FANTASTIC RESORT-PARADISE

My husband and I travelled to Sian Ka'an February 2-9th. We travelled with 14 of our good friends. The weather was great. The resort is beautiful. It is lush, clean and well maintained. Best service we have had at a resort. EVERYONE was pleasant, helpful and always smiling. Yes we did tip but never felt we had to. The food is amazing. Delicious buffet with a great variety of food. Sports bar had great wings. We went to three specialty restaurants. Maiko, Rodizio/Tulum and Alux. My favo [... read more]urite was Maiko. Definitely want to return to try the others. Drinks were delicious especially the Mango Margaritas. House wine both red and white was very good. Going to the beach on the shuttle was fun. Always met new people. Never had to wait long. Beach was great. Lots of chairs and shade. Again great service. Lots of fish to see. We had a gropro and it was great to have a video of all the fish that you were swimming with. Excursion: we booked the Tulum & Jungla Maya Park at the resort. Fantastic day. On one of the zip-lines you land in the water...amazing. They don't allow cameras. We purchase the pictures and videos and were not disappointed. The pictures and videos are great quality. Well worth the price. We wished we had booked two weeks. Definitely will return. Wonderful, wonderful vacation!

Raised the bar for us

My wife and I just got back from a week at Sian Ka’an. Our trip started on Feb 3 with Air Canada. As per the airline’s reservation, Air Canada provides food for purchase and complementary water, pop and juice. I agree with all the good reviews about the grounds, the cleanliness, the buffet and the a la carte restaurants. We ate at (5) a la carte restaurants, all were good, with some dishes better than others and the seafood being our favorite. The buffet restaurant has so much to offe [... read more]r, lots of seafood and vegetarian choices. Some cooked dishes were a bit too salty for our taste. I wish the servers were as attentive to refilling our coffee and water as they were to taking away the used dishes off the table. We actually would get so excited when we were offered more coffee or water. To their credit, the servers are really busy seating guests and keeping the restaurant clean and tidy. I brought to the attention of a supervisor (in private) that all “hot” foods were lukewarm, he showed interest and brought the chef to meet me and they suggested that I bring any not hot enough food to the attention of one of the food stations staff or the supervisor and they will warm it up for me! The room in block 14 was so nice, to the point that I felt like taking a shower before jumping in bed upon arrival around 11:00PM. Water pressure might not be as much as in our Canadian shower, but it is sufficient. They provided good quality shampoo, body wash and soap. They missed restocking the minibar 3 times. The butler was a great help and our inquiries for A/C malfunction or restocking the minibar were fulfilled within minutes. The king bed was very comfortable and the multiple pillows were of good quality. Our balcony overlooked the pool and entertainment but it was surrounded by large trees and gave us enough privacy. WIFI works everywhere, just remember to set Internet Explorer as your default browser. Google or Chrome will generate an error when signing in. We walked to the beach a few times to watch the sunrise. We left the room before 7:00AM and it took us 25 minutes to walk the 2.3Km. Very nice walk. The trams come around every 10 minutes, the 12 minute ride is nice as well. The half hour round trip, including the wait, was a bit of a waste of time, but still enjoyable and nice to admire the beautiful grounds. The beach in front of the Sian Ka’an exclusive lounge chair area is nice with over 100m of shallow water and sandy bottom all the way up to the floating wave breaker barriers. Snorkeling is nice in the area just off the beach. I wish ignorant people were considerate and would refrain from stomping over the rock formations where coral is trying hard to grow. Fish can be seen around the rocks, so people don’t have to walk over the rocks to see the fish. Water is always wavy due to moderate to high winds. The beach servers were the most friendly, cheerful and appreciative of our tips. We booked the Chichen Itza tour through BD Travel in the hotel who doubles up as Air Canada agents. The guided tour included the Chichen Itza ruins, lunch, swim in a sacred sink hole and a souvenir market. Nice tour and knowledgeable tour guide, but it would have been nice if the BD Travel agent did not insist that the ride to Chichen Itza would take 1.5 hours when it actually took 3.0 hours, plus the half hour stop at the souvenir shop. It was a very enjoyable and educational day. Overall, our visit to Sian Ka’an raised the bar for us and we look forward to going back. I am giving this resort a 4.5 start because of the minor imperfections like the lukewarm food, less than perfect attention to guests in the restaurant and some salty dishes. None of these imperfections was a show stopper but I believe a solid 5 star rating should be reserved for a resort and staff that “can walk on water”. Most probably such place does not exist. Enjoy your trip and don’t worry about negative reviews :)

Beyond our expectations

Great combination of adult only with a variety of activities. Food and service are fantastic, doesn't feel like the resort is trying to save money on cheap drinks or quantity (you can put away those bubba's!). Had a fantastic time!

