Iberostar Waves Paraiso del Mar: Mediocre resort, not 5 star quality

Food was the same in buffet for breakfast and lunch every day. We went to 3 of the restaurants (Mexican, Brazilian, Japanese) and they were all TERRIBLE! The Mexican was embarrassing considering we were IN MEXICO, it was like the dishes were all prepared beforehand and not fresh. The Brazilian was slow and none of the waiters talked to us/explained the process. All the meats were only offered once and VERY SALTY (and I typically like salt). The Japanese was the worst of all. We were excited to t [... read more]ake our daughter there to see all the tricks that they do at the teppanyaki table but the chef DID NOT DO ANY TRICKS!! We sat there in silence and watched him cook while the other tables around us laughed and cheered at the performances they got to watch. When I asked the waiter why our chef wasn't doing any tricks, I was told it was because he was "new and shy". We were very disappointed. The worst part of the hotel was that nothing was open to eat between 4:00pm and 6:30pm. My baby gets hungry around 5-6pm and that is when we usually give her dinner but we couldn't there. Luckily I brought a few containers so I would take food for her from the lunch buffet for dinner but we thought that was unacceptable! They should stagger the restaurant and buffet opening times. Overall the resort was quite large, we stayed mostly in the "quiet area" of the pool. I tried to go with my baby to the baby area called the Kangaroo room which has lots of great toys but it was not air conditioned so we ended up going to the room instead. I will choose a different resort for my family next time.

Ocean Coral Riviera Cancun: Very nice resort

Very large resort the food was great lots too choose from the staff was amazing from beginning to the end 5 star. Entertainment pool side and our butter to the bartenders were amazing room services incredible the staff went out of the way to help us out for anything. The beach was only thing that was not great to much sargassum but the staff worked hard to try to keep it clean

Occidental Tucancun: Beautiful

When we arrived we are amazed by the view and atmosphere of the lobby,the room is clean and comfortable. The food’s and services are very good,your staff are very friendly and helpful. The restaurant has a good selection of food and drinks and we have plenty of snacks to eat. The place is perfect for the family and the mall is just nearby and we have a wonderful staycation in your place.

Riu Palace Peninsula: Very nice Hotel

Very Nice Hotel, big rooms with big balcony area, but the air conditioning is like you are in winter inside the room,room clean is everyday, several pools for all, a lot of entertainment there, BBQ in pool areas, good food, restaurant are good, I didn't like much the Japanese Restaurant, but this is me, coffee area is excellent I enjoyed it, and the 24 hrs Sport Bar too, hamacas section is nice too. Beaches are nice and clean, they clean the zargaso every morning, some beach spots are rocky so  [... read more]pay attention to it not to get injures if you fall inside the beach, I felt and got minor injuries. Staff is good but many times service is just for tips, so be sure sure to tip to get good service, reception people do their job but many problems with magnetic cards that allow you to open your room so you go many times to reception to get another magnetic card, is anoying. Licking water inside the room often but they send technician, night shows are just music, only one day was really a good show, so a little noisy at night because of party people, I was expecting more shows, one small souvenirs store and a nice jewerly store, if you stay in this hotel you have access and eat at other Riu Hotels in Cancun and even you can ask to stay in other Riu Hotels if you want so is excellent option, you can order your breakfast to your room at no extra charges is you got the all included option, you can bring your plate with food from buffet to your room in case you want to eat in your room. All kind of beverage, so all options for drinking, this Hotel is for party people mainly, if you go Solo or you are quite person go for Villas option. Only 10 minutes by any Bus 12 Mex pesos to Shopping Mall Puerto Cancun with all brands and many boutiques from Spain, Cancun Downtown, Mercado 28 to buy artisan, La Isla, Kuiulkam Mall, Selecto supermarket very nice, other small malls and stores, and Cocobongo and others, location of the hotel is perfect if you want to walk and go shopping, only 30 minutes from Airport if no traffic. Staff speak English so no problem with this. I booked with Trip Central and everything was OK. In general good experience, I can go there again and also try other Riu Hotel, they have excelent options.

Royalton Splash Riviera Cancun: Resort was top notch

Staff were fantastic. Food was amazing. Kids had so much to do all day. Drinks were definitely not watered down!!! Our butler’s were top notch. Fridge was stocked each day. Due to sargassum the beach we didn’t use, but the pools and lazy rivers made up for it. Kids loved the water slides, bowling, trampoline. Vibe team had games going for kids and adults.

