Paradisus Princesa Del Mar: Great time at Princesa

We really enjoyed our trip to this resort. The resort is beautiful and the grounds are really nice. Staff is very friendly and helpful. Food is good for Cuba, drinks were very good, except for the pool bar. There never seemed to be many options at the pool bar. The staff was good however, so it helped make up for it. Rooms were clean and spacious. Overall, we liked the resort and had a great time.

Sol Rio de Luna y Mares: Great holiday

I recommend the hotel I have been there three times. It is nice to see that they are fixing up some of the areas that need to be spruced up . The hotel is a little out-of-the-way you can only get to other areas by cab pretty well but that's one of the reasons I like about it. The beach is one of the nicest beaches you'll ever go on and it has plenty of shade to get out of the hot sun . The food at the resort is really good I never had no complaints. And one night they had for repeat customers s [... read more]pecial private dinner for them which consist of Champagne steak and lobster by the pool underneath the stars with a live band it was awesome night. the entertainment was good at night also. The staff was very good and also very helpful I will be back again one day I enjoyed my stay there .and Teelah Brown at the travel agent was very helpful also

Melia Las Americas: a resort thats above any thing we seen to date

food was amazing from morning to night always something available .you don't feel well one day room service 24/7 wife was sick for a day staff brought a special tea to make her feel better and she did . beach is one of the best I have ever seen service at the beach bar very good . lobby bar staff made us feel like family all the staff at this resort was very respectful and were there when you needed something golf walk out the main gate and you are on the course and the course is in terrific sha [... read more]pe and golf is included but the main thing I noticed was the Manager was greeting everyone all through the hotel everyday he made time to see if there was anything he could do to make your trip better

Tryp Cayo Coco: Nice R & R Trip to Tryp

Hello everyone you may have seen my review about going to Tryp Cayo Coco. Well we went the week of Feb 15 to Feb 23 upon arriving we had a bottle of Rum for us in the room with a personal welcome letter. We were invited to view future prototype room which they are hoping to get 180 of the 580 rooms done within the next 3 years. It's Cuba and they don't work fast. But with that said when they have these rooms done it will be beautiful. Stunning new rooms. Decorated really really nice and clea [... read more]n light colors and fancy wall art about the bed. So something to look forward to. We were also invited to a private lunch and entertainment which was really nice. Met other people who have been there as many times as 26 times. They get a VIP treatment to say the least. So we arrived and of course the people are so friendly and easy going they do love the Canadians as most of this resort has Canadians. We met a couple of super nice people from down east. We have emails to keep in touch. The al a cartes are better than the buffet, when we went to the buffet 7 years ago there was such an abundance of food it was wonderful. This time I found the buffet to be a little more sparse, last time they had turkey, chicken etc. Still lots to choose just short on chicken this time. Beef is not something that Cuba has a lot of and what they do have is usually tuffer than we are use to here. They did have a lot of pork this time which was very good. They did have bacon almost everyday but it is never anywhere near being cooked properly, so we would get that first and take it to the guy doing the eggs and he would out it in the grill and cook it for you. That was great because then it would be nice and hot and cooked properly. I also wish they would just get regular 4 slice toasters as the toaster ovens they have just warm the bread even if you put it on slow and send it through 3 or 4 times. Something they should look into. There breads are amazing, they are really good and don't have a pile of preservatives in it. My husband usually can't eat bread but he can eat there's with no problems. Also butter is more like a lard so if you really like butter try and take the little packets down with you. So book your al a cartes we went to steak house as well as oriental both very good. And loved our waiters/waitress. Always make you feel very welcome. The beach of course is always super. They actually use a tractor every morning to sift the sand and clean it. Ocean is spectacular we swam everyday. Not deep for quite a ways and beautiful sugary sand. Walked to the market that's about a 10 Mjn. walk and totally safe. There are bicycle to use if you like. Cayo coco doesn't have very much traffic so safe out in the main road. We took the bus tour that sunwings rep said was 2 hours well FYI it's 2 hours one way stopping at all resorts on the way there and on the way back. Spent 1 hour at Pilar Beach, which is small but very pretty. So we were gone from 10 am till 330 so way too long when you were told it was only 2 hours. I don't recommend it. Also if you do go on it and are sitting up top watch for branches hitting you and don't stand up at resorts as one man hit his head really hard and was hurt from Resort over hang. We had a Updated room in building 11 which gave us an ocean view which was really nice. I see people complaining about hot water well I actually don't think they have hot hot water it was always Luke warm no matter the time of day. It was ok to shower with. My hair dryer didn't work In the room and I didn't mention it but they had sent someone to fix it and I thought that was great. Our Chambermaid was such a sweet lady we didn't tip her everyday but she still made fancy things for us and some with flowers. Really nice. She always did the floor which is a pet peeve of mine as I hate sand on my feet and then drag it into bed. So she was awesome. Anything I asked for she would have asap soaps water etc. perfect. We will go back to Tryp again down the road as I really do like the resort and people. The entertainment was really good they actually did many of the shows in English which is great because this way you understand. They still need to have the announcer speak English as he says everything in Spanish and we have no clue what he is saying at hundred miles an hour. Lost in translation. Lol The resort is a bit dated and most of the lights worked around the resort just a few were out. The balcony light comes on at night and goes off before daylight. My one concern is the poor cats. I love animals and although they are being feed by many people visiting the resort. I wish they would actually have some cat food for them. Most people didn't mind the cats as they dont jump on tables and are very friendly. They donsleep in the chairs but willmive if you ask them to, my concern if the well being and saftey of the cats. Not all people are nice. I saw one old man who kicked the chair the cat was in for no reason other than to be an ass. They cat got down and moved away from him. I on the other hand wanted to kick his chair and ask him how it felt. But my husband wouldn't let me. Mean people in the world. So I hope all the kitties stay happy and healthy at the resort and I hope visitors continue to feed and share with them, as I did. They are a few that are further away from main are so I tried to feed them as well. One poor orange cat was badly beaten up in the face. Hope he makes a full recovery. He was around building 10 if you see him feed him please. I will go back one day in the near future and will let the managers know when we will be arriving. Enjoy your stay at Tryp and make the best of your vacation time. Remember they are many years behind us.

