Riu Negril: Amazing resort. Awesome food!

The hotel was beautifully renovated. Very clean! Delicious food, with many options for everyone. Great amenities and comfortable spacious rooms. Jerk chicken on the beach was great! Staff were all friendly and very helpful!

Senator Puerto Plata Hotel: Management needs work

Visited this resort a couple years ago and it was amazing. Recommended it to friends and 8 of us went down. so disappointed. Took them 4 days to fix our air conditioning, toilet kept clogging and our key would not work in our door. Servers, bartenders, maid and entertainment staff are what saved our trip.

Riu Palace Paradise Island: Great resort!

Rooms very clean, beds are really comfortable. Food and staff very friendly. 1 pool, little difficult mixing party folks with kids especially with a pool bar connected. Beach is beautiful, be careful due to the quick dips in water height. Love the jet ski's!!â›±

Riu Tequila: Best vacation ever!

We really couldn't find much to complain about with this resort except that the tea could have been hotter and the oatmeal should have been served unsweetened. (Better to allow people to sweeten their own oatmeal.) The resort is beautiful, the grounds clean and nicely landscaped, and we loved the Spanish style of architecture. (We hope the resort doesn't undergo a renovation to a modern hotel look with chrome, shiny white marble floors and pink decor similar to that of a resort across the stree [... read more]t). Our vacation at the resort was all-inclusive. We did not feel nickel and dimed or unpleasantly surprised by hidden charges. We didn't have to pay for drinks at the bar or for the safe in the room. The food was great - plenty of choices and variety. We had breakfasts and suppers in the gorgeous dining hall. (One evening, we were musically entertained by the Romantic Trio, adding to our dining enjoyment.) For lunch and afternoon snack, we liked going to the outdoor restaurant. For a nice change some evenings, we took advantage of dining by reservation . The staff were friendly and helpful and always greeted us with "Ola" whenever they saw us. We were never asked or harassed for tips. The staff really made our stay enjoyable!! Our room was clean and comfortable and kept well stocked with water, towels, etc. We liked how the bed consisted of 2 double beds pushed together. Taxis and excursion vehicles were clean and new. Taxi fares were consistent. The drivers were neatly dressed and polite. The beach was clean, not crowded, and was well stocked with lounge chairs. There were more than enough lounge chairs for everyone and, therefore, no problem with folks claiming chairs for the day while others had to do without (as we had previously experienced on resorts in other countries and on cruises). The resort is across the street and a nice 5 minute walk away from the beach. We liked that there was often a driven motorized cart to take us to and from the beach if we didn't feel like walking. We were also permitted to use another Riu beach club for lunches - very convenient on days when we would spend time on the beach. We didn't use the pools on our resort, as we preferred the beach. Excursions were well-organized and went above and beyond our expectations. The tour guides were very friendly, knowledgeable, approachable, spoke English well. I would have liked to have had more spa services (like facials, makeup application, hair cutting/styling, as well as products to purchase), at our resort. These services were available at another resort but not convenient to access. On our last day and after checking out, we were able to go for a swim and then we were allowed to use the resort's showers, which were stocked with clean towels and hair dryer. We were so pleased with this. This had been a problem for us on a previous vacation in another country. Overall, we had a wonderful vacation at this resort!

Riu Palace Costa Rica: 2nd time there, love it.

The entire place is just beautiful, well kept. Food is excellent. Pools and fountains are nice. Service is excellent. Complained about room floor not being clean the 2nd day and from that point no problem anymore.

Grand Memories Varadero: Great staff....

Well.....no hot water in our rooms (3) all week. Only 2 towels all week, with no beach/pool ones. The only reasons to go to this hotel is the amazing staff. Friendly helpful and unfortunately for them held back by lousy management and a lack of supplies.

Riu Playa Blanca: Wonderful experience

This was the first all inclusive we have experienced, however it was more than we expected. The staff at the Riu was absolutely wonderful!!! The food was delicious with so many options to choose from. The entertainment was excellent. The nightly shows became a must on our "to do list" for each day. The scenery was great. The temperature was perfect. The excursions were also wonderful and we had 2 wonderful tour guides on our trips. We had the best time with the family and are extremely pleased w [... read more]ith the whole vacation.

Riu Guanacaste: Excellent food and pool

The food at the buffet was excellent, no need to go al la carte. Rooms are nice but the view was average. Resort grounds are in excellent shape. A great place to get away and do some eco-tours or just relax in the sun.

Senator Puerto Plata Hotel: Great resort

The Bachata was great. The rooms were clean, the food was fantastic. The pool is huge. There are always chairs but you have to get them early in the morning. The beach is ok. You will have to wear water shoes, there is coral reef on the beach.

Riu Negril: Nice place

Newly renovated, perfect size resort. Nice clean rooms, great food, excellent entertainment team, calm ocean water, good snorkeling. The ocean floor has sea weed and sand muck in some areas. Be careful not to step on sea urchants. 2 hour drive from the airport.

