Grand Sunset Princess: It was a good resort.

Hospitality , entertainment, cleanliness , pools , rooms were great. Beach was okay, but expected . Food was not good , disappointed with the food . Al cartes were not good at all . Stayed for 7 days.

Crown Paradise Club Cancun: Great for young children!

The resort had lots of fun things to do for young children. There is a kids club that has a pirates ship water park with lots of slides, basketball court, movie room and crafts! There are a few pools and one which is somewhat indoor which was good when the kids had enough sun. The food and staff are excellent. Very clean resort but a little old looking.

Riu Emerald Bay: Breath taking long clean beach, you notice the very faithful RIU employees hard at work early a.m. and p.m.Peaceful, serene, many diversified families, security presence

Immaculate, clean, rooms/beds get cleaned everyday, friendly/helpful staff at Riu, grounds are immaculate, surrounded by nature, overall very clean, many activities happening during the day and night, never a dull moment, buzz everywhere

Occidental at Xcaret Destination: Totally amazing resort

The hotel was very clean, We had a Junior suite, very large, We were two friends travelling together, so we had asked for two beds, but we got a king size bed, we asked to change rooms, but no rooms were available that night ,but they brought in a single bed, my friend took the single bed and found it to be very comfortable so we left it that way! The staff were very friendly in our building, in the lobby and in the restaurants nd buffets! The grounds were very lush and beautiful, well maintaine [... read more]d! The food was excellent with lots of choices, my friend needs glute n free and always managed to find selections she could eat!!

Barcelo Maya Riviera: We will be back!

This is not our first time at the Barcelo. The restaurants, buffets, gorgeous grounds, pools, rooms, and activities are all spectacular but the biggest reason we keep coming back is the staff. The Barcelo staff are top notch and, with a smile on their faces, go out of their way to ensure every guest has a fantastic vacation. With help from Maru Navarro, in the Premium Lounge, our vacation started long before we ever arrived. She was so wonderful and helpful, and went out of her way to ensure our [... read more] stay was perfect. We were hoping to see her when we arrived, but she was off for the evening. Leo her colleague took amazing care of us, so we had no worries. We also were able to stop in later to see Maru and thank her. So a big thank you to Maru and Leo! We will always come back to see you both! Other staff I'd like to highlight are Antonio from the French restaurant, he was so great, and helpful and did a birthday surprise cake for our friend. Maria Chan at the AO pool was always smiling, and happy, and had us all laughing. What a gem she is, Barcelo! We wanted to sit in her section all week. Deysi and Bredy from Rodizio were exceptional servers, and so efficient and kind. Norma and Jazmine from the AO bar were both amazing. We knew Jazmine from other years, and love to sit in her section. One night we wanted to sit out under the stars and that's when we met Norma and she took amazing care of us. Even when we weren't in Jazmine or Norma's section they still checked in with us to see if our vacation was going well and if we needed anything. Barcelo is lucky to have such caring staff. A big thank you to Sandra Villegas, Premium lounge, who took exceptional care in making us specialty coffees with latte art each morning. We loved them. Also thank you to the terrific team of, Lorenzo and Cristan in the Premium lounge, who helped us with our meals. To the staff at Barcelo, thank you again for make our stay a memorable one!

Secrets Mirabel Cancun Resort and Spa: Great Resort

This was a great spot to spend a vacation Staff were amazing, food was great. Rooms need a bit of a upgrade but really who spends time in the room when you are on vacation Absolutely no issues or complaints. Would go back in a heart beat

Catalonia Grand Costa Mujeres: Absolutely amazing

I have been to this resort last Feb 2022 and it was recovering from COVID. It was an okay experience. However I decided to go again with my family and we had a great time. Food, staff, entertainment and cleanliness of the resort was all 5/5. Will definitely go again!