Relaxing Resort Sian Kaan

This is an excellent adults only resort being a part of large complex of Bahia Principe (Tulum, Akumal, Coba and Sian Kaan). Tulum and Akumal are on the beach, while Sian Kaan is more inland but with a golf course. You can walk to all of them but open shuttles are going between them every 15 minutes. The grounds are immaculate, service excellent, rooms clean and any issues are dealt with promptly. Lots of restaurants, snack bars, beach bars with drinks and snacks delivery right to your beach l [... read more]ounge chair. Beach is very well maintained and the staff (and there is lots of staff) busy constantly raking and cleaning it. Beautiful pools with bars and restaurants nearby. No annoying vendors as access to the resorts is tightly monitored by security. Excellent value for the money.

Luxury Bahia Principe Sian Ka'an

Amazing Location, friendly staff always a hello and a smile from everyone. Food and drinks a 5 star Amazing beach and crystal clear water to snorkel and lots of fish to see. Tram ride to beach area was a first for us but we met lots of people on the rides.Tram ride operators friendly as well shout out to Luis!

A beautiful resort

We arrived at Sian Ka'an and my husband asked if we could get an upgrade. We ended up staying at Akumel in Building 83 which was still all adult luxury accommodation. We did eat, golf and wander the grounds at Sian Ka'an and found it to be above expectation. We also have a friend that stayed there and raved about how nice it was. We golfed four times and the golf course is kept - as everything else - in impeccable condition. If you are a "beach" person you may find the trip over to the beach tir [... read more]esome after awhile but the beach is highly overrated and the pools will not disappoint. Would I go again? Yes.

Good resort

We were booked for Sian Ka'an. However, when we arrived, the front desk officer stated that they had no room for us. For the first night, we stayed at Sian Ka'an, could not unpack, and late afternoon on the following day, we were transferred to Akumal. We liked Akumal for its proximity to the ocean, and Sian Ka'an, for its food. The transportation between both resorts was excellent and efficient, and the arrangement worked well for us. Air Transat had a glitch with the transportation to the  [... read more]airport on the last day. The bus did not come on time, and I had to contact my travel representative with the inquiries. When the minibus finally arrived 30 minutes late, six travellers with their luggage felt like sardines in a can during this 1.5 hour trip to the airport. In overall, good resort. I would give it 4 stars.

Awesome

The food was fantastic. We've been to Mexico 8 times and by far the food was the best at this resort. We would stay here again in a heartbeat. The staff were all helpful and efficient. The rooms were clean and made up in a timely manner. My only suggestion would be to build a bar area that you can sit at down by the pool area. Not all want to sit in the lounge chairs. We sometimes like to sit right at the bar.

Great Resort

Over all beautiful resort grounds will great people and great food. Would definitely go back again in the future. Dont get a room on the first floor cause of the bugs; but theres ko elevator so anyone requiring accessibility needs would get stuck with ground floor.

Great place

hotel was beautiful, tram rides were no big deal and the drivers were great. the a la carte restaurants were the best I've seen at any resort, the staff were excellent and very helpful. first room we had was near the stage and was loud ,asked to move and was not a problem. only complaint would be food at the buffets tended to be not very hot

Great Resort

Food was amazing, entertainment was outstanding, trolly to beach and other resorts was very reliable and frequent. Beach was beautiful and most service met our expectations. Rooms were average, nothing special, check-in was slow, didn't get our room until 330 pm. Service at pool restaurant was very slow.

Great resort!

Overall, my husband and I loved this resort. We were in need of a relaxing get away and this resort was the perfect choice. We got the room with the whirlpool tub off the patio. It was great. We used it at least once and often twice a day. We were there the first week of February so there were a couple of cooler days so the whirlpool was nice. The food and service were great as well. We ordered room service one night and were pleasantly surprised. For the most part, it was a quiet resort as  [... read more]most people there were over the age of 40. I would not recommend this if you are looking for a party resort. This would not be for you. The trolley system is great too. It takes about 10 minutes to get to the beach area but we did not find that in inconvenience as the ride there was interesting. The was usually various wildlife you could see along the way suchas lizards, birds, turtles, alligators etc. We would go back to this hotel but only during the cooler months their since it is away from the water and would expect it to be much hotter during their summer time.

