Great people, extremely hot weather. Lack of washrooms around the resort. Knives are not sharp enough !! the food was great at all restaurants. Very clean on the resort. Not enough places to shop for souvenirs. Vendors on the beach are great to deal with. Not enough shade, with the palm trees being so young. Not enough umbrellas. Great drinks thru out.(alcohol mixed). Very safe. Airport is 5 minutes from new airport. Pools get very warm very quickly. Pacific ocean was warm too !!
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JACKIE1717 -
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Riu Palace Costa Rica: AWESOME RESORT!
EVERYTHING WAS FABULOUS AT THIS RESORT! ROOMS, SERVICE, WEATHER WAS EXCELLENT. TRAVEL A LOT AND THE RIU IS ONE OF THE NICEST PLACES WE HAVE STAYED...NOT TO MENTION THE AMAZING FOOD! WOULD RETURN TO THIS RESORT AGAIN.
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Sylvie V -
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Senator Puerto Plata Hotel: Had a great time!
This RIU is a bit dated but boy was it clean! Not only the rooms but the premises and the landscaping were immaculate. We enjoyed the food and they had a bbq on the beach on our second day. Having one swim up bar which is actually really large, helped everyone to get together each day and meet new people.
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Pjmac98 -
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Riu Santa Fe: Great resort and city!
My girlfriend and I had a great time at the Riu Santa Fe. The weather was perfect, food was sufficiently varied, and the staff were always happy and helpful. Beach was a little rough but it was worth it!
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Kevy24 -
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Sol Turquesa Beach: good spot too go i think
it was good little smelly in spots out walking but could,ve been the overcast weather,pools were good,beach was good and the buffet was good,over all it was nice but weather but thats not the resorts fault
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Frances 44 -
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Riu Palace Antillas: pretty good organization
check in/out was well organized but special restaurants required lining up every two
days to book, a bit much for the money. very warm which was nice but there weren't enough umbrellas for shade around pools
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PhotobombDave -
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Riu Playa Blanca: Great resort
Beautiful resort kept very clean by friendly staff. Food was excellent. Room was nice and spacious with clear view of grounds and beach. Couldn't have ordered better weather with not a drop of rain. Hot, hot, hot!
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Double Dee -
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Grand Memories Varadero: Great Resort
Grand Memories is a nice resort but the rooms are a little tired. We liked the variety of a la carte restaurants, the entertainment and staff were all very good. You have to remember it is Cuba and standards are not the same as Canada but we enjoyed the food and services, paying for the Diamond Club upgrade was worthwhile. The beach is lovely.
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Sweet123 -
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Sol Turquesa Beach: Fun times at Memories
Well after reading the reviews I was worried about going to this resort. Turns out alot of the reviews are greatly exagerrated! We had a great expierence!
We travelled March 2-9 family of 4. kids 14 and 9
Its about a 1 hour drive from the airport you get a real reality check of how they live.
Check in:
Was a breeze both our rooms were ready when we arrived!
Diamond Club
Did not offer the same as Memories Flamenco which was a bit disapointing I would suggest not doing it at this resort
Althou[... read more]gh the diamond club had a great dinner and the entertainment was good great singers!
Rooms
Ours was very clean. We were in the 500's close to everything. Hot water everyday and the maid was amazing they work very hard and make little money so please appreciate what they do for you!! We tipped her and gave her little things which she appreciated very much. Our fridge was stocked full daily!! Towels are in the room if your diamond club if your not you get a ticket. So not lose your towels you will have to pay!
Buffet
ITS CUBA!! We didnt mind the food yes they could have kept some things warmer but they was a variety of eveything when we were there. Fresh pasta bar which in a previous review stated there was no pasta bar so maybe they just didnt have that week. Lots of salads to choose from etc. Service was great they were always asking us what we needed etc. There is ketchup,mustard salt and pepper so no need to bring it. The Cuban restaurant does breakfast as well which is good they dont say they do not sure why.
Beach
Beach is good yes there is seaweed but not bad when we were there. Snorkling is not great which we really missed. Took hobbie cat out really nice. There are no sand fleas!
Pools
Gorgeous very clean and well taken care of. Good entertainment daily Aqua bar is great bartenders were superb.
Alacart's were good Italian was our fav.
Stairs
Yes there are stairs you are on the side of a mountain. Your travel agent should tell you this. If you have mobility issues there are Golf carts that are available at all times. We didnt mind them at all.
Nightly Shows
Not bad
Lobby Bar
Really nice we went every night had a drink and relaxed.
Bugs
There are no seeums that bite. We only got two bites some were bitten bad I have to admit.