Akumal Bay Beach and Spa Resort: Our favorite place

Finally able to get back to ABBWR after the covid years and AirTransit dropping the resort. Booked thru Air Canada, chose Premium Economy which was pretty good altho no extra bag allowance like AT. And they do not combine weight of luggage as AT does. For example, i am usually a kilo or so over, hubby kilo or two under. AT takes it. AC makes you open up your suitcases at the check-in and move till both at or under weight. Really? Ride to resort long. Makes way more sense to drop off the fu [... read more]rthest people first as the highway is not designed to make frequent stops. So they start down the highway from the airport and have to cross all lanes 5 times to enter all the resorts. Very time consuming but we suck it up. Check in easy and we got the room we requested; ground floor bldg 1. Forgot despite being there 5 times how badly the rooms are furnished. they are nice looking but completely not functional. you get 2 12" drawers and hangers so high up i couldn't reach them (but i'm really short). Nicely designed bedside tables and room table are lovely but useless. They are planning a reno, i sure hope someone puts thought into storage so your room doesn't look like a cyclone hit it the whole time you are there. There are 3 shelves where the safe is. And yes, add a full length mirror!!!!! ladies like to check out their outfit before dinner. Seeing the top of my head isn't enough! Food was as usual, good but not excellent. I love you don't have to reserve your specialty restaurants. If you go by 6pm, you can get it. If you wait till 8, you will probably have to wait. Snorkelling right off the beach was excellent. Saw rays, and a turtle. If you go down past the snorkel frenzy at Akumal public beach, there is a little cove which is where we saw the best underwater show. Akumal town itself is the same, a couple lovely stores and some practical ones where you can pick up stuff you forgot or souveniers. 5 minute safe walk on the beach. Nice and low key. Sargassum was bad a couple days and fine on others. Noticed that last time we were there when sargassum was really bad, ABWWR had excellent cleanup where Secrets was awful. This time, Secrets was doing a fantastic job cleaning up the seaweed where ABWWR flailed a bit. It is what it is. All in all still my favorite place for the size of the resort, the low key atmosphere and 10 second walk to the beach/ocean.

Ocean Coral and Turquesa: Nice resort. I would give it a 3* unless you pay for "privilege"

So many bugs (sand fleas, gnats, mosquitos) we came home bitten. We were put in the "Daisy Club" which is for children (I love children but was not the pool I was looking for). It was very difficult to book a la carts unless you paid extra to be "privileged", it was difficult to get a lounge chair at any of the adult pools. All in all, It was a somewhat nice resort but the beach was so flea infested and full of seaweed that we could not walk it. If you are a smoker/vaper, be advised that Mexi [... read more]co is a SMOKE FREE COUNTRY! Love the sun but will NEVER go back to Mexico....... customs is brutal! You would think that getting off of a plane in Mexico, they would possibly consider welcoming their travellers as we are a big part of their tourism economy.

TRS Yucatan: Great resort if you don't need a beach

The beach has largely washed away and the bathrooms were designed for style rather than function (shower and toilet doors leave gaps when closed, pedestal sink is ridiculously deep and does not hold water). The pools are sometimes loud with music and group exercise. That's the end of the negatives. The service is excellent everywhere. The lobby bar makes excellent drinks and coffee. The TRS pool bars are better than you'd expect. The TRS restaurants were all great. It is very easy to get a ri [... read more]de anywhere on the resort if you don't fancy walking. The non-TRS pools were not busy at all.

Barcelo Maya Riviera: The most beautiful resort

The room was super clean, very modern. The view from our balcony was spectacular, great view of the ocean. All the restaurants were good. Bars and drinks were all top end.We will definitely will be going back again!!

Secrets Huatulco: Would not recommend

Secrets Huatulco - things that were good: amazing ocean views from all areas of the resort; pools were larger than we expected and very nice; the French, Italian and Japanese restaurants had good food and service; house wine was decent; housekeeping did a great job with rooms serviced in a consistently timely manner every day; towel and toiletry supplies were generous and kept up. Now for the not so great stuff: lobby area is unimpressive; on arrival we received a cold bottle of water and hot [... read more] cloth - nice touch but where was the bubbly?; check-in seemed a bit chaotic because many people were in the lobby, and no staff member showed us to our room - they just pointed us in the direction we needed to go; check-in was for 3:00 (we got to the resort at 2:00) and we didn't get our room until around 3:30 and then still waited for our luggage for at least half an hour; had to go to the desk on our own to follow up on the when our room will be ready - no pager or call; no robes in the room; chintzy mini bar which was not replenished daily; the rooms are tired and run down - furniture is old and scuffed along with chips in mirrors, etc.; furniture in lobby is worn and dirty - even furniture in the Italian restaurant needs an update - ripped cloth and dirty; ground care is lacking; general upkeep is lacking; very poor lighting in the room at the sink area where one needs light to apply makeup; food at the buffet was ok and due to rumour floating around the guests we avoided the Oceana restaurant; none of the bars are inviting enough that you'd want to hang out and enjoy a pre-dinner drink; on the day before we left there was algae growing in one of the pools and the pool pumps were not working - nothing was being done about it and the algae just kept multiplying. Generally, our assessment would be that it seems this resort is in financial difficulty and the Hyatt needs to redo the whole place. It isn't representative of a Secrets experience as we've been to Secrets resorts in the past. We usually go to Excellence resorts who consistently win awards so that is our primary benchmark.