Great resort

staff were exceptional, golf course was superb ,room was good ,food was good , beach was beautiful, overall trip was fantastic. I would recommend the Bahia Principe Sian Kaan to all that wanted a exceptional golf trip with all the perks.

Fantastic!!!

Staff - everyone was incredibly friendly, very accommodating and always eager to help. Food - a la cartes were incredible, buffet was good, accommodations made for food restrictions Resort - small, quiet, adults only, exactly what we were looking for, trolley takes you to the other resorts and beach, very frequent and convenient. Overall highly recommend this resort, would probably say it's one of the best in Mexico.

Luxury Bahai' Principe Sian Ka'an

Fantastic trip.Lots to do and the staff is friendly.The trolley is ok maybe a 5-10 min.wait so if you booked dinner reservations leave earlier as the trolley is unpredictable.The beach is ok in the adult area but small and if you walk further to the other Hotels lots of shells.The buffet had plenty of variety but the dinner buffet almost offers the same menu as lunch.Dinner reservations are available but the times for dinner were limited and we had to rush for early dinner times.Entertainment ex [... read more]cellent and very professional.Rooms clean and air conditioner quiet.Being on the golf course is beautiful set in the jungle.Flight great going home only 3 hours to Toronto but hotel picks you up way too early to get to airport .The one issue was breakfast opens at 7 a.m.so we did not get any breakfast on departure as we were picked up at 6:50 a.m. for a 11:40 noon flight Overall great trip and would recommend it.

Awesome resort

One of the best resort I have been in a long time. Friendly, clean, excellent food, A la carte were good and for once not difficult to booked compared to other resorts that we have been to. I'm a whimp, when dealing with pools, I like a heated pool but it wasn't the case but still ok. The only thing for us, that we did not like wasn't with the resort but with the distance from the airport and the 1.5 hrs ride after a 6.5 hour flight. I will definitely recommend this resort and we will return in  [... read more]the near future.

Mother Daughter Trip

This is my second time at this resort with my mom. We like staying at the Sian Kan side because the food is amazing and the service is great. It is a nice quiet Zen resort but you can take a trolley to the other resorts if you want more entertainment etc. The food was very delicious at the Maiko, Aluxe gourmet and the Gourmet Arlequin. I also enjoyed the seafood restaurant. The food and drinks were exceptional. It is a very large resort so expect to be walking a lot or waiting for trolleys somet [... read more]imes 15 minutes plus. There was a lot to do at the resort and we were never bored. If you needed anything the staff would help you right away. We had a fantastic time and always enjoy ourselves at the Bahia Principe resorts!

Excellent Resort!

Love this resort! Third time and it is only getting better! Food excellent top notch drinks, coffee extra touches example help yourself to champagne in lobby in the afternoon, fruit trays and luxury snacks. Buffet excellent would like to thank Eric and his team for their excellent service and attention to detail. The entertainment team Jonas, Emma and the rest all wonderful loved Zumba at the beach and the crazy games at the pool. This whole resort is definitely 5 plus stars.. The Alux and [... read more] Maiko restaurants are very good and a must would like to thank all the staff and management at those restaurants they were excellent. Thanks again for another wonderful stay!

Excellent Resort!

Love this resort! Third time and it is only getting better! Food excellent top notch drinks, coffee extra touches example help yourself to champagne in lobby in the afternoon, fruit trays and luxury snacks. Buffet excellent would like to thank Eric and his team for their excellent service and attention to detail. The entertainment team Jonas, Emma and the rest all wonderful loved Zumba at the beach and the crazy games at the pool. This whole resort is definitely 5 plus stars.. The Alux and [... read more] Maiko restaurants are very good and a must would like to thank all the staff and management at those restaurants they were excellent. Thanks again for another wonderful stay!

Six Visits Prove Sian K'an Is A Charm

This was our 6th trip to Luxury Bahia Principe Sian Ka'an. After trying numerous other resorts on the Mayan Riviera, other parts of Mexico and the Caribbean, we continue to return here. The food is excellent, the accommodation is great - particularly the two story suites with the hot tub on the roof, and the service is excellent. We prefer the fact that it is not on the beach, and are not bothered by the tram ride required to access the water. This resort is peaceful, modern and just perfect for [... read more] us.