Sensira Resort and Spa: Good resort bad service

This was our first time in Mexico and after 5 days there I can honestly say it will be our last time. I went there with my wife and two kids (aged 2 1/2 and 4) along with a two friends and their 3 years old kid. I will try to break it down and be as objective as possible. But to summit it up, it is due to bad service from the resort and mismanagement from the travel agency (tripcentral.ca) making it an unforgettablely bad experience. Flight: going there was smooth sailing as we reserved our s [... read more]eats ahead of time so there were no surprises there. However coming back was daunting since our friend received an email after midnight on the day of the flight saying their flight got cancelled. So we literally woke up in panic mode. We checked online and it was in fact cancelled. I never received any emails but I had to assume we were in the same boat. However after trying to get hold of an agent we were told we were book onto another direct flight of the same schedule. Unfortunately our friend got booked onto an indirect flight since they couldn’t make the cut. It was totally unacceptable as we went there together but had to come back separately. There must have been mismanagement from tripcentral.ca and Air Canada as we only got to know everything through emails and there were no explanation whatsoever, we had to rely on ourselves to call to find out what was exactly going on. Transportation: this is another mismanagement from trip central.ca as we weren’t notified ahead of time where and who to look for after arriving in Mexico. I naively thought I could simply ask for Sensira Resort and would be able to easily locate the shuttle bus from there. I was shocked when I got out of the airport, there were easily 40-50 people holding up signs and holler at you. And to top it off, they were organized by the travel agency with which you booked your ticket, not the resort itself. Needless to say there was no tripcentral.ca representative. After spending 20 minutes going around asking for under which agency tripcentral.ca falls, we had to give up, as it was just not possible to check with each person with 3 toddlers following us around. So we had to pay out of pocket for a taxi to get to the hotel. If tripcentral.ca had communicated better with us ahead of time, it wouldn’t have been such a rough start of a family trip. Condition of the resort: The overall condition was decent but with a keen eye, one can find cracked sidewalks, swimming pools and walls. I am certain they are aware of it as well since there were crews everywhere trying to fix these issues for the duration of our stay and sometimes they would get in our way. It didn’t bother me much though since I understand that it is April (usually a quiet season) and they need to utilize this time to fix everything before things start to pick up. Food: selection and overall dining experience was good. For the buffet, they change the food selection every day to make it refreshing for the guests, which I really appreciate. There is a total of 3 restaurants (Italian, Steakhouse and Mexican). You need to make reservations ahead of time and dress appropriately (not beach attire). Features: Although I haven’t been to any other resorts in Mexico, it felt like this resort had enough features for kids and toddlers to occupy their day. They have a water park specifically for kids, trampoline, table tennis, giant chess set, and a movie theater that plays 3 different movies on a daily basis from 4 PM to 8 PM. However, at the adventure/kids club they check the ID (passport) of the kids, so you won’t be able to misrepresent their age. My son was 3 days shy of turning 4 and they wouldn’t accept him. They also had a baby club where he got to play for a bit, but it did not seem as fun as the adventure/kids club. Service: I would say that this is where the resort falls short when compared to other resorts. It felt like the resort was run by gangsters and that the majority of the service staff did not value us as guests. At times, I honestly felt like I didn’t want to bother them so it would be easier for both parties since they did not seem engaging. The restaurants/shops did not open on time during our stay. Whenever we went to them on time or slightly past opening time, we were always told to wait 10 more minutes as they were getting things ready. We always gave tips whenever we feel the server made us feel welcome and treat us fairly, but one time I forgot to bring cash with me, one of the server came running as we were leaving asking whether these is any tips for them, when I told him so, he gave me a dirty look. This made me think like they felt entitled regardless of the quality of the service being given, and to be honest, the service was questionable at best. It was hard to communicate at times, as the majority of them did not know how to speak English very well, and they just looked like they did not want to be there, thereby making you feel like you are not welcome. There were staff on site who would literally stand next to you just to see if you would break things and remind you to clean up if your kids had made a mess while they couldn’t hire people to get meals ready on time. When I questioned him whether he had problems with us being there, he quickly came within half a meter from me and told me that he was the boss, he could be anywhere he wanted, all with a smug and contempt look on his face. Conclusion:The resort had good food and amenities, but the service was terrible. It was an "unforgettable" family trip for all the wrong reasons. If one could look past bad service one would be fine staying at this resort as it is reasonably priced, otherwise one should look elsewhere. I know we definitely would since we only get one or two family getaways in a year. We would want to have truly an unforgettable trip but for all the right reasons.