Secrets The Vine Cancun: Our stay

Staff from restaurants, pool, house keeping, valets extremely beautiful and hard working, spa staff , very pushy with sales for vacation, and a bit too much, food Amazing but not 1 day of lobster. Had to leave resort for lobster. Bought expensive bottle of crystal champagne, for my fiancé birthday he was celebrated with a beautiful decorated table and restaurant staff sang beautiful happy birthday. ( he was pampered) very nice. 1 big negative was the night entertainment needs a PEP. Few nights [... read more] nothing after 11pm😢 . Overall clean and beautiful resort with amazing chefs and staff.

Fiesta Americana Riviera Nayarit: Beautiful Resort!

The whole resort was just beautiful. It was low season and therefore there were many chairs available on the beach and poolside. Not much entertainment at night. Food was good at all of the restaurants (some open only on certain days). The good thing was that you didn't need reservations. Not much choices for drinks; we were looking forward to having shots, but none offered.

Platinum Yucatan Princess: Resort is beautiful

The hotel was very nice and well kept. Swim up is definitely worth getting as the main pool is always packed and very loud so when you want to get away and enjoy a pool, having a swim up is worth it. Food was good at the restaurants but if a man does not have pants and closed toes foot wear then your only food options are the buffet or sitting outside at the steak house, food at steak house is not the best. Buffet is definitely where it’s at. Front desk staff isn’t very helpful they always s [... read more]end you to the concierge for help instead of them answering questions. Gym is ok, equipment is older but did the job for the week there. Beach front has a lot of seaweed as I read in other reviews but was still nice to relax and enjoy the view. Use neighbouring beach for better access. Also, neighbouring hotel is huge and has a a sports bar where you can play pool etc. which was nice. Overall I’d give the hotel a 3.5/5 and this is more because of the lack of service and staff wanting to help. There are some great staff who will help and show they enjoy their job.

Barcelo Maya Tropical: Beautiful Stay

Great from start to finish ! Room was exactly as promised, great location on the property - we did Premium Level - highly recommend - large property but, you can either choose to walk far and venture out - or stay close to your building and will still find everything you need. Food was good, lots of variety and always available - pools - SO many pools - and great grounds. Great for families and couples alike - would bring our family here for a family vacation hands down. Woul [... read more]d highly recommend.