Riu Merengue: Very Relaxing Resort

The grounds at the Riu Merengue were Beautiful and well groomed.I loved all the wide cobblestone walkways to and from the dining and living areas,so easy to walk on and most were shaded.There was a Great variety of foods for all meals and dining areas were very tidy and wonderful ambiance.I liked the idea that we could dine at the Riu Bachata for lunch which we did on a couple of occasions ,just a short walking distance away.

Riu Santa Fe: Second time there and it got better!

We stayed at the Riu Santa Fe from Feb 25-Mar 3 of this year. This is our second trip to this resort as we went in March 2009 and lo and behold I think the place actually got better over that period! Not that we had anything bad to say about it then but I really feel that they have even improved since then. We booked through Debbie at Trip Central, that was a flawless and easy process. There were 6 in our group and she ended up getting us right next to each other in 3 different rooms. Great work [... read more]. We have travelled extensively with Sun Wing in the past and have never had any real bad experiences other than the odd delay here and there but they do a very good job as making things go very smoothly from start to finish. I recommend doing the Elite Plus, sure it's an extra $200/couple but you avoid lines, don't have to worry about weight in luggage and typically get better seats with leg room, being a tall person it's much needed as the seats are tight. Overall: Love it. We're going back. Riu chain is fantastic and I could sit here and rattle off some complaints but I'll stick with my general vibe and that's from a very good place! Enjoy!

Sol Turquesa Beach: Best of Sand and Surf

Beautiful resort on multi levels with spectacular views. Well maintained facilities, and friendly staff. Great for walking and wandering. Daily buffet and specialty restaurants all had enjoyable food. Enjoyed a tour to Holguin City.

Riu Santa Fe: Beautiful Resort with Breathtaking Views

This hotel is amazing from the moment you arrive to the moment you leave. The staff are so friendly and go over the top to make your stay enjoyable. The rooms are average, very clean which is most important. The infinity pools and views are breath taking. The food is just okay but what are you supposed to expect when they are trying to please thousands of people. Overall this resort is fantastic and I will continue to go back.

Riu Merengue: Wonderful Resort!

I loved the time spent at this resort.Everything from the food to the amenities to the grounds were top notch. The only downside was that there were never enough chairs at the pool side,the beds were hard ( like all resorts I have been to) and the lobby at our resort(the Village Merengue) was nothing special and needed updating. Otherwise,we would definitely go back and might stay at the Bachata.

Riu Merengue: Old and run down

This resort is in dire need of a complete overhaul. Our room was always clean and done so in a timely manner. That being said it was overrun by cockroaches and mosquitos. The furniture was falling apart right in our hands. None of the drawers would work and were falling apart in our hands. The shower head was falling off the wall . There were no toiletries in the room. We couldn't even get a Kleenex. The air conditioner was more like a humidifier than an A/C unit. We have never had such poor qua [... read more]lity food in all our travels to the Caribbean including Cuba. The lowest quality and the same every meal. Smoking is a huge problem for the majority of guest who come from North America as the Europeans smoke everywhere including nonsmoking areas. One day we watched a waiter serve a guest several times in a nonsmoking area and do nothing until we called him over and complained. The beach was riddled with cigarette butts and never cleaned up. The ala Cart restaurants are not bad if you don't mind getting up at 6:30 to line up for a reservation. This is the last timeI will stay at a RIU resort.

Riu Playa Blanca: Fanama of Panama

Beautiful resort & very clean. Rooms were very nice & well stocked. Nice pools & loved the sparkling sand, even though it was extremely hot to walk on. If I had to make a suggestion, it would be to add a washroom near the pool bar.

Riu Playacar: The "Ideal Resort"

Exceptionally clean, grounds very well maintained, food was excellent....the staff are very friendly, helpful and accommodating. We thoroughly enjoyed our stay. Also, the resort was not too big that you had to walk long distances to the beach area or eating areas... it was also a great location as we were walking distance to Playa del Carmen to shop.

Grand Memories Varadero: Beautiful clear water beach.

Beach is nice and close to the resort and the food was good - beer was cold. The restaurants are a bit loud for those over 30. The shows were good - well the performers were great but the sound system was far too loud. We spent a second week at Playa De Oro and enjoyed the atmosphere much more.

Riu Playa Blanca: Nice Resort

The hotel and grounds were amazing. It was very clean and the staff were nice. The weather is hot and sunny every day and I mean hot!! The beach was nice looking, but of course you have the darker sand but there was a red flag up every day so you couldn't go in the ocean. There were alot of jelly fish, friends went on a banana boat and when they fell into the water, they were stung by jelly fish, they were all around them. The food was very good and the specialty restaurants were good too, espec [... read more]ially the steak house. There definitely could be more entertainment during the day. We were a little bored as we like to keep busy. All in all, it was a good resort.