Bahia Principe Escape Sian Ka'an: Wonderful Stay at Bahia Principe

The resort was very relaxing, everything was taken care of for us by the amazing staff. My fiancé and I had the pleasure of meeting some great staff during our stay. Constantino, who we met at the 24 hour buffet, had taken care of our drinks and even recommended some great food options that were made fresh to order. As well as Kevin who took us home from another resort and provided great conversation. My fiancé and I would definitely look forward to staying here again.

The Sens Cancun: Very nice resort

Room was fantastic, cleaned and mini fridge stocked every day many restaurants to choose from and you have à la carts and buffets. Manager at le buffet Huberto Gonzalez was friendly and keep restaurant’s running smoothly. Great spa facilities, special thanks to massage therapist Maritza very professional and helped me get rid of some my back pain and get me back on my feet. The beach was very nice sand was raked every day grounds crew did a great job Hamic set up in the water. Nice touch, gre [... read more]at place for families. The nightly shows were actually very good hotel staff was quick to solve any issues that you did have. Hotels can arrange for many excursions. And you feel very safe. I personally think this hotel is great. I apologize if I misspelled some of the staffs name.

Grand Decameron Complex Bucerias Trademark: Nice stay

We go back to this resort because we like the layout of the grounds, it's spread out nicely rather than being a massive concrete building. The grounds are nicely kept with lots of palm trees! This is our 5th time back. Although we love it, our arrival to our room was a HUGE disappointment to say the least. Upon entering the room I noticed a very large fresh blood stain on the settee cover in the room. I then started to check the room more closely and found lots of little clear elastics all over [... read more] the floor, garbage, sand , dust bunnies and a pair of earrings behind the nightstand. There were no facecloths and only 1 handtowel in the bathroom, the toilet had not been cleaned and the baseboards were filthy! We had no hangers in the closet. I'm not a person who needs a fancy room but it needs to be clean and this room was not. I didn't smell any chemicals. I went to the front desk to have someone come to fix it which they did, and this time I could smell the chemicals and it was clean. We also emailed the resort a couple of weeks before arriving asking to NOT have a room with a connecting door, well, our room had a connecting door and we were kept awake 3 nights with a family next door to us.

Buenaventura Grand Hotel and Great Moments: Nice Resort

The Bonaventura Grand itself is a lovely, clean hotel. However we booked a deluxe king room, we did not know that it did not have a balcony, and faced the busy street. We requested a change and would have paid for upgrade, but they could not do it. This hotel was overcrowded for its’ size. Food choice was mostly mexican based…however there was a grill restaurant where we could go. There was always a good choice of fresh fruit, breakfast was very good. The staff is friendly and helpful, [... read more] but many do not speak English. The beach is not really walkable, full of stones and pebbles.

Allegro Cozumel: great resort

Hotel is awesome. Beautiful grounds, pools and beach outstanding, excellent food, great staff, lovely accommodations. Got premium room. Access to Santa Rosa Bar fabulous. Excellent service all around. 4th visit to Allegro Cozumel. Never disappoints

Iberostar Selection Paraiso Maya Suites: Iberostar Paraiso Maya

We have now been there 53 times. Need I say more? And, on this trip, they added a weekly dinner buffet on the beach. It was great! Try this place just to debate whether the Golden Margarita or the Mango Margarita is better!

Occidental Cozumel: Pictures can be deceiving!

We vacationed here as a party of 6 end of April 2023. This hotel is located and surrounded by serene, stunning gardens and forests. Ground keepers do amazing work here. Food in buffet is for the most part well done but at times hard to figure out if it's a theme or not. our group of 6 ate at 3 a la carte. Italian, Seafood, and Mexican. We thoroughly enjoyed all three but requested to re visit the Mexican as it was the best in ambiance, great staff and great food. ( Thanks goes out to Danny and t [... read more]eam.). All a la carte venues were beautifully decorated. House wines are Spanish and are fairly good. Housekeeping was outstanding both in rooms and public areas. Biggest downside is the beach or lack thereof. Most was washed away during last few Hurricanes. So seating can be crowded at times. Pools are nice but as we are beach people we found ocean to be murky and continually stirred up by the multitude of boats speeding to pick up divers at the pro dive shop adjacent to the hotel. Perfect local for vacationing divers. Other that this issue at the beach this hotel checks almost all boxes. We made best of it and had a great stay here, this our 2nd time.