Melia Peninsula Varadero: Highly recommended

Grounds were beautiful- very well kept and groomed. Food was excellent and rooms very clean. The beach was amazing!!! Only complaint was that one day the lunch buffet at the beach ran out of food! Being at a 5 star this should not happen.

Paradisus Princesa Del Mar: PARADISUS PRINCESSA DEL MAR

We stayed here from Feb 15 to Feb 26 2017, It was a 4.5 easy. The staff were wonderful, Food very Good all the beaches, pools were well kept bars were well stocked. Our chambermaid was excellent . The restaurants were very good. We ate in 5 different ones. The Buffets were clean,well stocked and food was fresh. Evening entertainment was top notch. A very enjoyable vacation.We would recommend this resort to anyone.

Melia Jardines del Rey: Affordable Vacation

The hotel was modern considering other resorts in Cuba, rooms were clean, bugs were present at times. The food was not good at all, in fact disappointing. The resort was big lots of pool areas and chairs to sit and lounge on. The resort was under staffed, not a lot of service and the staff was not that friendly. The beach area was very nice ocean was beautiful, but lots of jelly fish. Luggage was severely damaged I had to tape it up to make trip home, thanks to Cubana Air, we flew with Holas [... read more]un and their service representative at the hotel was a joke not helpful in any way on both occasions when we went to speak to them they seemed annoyed. If you don't expect much you will get your values worth.

Melia Jardines del Rey: Best week ever!

Beautiful ,welcoming,safe,fun, wonderful, enjoyable staff! Dining, has lots to offer, somewhat repetitive , but fairly good! Well taken care of, maintained! Location close to airport is wonderful. Spacious, large resort! Beach is spectacular! Swim up bar is convenient, and wondeful service!

Melia Las Dunas: Melia Las Dunas was a Beautiful Resort

We can not compare this resort to any other as this was our first ever all-inclusive trip. Upon arriving at the resort, the people at the registration desk , promptly got us registered with no issues. They were very friendly and helpful. The room we booked was exactly as requested. The resort site was very clean and well maintained. The food was very good and tasty, with a large variety. The 4 course a la Carte's were excellent. The ocean colors here were amazing - the gorgeous blues  [... read more]and greens. The beaches were very clean. The sand was very fine and white. All resort staff, anywhere on site, were very friendly, courteous and helpful.

Paradisus Princesa Del Mar: Resort is Beautiful

The grounds are well kept. The front desk is manned with people who are always friendly and respond to all your requests. The maid service is excellent. The pools are well maintained. The service at the Buffet and the Ala Carte restaurants is excellent. The beach is excellent and the lounge chairs are always available. The WIFI is not good. The food was very good except for the beef.

Memories Cayo Largo: fire in my room!

