Iberostar Selection Ensenachos: Good for Cuba

This a very beaytiful hotel located in a wonderful place. This said, it need some maintenance to be back to what a call a 5 stars. Service is great. My older daughter is peanuts allergic and servers take it very seriously.

Iberostar Origin Playa Alameda: Limited service without notification. Under reno!

Pros: Very nice staff and lovely beach. Cons: With lots of renovations underway, did not have access to buffet restaurant. This was relocated to a very small area near the beach. Really not ideal! They also only had one restaurant for evening dinner. Always the same menus. We got tired quickly of the food. The rooms lacked a lot as these were very dated and smelled badly.

Hotel Mojito: Amazing vacation

My husband and I just returned from the Mojito and had an amazing time. This was our second time at this resort and I can't wait to go back. The staff are awesome and go out of their way to make your vacation great. I could not believe how many people remembered us from our trip in April. The food was great although not as many choices as there was in April but the resort was much quieter in November. The entertainment team did a great job during the day getting people involved in activities and [... read more] put on great shows in the evening. The rooms are dated but they keep them spotless. No issues with water pressure or air conditioning. Overall we had a great time and met a lot of amazing people. The beach and ocean are BEAUTIFUL you can walk for ages. And the resort is only 10 minutes from the airport. We were in the pool within an hour of landing. It doesn't get any better than that.

JOIA Rose Hall by Iberostar: Great Resort

This is one of the best resorts we have visited. The layout of the hotel is excellent as are the rooms, but what made the difference for us was the service and the food in most of the restaurants. The only somewhat disappointing food was at the Japanese and Jamaican restaurants. The staff has obviously been hand picked, they were attentive, knowledgeable, and had a sense of humour. The maître d', Nicholas, was particularly good. I am not sure what purpose the Butlers served as I could get what  [... read more]I wanted through Housekeeping and the butlers kept changing every day, and worse, twice a day.

Iberostar Origin Daiquiri: Lovely Vacation

If you're looking for a beautiful Cuban beach to spend the days on, this resort is NOT for you. The beach was tiny, and dirty. Did not enjoy the snorkelling there but pilar beach is not far. The staff was amazing, and they made my trip amazing. Night entertainment was awesome! So much dancing and we even got a majic show one night. The hotel is what it is. By no means is it luxury but it's somewhere to sleep. I really enjoyed the food too, though I'm not a picky eater. My sister is and she lived [... read more] off fries and doughnuts for the week.

Iberostar Origin Laguna Azul: A Hotel with a good potential BUT .....

This is actually a Hotel with a good potential BUT poor service & management !!! You will get a mixed feelings about this hotel ! The building and facility is definitely built for a 5 star hotel, specially SPA area which is really unique but poor service and lack of management pushes down this resort dramatically !! Starting with positive points : - Beach and pool areas are great, specially beach. Is typically white sand Cuban beach. Also there are enough sun beds and umbrellas all around the b [... read more]each and pools, so no struggling. - Entertainment team is doing a good job, no complain in this regards. They even had a foam party which was fun. - Japanese a la cart. - Nice people as they are “Cuban” ! Depending on personalities and expectations, the negative points are vary but I think the below deficiencies are very common and visible : - There is a “Towel Tragedy” going on in this resort ! No fresh towel is available during the housekeeping time, so you have to ask for it later but no guarantee to receive any ! Even the ones you receive are not in a good condition and can’t be used ! There are collections of wholes and stains and extremely small for body use ! I am glad we took our own towels, otherwise didn’t know what to do when coming back from beach and really need to take a shower, specially with a little kid !!! Having said that, the fresh beach towels have been always available during our stay … - The washrooms in all over the resort are either broken or out of soap & paper ! Please don’t blame Cuba for all these deficiencies !! Fixing or replacing toilet seats has nothing to do with common deficiencies in Cuba, It is just LACK OF MANAGEMENT !!! - “Maintenance” is another huge issue in this resort ! I am not sure if they have any regular maintenance checks, specially for the rooms but the drawers and closet doors are falling apart, as well as too many other things in the rooms ! The bulbs in the hallways are mostly burnt out and elevators really need some repairs … Beside these major problems, there are some general comments too which may be vary from case to case. For example the food was some days really acceptable with a good variety but some days were really hard to find something to eat, specially in the Grill restaurant by the beach ! Service was generally poor. For example if you wanted fresh towels, you had to call at least 3 times and not even any guarantee to receive one ! When we arrived, there was no welcoming procedure like the other resorts ! We have been waiting in a slow going line up for almost an hour, no one even came to serve a drink ! I asked the front desk to bring people some water at least before passing out !!! I won’t recommend this resort considering its higher price with lower quality ! If you pay less than 1000 $ it “may” worth but definitely not for the price we paid for !!!

Iberostar Selection Ensenachos: Great time!

Went for a beach wedding. The beaches were beautiful. Service was great, and the people always seemed to be in great spirits. Our room was fine and we had an amazing maid take care of us. The food was okay, but nothing to brag about. Got to see a lot iguanas which was cool. All in all, it was a pretty awesome time with great people.

Iberostar Selection Ensenachos: Excellent time once again

overall... a good value for the dollar, the staff was excellent from Roberto meeting you to the check in staff and the maids. And not to mention the General Manager was always engaging. The hotel is getting tired, but still ok for the value. If not sooner than later, this hotel might get to a point where it may be too late to fix up, so please keep up. The beaches are fantastic and beautiful. My wife and I will be back to this hotel soon.

JOIA Rose Hall by Iberostar: Wonderful trip - BEST staff!