Sandos Caracol Nature Resort and Water Park: Poor/Unfriendly Service

We unfortunately did not have the greatest time at this resort. Many people shared the same experiences. Dirty room, poor service from staff. Food was decent but not great. Buffet meat was consistently way overcooked. The waterpark needs some repairs. My son bumped his head and back due to uneven slides. He was also attacked by one of the wild life and scratched on his hand by the pool. The animal jumped onto our chair and grabbed food from him. The staff called my wife a drunk when she a [... read more]sked for her first drink from the bar. Most of the bar staff seem unpleasant and the same goes for wait staff. They seem to want to stand around and chat amongst each other rather than help the guests. Bars rarely opened on time and we're not staffed properly by the pools. So much went wrong at the beginning of our trip that 4 of the 9 days felt like a write off. The managers did end of upgrading our room for our troubles and provided excellent service. I would recommend speaking to managers if you have issues not the front staff. Was never able to get in touch with reception or anyone by phone including room service. No one ever picked up the phone. I had to go to the front desk each time I needed something or had a question. This resulted in wasted time. However they were able to call us to try and book us for a time share presentation. Overall trip ended up being not what we had hoped for even with our expectations set lower than normal.

Ocean Maya Royale: Amazing stay

We are a group of 5 who went for a one week all inclusive vacation to this amazing resort/hotel. Had a fantastic time starting with the friendly staff to the succulent food to the luxury rooms, two large swimming pools, eco friendly grounds and the ocean frontage. There was plenty to do daily in the resort that our time literally run out before we could fully immerse in the whole experience all which it had to offer. We left with ideas of returning back in the near future.

Melia Puerto Vallarta: AVERAGE RESORT - PRETTY MUCH RUN DOWN ROOMS

Nice location the resort is located, however the rooms are very much of a run down overall. The bars are absolutely a mess Entertainment was good, the lobby normally is always a vibrant place, this was dead.

Catalonia Grand Costa Mujeres: Loved it

We completely loved our stay at Catalonia. Everything was great. A few of our requests for bed linens and a new iron were not responded to on time but I would say that was minor when considering the whole resort, the service and the quality we received. Beach was clean and grounds were immaculate and the staff were always friendly and helpful. Highly recommend this resort.

Secrets Huatulco: Not Impressed

Features of the Hotel are Tired and run down. Food is average and need a Dinner buffet. Beach has rough course sand. Evening entertainment sub par. Very noisy resort in the evenings from the music.Staff friendly but You can tell the Management does not have high expectations with the quality of the buildings and care of facility. Too much time wasted waiting for elevator going to eat or go to the pool. Definitely not a 4 1/2 star.

Grand Park Royal Cozumel: Excellent Resort!

We both enjoyed our stay very much! The rooms, public areas were spotless. The staff were amazing, friendly and attentive. A few wore masks and there were sanitizing machines scattered throughout the property. Food in the restaurants were nicely served and tasty. The buffet breakfasts were awesome, dinners were adequate but became a bit boring by week’s end. A few more loungers could be used as some guests were without. Afternoon snacks were excellent! We’d definitely return again!

Blue Bay Grand Esmeralda: A few drawbacks that can be worked around!

We’ve been to Blue Bay twice. There are 2 drawbacks: if you can deal with- 1. no beach for swimming BUT pools are great. 2. Food~ great breakfast and lunch. Dinner buffet poor BUT a la cartes are delicious. So book your dinners each night. Staff is fabulous 🎀

Bahia Principe Escape Sian Ka'an: Sian Ka’an

Abraham was THE BEST!!!! He went above and beyond Room smelled musty 10 min trolly ride from hotel to beach If you’re looking for long beautiful beaches this is not a place for you Several small rocky beaches Pools were good, loved the serenity pool Rooms are in the jungle, with mosquitos

Bahia Principe Escape Sian Ka'an: Extremely good resort

Hotel is very good and area is huge, never been to such big complex, in fact there are 4 large hotels within it. There is a convenient shuttle service between them. Beach is not very good but that is nothing can be done about it.

Blue Bay Grand Esmeralda: Needs some TLC .

Grounds not as manicured. Bathroom in pool area 2 out of three bathroom stalls not working . Lids left of septic system smell very unpleasant . Room not kept bed lacked spread left on chair in room. Staff sitting near entrance blocking hall with cleaning cart, animals from resort grounds in cleaning room as food tray left on floor and door opean.

Paradisus Playa del Carmen: Incredible Resort

Our family extremely enjoyed our stay at this resort. There was plenty of options to eat, rooms were spacious and kept clean, lots of great pools. But the best part was the service was top notch from the staff. Very accommodating and polite. We will be back again.

Barcelo Maya Colonial: Great vacation. Huge resort.

The grounds at this property are very well cared for. The property spans 6 hotels with many large pools and lots of restaurants. The a la cartes are very good with interesting food at each one. The room we had was musty and our clothes always felt wet. I guess that’s to be expected in a hot humid area.