Durant mon séjour, il y a eu un feu dans la boîte électrique de ma chambre d’hôtel. L’incident s’est déroulé vers 7h, alors que j’étais encore endormie. Il n’y a eu aucune alarme d’incendie qui a été déclenchée. Ce sont les voisins des chambres d’en face qui ont vu les flammes et qui ont alerté les voisins de ma chambre. Un vacancier a éteint les flammes à l’aide d’un extincteur. J’ai été réveillée par la fumée, l’odeur de brûlé et le bruit des vacancie [... read more]rs. Par conséquent, je suis restée plusieurs minutes dans ma chambre remplie de fumé noire. Lorsque je me suis réveillée, la fumée était très dense et je pouvais à peine voir où j’allais. J’ai eu de la difficulté à sortir de ma chambre. J’ai eu très peur pour ma vie. Lorsque, je suis sortie, j’ai éprouvé des difficultés respiratoires, ainsi qu’une sensation de brûlure dans ma gorge. Mes narines étaient complètement noircies par la fumée que j’ai respirée. Je suis de retour à Montréal et j’éprouve encore des symptômes respiratoires pour lesquels je suis sous investigations médicales. L’absence d’alarme d’incendie aurait pu me coûter la vie, si les voisins n’avaient pas réagit. En raison de mes difficultés respiratoires, je n’ai pas pu faire de plongée sous-marine alors que cela était le but de mon voyage. La réponse du manager de l’hôtel a été plus qu’insatisfaisante; suggérant au début la possibilité que je ne puisse même pas changer de chambre. Après plusieurs plaintes de ma part, j’ai obtenu un changement de chambre (qui n’avait plus d’eau et d’électricité), j’ai dû insister pour consulter le médecin de l’hôtel. J’ai perdu pratiquement une journée de vacance à négocier avec l’hôtel, à consulter un médecin et à changer de chambre. En guise de compensation, on m’a offert un «late check out», ainsi qu’un massage de 30 minutes. Compensation que je trouve nettement insuffisante, compte tenu que ma vie a été mise en danger et de tous les inconvénients qui ont suivis.

Melia Cayo Coco: Week at Melia Cayo Coco February 18 - 25, 2017

Overall very nice resort. Beach was very nice Rooms are very tired and worn but really clean. Food was good for Cuba Grounds and pool area were beautiful. Staff were great. Older clientele and very quite. Shows nightly are typical of Cuba. Lots of live musical performances by bands and singers that were very good.

Melia Jardines del Rey: Disappointing Resort!

This was my first trip to Cuba and did a lot of research on my hotel choice and picked the Melia Jardines because other than it being busy, there were really no negative reviews that I could find. It was a new resort and looked great in pictures. The resort was very nice, rooms were clean however it was a very rocky start to our trip. We arrived at our hotel just before 1:00pm on Tuesday February 22nd and we were aware that check in was not until 4:00pm, however we did not get our room unt [... read more]il almost 7:00pm on the day of arrival. We kept getting told by the front desk staff that it would be ready in half an hour and to come back and we did this for almost 3 hours which did not allow us to do anything else on the day of arrival. After we were given our room, we overheard other guests talking that there was a issue with the water. We found when we got to our room that we had no running water. There was no water in the sink, or the shower and the toilets could not be used. We found that it had been an issue for most of the day and that half of the resort did not have running water. I can appreciate that there is little control over situations like this, but what I found very frustrating and disappointing was that this was not disclosed to us at the time we finally received our room. It turned out that we did not have access to running water in our room until after lunch on Wednesday February 23rd. In addition to no running water, we did not have access to beach towels until Thursday February 24th which was now the 3rd day of our 5 day trip and the al-a-cart restaurants were all booked for over a week from the time of our arrival so they were not available to us either. Finally, we also had power outages throughout the evening of Thursday February 24th. They only lasted a few minutes each time, but there were a number of them in a short period of time. To say I am disappointed is an understatement. I was only in Cuba for 5 days and to have no running water for a day and half, no access to towels and power outages did not make for a very enjoyable vacation. Customer service at the Melia was not very helpful and in fact were a bit rude. They did not offer any compensation for the lack of standard amenities during our stay with them. I will be posting my experience on trip advisor, and it is not very likely that I will return to Cuba. I will not be recommending the Melia Jardines to anyone.

Melia Peninsula Varadero: melia peninsula varadero

We really enjoyed our stay at this resort...we found the food mostly good, the resort was lovely, our room was very comfortable and cool as it was quite hot out. The staff were friendly and helpful...we would go back and recommend it to our friends. The only thing was that even though we had the elite pkg, no one offered us a cold drink and towel when we arrived, it took a few days for us to receive our robes,slippers and bottle of rum but that was all very minor ...actually the one thing that  [... read more]really bothered me was that we arrived at the resort at around 12 noon, they told us check in was at 4...it wasn't until after 5 and I'm not exeggerating when I say we were the very last to be escorted to our room, it only bothered me more because I told them that the heat really makes me physically ill. So if we ever do go again we will make sure to set the arrival closer to 4 pm.

