JOIA Paraiso by Iberostar: Fantastic resort!

Stunning resort with exceptional service. Great food, great entertainment and a wide variety of activities. All the restaurants we tried were terrific and offered great choices. The rooms are spotless and the beds are comfortable. The staff are kind and accommodating.

Bahia Principe Explore Coba: Relaxing holiday

I travelled with my adult daughter and we had a great holiday. The resort is beautiful and well maintained. The employees were very friendly and helpful. My daughter found the bed too hard and they immediately brought us a pillowtop for the mattress which helped a lot. Food and drinks were great. We found a quiet area at the beach where we spent most of our time. The resort is very big so you have to allow yourself extra time to get to any of the scheduled activities. We had a great holiday and [... read more] I would love to return to this resort with the rest of my family.

Iberostar Waves Paraiso Beach: Absolutely Amazing Place!

Staff were so friendly and hospitable, answered any questions or concerns we had. All the restaurants had amazing food and the staff were there for your every need. The grounds were immaculate and clean everywhere we went. The activity team at the pools and the Theater employees were so entertaining and made the pool time so much fun. The pools were so clean and had fantastic bartenders, the cart drivers were fantastic as well! Can't say enough about this place, it was an absolutely fantast [... read more]ic trip!!

The Sens Riviera: New Resort - still needs to do some work

This resort is under new management and it's obvious. Service was slow, the resort was under-staffed, and a number of things that would be relatively minor on their own added up to make for a less than perfect stay. I will say that the beach is lovely and the pools are amazing. Those get 5 stars. Most of the staff were excellent: a shout out to Fabian, Mario, Paola and Dulce in the front desk, as well as Cesar at the pool bar and the guys from the lobby bar and the sun club lounge (sorry I fo [... read more]rgot your names but you were always smiling and friendly). We were one of the suckers who paid extra for an ocean front room that had no balcony or window that opened. The view was gorgeous but otherwise it was like staying in a regular hotel with no fresh air, no sound of the ocean,no balcony, etc. That was disappointing but i understand they've clearly identified that on the website now so others will know what they are booking. I'd recommend booking an ocean view room instead - nicer, larger, better location and outdoor loungers and hot tub on your private balcony. The view of the ocean is slightly obstructed but still a better option overall. The issues: extremely slow service in restaurants, extremely slow housekeeping, in-room safe didn't work, no drink service on the beach, mini bar wasn't always re-stocked, but the tip money was always gone. One day they took the tip but didn't clean our room! A friend twisted her ankle while we were there and we asked to borrow a wheelchair. We were told by the front desk (after they spoke with the chief concierge, Luis) that we would have to pay for one and have it shipped from Playa del Carmen. After reminding them that she was injured on their property, they magically (and instantly) found one that she was able to use at no charge. I think it's been a rough opening for Sunscape Akumal and the team is overwhelmed, and therefore the resort is lacking the usual amazing service that you get from a resort in the Mayan Riviera. We expected that things would not be perfect - it's a newly refurbished resort under new management and just opened last month - but the place itself was disappointing. I heard a lot of people complaining so I don't think we were alone in our experience. Also, there are very limited options for vegetarians and items marked vegetarian on the menu (lime soup at tikki taco) came with chicken!!! Sunscape has some work to do to get this resort where it needs to be. Right now we wouldn't recommend this resort, but if they can get their act together i think in 6 months to a year it will be a fine vacation destination.

Paradisus La Perla Adults Only Riviera Maya: Great resort

We recently visited Paradisus with another couple for 8 days and stayed in Royal Service. We had a great trip and lots of fun, food and drinks were awesome. Loved Royal Service, the room was great and so was La Palapa and special beach and pool area. Ate breakfast and lunch most days at La Palapa, the team there made it so special...Evetio, Danura, Joan, Carlos, Roman, Gabriela, Renau and lovely Elizabeth who greeted us each time! Also have to mention the great service from Mario at Mole and Mar [... read more]io at the Italian restaurant. We understood the beach situation with seaweed so were prepared for the ocean to not be swimable.  I did yoga a couple of times and that was great. I give it a 4 star due to the absence of night life. I wasn't looking for a club or anything too exciting but something other than a DJ playing loud noise would be better. Walked to the "show" on the family side one night and it was such a joke. We travel a lot and all adult only 5 star resort and some can be quiet but this was way too quiet.  Overall I would definitely recommend this resort (and have recommended because one of my friends has booked to stay in December) but you need to be ok with no night life or entertainment. 

