Good resort

We stayed at Iberostar Ensenachos from Feb 20 to Feb 27 2015. the hotel listed as a 5 star hotel it is not realy a 5 star but a 3.5 star. Grounds are very nice, beaches are the best in Cuba, the services needs major improvement and the food was ok.

Beautiful Hotel

Beautiful grounds, pool, excellent beach! The service was amazing with the exception of most of the reception staff. The Hola Sun rep was amazing always there to help resolve the issues we had with the rooms and reception not being helpful ( gave us the wrong room twice). Overall it was a good vacation, would go back in a flash!

BEAUTIFUL RESORT - ENSENACHOS BEACH A+++

The Resort & grounds are ABSOLUTELY amazing!!! The staff are extremely friendly, more like Family. The Buffet food was extremely good, pleasantly surprised. The Cashier Duvier is very friendly, we consider him our Family, same with Maikel in Guest Servies. A special shout out to the servers in the Buffet/Restaurant- Daniusky, Lis, Livania & Lazaro, Annia & Alfredo. To my favourite housekeeper Belkys, you are all Family to me, I miss you already!!! In the Bar, to Maria & Orlando. You are all welc [... read more]ome to visit us in Canada!!! Check in is 4pm, so be aware of that - we were NOT!!! We had a blast!!! We swam with Dolphins (highly recommend), we did the Catamaran Tour - absolutely worth every Puesos!!! Try to get the Captain of the "Sirius", he was fun, fun, fun (him & his 2 man crew). Everybody had sooo much fun. We Snorkelled, sailed, walked along beaches, had time w/ Dolphins, Lobster lunch, danced & all the Alcohol or water you wanted. Both Tours are money well spent. Check in was a NIGHTMARE though - staff stressed out & not organized or friendly. Our maid Betty, was horrible, left "used" towels on floor & she hung them on the balcony & did not replace. Same with the Face Cloths - we were in a hurry to leave on a day trip & forgot to leave a tip!!! I feel it was done on purpose (I know they were our used towels, because I have a special hair dye that leaves residue on towels.)

Fabulous Beach

We loved the beach and the snorkeling and the gardens were lovely. The lobby and general facade were very attractive but the rooms and amenities(mattress, linens, towels) are old and tired. The buffets were adequate but only rarely did they serve the local beans and rice dish, congris and their excellent black beans. The staff are friendly and really do their best but there is a lack of leadership/management that could inspire better service. Although billed as 5 star it is a 3, maybe 4 so disap [... read more]pointing for the price we paid.

A lot of money for what you get

Overall the resort was nice. Needs a lot of maintenance, dark walking around at night because half the light bulbs are out. The beach was nice, people are friendly and the beer is cold. Be prepared to walk... one beach to the other is 1.5 hour round trip. Have to take a golf cart shuttle basically anywhere you want to go. Stay away from the buffet whenever possible but the a la carte's were excellent. Not very much (if any) entertainment at the pool or beach. Long drive from the airport, about 1 [... read more].5 hrs. Found it to be expensive for Cuba, better off going to Jamaica or somewhere else in my opinion. Got to go to town with one of the workers from the resort, was an excellent experience to learn about the Cuban culture and highly recommended if possible, very safe country. We were there for a wedding which the reception was outside at the pool, they did a very nice job and it looked great. Service was great. Front desk check in was brutal, took over an hour to check in, they had two people working for two buses full of people. All in all we had a great time but I think it was because we were with a group of 40 awesome people.

Gorgeous beaches

There isn't much to say about the resort except the staff were amazing and the beaches were gorgeous. Other than that the food was not great and the hotel was very spread out. Lots of junk and garbage in the bushes and the rooms needs a lot of maintenance. If you ever have an issue do not expect to get hold of a manager as they are not available. I would go back to Cuba but I would not go back to this resort. And never travel via sunwing.

Not what I expected

From the moment we arrived at the hotel we were not impressed. The check in was slow. The hotel was in need of repairs (the ceiling in our bathroom fell down). The only good part was the staff. Our maid was excellent. The bartenders were friendly. The omelettes were tasty. The pools and beachs were amazing.

Mediocre

The actual grounds of the resort were beautiful and well maintained. The beaches are beautiful like all the beaches in Cuba. I was surprised by how little English the resort staff were able to understand and speak. The food was basically flavourless and there was no variety from day to day. With the weather and environmental conditions I was surprised that the resort was serving canned pineapple rather than fresh. Additionally, the jacuzzi was filled with cold water rather than hot My 7 day stay [... read more] was not terrible but it was not one of the better resorts I have stayed in.

Great Beaches!

Me and my gf spent a week in Feb. The resort was very spread out, so be prepared to walk, however, the two beaches were beautiful and different from one another. The food was just ok but the service and staff were very nice. We stayed in the Park section and had no noise complaints and found the room to be quite nice and well kept.

Clean but not a 5 star.

Grounds were beautiful, the beaches breathtaking and the people were polite and hardworking. This was our 6th time to Cuba. We've stayed at the Iberostar Laguna Azul in Varadero which is considered 4.5 star and it is far superior to the Iberostar Ensenachos which is considered a 5 star. We were totally let down. The rooms were clean, however, it seemed that the minibar soft drinks were limited to "cola", only after the first day. We would have liked the sprite and orange as we are not cola drin [... read more]kers; but the gentleman that came every day would only say no, only cola. The food was the major disappointment. Starting off with the lack of labeling of what is on display. If you can't identify it visually, no way of knowing what was in that platter. The food was not cooked fully when you went through the grill. It takes more than 5 minutes to cook a piece of chicken, way undercooked. The food that was in the containers were never warm. We are not fussy eaters and have always found something to eat. That was not the case here. Bacon should not be served gray. It was never cooked properly. Also, I have never seen food that dripped with so much oil and grease that it made it almost un-edible. Sadly we will not be returning.