Grounds
Beautiful and the gardeners work very hard to keep it that way
Check out
Smooth golf cart picked us up with our luggage on time. Call 10 mins prior
All the people that work there are very kind and very respectful. They always helped us when we asked all with a smile on their face!
I would probably not go back to Holguin again only because we like to try different places.
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Rosevh -
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Senator Puerto Plata Hotel: great time!
The hotel itself is a little outdated, but other than that the Riu Bachata had great entertainment every night, the staff are very friendly and helpful.The food was good! We would recommend this hotel to others.
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Nancy e -
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Sol Turquesa Beach: Nice resort.
Gorgeous beach & pools,at this resort.
Older resort which could use some updates for sure.
Very friendly staff,food was okay.
Good value for the price we paid,but not a 4.5 star rating as advertised..
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Star26 -
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Grand Memories Varadero: Grand memories varadero
Short of staff, not enough towels, same food everyday no room service internet connection suck got the diamond club but no diamond club treatment had to carry my own baggage no welcome one got there no hot water this is not a 4 1/2 star hotel
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Ashley87 -
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Riu Guanacaste: Set your expectations before booking
The resort: The resort looks beautiful and the grounds are well kept. However there are bad smells coming from the pool bar area and in some of the restaurants. I think it's a fertilizer they use on the plants but it smells like sewage at some points in the day, it's unbearable to even sit there. The beach area is a bit rocky but you can walk 5 minutes down the beach and have softer sand. There's also a place called the monkey bar 10 minutes down the beach and early morning between 7-8am you can[... read more] feed the monkeys, they are all over the place. They like watermelon and mango is their favorite. Don't bring bananas it makes the pregnant monkeys abort their babies.
Entertainment: The evening shows are fantastic, you can tell the entertainers love what they do. There is usually some form of activity you can take part in from pool/beach volleyball, dance lessons, beer pong (if you are into that) etc. Overall they have a lot of activities for people to take part in.
The Rooms: I typically don't care about the rooms, you are on vacation get outside! there is no English channels other then CNN and the rooms don't come with any toiletries other then hand soap which gave me a rash. I typically bring my own shampoo and conditioner but if you are expecting a shower cap or something, they are only available if you purchase a suite. Our toilet over flowed when we got there (we hadn't even used it yet) but when we called the front desk the maintenance crew was there in literally 1 minute taking care of the issue. Another night water started coming through our ceiling vents so I have a feeling we weren't the only people with this toilet issue. If you flushed the toilet it would run constantly. I don't know if this was just our room or an ongoing problem with the resort. The beds were fine, not extremely comfortable but not horrible either. Towels were always available if needed. They were good about filling our fridge and there are liquor dispensers in the room and variety of sodas and couple beers.
The Food: the buffet was good, it was often the same food but there was lots of variety so you could eat a different meal each time. The service (for us) at the buffet was really great too. Always someone offering coffee, water, and drinks. At Breakfast they had fresh juices which was great because the rest of the day they just had sugar filled juices. One morning we watched someone run to get a juice before they took them away and the cook said no more and took it away from them. It was ridiculous. We started going to the buffet and getting a cup of fruit and bringing it to the bar so they could blend a smoothie for us.
We only got to eat at the steakhouse and Asian restaurant because we had so many excursions booked that we couldn't make a reservation from 8am until noon. The steak at the steakhouse was awful! It was a huge piece of steak that was pure fat and the rest was rare and bleeding all over my plate, I asked to put it back on the grille and they never came back. No one around us ate it, they all complained but I heard that other nights people enjoyed it so maybe it was just a bad night, who knows. I really liked the sushi at the Asian restaurant and the service was good there.
Front desk: Awful. We had a ton of excursions booked where we would leave early morning. I asked if they would leave a note for person making the dinner reservations to book is one at any restaurant for any time and we would check with each restaurant when we got back. They said absolutely not, I would have to wait in line to make the reservations or go to the buffet. I lost my wifi password and asked if they could give it to me again and they acted as if I was annoying them. We were going to miss our bus for the airport when leaving, I came down and asked about where I pay the exit fee tax and they said "if you are leaving you must hand in your towel cards and keys (which we left in the room on the night table) or else we wouldn't be able to get on the bus. An elderly couple asked about a shower cap and they said "if you aren't staying in a suite, you don't get one." There were lots of little things like this that added up. Overall a Motel 6 is more accommodating.
Other things to note:
-we asked about mimosas and they said they didn't do those, but then they appeared on the last night
- they are lots of excursion companies in the lobby charging double the price as the other companies on the beach.
-wifi in the lobby is free but if you want it for the rest of the resort its $15 USD a day, $39 USD for 3 days, or $70 USD for the week.