Grand Sirenis Mayan Beach: Fantastic resort

The resort was beautiful.We really enjoyed our stay.The food was fantastic .The grounds were beautiful,and the staff were very friendly.The monkeys were so fun to watch.Would definitely recommend this resort

Bahia Principe Explore Tulum: Great experience

We were returning visitors and the resort did not disappoint. People are very nice as usual. Thing to improve: the quality of the beer However food quality and choices more than compensate for the less than stellar beer. The seaweed was atrocious, I wish they had a mechanized way of cleaning the beaches rather than manual labour. Another issue I have is with how prohibitively expensive are the stores on site. No big deal, I just voted with my wallet, but if prices would be more affordabl [... read more]e I would have probably spent some money.

Paradisus Playa del Carmen: Oddly inconsistent experience. Disappointing.

We checked in on a Friday night. We were escorted to smaller unkept check-in which smelled like sewage. We were offered drinks and I requested my usual but they only had cans of pop which I'm not used to at a 5 star resort. We were given verbal instructions on how to get to our room. The hallways were very dark and an elevator was out of service so we got lost and had to come back again to the main lobby - again used to being escorted to our rooms at most five-star resorts. On the walk to our ro [... read more]om there were beer bottles scattered on the floor which was not pleasant to see. We went to the Blue agave that same night and our server was so rude. I asked for a virgin margarita and he said "so just lime juice?" He cut me off when ordering too. The service did improve throughout the rest of the days but be forewarned, if you checkin at night you will be very disappointed as a first impression which is not a great way to start off an experience. The room service food is very inconsistent, when it was fresh the ceviche and steak tacos and rigatoni were delicious. if you go with kids, half of your restaurant choices are gone as they are adult only. You only get 3-4 choices so during a week long stay, it will get very repetitive. We got food poisoning from the hibachi place. The shrimp aguachile at the Mexican restaurant was raw (grey). The buffets have no fresh food station like pasta or omelet. They have no toys or rental equipment for you to use if you have children so you will have to bring your own. All in all of you have gone to other 5 star resorts you will feel so disappointed here. We did enjoy breakfast at The Lunchbox, Victor and Carmen were amazing. Carla at the kidsdom was so sweet. Manuel at the aqua park was a machine. Such hardworking staff overall. Everything switched up on Monday when more guests started checking in and managers came on site. Our room service did a pretty great job cleaning the room, organized things in the room wrapped up chargers which was a really nice touch.

Crown Paradise Club Cancun: Okay

The rooms were beautiful, i think having an oceanview really made the package, the AC in the room was a little off though and it wasnt super cold in the room all the time which is usually what you want. the buffet food was okay for breakfast and lunch, having all the little extra snackbars around the resort is really nice and we absolutely loved the french restaurant that was on the resort and the waiter Erik. He had us for 3 days straight. We also had the power go out for 5 hours there and they [... read more] had no idea when we’d get it back. Id say its very kid oriented which wasnt the worst at all.

Grand Sirenis Riviera Maya: Didn't disappoint!!

This was our first trip to Mexico and we were very impressed with the resort. Although it's big and there is a lot of walking we didn't mind because there was always wild life to see. The staff was friendly and helpful. Warren ended up having a medical problem and the security staff stayed with us until the medic had transported us to the clinic on the resort. Unfortunately Warren had to go the hospital for over night. When I was leaving the next morning to pick him up the security guard ha [... read more]d come to check on my husband to see how he was doing. We didn't use the beach because of the seaweed/smell was strong. The choice of pools were great. The food was awesome, buffet had lots of choices. we were allowed 4 A la Carte's, Steak House, Italian, Brazilian and Japanese. They were all delicious. My only complaint was the Spa. The service we had was awesome but the price we had agreed upon changed 3 times. ended up being $50 more then the agreed upon price. It is definitely a resort we will visit again.

Grand Sirenis Riviera Maya: Grand Sirenis

Hotel and grounds were excellent. Employees always greeting you. Food was always good both buffet and a al carte. The spa was overpriced as well the prices differed between the spa and the front desk. Would go there again but not use the spa.

Bahia Principe Escape Sian Ka'an: We keep going back as this is an amazing resort for the price!

Everything was perfect. The room, the services, the staff with a very special "thank you" to Sebastian and Antonio at the Los Corales Steakhouse. We've travel quite frequently and these 2 servers were absolutely amazing. We have already booked for November and can't wait!