Good time!

The room was very nice and clean. The staff was friendly. The Ensenaches beach was beautiful and we spent a lot of time in the water. My favourite thing was the gardens that lined all of the walks. They are well cared for and gave a sense of tranquility to the resort. I enjoyed their omelets, soups, freshly prepared meats and fresh fruit. I would give the hotel 4 in some areas and 3 in others.

Beatiful Resort food not so good

We were very pleased with the Hotel, room and the beaches. All were above expectations. However the food was terrible and the restaurants were no better except for the Japanese Restaurant. The room was always clean and Mara the maid was wonderful. The beaches were amazing and the Hotel grounds were immaculately maintained. I have been to Cuba many times and this is my first complaint about the food.

Best beach

We had a great time at this beautiful resort. Fantastic beach and water, good food, the friendliest people you will find and no paddlers on the beach! We will definitely go back! The resort is large but you never have to wait more than a couple of minutes for a golf cart to get you where your going.

Nice resort

Very large resort. Disappointed with towel service for our room. We had no towels for 2 days after repeated requests. Also, no water for 2 days due to major pipe bursting. Front desk staff not very helpful. Bank closed for 6 days with no money at the front desk to change. Ground keepers and pool/beach were very helpful and very nice.

Good Resort

Very clean, spacious rooms, beautiful beaches and pools (two of each, each one busy for families and one quite for adults). Good entertainment. Food is not the best, after a few days I got a little tired of egg omelet every morning and especially the line ups around freshly cooked food, like fish, pasta or fruit shakes...the rest was just not the best...overall good, easy stay...like most the all inclusive ones!

Amazing Place

One of the most beautiful places I have ever been!Spent one week with my granddaughter. We both loved this resort.Great variety of food/unusual for Cuba/,very friendly staff,plenty of things to do. Planning to go back soon

Beautiful, quiet and secluded

We were 3 women (late 30's) who left our 3year olds and dad;s behind and stayed for 4 days. We wanted peace and quiet and this resort delivered. We stayed in the adults only spa section. The resort is spread out and is great for people who like to walk. There is always somewhere to go if you want to be alone. the beaches are beautiful although not wide if that's what you're looking for. Mohitos are fantastic as well as the cappachinos. The food is ok. I have gut issues so I mostly subsided on fi [... read more]gs, dates, prunes, raisins, yogurt, smoothies, fresh fish, bread and butter and beets. My friend's ate a little bit more, but we were pretty sick of the food by the 4th day.. but that's not specific to this resort, that's just Cuba. Also there are times when they run out of supplies, you have to be patient and roll with it - maybe there's no new towels for 2 days - chill out and don't get in anyone's face about it. The pillows are quite big, so if you like a thin pillow, bring your own. ( I brought my memory foam camping pillow- it packed up nice and small) The beds are nice and firm. The rooms are great, really big and the bathrooms are pretty swanky. We brought lots of ziploc bags to put dried fruit and pineapple (so good) in for our beach snacks. We saw a woman with a tupperware container, with fruit in it, which was a great idea. the beach snack bar is limited with lots of fried food. Tennis was fun, but they only open at 9am and close at 5pm - it would be better to be open early and late as it is a much cooler time to play. They don't have decaf coffee on the resort, but we brought our own and made it in the coffee maker in the room… you might want to bring a travel mug so you can take it to breakfast. a good resort with beautiful grounds and definately not for partying - the only bar is on the bottom level and in a swamp and has a really strong musty smell. The boardwalk to Megano beachfront he spa section is closed for repairs, but looked like it would be completed soon(ish). I recommend going for no more than 5 days, but spoke to a few people who are repeat visitors and happily stay for 7 days. Also, they have great hot sauce (orange bottle) douse all your food if you're worried about blandness.

EXCELLENT RESORT

we stayed at the Grand Village and we had a great time! The villa were clean, the sunset was fantastic. We enjoyed the food and services at the Gourmet Restaurant. The shuttle service to the main lobby was always available and the butlers courteous.

Amazing beach and people

I will recommend this hotel if they improve the quaility of the food. we had food posining for 2 days while at the resort. The menu never changed for the entire week. Hotel room needs more work too. The mattress needs to be changed.

Not like it use to be!!!

We arrived at the hotel at lunch time our rooms we not ready, so around 3 we went to see if they ready yet, and they were not. We waited until around 4, we went to our rooms to find out that we had two rooms, with double beds, we had requested one with a king size bed the other with double beds. When we tried to request the rooms we had booked, no one would help us they kept hanging the phone up on my husband. So we took all our luggage back to the lobby, we requested to speak to the manager whi [... read more]ch took an hour or so of asking, we also had to get our sunwing rep. involved, finally at 6:00 they said we could have the rooms we had requested. We were told when you book your trip you don't book a bed you book a room. This is crazy, we have been to this resort 5 times, years ago it was called The Royal Hideaway Ensenachos. I thought we would of been treated better, but it didn't seem to matter, also the manager did not speak English, as well as most of the staff at the front desk it was hard to get a straight answer from any of them. Also when going to the steak restaurant they ran out of steak. The best meal there was at the Japanese restaurant the cook was great and made the evening great. No toilet paper in lobby washrooms or at beach everyday they would run out and not replace it until the next morning. There was also no soap in the washrooms, my daughter asked at the front desk the morning we were leaving to come home for toilet paper for the washroom and they said they had none. This is not a very good way to run a hotel. Your guest should be treated better its just a simple request to have soap and paper when you need it.