Melia Las Antillas: Comfortable and well-run resort on beautiful Cuban beach.

Excellent service by kind and competent staff. Beautiful scenery. Great choice and variety of food and drinks. Reasonably clean, although wear and tear do show. Quiet rooms with good air conditioning. Took tour of Havana: the guide was professional and knowledgeable, but there was not enough time to appreciate the highlights of such a fascinating city. The trip to El Morro - a main historical attraction - was totally devoted to cigar and rum shopping, despite the last stop being at San Jose [... read more] market, in which those items could also be purchased. The price of this and other tours offered we found high.

Melia Cayo Santa Maria: Just what we needed!

We enjoyed the homey atmosphere of this smaller resort - walking through the well kept gardens, friendly service, the late afternoon live entertainment, quiet morning coffee outside the lobby bar. true R&R. Some problems, but hey, this is Cuba - just relax.

Hotel Camino del Mar: Melia Cayo Guillermo Cuba

Hi Jenn, We want to thank you for your help booking our trip but we did have some feedback that I think is important for you to know. When we got to the hotel went we're given the key to our room when we got to our room the bathroom wasn't cleaned and had no towels. We called the front desk so they asked us to come back down so they can change our room. We got to the new room and it was clean and had towels but all the towels were stained. We unpacked our bags and proceeded to take a shower be [... read more]fore bed, there was no hot water in our room. So I called the front desk to let them know, this call happened at 11:30 pm they said the were sending some up immediately. By 12:15 no one showed up so we called again, they again proceeded to say that someone is coming up to fix it. By 1 am no one showed up so we went to bed at 1:30 am we got a knock on the door. It was the repair man. He turned on the water and let it run for 10 min before he proceeded to tell us that we don't have hot water... the next morning we went to the customer service counter very upset. They told us they would send someone again to fix the hot water but by lunch the water was still not fixed. This went on all day, we waisted our first day on vacations dealing with this problem because no one seemed to be able to help us until we asked to speak with a manager. They then changed our room for the third time. We finally had hot water after loosing a day dealing with this problem. After a few days went by we finally got over this situation and we tried to enjoy the rest of our vacation. The beach was beautiful but the lining of the pool was lifting all over the pool so it was very uncomfortable to walk on it. The people were very nice but the start to our vacation really ruined our experience.

Melia Las Dunas: Resort with Potential!

The resort has a lot of potential, but has some areas it really could address. The best assets is by for the staff behind the bars and in restaurants. We were greatly disappointed by the main dining room. The room itself lacked any character, It was very sterile and unbecoming of the rest of the resort. The main dining room often ran out of food items, glasses, bowls and so on. In a resort that boasts high standards and quality, this was a huge miss. Not to mention for an international buff [... read more]et, the selection and diversity was non-existent. The number of restaurants on site was a major advantage for the short-falling we experienced in the main dining room. The resort is very large, if traveling with small children, you may want to re-consider. There are people movers on the resort but they are infrequent and unpredictable.... not to mention the drivers often rushed past people instead of checking to see if guests may wish to hop on. The staff at the main counter was much like most resorts, not the most friendly. The bar tenders and waiters were by for the most hard working people at this resort. I know for our family they are who made this a truly great holiday. The beach was stunning and for us, traveling in Cuba we knew food would probably be of lesser quality then other countries we have traveled, but this beach compared to others in the Caribbean was first class.There were always loungers available, both in sun and covered, there were bars located very close to the beach entrances as well as waiters who would walk the beach seeking drink orders. Just past the beech ajacent tot he beer gardens (24hour sport bar) there was an amazing grill and outdoor restaurant that we frequented most days for lunch. This facility was never busy but by far has the greatest potential for the resort. Amazing staff and cooks! All in all we would probably not return any time soon if at all. But we know many people who have loved this resort and I think if you have only traveled to Cuba... you are probbaly going to LOVE this spot!

Melia Peninsula Varadero: Pretty Good

A pretty nice resort for Cuba. Good selection of food, resort was clean and well kept. Pools especially the kids section was great. Beautiful beach!! Some things here and there could be changed but overall decent place.

Melia Varadero: Did not disappoint

We spent a week at this resort. While the beach is not the nicest I have seen, the accommodations were satisfactory and the people (staff and guest) were very nice and helpful. We are already planning on returning.