Melia Cayo Coco: Our first visit, definitely not our last

Melia Cayo Coco is absolute paradise!! It is a very short distance from the airport, however during our stay we didn't see or hear a plane! The hotel isn't new however, the excellent staff, service, cleanliness and ambiance is incomparable to any newer resorts we have been to. The grounds, pool and beach are very clean and well manicured. Our room was bright and cheerful. Our day house keeper kept our room spotless with fresh towels every day. The night house keeper always welcomed us back [... read more] to our room with beautifully arranged turn down service accompanied by fresh flowers and elegant and delightful creations with our towels. The beach and inviting waters of the ocean are amazing! The food was an endless collection of fresh fruits, cheeses, fish, breads, meats...the list goes on and on. One could always find something new to try every meal. By far the staff was superior!! They go above and beyond. Everyone is so kind and friendly. By the middle of our weeks stay they all knew us and took time to visit with us. The service was exemplary!! My husband and I have decided that there really is no need to try other resorts in that area as the Melia has everything you could possibly want! As all good things must come to an end, as did our stay at the Melia we have decided to adopt the saying of our Cuban friends..." we are not saying goodbye, we are saying see you later!" We will definitely be going back for another vacation at the Melia Cayo Coco and highly recommend it to anyone.

Memories Flamenco Beach Resort: Average

Grounds.. Good Public Area.... Good Rooms... Could be better. No coffee maker. Had to phone for one. Dining... Could do better Features.. Good beach....Not enough shade to sit. Waiters/Waitress.... Good

Hotel Playa Coco: Nice Beach

The Hotel rooms are fine but there is one extra small bed that is old and broken. The Staff are not so welcoming and my package is all inclusive but i got one Ala carte which is the Japanese buffet with no air condition that time and it is so hot inside.The buffet does not provide a lot of choices.

Memories Flamenco Beach Resort: Not as advertised

My family and I visited this resort from July 7-14 this year, my kids are 2 yrs and 4 yrs. This was not my first trip to Cuba but first time to Cayo Coco. Check in was smooth, we requested a balcony suite, with an extra bed and a room close to my parents who also attended this trip. They were very accomadating with these requests. We also pointed out it was my parents anniversary and my wife's birthday that week, and nothing special was done. The rooms are outdated but seemed very cozy. There  [... read more]were tones of cockroaches and many other creepy crawly friends all week long. They seemed to have stationed a Maintenace worker whom I cannot account for all day but making various trips back and forth from the room his task seemed to be to catch softball size tarantulas. The pools had lots of missing tiles, cracked tiles, and trip hazards.The food was with few exceptions from time to time the same throughout the entire week. I actually got a laugh from going to the 24hr snack bar, and asking for calamari everyday only to be told maybe tomorrow. This was something I didn't see all week. The food is really horrible at this snack bar but given this is suppose to be family resort it is the only option after breakfast buffet is closed and reopens for lunch at 1pm. Anybody with young kids would have to agree this is not favourable. The first day we arrived I had an uncooked burger served to me. For the buffet, there were long 10-15 minute lines for the short order cooks, who work extremely hard but can't fulfill the demand. Most of the workers work very hard here but they definitely work off tips, to the point where they are looking at the denomination right in front of you. The theatre, buffet sometimes and the cereole restaurant we're uncomfortably hot, to point people were walking out. They need to invest in ceiling fans at the very least. We didn't partake in the nightly entertainment but did the kids shows that were on before it. The biggest joke was the Toopy & Binoo they advertise because it was a 2 minute on stage act followed by a quick photo op. I don't blame them we were uncomfortable so I could imagine it being extremely hot for them. Activities throughout the day were not geared toward kids, although they had a great time at the beach foam party. The only thing going for this resort is the beach is truly breathtaking. After the 3rd day we had enough of this resort. I've never come home from a trip and had to not bring in all my luggage because I was worried about bugs. I gave this resort a 2 star rating but really it's a 1 star resort with a 5 star beach. They kept playing this themed "Memories" song but the only thing that came to my mind was memories I want to forget. Luckily my kids are still young and probably won't remember this awful resort. I just don't want someone looking for a family resort vacation and to make the same mistake we did. I'll never visit a memories resort or go to Cuba again.