Barcelo Maya Colonial: Awesome week!!!

This is a great place to get away and re-calibrate, which is what my wife and I really needed. Very professional, well maintained and the theme restaurants provide a great end to each spectacular day!

Catalonia Royal Tulum: Lovely Resort

Resort was lovely. Very clean, good food and friendly staff. We highly recommend this resort and would return. The a la cart restaurants were very good and appreciated not having to make reservations ahead of time at them.

Secrets Maroma Beach Riviera Cancun: Fantastic Holiday

Food was superior, beach amazingly calm with powder sand, service excellent with concierge available for each building. Highlight of this hotel was the entertainment and things on site to do during the day and superior nighttime shows.

Paradisus Playa del Carmen: Great Resort!

The resort was great! Food, especially the a la cartes, was really good. The buffet selection is small, however this ensure fresh food is always being brought out and it’s not sitting for extended periods of time. The overall feel is relaxing and there was always lounge chairs and couches to sit on in the evenings. One part the group of us enjoyed was the adult side (la perla) is not restricted to only those who booked for that section. We were not travelling with children but stayed at la esm [... read more]eralda. We were able to eat at the buffet for breakfast and book a la cartes on this side or even go get a drink at one of the bars. We thoroughly enjoyed this option. As two of us were celebrating birthdays, the resort staff surprised us by putting balloons in our room which was a nice touch. In the mornings when heading out to breakfast or the pool, we would place the door hanger out indicating you are “out enjoying paradise” and our room was cleaned most days upon return to change into our swimsuits which again is much better than most resorts where they are cleaning it late afternoon when you are wishing to get out of the sun. Overall this resort was one of the best we’ve all stayed at and are looking at returning in the new year! I would recommend this resort to anyone who is looking for good food, relaxing time and excellent service, especially Grisey and Marcos, two of the pool side servers who were quick to take our orders, both food and drink and would even bring the drinks to us while we were in the pool trying to stay cool. They were as amazing as the resort was!

Occidental at Xcaret Destination: Amazing experience

This resort is a great experience for anyone that loves nature and wildlife! The staff was super friendly, Valentina at building 21 and our waiter’s Carlos at the Italian a la Cart and Carlos at the beach buffet where such wonderful people. I don’t know their names but all the staff from building 18 (where my friends stayed) were truly wonderful as well. The front desk however should take note from the rest of the staff on how to treat their guests, we had multiple complaints from our group  [... read more]as well as others. The beignets were fantastic and so much better than the al a cart restaurants! We didn’t watch any of the entertainment while there, wasn’t for us. But the grounds and the scenery beat anywhere else I have ever stayed.

El Dorado Maroma: Great Resort! Great service!

We spent the last week of October at the El Dorado Maroma. It was great! The resort is on the smaller side, which we prefer, with everything close by. The food was very good - buffet for breakfast and lunch and several a la carte restaurants for dinner. The beach was pristine clean with lots of beach beds and chairs available. Our room was very nice with a huge balcony where there was a beach bed which would have come in handy if you wanted to get out of the sun or if it had been rainy (which t [... read more]hankfully it wasn’t). Lastly, the service was excellent! All of the staff was extremely friendly - no matter who you met they said hello - and very helpful! The only thing I would point out is that it’s very quiet and out if the way - we really liked that but not everyone would. Overall, I would definitely recommend this resort to anyone!

Akumal Bay Beach and Spa Resort: Gets better each time.

We just returned from our 4th visit to this resort and it gets better each time. In fact we have already booked for next year. It is a small, quiet and relaxing resort which is right on the ocean. All restaurants, bars and rooms are seaside. You will not find a better location . The staff make this place extra special. They always go out of their way to make sure you are having a great time. It is definitely not a loud party resort. If you are looking for a relaxing vacation on a great beach wit [... read more]h great food and drinks this is the place for you.

