I would go back!

Clean, friendly, great food and drink! Several pools and plenty of loungers in and out of shade. Rooms are nice and well stocked. You can even catch a shuttle into Playa Del Carmen (runs a few times daily.) This is shopping on site as well. There are plenty of opportunities for excursions to book right on sight.

Clean family friendly resort

We had a great trip and a great experience. The resort was larger than we originally thought it was but once you figured out where everything was it was great: staff was amazing and so helpful, always willing to help anyways they could.

Pass on this resort!

At first look at our room we noticed the toilet seat was just about falling off the toilet. My husband tightened it up. After a few nights we found out there was a large group of Spanish students(168). A lot of them located on our floor. As there was a 24hr bar at the resort we found "drunk" young people (not sure how many of them were actually of age)coming back to their rooms at all hous with no regard for any of the other "paying" guests. No staff or security anywhere to be found to neutraliz [... read more]e this behavior so we found ourselves calling the front desk on several occasions to call for security. They did move us to another building after we Made a formal complaint which lasted a few says until the next large group of students booked in, many again in our newly relocated building. We once again found ourselves calling down for security to deal with the partying. The pools were very nice and the staff there was very attentive. When we ventured down to the beach we found ourselves walking over seaweed, other natural debri and much discarded man made garbage. We found this for the whole length of the beach. On some of the other resorts we have visited we saw staff every morning working hard at cleaning the debri up. Not a tough task using a rake,shovel and wheelbarrow. We saw no indication of clean up effort on the beach at this resort. A big part of going to the Mayan Riviera was being able to snorkel. The ocean off the beach appeared dirty most of the time with no visibility so this was a big disappointment for us. This is nothing the resort could control but one more reason we would not go back or recommend.

Okay

The room I stayed in was not the cleanest. The floors were not scrub every time the maid cleaned the room. This is the first resort where I had to pay for wi-fi for the second device.The time shares personnel are located in the front lobby and throughout the resort and they are very pushy.It did matter how many times we said no we were not interested to stop bugging us they would still bug us.The front lobby never had any small bills to exchange. They would tell you to come back tomorrow every t [... read more]ime.The pool at the back of the resort did not have hand rails to get into the pool,the hand rails were located approximately 3 feet from the edge of the pool. So you would have to step down into the pool without any hand rails. The pool down at the beach only had two locations that had the hand rails right at the edge of the pool.The pool at the beach was huge.We only spent two days at the beach pool because there was an odour that smelt like sewer. The pool side waiters were hit and miss. They did not come around very often.We were there for two weeks. The staff for the restaurants were great.

Needs some updating but food & service excellent!

The Blue Bay is definitely in need of some TLC. Our room had a musty smell however we didn't spend much time there and it didn't bother us once we ha been there a few days. The staff was wonderful. Efficient, happy, friendly and there is no lack of cleaning going on. Food also very very good both in the buffet and a la carte restaurants. Wifi in the room was almost non-existent which was disappointing. Beach in front of the resort was murky and rocky however just a 10 minute walk down the beach  [... read more]brings you to a gorgeous lagoon area with crystal blue water. We visited it twice during our week and it was one of the highlights.

Excellent resort

the grounds were unbelievable nice structure and design. the food was top notch. All restaurants were clean and neat, well set up, the staff were friendly and great to talk to and entertaining. The entertainment was great at night and during the day the staff offered a variety of activities.

Nice resort

I've been to half dozen 4 star resorts in the Maya and this was one of the best of them . The grounds were very well kept as well as pools and buildings. Rooms were nice ,with best stocked fridge I've seen. Food was very good as well. The beach was nice , but the ocean itself was dirty ( Sandy) 3 of my 7 days ( I still went in ) . I've read alot of bad reviews but I say good bang for my buck . Some people got ridiculous standards and that ain't me

Great resort

This resort was very clean and the staff wanted to make sure you were comfortable. The resort had everything you need. The Black and White entertainment area was so much fun. The night entertainment was fun right on the beach. Any age group will enjoy this resort

A really nice resort but requires improvements

I was impressed with my stay at the Blue Bay Grand Esmeralda five years ago, however my second trip this past week showed the resort was definitely starting to show it's age. On the other hand, the food was great and the service excellent, despite the Swing Bar tenders getting completely overwhelmed when one of their blenders died (again). Another issue I had was the workers not having the correct tools for cleaning the pool.

Amazing resort

Our room was very nice, clean, and our maid gave us what we need every day.He definitely went out of his way to make us happy. At the restaurant you got amazing service. We like the service so much we left tips. The food was a 4 out of 5, my boyfriend agrees with me. The grounds were super clean. All the workers there work really hard at there jobs. They make this resort a great vacation place.