We enjoyed the facility...our room was wonderful!! The meals were good. The staff were EXCELLENT...everyone seemed to enjoy their work and made us feel special! We definitely could do without the " butler " progamme. We had many different butlers during the week - most of whom were unable to help. Overall a wonderful experience!

Iberostar Selection Ensenachos: Great resort great time!

We had our wedding here and it went very well. Only thing I would say to make it better is if the ceremony was further down the beach away from the bar so its a little more private but all in all great place. Food was good the resort and pools were awesome and the people were very nice and fun. They came out and danced at our reception and made the night even better.

Iberostar Origin Laguna Azul: Great Resort!!!

The resort itself was beautiful. The food was decent for Cuba. The staff were amazing! Entertainment staff were fun, bartenders were amazing, especially Ernesto at the swim up bar. Close to the gorgeous beach. Disco was fair size. Snack bar was good, always had food late at night.

Hotel Mojito: Comfortable Family Resort

This was my 4th time returning to the Iberostar Mojito....and the reason I continue to return is the amazing staff. Going back to this resort is like returning home - you are greeted as an old friend - often by name - and made to feel welcome. The actual facility could use some upgrades and sprucing up, however I have no need to be 'in the lap of luxury'. Rooms are clean, comfortable and spacious. Food is consistently tasty, well prepared and a good variety is available - however, if you are a g [... read more]ourmand, you may find the food a little plain. Mojito is a good family resort with staff who cannot do enough for you - lots of activities for adults and kids - beautiful beachfront and multiple pools.

JOIA Paraiso by Iberostar: Amazing resort and service!

Beautiful, clean, well maintained grounds and facilities. Our room was large and lovely, we upgraded to the ocean view room and it was fabulous. Food was good with lots of variety (even for myself with food allergies - they made sure I was taken care of!), and the a la carte restaurants were fabulous. Staff were friendly and responsive. We will definitely be returning!

Iberostar Origin Laguna Azul: Highly recommend!

Can't think of anything negative to say about my stay. The staff were friendly and helpful, the hotel was really clean, and everything was super accessible. The grounds were beautiful and the gorgeous beach was a super short walk away from our room. There was plenty to do on the resort, including great nightly entertainment and the energetic discoteca. The buffet had its highs and lows but the a la carte options were delicious.

Iberostar Selection Ensenachos: Good.

The resort itself was very nice... long walks but very beautiful... food was an issue... no flavour, at the buffet and resturants. Beach was amazing!! Definite ups and downs to resorts. One thing we struggled with was being locked out of the room for 36 hours... yes we had to stay with our friends for a night wearing dress clothes finally we climbed rhe balcony to get in. Front desk wasnt understanding the issue kept bringing us keys instead of fixing the lock itself... wasnt great wasnt bad. Av [... read more]erage.

Iberostar Origin Tainos: Fabulous!!!

It was our first time in Cuba and it couldn't have been better. The hotel and staff were both outstanding. We were treated royally. The beach was beatiful and we took advantage of both the ocean and the resort's beatiful pool to sun, swim and relax. We had been told not to expect too much on the food front but we found that meals were also good. Had breakfast, lunch and supper at the hotel each day and the waitresses were extremely accommodating and unbelievably friendly. Also enjoyed the poolsi [... read more]de food which included hamburgers and hot dogs for those who preferred more familiar food. I would definitely recommend a trip to Cuba and a stay at the Iberostar Tainos to any one of my friends. We're hoping to get back again next year.

Iberostar Origin Daiquiri: Great deal, relaxing stay.

First of all, let's be honest, this isn't a North American 5 star hotel, so please don't go if that is what you are looking for. The cost is cheap, so basically you get what you pay for. Our hotel room (we upgraded to a superior double room), wasn't the most modern; however the room was clean and always kept clean by the housekeeping staff. Both my daughter and I had aching backs each morning from the hard bed, and poor pillow...but some people prefer hard beds...I just don't. The doors in the r [... read more]oom and in the hallway were in good need of painting or replacing (probably the latter). This was my third time in Cuba, and I certainly can't say I go for the food; however I thought the food was good for Cuba. I was able to have a salad with my lunch and dinner (never was able to before in Cuba) and there was enough options to choose from. The beach sand was the texture of cornstarch so quite nice. There is a bit of seaweed in the water and on the shore, but the workers cleaned up the beach every morning. Lots of chairs to choose from, although that could be because we went off season. The only thing I was disappointed about was the customer service wasn't always great. The wait staff certainly had some serious shining stars who really went above and beyond, but the rest, well...not so attentive. All in all, for the price I will not complain. I got plenty of sun, lots to eat and drink and had an extremely relaxing vacation.

Iberostar Selection Varadero: Love Cuba!

The Iberostar Varadero is an amazing resort. We would stay there again, hopefully sooner than later. The beach was amazing! The room was nice, but I don't think I would pay the extra for the Junior Suite upgrade again as we were really only in the room to sleep. We found the buffet was better than the restaurants, which was a little disappointing. The staff was very friendly and helpful.

Iberostar Origin Daiquiri: Very pleasant resort

The rooms were very clean and the staff very helpful and friendly. Nice small resort with pool and beach close to all rooms. Our room was in the Varedaro and the view from our balcony was great! The only complaint was no 24 hour bar or snack bar available. No place to get coffee before 8 o'clock and no coffee makers in rooms. Food choice was not exciting. Lobster hut on the beach was excellent.

Iberostar Selection Varadero: Certainly a deserved 5-star rating!

Everything about our holiday exceeded expectations....the friendly and eager to please staff,the amazing facilities and beach,the wonderful food and drinks!Strongly recommend an excursion to Havana to get a taste of Cuban life away from the resort,a guide helps with a wealth of facts and personal experiences!