Another Fabulous Vacation

This was our 5th 2 week vacation to this resort and we can't wait to get back!!! The people are amazing!!! Clean rooms and fantastic food! We love the beach area which is where we spent most of our time.

Such a good time :)

My husband and I spent a week at Gran Ventana the last week of November and it was an amazing vacation. The resort is extremely clean, staff can be seen cleaning both the resort and beach area throughout the day. Beach is beautiful with lots of laungers and palapas. We never had trouble finding a spot at either the beach or pool. There are many beach vendors who will approach everyone every few minutes but leave once you say “no thank you”. The food is good, the buffet is not extensive b [... read more]ut we had no trouble finding something to eat. Service is excellent and very quick. I would recommend the resort to anyone visiting Puerto Plata!

Had a great time - Resort & Staff were fantastic

We arrived and the sort was only 1/3 capacity early in the week (so nice not fighting for a lounge chair at the beach or pool). Entertainment in the evening was a bit lame earlier in the week but really the only negative. Staff were great, beach was great, food was great (for the Dominican), rooms were beautiful. They upgraded us to ocean view. A la cartes were good, the calamari at the ocean grill was better than home. Typically I dislike the wine in these resorts but the house white was [... read more] not bad at all. One of the people we met stepped on a sea urchin (she was snorkelling much further out than the beach area) and they quickly collected her in a golf cart and drove her 2 minutes up the road to a very nice clinic with a sweet doctor who pulled the quills out (fast efficient care...I overseen as a nurse). Would definitely visit this resort again.

Another wedding aniversary success!

Staff, staff, staff! They are why we keep returning to this resort. Good food choices, clean updated rooms. Great location from airport. Wife happy beach. Stayed two weeks at an excellent price. Hard to find a negative comment, but here I go. The bacon was usually tough. Sorry, but that is all I can complain about! That was our fourth trip to VH Gran Ventana and we will be returning next year for our 49th aniversary.

Great Family Vacation

We stayed at the VH Gran Ventana the week of Oct 16 -23. We upgraded to the Premium Package which I was very thankful for. Arrival at airport was easy peesy, and they had us off to our resort within 45 mins of arriving. When we arrived not all of our rooms were ready, but Tony took care of us and made sure we had drinks in hand while we waited. Resort is very small compared to others we have been to, and because it was low season, there really was not a lot going on while we were there. Animat [... read more]ion team consisted of 4 people all week. Two were sequestered for the kiddies and other two hung around the pool and games area. They had nothing going on at the beach, not even a bbq. The rooms were great, and with the premium package we never had an issue with towels, replenishing our fridge items or shortage of Hersey kisses every night. Food was good at the buffet every day and they alternated al la carted nightly between two dinning rooms, but all were good. We celebrated 2 birthdays while there and they were very accommodating for both nights. I do recommend visiting Jacqueline aka “Jackie” at the adult only pool bar. She livens things up. A big shout out to Amable our wonderful server on the beach, he does everything to ensure you are taken care of for drinks, food and interesting information about the beach. One warning, and this may turn me off from visiting DR is the peddling on the beach, they are relentless, just when you think you are drifting of to relaxation, you hear their voice saying “excuse me” Excursions were fun, highly recommend the mega extreme tour. The shows at night were mediocre, but again I think it was due to it being low season. All in all it was a good spot for a quiet vacation.

Very clean and family oriented resort

I was amazed by the cleanliness of this hotel, specially in the main restaurant, where you often see food spills on the counter tops and floors, there was always a hotel employee cleaning any mess made by the clients. The hotel is not very luxurious and not very big, which made it very easy to get around and convenient for family’s with kids. Food was very good and diversified during our week stay. The only thing I think would recommend would be add some entertainment on the beach, as they wou [... read more]ld only do it by the pool. Would definitely recommend this hotel if you’re looking for a relax vacation. If you’re looking for a party crowd this is not the hotel for you.

Nice resort

We go down to Puerto Plata to do missionary work and we stayed at this hotel 3 times. They always take care of their guests. The beach is beautiful and the staff are very friendly and helpful. The entertainment is lacking. The gym is Rundown and is in desperate need of a makeover.

Gran Ventana

We had to pay for a lock to the safe, we had to pay for wifi. There was no iron in the room. I had to go and ask for an iron from the front desk and then housekeeping came back about 2 hours later to retrieve it. There weren't enough umbrellas by the pool and beach. I don't think it is hard or expensive for a resort to purchase several more umbrellas.

Great Resort

The grounds and Public area at Gran Ventana were well kept on a daily basic. We enjoyed the room, which was cleaned daily and the fridge stocked daily, yes daily. Drinking water was always available when needed. The Dining was well laid out and the food was good and always had choices. Well enjoyed by us both, we will return. PS the Nightly shows was so much fun as well.

Peeps working there phenomenal

Everything done to perfection. Staff care, well spoken, very helpful. Beach good, resort size big enough to be spacious yet cozy to be intimate. Food good. Pool/s good. If need to have one balancing thing, could be more umbrellas around the pool.

