Riu Negril: Great trip- planning to return!

My wife and I just got back from our Jamaica vacation at the Rui Negril. Booked the trip through our Super agent Lisa Akenhead @ TripCentral in Ottawa. Everything was as expected. No surprises. Flight on Sunwing , transfers and check-in all went very well. The newly renovated rooms were spotless and kept very well during our stay. The hotel staff were amazingly friendly and accommodating. The food at the a la carte restaurants were very good. The Steakhouse was my favorite! Would not hesitate to [... read more] plan another trip there through Trip Central. 4.5/5 Stars for our rating.

Grand Memories Varadero: Nice week

This is an average hotel, not run down, but not glamorous either...we had a great week, with absolutely no problems. Being the beginning of the off season we had no problems finding chairs on the beach and pool...all was good. Best thing is when we arrived at 10 am our room was ready :)

Grand Memories Varadero: Soso resort

The staff was nice, the rooms need renovations! Lots of family. The resort was calm early in the evening. Did not like the food, always cold, nothing hot. Nobody came to offer us coffee in the morning at the buffet.

Riu Vallarta: Wonderful Place

Considering that the resort had not been upgraded for over 10 years, it is a very nice and clean place to go. Staff is wonderful, food is great and hotel overall is very clean and well kept. Big resort but it doesn't feel big. Not so good for single people. Very family oriented. The negative is that there are not enough chairs by the pool side or beach to accommodate all of the guests. Even thought there was a kid's pools, children did come into the other pool which was a bit bothersome sometime [... read more]s.

Grand Memories Varadero: Needs Updating!!!!!

This could be an amazing resort, it is in bad need of repairs our room's (had to change rooms) walls were all marked up, mold behind mirror, mold in shower, handle grip in shower falling off the wall, patio door had a big hole in screen, first room had sewage smell when you flushed the toilet, second room had musty smell when air conditioning was running. Public toilets were disgusting, mold covering lounge chairs at the pool, Lobby chairs were worn and filth, Buffett dishes were dirty, Main Buf [... read more]fett room needs a major update. Buffett at beach was much better and snack bar at pool was much better. This was our first visit to Cuba, my husband and I loved that we could do lot's of walking at the resort (got our 10'000) steps daily, but were disappointed with the general cleanliness of this resort, could be amazing' great location !!!!!!!

Senator Puerto Plata Hotel: Wonderful resort

Place was just lovely! The grounds were lush and tropical and the rooms were very nice. The beach is not overly long, but still makes for a nice walk. It was quite windy, but apparently that is normal. I liked the winds, otherwise it might have been a little too hot. Shouldn't complain though......was happy to leave Canadian temperature's behind. The food in the buffet was delicious. Lots of variety and very attentive staff. I would definitely return, as it was a perfect vacation.

Riu Santa Fe: Fantastic resort

We enjoyed staying at the Riu Santa Fe. Everyone was very friendly. The room was always clean. I wouldn't recommend going during spring break. The kids were very loud. The food was very good. We especially liked the Mexican restaurant.

Riu Emerald Bay: Great Spring Break Vacation

Just had a wonderful spring break vacation with my whole family at RIU and we absolutely love it! The hotel is a solid 4.5 star! Great food, clean rooms, beautiful ocean view(in every room) and excellent beach! The service of the hotel was very good and all of the staffs were kind and helpful. The drinks at the bars taste amazing. The temperature in Mazatlan was always nice in spring(about 26 degree all the daytime). We all love our stay and had a really unforgettable time there!

Riu Playa Blanca: Great quality resort!

This is a wonderful resort. The food is delicious, fresh, and lots of variety. The rooms are clean, comfortable, and beautiful. Loved the liquor dispenser in our room! The pool areas are awesome with lots of shady seats. Beach not so great but the pools more than make up for it! Staff are friendly and speedy. We had a great time!!

Riu Guanacaste: Best vacation yet!!

My family have done a lot of travelling and this was the best vacation yet. This hotel is magnificent. The food was delicious and plentiful everyday...i've never seen so much variety. The rooms were clean and modern, the grounds were beautifully kept and the beach was clean with chairs for everyone. The pool area offered lots of shade and lots of sun and no matter what time of day there were always pool loungers available. No getting up at 6:00am required just to save a seat. The staff were all  [... read more]fantastic and so focused on making their guests happy. I could say so much more but when it comes down to it this was just a perfect vacation.

Grand Memories Varadero: Nice resort!! Had a great time.

The tesort was very clean and groynds are beautiful! The food could have veen better but didnt starve thats for sure. Gained 3 lbs there! The entertainment was good and the staff are friendly.The beach is beautiful. The best stretch of beach on the strip i think. With 2 very large pools (one quiet and one with activities) there were plenty of chairs.Unfortunately, like all resorts, you need to reserve seats early to get shade. Many ppl do this and dont come back until the afternoon. grrrrr. Anyw [... read more]ay, we had a great time there with our kids at a decent price.

Grand Memories Varadero: Beautiful beach and great resort staff!