Sensira Resort and Spa: Good resort bad service

This was our first time in Mexico and after 5 days there I can honestly say it will be our last time. I went there with my wife and two kids (aged 2 1/2 and 4) along with a two friends and their 3 years old kid. I will try to break it down and be as objective as possible. But to summit it up, it is due to bad service from the resort and mismanagement from the travel agency (tripcentral.ca) making it an unforgettablely bad experience. Flight: going there was smooth sailing as we reserved our s [... read more]eats ahead of time so there were no surprises there. However coming back was daunting since our friend received an email after midnight on the day of the flight saying their flight got cancelled. So we literally woke up in panic mode. We checked online and it was in fact cancelled. I never received any emails but I had to assume we were in the same boat. However after trying to get hold of an agent we were told we were book onto another direct flight of the same schedule. Unfortunately our friend got booked onto an indirect flight since they couldn’t make the cut. It was totally unacceptable as we went there together but had to come back separately. There must have been mismanagement from tripcentral.ca and Air Canada as we only got to know everything through emails and there were no explanation whatsoever, we had to rely on ourselves to call to find out what was exactly going on. Transportation: this is another mismanagement from trip central.ca as we weren’t notified ahead of time where and who to look for after arriving in Mexico. I naively thought I could simply ask for Sensira Resort and would be able to easily locate the shuttle bus from there. I was shocked when I got out of the airport, there were easily 40-50 people holding up signs and holler at you. And to top it off, they were organized by the travel agency with which you booked your ticket, not the resort itself. Needless to say there was no tripcentral.ca representative. After spending 20 minutes going around asking for under which agency tripcentral.ca falls, we had to give up, as it was just not possible to check with each person with 3 toddlers following us around. So we had to pay out of pocket for a taxi to get to the hotel. If tripcentral.ca had communicated better with us ahead of time, it wouldn’t have been such a rough start of a family trip. Condition of the resort: The overall condition was decent but with a keen eye, one can find cracked sidewalks, swimming pools and walls. I am certain they are aware of it as well since there were crews everywhere trying to fix these issues for the duration of our stay and sometimes they would get in our way. It didn’t bother me much though since I understand that it is April (usually a quiet season) and they need to utilize this time to fix everything before things start to pick up. Food: selection and overall dining experience was good. For the buffet, they change the food selection every day to make it refreshing for the guests, which I really appreciate. There is a total of 3 restaurants (Italian, Steakhouse and Mexican). You need to make reservations ahead of time and dress appropriately (not beach attire). Features: Although I haven’t been to any other resorts in Mexico, it felt like this resort had enough features for kids and toddlers to occupy their day. They have a water park specifically for kids, trampoline, table tennis, giant chess set, and a movie theater that plays 3 different movies on a daily basis from 4 PM to 8 PM. However, at the adventure/kids club they check the ID (passport) of the kids, so you won’t be able to misrepresent their age. My son was 3 days shy of turning 4 and they wouldn’t accept him. They also had a baby club where he got to play for a bit, but it did not seem as fun as the adventure/kids club. Service: I would say that this is where the resort falls short when compared to other resorts. It felt like the resort was run by gangsters and that the majority of the service staff did not value us as guests. At times, I honestly felt like I didn’t want to bother them so it would be easier for both parties since they did not seem engaging. The restaurants/shops did not open on time during our stay. Whenever we went to them on time or slightly past opening time, we were always told to wait 10 more minutes as they were getting things ready. We always gave tips whenever we feel the server made us feel welcome and treat us fairly, but one time I forgot to bring cash with me, one of the server came running as we were leaving asking whether these is any tips for them, when I told him so, he gave me a dirty look. This made me think like they felt entitled regardless of the quality of the service being given, and to be honest, the service was questionable at best. It was hard to communicate at times, as the majority of them did not know how to speak English very well, and they just looked like they did not want to be there, thereby making you feel like you are not welcome. There were staff on site who would literally stand next to you just to see if you would break things and remind you to clean up if your kids had made a mess while they couldn’t hire people to get meals ready on time. When I questioned him whether he had problems with us being there, he quickly came within half a meter from me and told me that he was the boss, he could be anywhere he wanted, all with a smug and contempt look on his face. Conclusion:The resort had good food and amenities, but the service was terrible. It was an "unforgettable" family trip for all the wrong reasons. If one could look past bad service one would be fine staying at this resort as it is reasonably priced, otherwise one should look elsewhere. I know we definitely would since we only get one or two family getaways in a year. We would want to have truly an unforgettable trip but for all the right reasons.

Bahia Principe Escape Sian Ka'an: Wonderful Stay at Bahia Principe

The resort was very relaxing, everything was taken care of for us by the amazing staff. My fiancé and I had the pleasure of meeting some great staff during our stay. Constantino, who we met at the 24 hour buffet, had taken care of our drinks and even recommended some great food options that were made fresh to order. As well as Kevin who took us home from another resort and provided great conversation. My fiancé and I would definitely look forward to staying here again.

The Sens Cancun: Very nice resort

Room was fantastic, cleaned and mini fridge stocked every day many restaurants to choose from and you have à la carts and buffets. Manager at le buffet Huberto Gonzalez was friendly and keep restaurant’s running smoothly. Great spa facilities, special thanks to massage therapist Maritza very professional and helped me get rid of some my back pain and get me back on my feet. The beach was very nice sand was raked every day grounds crew did a great job Hamic set up in the water. Nice touch, gre [... read more]at place for families. The nightly shows were actually very good hotel staff was quick to solve any issues that you did have. Hotels can arrange for many excursions. And you feel very safe. I personally think this hotel is great. I apologize if I misspelled some of the staffs name.

Grand Decameron Complex Bucerias Trademark: Nice stay

We go back to this resort because we like the layout of the grounds, it's spread out nicely rather than being a massive concrete building. The grounds are nicely kept with lots of palm trees! This is our 5th time back. Although we love it, our arrival to our room was a HUGE disappointment to say the least. Upon entering the room I noticed a very large fresh blood stain on the settee cover in the room. I then started to check the room more closely and found lots of little clear elastics all over [... read more] the floor, garbage, sand , dust bunnies and a pair of earrings behind the nightstand. There were no facecloths and only 1 handtowel in the bathroom, the toilet had not been cleaned and the baseboards were filthy! We had no hangers in the closet. I'm not a person who needs a fancy room but it needs to be clean and this room was not. I didn't smell any chemicals. I went to the front desk to have someone come to fix it which they did, and this time I could smell the chemicals and it was clean. We also emailed the resort a couple of weeks before arriving asking to NOT have a room with a connecting door, well, our room had a connecting door and we were kept awake 3 nights with a family next door to us.