on the beach. recommend the "high rise type of room" as opposed to smaller chalet type. Room was clean though, no remote for tv, or a/c and fridge did not work. Smaller resort so no long walks to dining hall. Usual pool activities and evening entertainment. Food is not great- not much variety and in fact I was quite unwell until getting some antibiotics. If you go for the beach and the sun- great! beyond that... we [... read more]ll... maybe not

Roc Barlovento: Friendly pretty resort

Pretty grounds, food choice is good to play it safe with (potatoes, salad, omelettes, fresh grilled meat, rice, ice cream). Wish there were Bananas. Mayo didn't seem to be around for bacon and tomato sandwich quickies. The bacon isn't as cooked as us Canadians are used to so you can cook it longer on a grill or ask the chef to. There seems to be a lack of toilet paper availability at resort and throughout Varadero :( Ask bartenders for napkins and keep in your pocket for emergencies! Community b [... read more]ars of soap used in washrooms, usually had paper towels. Unheated pools with no deep end fyi. Only real frustration was when all 3 coffee machines got fixed/cleaned at same time.. this also stopped any tea service..had to pay at local restaurant for our morning/afternoon coffees. Fun drink mixes at the resort bars (sangrias, mojitos, pina coladas etc) and they will fill your personal large drink containers or use very small plastic cups. Good beer. Rooms facing the pool area have the best view if you don't mind hearing the action. Overall a pretty quiet resort (many senior guests) after the dance show finishes around 10:30pm. Dancers are a lot of fun with very good routines. The regular singer is excellent, he is fun too. Nice Cuban live music at resort. Female host is great and always friendly! Very good late night snack bar with hamburgers and awesome cheese/ham sandwiches. Beach is steps away and beautiful. Short walk to a market and local food etc. Staff good for connections to classic car taxis to Havana..2.5 hr trip but worth it..stop on way at lookout point between Varadero and Havana..gorgeous! Be careful with mixed drinks downtown Varadero..stick to canned beer..we've been sick for days ugh. A lot of smokers, but that's everywhere in Cuba, clean smoke-free dining areas. Wish buffet served tea and coffee all day, not just breakfast..have to get at front bar instead. Beds were 2 doubles, no king was available so not very couple friendly..ask ahead! Good air conditioning and nice tvs plus never saw a bug :)))

Roc Barlovento: Great location

We had a great time at the Barlovento. Met some nice people. Food was Ok, staff very friendly and helpful,Beach was beautiful besides the jellyfish coming up on shore at night. Location was the best. Right downtown Varadaro. Rooms are ok but your only in them to sleep. Had a great time.

Roc Barlovento: A Resort to Avoid !!

Complaints are too numerous to list- a selection follows:- 1.Found live cockroaches in bowl of corn flakes in buffet area at breakfast- reported fact but no action taken or apology made ! In Canada the whole area would have been shut down, as where you find one cockroach there are normally hundreds more. 2. Cleaning lady pushed open closed door of washroom which was occupied by wife and tried to clean area despite being told to leave. 3. Toilet in room had to be fixed on 3 occasions 4. For [... read more] first 4-5 days all food in buffet was cold, as heating pads for food were not working 5. Margarine and yogurt in buffet were often rancid 6. There was an inadequate supply of cups for tea/coffee, so soup bowls had to be used 7. Hotel took no action to clean beach in front of hotel, as they say it is public property and not their responsibility- there was broken glass, cigarette stubs everywhere, and in addition lots of dead jellyfish on beach which staff warned us to avoid as they were severely toxic 8. Despite being advertised there was no Sushi restaurant in operation for the whole 2 weeks of our stay 9. The main lobby bar is a total smoking area and unless you like smoke it is quite overwhelming. 10. The one positive was that the staff were very friendly/charming and, unlike Management, made great efforts to provide good service. 11.The overall standard of food served in the hotel was quite appalling !2. Reported problems to WestJet rep and suggested WestJet withdraw this hotel from list of those they offer. I think Tripcentral should take the same action !!!

Club Kawama: Viva Cuba

I really enjoyed my stay at the hotel. People were very friendly and clean. The service I received was excellent. The grounds and pool area were very clean. Overall the hotel was great. I would definitely go back

Club Kawama: not the best

Well to start things off I understand that you get what you pay for. I'm not oblivious to that but I must say I was not impressed with this hotel at all. we arrived at the hotel to the most unfriendly front desk staff I have ever come across. I do travel quiet a bit and have never felt so unwelcome. our room was so far away from everything and people were commenting that they put us in the getto. it was so worn down and it was directly on the beach but the beach area there was full of garbage an [... read more]d you couldn't walk the beach area unless you had shoes on. after two days it was either get a flight home or upgrade our room to which I think that is the idea of putting people down there. a week at this hotel was a week from hell for us. the best part of the trip was getting on the bus everyday to go into the town and get away from this nightmare. Also one more thing the food was awful and the same everyday. sorry but this was our experience and we will not be recommending this hotel to anyone.