Hotel Playa Coco: Horrible

1. Flight WG602 was delayed for approximately 3.5 hours. We were to arrive to our destination at 7.:15 pm but did not arrive until approx. 10:30 pm. · We only brought cash with us and therefore, could not purchase any dinner on the plane and were left hungry (we thought we would arrive at the resort to have a late dinner) 2. Checked into our hotel (Playa Coco) at 11:45pm. Finally got into a room way after midnight. We were tired, hungry, sweaty and needed to take a show [... read more]er. 3. The first room that we were given was not very nice on the main floor. It had 2 very small double beds and separate single bed (my husband and I would have to sleep in separate beds as we have slept in a double before but these beds were just slightly bigger than a single). We requested to be moved. The receptionist moved us to a new room on the 3rd floor. 4. The second room: · Only had 2 very thin pillows (we are a family of 3) · The air conditioning did not work and could not be fixed (we sweated just by breathing) · The water did not work in the shower. · The sink had lots of water but the plumbing leaked. · The fridge was not stocked and was empty (not even water available to drink). · We made numerous requests to have the air conditioning and water fixed which resulted in the hotel letting us know that these issues could not be fixed and assigned us with another room on the second floor. I had already unpacked our suitcases and toiletries so therefore, I had to repack again and move to a new room . 5. The third room: · The safe did not work. Had to get a technician to come in a fix the safe. (had to wait yet again in our new room so that we could lock up our passports and valuables). · The water pressure was still not the best but at least we had some water to finally wash our hair (by day 3). 6. The hotel dining: · The selection of food was very small · Food was held back from Canadian guests and preference was given to Cuban local guests or Spanish speaking guests · There was a choice of chicken or beef. When my husband approached the cook at the grill he asked if there was any more beef as there was only chicken on the plate. He was told no, and there was no more beef. My husband accepted this without complaint and had the cook grill some chicken for him. As he was eating his chicken he happened to look over at the grill and saw a Cuban local request for beef and the cook reached down and pulled out a entire plate of beef. My husband was furious and asked to speak to the person in charge. They said that they would then cook him some beef. My husband responded that he did not want the beef now as that was not the point. All paying customers regardless if you’re Canadian, German, Cuban local or Spanish speaking should be treated equally with respect and should have the same privileges. · In many cases they ran out or did not have simple things like bread and butter. Everything was on a first come first serve basis. Is that what we paid for? Our first morning breakfast we were told there was no more bread (9am) There was only some buns and without exaggeration it was so hard it could not be even broken when banged hard on the table. (we asked for bread and butter and were told there was no more but magically a Cuban woman walked up to the toaster who miraculously somehow had some sliced bread)!!. When they did have bread, the butter was always frozen. 7. Drinks: · Fridge in hotel room was never stocked with pop or beer. Only received a bottle upon late evening on second day. · The quality of drinks were terrible. The frozen drinks were not frozen. They were liquid with ice. · I was at the swim up bar and was watching the bartender as she filed up a bucket with water from the tap and poured it into the drink machines. They were not even using bottled water to make our drinks. I was lucky, but my husband and daughter ended up with diarrhea. 8. The resort: · On Friday July 14th a few buses filled with Cuban families were brought in for the day to eat drink and play (approximately 200 people).. The pool was overrun and overcrowded. There was only one bartender who could barely keep up. It was difficult to get served. · There were lineups to get food only to find out that there was nothing left because people were ordering mass quantities of food that was not eaten and was strewn all over the ground around the pool. This resulted in the birds overeating and I even saw one throw up a ton of black stuff directly into the pool. The parents from this bus would allow their children to pee in the pool (My daughter witnessed a mother who watched as her kids stand up and pee directly into the pool. The pool was littered by tons of empty drink cups and uneaten food, bird puke, pee and God knows what else. This was our fourth trip to Cuba and always booked with Sunwing. We have also travelled to numerous other destinations. This hotel is rated as a 4 *+. This resort should only be rated way below a 3*. We realize that the food is not going to be the same as a 4* resort in the Bahamas, but we do expect that when it is rated at a 4* we should be able to book with confidence that we would get the same quality that we had at other 4 * resorts in Cuba that we previously stayed at. We have never made a complaint, we always recommended Sunwing and their associated hotels, but we are definitely not satisfied with our flight nor the services offered at your associated hotel. I would expect that the Cuban local or Spanish speaking guests get the same services as us since we are all paying customers. So shouldn’t we not expect the same for us? We are deeply disappointed with our trip. It was not enjoyable. I have never been anywhere that I have wanted to go home early until this time. My husband and myself are now covered in some type of red itchy bumps that are still spontaneously appearing all over our bodies.. We am going to have to go to the doctors tonight hoping that we haven’t picked up something from that filthy pool!!!!

Memories Flamenco Beach Resort: Not what was expected

I will say the grounds are well kept. Advertised as a kids resort, however, it is far from it.The restaurants need A/C and fans in the lounge and entertainment areas.These were infested with mosquitos. It was very uncomfortable to dine while sweating like you were working out. We are very fair at giving tips. From the time we were picked up upon arrival, we were asked to tip generously to the bus driver. Tips should at the discretion of the customers, not by asking. They should devote this time  [... read more]to the orientation, instead of asking people to go to one the next day. This resort has a huge issue with Tarantulas and other bugs. The room we had is in need of big repairs but, it was well cleaned. I have dealt with Cathy Milner twice and have no issues with her. But, I do think in all fairness to customers, there should be a referral, if the rep has not personally been to a resort. Meals are repetitive. Please don't tell me that "Well this is Cuba," it is a families vacation that is paid for by working hard for the money to go somewhere. The beach is a five star but, this is only 2.5 in my opinion and I have been to Cuba six times and enjoyed it until now. The Sunwing rep was not a nice person to deal with at all. However, I have no issues with Sunwing itself, as this was our first time flying with this company. We liked their service. I'm not writing this to win anything or try to get anything. My all inclusive days are likely over.