A solid 4+ resort

We were at Blue Bay in 2013 and had a great time travelling with friends. We said we would never go back to the same resort twice, but after trying Cuba last year and seeing Blue Bay priced below $1000 out of Toronto it was a no-brainer...we we enjoyed it even more! So the cons. If you're going just for the beach, go elsewhere. The beach really does suck. You need water shoes and even then there are some big rocks. The water is murky so you can't see to avoid them either. Building 6 has a musty  [... read more]smell to it and is a long way from the main pool. We moved to building 2. The French alacarte was the toughest to book but honestly was out least favorite. That's it for cons! Pro's! The people were so hospitable and friendly, simply wonderful. The breakfast buffet is awesome. Always being replenished, minimal lineups (most I had in front of me at omelet station was four people). The fruit was great, always a variety each day and the people are always cleaning up. The ala cartes were the best we've had (except for the French, it was a disappointment). The rooms were always cleaned, mini bar stocked and fresh towels daily. At the pool, there were always loungers available and never a time you couldn't get a fresh beach towel. Burgers at pool side BBQ were excellent with fresh condiments (fried onions, jalapeno's, lettuce, tomato, pickle, cheese etc) Check in was painless, check out was easy. Great fitness centre and the spa area is excellent. And only 40 minutes from Cancun, so comfortable bus ride. Complex laid out well allowing for some walking after a large meal however you always had the option of taking a shuttle if you so chose. We would definitely return. Dave

Great Resort

The resort was very clean, beds very comfortable. The food was good. Really enjoyed the steak house so much we went back twice, ltalian was also good.The staff was very friendly. The tram service was great for getting around. Looking forward to going back.

Fantastic resort

great walkways not slippery when wet. Food was awesome Carlos at breakfast and lunch was great remembered our names after the first time. Had towels animals everyday on the bed, great work Did not care for the French a la cart, other 5 fantastic Did not use the beach

Very good resort

This was my second time at this resort! Very clean and well looked after. Staff are very friendly and food was great. Everyone was very helpful. Lots of ala carte options and no limits if how many we could use. Never had to scramble for a beach/pool chair as there were lots! A ton of wildlife too... Only complaint were the evening shows... They were mediocre. Overall a great time and I will be back for sure!!

Great resort

The resort was well cared for. The staff work very hard to keep everything clean. The food is very good at both the buffets and a la cartes....something for everyone. Service was excellent...never an issue getting a drink or coffee. The beach is not good at all....very narrow and lots of seaweed. The workers do their best to rid the beach of this but it is a constant battle. The shows in the evening are typical....not great but they try their best. Had a great time on New Years Eve at the beach  [... read more]party...champagne & fireworks! Fun way to ring in 2016!

Best place in the Mayan so far

The resort had it all, from room service to tasty blender drinks. Easy to locate where all the buildings had amenities for all travelers. Will definitely be back again real soon. A la carte to die for and main buffet almost as good!!

Good resort!

The hotel was beautiful as well as the grounds. The pool was awesome and there were lots of bars. The food was out of this world good! The only downsides to the resort was that the ocean was awful and checking in wasn't so smooth. The beach just wasn't clear turquois waters. Other than that the resort was a great place!

Incredible Time

This was my first time ever going on a tropical vacation and having it be all inclusive as well for both myself and my boyfriend. We had the most incredible time. The food was amazing, we didn't get sick from anything, every night you can go to a different a la carte if you choose. We loved the oriental, mexican and the french which had a different menu every night you went and they would cook in front of you. The beach was the only thing that was just alright since there is a seaweed problem at [... read more] the resorts right now. But we would walk 5- 10 mins to the left of the resort and go to the most amazing lagoon that had the clearest water. We plan on returning and would definitely recommend going here.

BLUEBAY GRAND ESMERALDA

I been traveling F for the last 20 years never ever have I seen such a bad beach, murky water, rocks at the bottom, full of jelly fish and sand bags on the beach and in the water which you can not see so your will trip over. People at the resort are nice, friendly but when it comes to service is slow but you are on vacation. If you like to enjoy a cup of fresh coffee you will not have that there all the coffee comes from the press button machine all in one. If you like to enjoy that "fresh" coff [... read more]ee outside the bad there is not enough space to sit outside. Snack bar is on the poor side like other resorts you place your order and food is made fresh there food is sitting under the lights. It's big resort you can walk and enjoy the grounds which is really nicely kept and look at the animals very few iguanas but sill your can see. there was some rain so the water is standing in the ditches so there is bad smell in some areas just hope is not in your area. Every night there fumigate the area did not experiences too many mosquitos. Entertainment is average but the circus show was nice. Every Tuesday is Mexican night so there are vendors if you like to overpay at least 4 times for jewelry you can buy there or the resort shop.

Great resort

Very clean, beautiful landscaping. Two pools with plenty of staff getting drinks for us. Lots of great food with a large variety. Only issue was being invited for a special breakfast that waisted three hours of our morning trying to sell us a membership.