Nice even resort

We returned home again from the Gran Ventana this has been our 9th time there.We were celebrating our 32 anniversary and my husbands birthday. We were upgraded to a junior suite with ocean view received a fruit basket and a bottle of rum. Our room is always clean and the maids very pleasant and friendly, most we have come to know over the years and still see many of the same faces every time we return. The grounds are clean and well maintained everyday seeing the grounds crew around working. Ba [... read more]rs are well stocked and bartenders are very friendly with or without tips. They buffet provides a variety of foods always something to choose from. Ala carts are good and have changed it up abit always for the better.The beach is clean lots of new lounger this year and was much needed.All the same vender on the beach greeting us everyday very friendly or not. The only thing that really needs improvement is the nightly entertainment, still the same old same old, we usually opt out to spend time with friends we've met there in the past or new aquaintances every year we meet some wonderful people, some we keep in touch with. The staff at the front desk are very friendly and obliging always willing to accommodate. We have been here many times and would come back in a heart beat. Our travel adviser Carrol Webber is amazing as well we have booked other trip through her and she is beyond helpful giving info and getting info and with other trips always there when we called even with some pretty lame questions, she's the best

Fun in the Sun with Hot Wife

Loved the service at the buffet. Andres, Denny and Rosa are the best servers we have ever had. Beach is nicer than any of the nearby resorts. Beautiful grounds. The food at the buffet and al a carts was very good.

Great Vacation, Fun Staff, great food

A well maintained place, with friendly staff, you need to have a dinner at the Octopus for the Salmon. The only down side was the wind ( May 8 to May 15) picking up around noon and making the beach very un-usable. Snorkeling can be done literally 20 feet's away from the beach

The best resort

This was our seventh stay at the Gran Ventana. It is a very well managed resort. The staff are all amazing and make you feel welcome. You are recognized as returning guests. It is super clean, the rooms are spacious, the food and drinks are delicious. There are three excellent a la cartes restaurants. The beach is beautiful. We can't wait to go back again!

Our Second Home

This was our 4th trip to the VH Gran Ventana. The people, food and service is amazing!!!! We have found our home away from home!!!! The beach could use a few more sun huts. We will be back!!!!!

Awesome Resort

Great resort, small enough to explore the whole place but big enough that it wasn't crowded. Everything was updated and looked relaxing, food was great never cold or old looking, service was great accept some of the bellboys were a little grumpy most of the time.

Amazing Resort

Great resort - this was my 6th time there, and my 2nd this year! The staff treat you like family - the food is good and plentiful - there is something there for everyone! 2 pools, beach front, tennis court, and entertainment area and a Kids club too!

Very enjoyable return visit

We just returned from Gran Ventana after a 2 wk stay. We (my wife and I) had a great time. We previously stayed here in 2015. It was nice to see so many familiar faces on the staff. They are without a doubt a very hard working group! We took advantage of the premium upgrade and we feel it was worth the money. The access to the Vintage Club with top shelf liquor and excellent service, private beach area, and additional al la cartes made our stay all the more enjoyable. We spent 99% of our time at [... read more] the beach. Many thanks to the guys servicing the private beach area. Great service! Special thanks to Laura, our concierge. She arranged all of our restaurants and anything else we needed. Very nice lady! The daily towel exchange in our package was a very nice touch! The food here is fantastic! We ate most of our evening meals at the al la cartes. Great food all around but our favorite was the Italian. The buffet had lots of excellent choices at all meals. The sweets are dangerous. You will gain weight! The service at the al la cartes was excellent. The service at the buffet could be a bit spotty depending on the time of day you arrived or where you happened to sit but we felt it wasn't a big issue .The beach buffet also offered a smaller but excellent choice for lunch. The various soups they had were excellent. Our room was on the 2nd floor of the Saona building with a nice ocean view. Our fridge was replenished daily and the maids kept everything nice and clean with a well stocked supply of bathroom items. Speaking of clean, this resort is one of the cleanest we've every stayed at! To close out, we are glad we returned to Gran Ventana and hope to return again!

Awesome resort!!

We had the best time! The food was amazing with so much variety, they have the best staff, so nice & polite, we were treated like gold for the week! We will be definitely going back to Gran Ventana!! Also never have been to a resort where it is spotless, the staff are always mopping cleaning, always a maid outside all the public washrooms, so nice to see!

VH GranVentana Beach Resort Puerta Plata DR

The rooms were a bit dated. I found the food was good,lots of variety.The grounds were well kept & also were manicured daily.The pools were great ,but the only concerns were that pool chairs were not sufficient in number ,also the pool and beach umbrella were really scarce By the time we reached the beach or pool all the umbrellas were gone as people had put towels on the chairs which I think should not be allowed ,. Entertainment was horrible. Would I return to this , resort -no. The money I p [... read more]aid for this trip would have been better spent at another resort. Rhonda