Memories Flamenco Beach Resort: We love it!

Visited in July 2017 - we love this resort! This was the second time we've stayed here. Great pools, great staff, great drinks, great times! The snack bar is an amazing alternate to the buffet, gotta switch it up a bit while you're there. Asain night at the buffet was delicious! The rooms are clean, and perfect for relaxing at night.

Melia Cayo Coco: melia cayo coco

the room was nice, the beach was great , more variety on the food.we would go back again for sure and even drive down to Pilar beach again! We didn't get bitten and the pool was clean. We do think people should clean the beaches more they are so beautiful

Memories Caribe Beach Resort: Gorgeous beach, resort is ok

The hotel & grounds were really pretty. The pool was large & clean.The room was clean & the bed very comfortable. I barely had any hot water during my stay but my cousins did have hot water in their room. The food was ok. I really enjoyed the Asian restaurant. The only negative was lack of entertainment. After the show there was really nothing to do other then the piano bar. Even at that, there was no music unless you paid the performers. There should be some music/entertainment throughout the [... read more] resort. To go to a club u would have to leave the resort. Other then this minor detail fantastic vacation

Memories Caribe Beach Resort: nice resort

Quiet. Food ok, lots to choose from. Nice beach. Water was warm and clean. Location was good, 10min from airport. Look of chair at beach and pool. Staff was very friendly. Lots of activities. Would go back again.

Hotel Playa Coco: Amazing resort

It's an amazing resort. The most beautiful beach I have ever been to. The water is so clean and shallow. The people are so nice. The food is really good. I would totally recommend it. I love it so much

Hotel Playa Coco: A True getaway."spoiling me"

With a sudden urge to just "sit on a beach,but a special Beach -Cayo coco,I booked my very brief visit. The Hotel Playa Coco was my gift to me.Although not long enough,I was content with EVERYTHING. From the arrival of Suwing at the Cayo Coco airport to the Hotel to the whole "Check in",I was very,very welcomed.Leaving was the sad part.

Memories Caribe Beach Resort: Great resort!

We visited the Memories Caribe resort in Cayo Coco Cuba the last week of June. We really loved this resort. The beach is amazing! We had a renovated room which was fresh, clean and had a comfortable bed. The service was great and staff were very friendly. Food was average but always enough to eat - mini pizzas on the beach were very tasty. We will definitely be back!

Hotel Playa Coco: Hôtel Play Coco

bonne hôtel, restaurant à la carte bon mais buffet manque de variété, difficulté à avoir des bouteille d'eau.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx [... read more]xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Hotel Playa Paraiso: Great!

The resort is small and clean. Very nice staff, clean rooms and great service. The pool area is not very big so make sure that you wake up early and book a seat around the pool for yourself. Good restaurant and clean beach.

Starfish Cayo Guillermo: Amazing resort

Staff and service is very good ,Awesome kitesurf spot, Shallow and flat water perfect for kids The location is quite nice. The staff on the main lobby helpful. Night show is very nice. Food in buffet restaurant is clean and fresh and multi choice.

Iberostar Origin Daiquiri: Excellent resort

Nous avons beaucoup apprécié cet hotel. La nourriture était bonne et varié au buffet...porc, poulet, boeuf, poisson, pâte à tous les jours. C'est un petit resort donc tout est à la portée. 2-3 minutes de marche soit pour aller à la plage, à la piscine, au loby, buffet, etc. Une petite recommandation serait d'améliorer la propreté. Des déchets trainaient encore près des chaises à la piscine le matin. Les chambres sont propres, mais pas les corridors.

Hotel Playa Coco: Wonderful resort

In hotel Playa Coco works amazing team! Service is very good! Food is very nice. I like a beautiful beach, two swimming pools. There is a Lobby bar 24 h and Beer Garden with a 24 h food available for every client. Next time I will go there again.

Hotel Playa Coco: Great Experience

Travelled June 16 2017, No issues all week, everything was without any problems. Grounds and Beach very clean, pool warm and clean, food average for Cuba, lots of places on site to get food or drink 24 hours a day. Staff friendly and helpful. Beach is beautiful, water is crystal clear, and calm for swimming. Will return for sure.

Memories Caribe Beach Resort: beautiful beach but that's it!

The beach was amazing. The resort rooms are in desperate need of renovations. the grounds are well kept. MOSQUITOES were out of control, they did not spray until it was too late at night. The service was mediocre, they gave more attention to their colleagues/phones then to guests. The beach chairs were broken and the papas did not protect from sun, they need to put palm tree leaves to create shade.