Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5690 Reviews)

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Riu Ocho Rios: Riu Ocho Rios - April 2025

Hotel, room, food, beach were perfect. Our room was situated on the kiddies side, which we did not appreciate. We did not use the pool because it was full of children. If your a couple and would like a romantic stay, be sure to ask for the adults only side.

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Riu Palace Riviera Maya: Beautiful resort

It would be great to have an adults only resort in Playa Del Carmen. You have so many lovely resorts it would be great to have one just for adults. Far too many small children (screaming at the pool and during dinners). I don’t like to have to babysit other people’s children’s around the pool.

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Riu Palace Macao: Beautiful resort

This resort is lovely and very clean. Exactly what we were looking for. Very relaxing! The staff were very attentive and pleasant. The only negative comment was the vendors on the beach were quite persistent. As well, very persistent is attempting to sell illegal drugs. Was approached very day to buy ‘weed’ and cocaine. Very annoying!

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Kate  - 

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Riu Playa Blanca: It was okay

I have enjoyed RIUs but this one didn't live up to its name Room for my husband and I was great, nice king bed and decent size bathroom. Room for my 3 teens was not. Third bed was a little leather sofa bed that folded out to the floor. My kids aged 16, 19 and 21 fought over who didn't need to sleep there. When you are given an Oceanview room you should be able to see the Ocean, don't wait the extra money, Courtyard is just as nice and better location to elevators/lobby and restaurants  [... read more]

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Riu Santa Fe: Nice resort

Nice, very well organized, but very busy resort. Due to the crowding, the resort is not clean enough. There are too many guests, so the restaurants and pools are crowded. The quality and selection of food is great. The staff works hard.

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Riu Ocho Rios: Honestly, probably will not be going back to this resort.

The area that was the most disappointing was the dining. The food in my opinion was not very well prepared and did not have any taste, Jamaican flavor. We tried all the different restaurants, and the experience was all the same. In fact, most days we ate off site and encored extra cost because of this experience. Also, the service at best was poor and consistently poor. The room was great but had to get the Public Relations Manager involved as a result of the constant drilling on one pa [... read more]

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Riu Playa Blanca: Great resort!

This resort is one of the best maintained and cleanest. Dining rooms, grounds and many pool areas are immaculate. Staff, service and food are excellent. Entertainment could be improved and a minor disappointment was the beach. It is not really maintained or set up with chairs, umbrellas etc for sunbathing. There are loungers under the trees further inland. The ocean is very rough, the sand is course.

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Riu Palace Cabo San Lucas: Excellent resort

Best experience. Clean, very helpful staff, food is amazing and overall a great place for a vacation. Would have liked it much better if the beach had accessibility to go in the water ? Try it and you will not regret it

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John Mostert  - 

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Riu Flamingos: Best consistent value

I have stayed at the Riu hotel chain about 10 times. They are a wonderful luxurious hotel chain that offers consistent value, high quality standards with regard to facilities and grounds, and excellent service. As with any vacation there are occasional annoyances but they have always been very responsive to resolve them. I am particularly happy with the association that Sun wing vacations has with the Riu chain and I hope that this will continue with WestJet.

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Riu Palace Costa Rica: RIU Palace, Costa Rica

Great place, good food and entertainment. A lot of walking to get from point A to point B if one has mobility issues. They could use more public washrooms around the pool area as you have to make your way to the Papagayo Restaurant or inside by the theatre which is a distance.

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Mybellyhurts25  - 

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Riu Bambu: Will not return

Grounds were fine, roaches were in our room 2 nights out of our stay, service at the bar was amazing the first 2 days after that we pretty much had to beg for service an mind you, we were tipping at the bars and chatting up the bartenders best we could in spanish. Food was not good. On the third day our party of 13 people were all stuck on the toilet which was scary because we were afraid to eat the rest of the trip or just didnt have an appetite. Some of us took taxis off the resort to get kfc [... read more]

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Private  - 

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Riu Playa Blanca: Really nice

Great deal at this price point. Large room with nice bathroom. Nothing fancy but nothing wrong with it either.Aircon was great. Buffet was excellent for a buffet and a la cartes were ok to good. Drinks were good all around but better in the sports bar and best in the lobby bar where they blended the drinks. Four pools including a great kids pool with slides. Beach was great for walks but not pretty white sand and the water was a little cold in April ( ok I am a wuss) compared to the pools whi [... read more]

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Kittykat  - 

Verified Purchaser

Riu Palace Costa Mujeres: Very clean and great resort!

The hotel has an incredible amount of staff working there. The grounds are impeccable, everything is always cleaned, touched up, upgraded, etc. which makes it feel like a new and fresh resort. We've been here twice now and want to keep coming back. The beach is always clean of seaweed, beautiful sand and water is just amazing turquoise blue. Food at the buffet was pretty good - lots of selection and we've never felt hungry even at peak times. Drinks variety is good and the cafe is amazing to h [... read more]

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Private  - 

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Riu Republica: Something for everyone

The resort itself beautiful. The bad: The rooms need a facelift. They are clean but the A/C wasn’t working and my TV wasn’t working either I was in room 2031. There was a funky smell maybe .. mildew?? And the elevators were temperamental, and the party pool was cloudy and gave me the ick .. but.. The good: ? The beach, is stunning , tonnes of beach chairs always available! I was impressed with the choice of food at the buffet, the JERK chicken hut was AMAZING! The bartenders were  [... read more]

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Private  - 

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Riu Santa Fe: Clean & Comfortable

Cleanliness is an absolute obsession with the staff of this hotel. Food choices were infinite. So many pools and restaurants. Definitely would stay again in the future. Minibar is stocked every second day.

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Riu Palace Bavaro: Riu Palace: All around great resort.

Just came back from 5 days at Riu Palace: Elite Club, Swimout room. Before listing the items, I have travelled to many all inclusive in the Caribbean, last year staying at the Royalton Bavaro. I'm providing my objective review and you can decide what is ' good for you'. General Hotel Grounds and Lobby: Nicely kept. Beautiful upscale lobby with marble floors, and sculptures. Looks like a nice hotel in a big city rather than a Caribbean hotel. Beautiful. Lobby had a coffee shop and  [... read more]

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Ryconn  - 

Verified Purchaser

Riu Vallarta: Beautiful resort

This hotel had amazing restaurants and buffet. It was very clean. Drinks were good, staff were great. I would definitely go back again. My only complaint would be not enough bathrooms for four pools. There was only four stalls so usually a lineup.

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Gus Polanski  - 

Verified Purchaser

Riu Palace Baja California: Awesome Resort

The resort is super clean and the grounds manicured beautifully. I would recommend this resort and would go back in a second. Some restaurants are better than others but you can always find great choices at the buffet The rooms are super clean (mattress was in need of replacing) The staff is outstanding and always friendly Dress code should be enforced in the restaurants a couple of knuckleheads wearing muscle shirts was not acceptable. Resort is a little on the loud side, so if your look [... read more]

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Private  - 

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Riu Flamingos: RIU JALISICO

The hotel was clean, good food, beach and pools. The staff was friendly. The white party was fun. We enjoyed the foam party at the pool. Loved seeing all the iguanas. Tracy from trip central was very helpful. I would recommend the resort. ?

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Private  - 

Verified Purchaser

Riu Flamingos: RIU JALISICO

The hotel was clean, good food, beach and pools. The staff was friendly. The white party was fun. We enjoyed the foam party at the pool. Loved seeing all the iguanas. Tracy from trip central was very helpful. I would recommend the resort. ?

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