Akumal Bay Beach and Spa Resort: Gets better each time.

We just returned from our 4th visit to this resort and it gets better each time. In fact we have already booked for next year. It is a small, quiet and relaxing resort which is right on the ocean. All restaurants, bars and rooms are seaside. You will not find a better location . The staff make this place extra special. They always go out of their way to make sure you are having a great time. It is definitely not a loud party resort. If you are looking for a relaxing vacation on a great beach wit [... read more]h great food and drinks this is the place for you.

Dreams Jade Resort and Spa: Great experience

The rooms are super nice and clean. the staff were always very friendly and helpful. The food was very good even if the portion sizes were on the small size. The bartenders could make anything we asked for. The grounds were under renovation but that was not really any problem.

Blue Bay Grand Esmeralda: Good hotel

The public areas is good, restaurants good, the rooms need renovation, The beach is terrible. In conclusion is a good hotel with a good service persons, and a terrible beach. Oh I forget, really love the care of the hotel have wit the nature.

Barcelo Maya Grand Resort: Barcelo Maya Grand

Sunwing flight is absolutely terrible, DO NOT waste your money on their Elite Plus Package you get nothing of value for your money. Just pay for advance seating as that is virtually all that you get. We were in row 1, same skinny uncomfortable seats as the other rows except you have to put every small item purses etc., in the overhead bins but the first avaialable bin for use was in Row 6. The front ones were used by the flight staff. You end up getting off the plane last as you cannot get ba [... read more]ck to your overhead bin due to passengers in the aisles until the plane empties. Resort was clean but rooms are very run down once each of us (3 rooms) managed to get the AC fixed, plumbing working we had a nice stay. They put us up in the Barcelo Beach complex not the "Grand" we were expecting as the Grand turns out to be a catch all term for fhe entire Barcelo Resorts at this site. It is a huge complex of different resorts each of a different level of quality you won't know which resort your getting when you rent under the "Barcelo Maya Grand" title, very misleading. You can guess which price range the Beach Resort falls in. I am not sure if this was Trip Central's misleading advertising or Barcelo Resorts. This was very frustrating as we have been to the same Barcelo Maya resorts numerous times but always knew which resort you were getting. Never again.....

Dreams Jade Resort and Spa: Would never go back!

Our family vacation and we have no support from air vacations or trip Central to change hotel for the same value. We have several pictures of what we have being through. They want us to pay full penalty to leave Now Jade. We have travelled the world and never had such a poor service. We will advise trip advisor and sent a dispute to our credit card for non informative of what was going on at the hotel. The construction is very loud and we can’t have access to the whole resort.  [... read more] Two restaurants are closed. We are at the beach and we still ear the construction. This was an unique family vacation. My mom is 85 yrs old and we are so disappointed . The family counted on us since we have travelled many times to Riviera Maya in 5 stars. We have being to Valentin, Hard rock, Secret, Paradisius etc.. We wanted a compensation or a transfer.

Royalton Hideaway Riviera Cancun: Amazing stay!

We had a great time, pretty much every aspect was great, food was fantastic and so plenty, maybe to plenty according to my clothes! Room was well appointed, beds quite comfy, we had a rooftop jacuzzi with a nice ocean view! Lots of fun at the disco most nights!

Platinum Yucatan Princess: Amazing Resort

It is 5 stars in all its features From the marble floor room to clean satin sheets to white bath robe with white slippers.the pool is crystal clean ,you can see a needle at the bottom.The bar has all imported scotch and vodka.The staff are very friendly they speak English better than I do;very eager to accommodate the guests

Iberostar Waves Paraiso Beach: Awesome vacation

It is a fantastic resort, the room was very clean and nice , the grounds were very beautiful, the pools were awesome-big and clean , the beach was very nice as well- even though the hotel was 93 % full they were plenty of empty chairs . The restaurants were also very nice - we when to 6 of them- Italian, Brazilian (very good) , Japanese ... !!!! The entertainment team was fantastic! It was Super vacation!