Bahia Principe Explore Tulum: Beautiful Resort

The Grand Tulum was a beautiful resort. You are limited on where you can eat. You get 3 a la carte meals per week at one of 8-10 restaurants. But all of your other meals are eaten at the beach Truck (tacos, quesadillas, burgers, fries, etc) or the buffet. Gets a little repetitive over the course of a week. The best part about eating at the buffet was one of the servers, EDWIN! He was the funnest, warmest, most loveable humans. By far the highlight of our stay there! THANK YOU EDWIN!!!!

Krystal Grand Nuevo Vallarta: Very impressed!

I give a 5 star rating because even when there was a problem, it was fixed within 10 min if you call the quality control rep number they give at checkin. Room: They are eager to please. Had issues with our rm at first, called the rep she haf 6 different staff in fixing it and finished within 30 minutes of our arrival. They upgraded our rm prior to arrival without us asking. Beautiful ocean view and kitchenette. Food: The buffet was the best ive ever had at a resort. So much to choose [... read more] from. An entire section for kids (adults too if preferred) thst had food like hot dogs. So much food everywhere all the time. Snack bars were delicious with nachose, hot dogs, and really really goof fish tacos. My favorite was the coffee shop. Just like starbucks but you dont pay. And the best baking! The steak restsurant... all the other food for the 3 course meal was good but didnt like the meat. We preferredthe buffet. We felt very safe eating there. No sickness for either of us st any point. Pools: we loved the adult pool with the swim up bar that looked over the ocean. Other pools filled with families, tons of seats everwhere. Difficulty is finding shade, not seats. We cant wait until we go back! No covid rules in place. Staff: Amazing!

Riu Palace Costa Mujeres: Such a great place to go

The hotel was AWESOME. Great staff such nice people. Food was so good with a good verity. Beach had its time when the seaweed was bad you can’t help that great beach otherwise. Soooo many places to take great pictures also. Our room was nice also , this resort is very clean they are always cleaning. The gym was the worst part but not everyone like the gym. Neon night was so much fun. Great place I would recommend this place for sure.

El Dorado Seaside Suites: Beautiful Resort

Very clean and well maintained. Beautiful resort. We were not informed about the personal concierge, when we did find out the one assigned to us wasn’t there so we never met her, ended up learning and finding everything on our own with some difficulties in some areas of the resort. The upsell of packages (food, spa etc) was a bit much. Shuttle to airport over 2 hrs due to going off route to pick up people, making that resort location not favourable to travel too and from with that type of tra [... read more]vel/shuttle itinerary (understand that is more of the airline Sunwing issue).

Grand Decameron Complex Bucerias Trademark: Spring vacation

I was pleasantly surprised choosing this resort. The grounds are spacious with 5 pools plus plenty of room at the beach. You could easily get a lounge chair. The surface around the pools were pressure washed nightly and the washrooms were very clean. The food was good at the buffet and the restaurants were very good. We dined at 3 restaurants and ate most meals at the buffet. I liked having the option to get a drink in the evenings overlooking the ocean at 3 different bars. They had live bands [... read more] playing quite a few evenings near the lobby. The staff were always cheerful and very respectful. We stayed for 2 weeks. It was nice to walk into Bucerias market. We walked 3 times and rode the bikes once. The Royal Decameron is very well organized and clean. I look forward to returning again!

Iberostar Waves Paraiso del Mar: Wonderful stay at Del Mar!

We loved our stay at this resort. It was our first time to Mexico and it did not disappoint. Staff were outstanding, food was delicious, rooms clean, lots of games and fun at the pool. Great excursion with Cancun Adventures to Tulum ruins & Cenote caves. Only complaint would be the beach. Water was rough and there was a ton of seaweed. They worked to clear it but it was everywhere on the beach and in the water. If you love the beach would not suggest Mayan Riviera during Jan-June (as per locals) [... read more]. Otherwise, overall it was a fantastic resort with lots to do, eat, drink & play!

Occidental Tucancun: Budget Resort

The resort is very clean and most of the staff were very helpful specially Eric from the Mexico Lindo restaurant. We didn’t swim in the beach as it was full of seaweeds and the waves are big. The food in the buffet were always the same almost everyday. The seafood restaurant was good. The entertainment was good as well. The lobby were always packed and busy. Need to add bar tender. The hotel has a good location very close to the mall and bus stop.

Riu Santa Fe: Haven’t been since 2016 and it’s even better now

Amazing resort for the value, this is my 4th time going and to a nice surprise my room was fully renovated, there are more restaurants to choose from, the resort is still so clean, staff still friendly as ever, absolutely no complaints, if you are an ocean swimmer the waves are a little intense but a walk down the beach and there are calm spots. And the new riu party pool/club is amazing