We had a wonderful week enjoying the paddle boats, Hobie cats, snorkeling and sunbathing on the beach. Staff at the resort were excellent. A la carte and buffet meals very good. Clean rooms, clean warm pools & live bands almost every night. The entertainment was the best!

Sol Turquesa Beach: Good resort.

A lot of the older people in our group where not happy because of the size of the resort. I was fine with it, but be prepared for ALOT of walking. Would prefer less children or none at all. Children where being served at the bars before adults were?? Very clean and friendly resort.

Riu Palace Antillas: Needs to improvement to be five star

Very short drive from the airport which was great. Check in was fast. They upgraded our room because it was our wedding anniversary, very happy about that. Our floor was renovated but the room still needef much more work. Bathroom needs complete makeover. Water pressure so low you could barely shower, bathtub needs to be replaced, more comfortable chairs on the balcony. The bed was too hard. Room was cleaned every day, lots of towels, bar stocked every day. Wish they had brand name beer. Food wa [... read more]s excellent, better than any other place in caribian we went to. Had a chance to eat only in one of the restaurants. You had to be in the lobby at seven in the morning to join a huge line up to make a reservation. Unbelievable! Two bars outside close to each other with music so it was hard to hear either one. No bar on the beach or any kind of service. We felt neglected. Entertainment needs some improvement. We went for a walk to the closeby streep mall, got some souvenirs. Always windy. Not so great on the beach if you don't like sand in your hair, ears.....Check out was fast. WiFi great

Senator Puerto Plata Hotel: Fantastic staff!

The grounds were beautiful and very well looked after, food got boring after the 4th day, was windy all week so we didn't spend a lot of time on the beach. The a la carte process was ridiculous. Stood in line for 40 minutes to be told that the Steakhouse had been booked but the staff member didn't bother announcing that so we only by chance over heard somebody say it as they walked by. Our room didn't have water a couple times but they quickly made the repairs so it wasn't off for very long. Th [... read more]e air conditioning wasn't quite up to par - we were okay sleeping but if it had been much warmer we wouldn't have been comfortable. Staff were fantastic - always saying 'hola' and smiling - absolutely no complaints for them - except . . . . . a pair of brand new shorts disappeared out of my luggage . . .

Riu Palace Antillas: Amazing Vacation

My first impression was that the rooms were dated but the resort is being updated from the former Westin to the RIU standards. The staff all through the hotel delivered the best customer service I have ever seen, everyone went out of their way to make you feel at home. The dining and choice of meals was superb. Management was very hands on to make sure everyone was enjoying their stay, thanks Justin and Allison and all the other Management staff. Special mention to Nelson the bartender and Tamik [... read more]a from the animation staff, both were always smiling and chirpy everyday. Great pool and beach with service wherever you were, drinks always came to you. It's a few minutes walk down to the main strip with lots of restaurants, bars and discos. Stayed from March 26th to April 2nd 2016, looking forward to going back soon.

Riu Santa Fe: Beautiful and clean just a couple things need work

It was a beautiful resort a bit busy for this season. The staff were very kind except for a few that wouldn't even say hello when my fiance and I sat down at their bar. These woman were too busy chatting to come over and ask us if we wanted a drink and we were the only ones there. Sort of rude I would say. pools were beautiful, a bit chilly but the sun heated us up when we got out Our room was always clean and the maid was a sweetheart. We had room 6102 and it was very quiet. The food was good i [... read more]n the morning for the buffet but the asian bar was HORRIBLE.... Italian was amazing!!!!!! and the liquor in our room was completely empty for 2 days and it took breaking some arms at the front desk for them to get someone in to replace it... also the vodka isnt vodka its low grade tequila and the rum isnt rum it's low grade tequila. ANd oh my god dooooo not drink the low grade Tequila in your room. I was getting so sick everytime I took a sip.... Do go to the Sports bar (open 24hrs) and order a espresson martini YUUUUUUMMMMM and they are so nice We did have an excellent time although there were a few issue we could survived it happily

Riu Vallarta: Amazing resort!

Great resort, good food, good drinks! Awesome beach! Only suggestion is that the hotel entertainment could use some improvement. Too repetitive. However, I must say that the local bands were really good. They had everyone on the dance floor! Tours were good also. Puerto Vallarta tour was fun and educational. Great way to sample tequila! And, on a final note, I would highly recommend Rhythm of the Night! Amazing show and dinner, as well as the entertainment on the boat. All in all, great trip!

Senator Puerto Plata Hotel: Stunning beaches

My 8 year-old granddaughter and I spent a sun and fun-filled week at Riu Bachata. when it came to swimming with the ocean and numerous pools we were spoiled for choice. The room was clean and comfortable. Entertainment first rate and staff friendly and helpful. Food and drink plentiful. All in all, great value

Riu Palace Paradise Island: Good

Food, especially steakhouse and Krystal's restaurant are great to din at. People are super amazing. Beach is fantastic minus the people who hold breach chairs for hours and thinks its their property. When it clearly belongs to the resort and everyone else borrows for sitting or resting. Not for your towels and sunscreen!