-if you are a smoker, you can only smoke in a designated area, on the beach or in the parking lot.
-there's a disco but you have to pay for drinks there (I thought this was all inclusive but apparently not)
Overall - The hospitality that comes with booking any other 5 star resort in DR, Cuba or Mexico isn't the same here but Costa Rica is beautiful and the excursions are all great. I would definitely go back to Costa Rica but not this resort.
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Marsh -
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Riu Yucatan: Amazing resor
Riu Yucatan. Excellent, out standing resort. Modern, spotless clean, wonderful service. Will definitely go back..Thankyou to Sunwing representative, very helpful and informative..The beach was beautiful. pools were so clean and night entertainment was amazing. Had an amazing vacation. Thankyou for everything...
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SZIERER -
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Riu Caribe Cancun: Great fun
The room, staff ,beach , food , entertainment were all great. The access to the ferry was very close to get to isla mujeres . The activity on the beach and pool got everyone involved. I would recommend trip central to everyone . This was my girlfriends first trip and looking forward to go again.
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Kiki89 -
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Riu Negril: Amazing resort. Awesome food!
The hotel was beautifully renovated. Very clean! Delicious food, with many options for everyone. Great amenities and comfortable spacious rooms. Jerk chicken on the beach was great! Staff were all friendly and very helpful!
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Thirsty -
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Senator Puerto Plata Hotel: Management needs work
Visited this resort a couple years ago and it was amazing. Recommended it to friends and 8 of us went down. so disappointed. Took them 4 days to fix our air conditioning, toilet kept clogging and our key would not work in our door. Servers, bartenders, maid and entertainment staff are what saved our trip.
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JDMBoro1 -
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Riu Palace Paradise Island: Great resort!
Rooms very clean, beds are really comfortable. Food and staff very friendly. 1 pool, little difficult mixing party folks with kids especially with a pool bar connected. Beach is beautiful, be careful due to the quick dips in water height. Love the jet ski's!!â›±
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Majo -
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Riu Tequila: Best vacation ever!
We really couldn't find much to complain about with this resort except that the tea could have been hotter and the oatmeal should have been served unsweetened. (Better to allow people to sweeten their own oatmeal.)
The resort is beautiful, the grounds clean and nicely landscaped, and we loved the Spanish style of architecture. (We hope the resort doesn't undergo a renovation to a modern hotel look with chrome, shiny white marble floors and pink decor similar to that of a resort across the stree[... read more]t).
Our vacation at the resort was all-inclusive. We did not feel nickel and dimed or unpleasantly surprised by hidden charges. We didn't have to pay for drinks at the bar or for the safe in the room.
The food was great - plenty of choices and variety. We had breakfasts and suppers in the gorgeous dining hall. (One evening, we were musically entertained by the Romantic Trio, adding to our dining enjoyment.) For lunch and afternoon snack, we liked going to the outdoor restaurant. For a nice change some evenings, we took advantage of dining by reservation
.
The staff were friendly and helpful and always greeted us with "Ola" whenever they saw us. We were never asked or harassed for tips. The staff really made our stay enjoyable!!
Our room was clean and comfortable and kept well stocked with water, towels, etc. We liked how the bed consisted of 2 double beds pushed together.
Taxis and excursion vehicles were clean and new. Taxi fares were consistent. The drivers were neatly dressed and polite.
The beach was clean, not crowded, and was well stocked with lounge chairs. There were more than enough lounge chairs for everyone and, therefore, no problem with folks claiming chairs for the day while others had to do without (as we had previously experienced on resorts in other countries and on cruises). The resort is across the street and a nice 5 minute walk away from the beach. We liked that there was often a driven motorized cart to take us to and from the beach if we didn't feel like walking. We were also permitted to use another Riu beach club for lunches - very convenient on days when we would spend time on the beach.
We didn't use the pools on our resort, as we preferred the beach.
Excursions were well-organized and went above and beyond our expectations. The tour guides were very friendly, knowledgeable, approachable, spoke English well.
I would have liked to have had more spa services (like facials, makeup application, hair cutting/styling, as well as products to purchase), at our resort. These services were available at another resort but not convenient to access.
On our last day and after checking out, we were able to go for a swim and then we were allowed to use the resort's showers, which were stocked with clean towels and hair dryer. We were so pleased with this. This had been a problem for us on a previous vacation in another country.
Overall, we had a wonderful vacation at this resort!
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Janexxxx -
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Riu Palace Costa Rica: 2nd time there, love it.
The entire place is just beautiful, well kept. Food is excellent. Pools and fountains are nice. Service is excellent. Complained about room floor not being clean the 2nd day and from that point no problem anymore.