Royalton Hideaway Riviera Cancun: wonderful resort

Everything was exceptional except the view from your room in the gardenview area. It is not a gardenview but rather a swamp with trees with a bad smell coming from it. Could not sit out on your balcony

Paradisus Playa Del Carmen Roulette: Paradisus La Perla

The resort was beautiful. The beach was a bit disappointing, too much seaweed and dangerous water levels. The pool entertainment was great along with the food and drinks. The resort Israel’s was huge so the first day a lot of time was spent wandering around. The maid serve was always great as they came 2 times a day

Bahia Principe Explore Tulum: Great stay

We just got back from our 7 day stay at Bahia Principe Tulum and it was very good. We would rate our experience as 4/5 for the following reasons: Pros: - the grounds are impeccably kept - each meal at the buffet had a large selection of food options - the pizza at dinner was especially good (very different from the lunch pizzas) - the Queen show was great - the Abba tribute group was amazing as well (same lead singer as Queen) - the flank steak at the Mexican a la carte was perfectly c [... read more]ooked and tasty - the fried rice at the teppanaki restaurant was so flavorful - the weeks activities were clearly scheduled and displayed in numerous places so it was easy to know what's happening, when and where Cons: - we were given a room with 2 double beds as opposed to the king room we booked - the double bed room had a door that connected to the adjacent room which made the walls seem paper thin, I mean so thin that you could hear luggage being zipped/unzipped. - when we changed rooms on the third day (to a king room) the AC was not working. It was 30+ and the AC was absolutely necessary. It was fixed (after numerous calls to the front desk) within 24 hours however this made for one extremely uncomfortable night. - the beach floor was quite rocky in places (apparnetly expected due to proximity to coral reef). Water shoes would be a good idea - drink service in the buffets was slacking at times Other: - our room was reasonably cleaned each day - staff were friendly and helpful - we received the best buffet drink service from Israel. - We visited Coba on occasion and it was much busier, we're glad we chose tulum. There was plenty to do but without the overwhelming crowds. - The beach, while not huge, was pleasant and quiet, although it could have used some activities on the beach (if you're on the beach you're kind of isolated and unaware of what's happening). - The water was great, they have barriers to break the waves so the water coming in is fairly calm. - We were happy that Tulum was very close to the Hacienda Doña Isabel, only a 5 minute walk. - The magic show was AMAZING! We would return.

Occidental at Xcaret Destination: Already wanna go back!

The resort was beautiful and had a more authentic feel. You really feel like you’re in the rainforest with the surrounding lush trees and wild animals roaming the grounds. Staff were extremely friendly, although beware of them trying to convince you to opt into a timeshare. The food was delicious, some of which I would pay to eat back home! Bartenders would you make you special drinks, I asked for something fruity and they would surprise me with something different every time. The pools are cl [... read more]ean and beautiful but the beach is even better. I was worried about it being a fake beach as it is private but it connects to the ocean so there are beautiful fish and clear waters. I went with my boyfriend and it was the ultimate couple’s retreat but I could also see it as a great place for families.

Akumal Bay Beach and Spa Resort: Flawless!!!

What can I say that hasn’t been said. This resort ticks all the boxes. It is so well run and well staffed that every detail is taken care of. This is such a comfortable resort in every way - the ultimate in relaxation. This was our 3rd vacation here in 6 years. We will be back.

Bahia Principe Explore Akumal: Beautiful Resort - Customer Service needs improvement.

The facility and grounds are very nice and well kept. The pool area is clean and neat. The food selection is great. Customer service is poor and needs much improvement. The room was kept ‘tidy’ at best with little attention.

Sandos Caracol Nature Resort and Water Park: Great Resort

They hotel was great, friendly staff food was great. Beach area was ok a little rocky and some sea weed. The rooms where spacious and comfortable. The eco resort was great lots to do on the resort shows where entertaining. There are animals are all around which was cool. The resort was clean and well taken care off. We stayed in the adult section only complaint is they should accommodate a little more on this section. My overall review is 4 out of 5 stars. Highly recommend great for family's.

Grand Sirenis Riviera Maya: Amazing resort, second time at this particular one

Love this place, huge resort, great beach, awesome pools, love the lazy river, food is good, with lots of variety. Staff is excellent and very friendly. Rooms are beautiful, only problem we found was that the beds always felt damp, room 2935. They seem to need dehumidifiers. A/C was fine. Actually I would like to say a couple of things other than the hotel. First, WestJet, since they charge for checked luggage, we found that most passengers squeeze all of their belongings into carry-on to a [... read more]void paying $30 per person each way, so it is impossible to put your carryon into your above provided airplane cubbies, we had to have them at our feet and my purse as well, in the already cramped tiny seating area. Secondly, my husband and I were not aware that we were only allowed 200 cigarettes in each checked luggage, which we had but bought 1 extra Carton duty free on the way to Mexico, since we where going for 10 days. Nobody mentioned that this is not allowed & there where no signs either, nor did they tell us at duty-free. When going through customs in Mexico they ripped all of our check and carry-on luggage apart and ended up charging us on the extra carton a 680% fine which came to 4600.- pesos, divided by 13.333 Can Exchange, which equals roughly $ 345.- Canadian dollars for a carton we paid $45.-can. native cigs. for. Absolute Bandits !!!! This just leaves a real bad taste in your mouth when you’re first going on holidays. Found out a few hours later that the same thing happened to my husband’s cousin and her husband when they went through customs two hours before us. I wish that this was written out by your company a little bit better maybe, we had no clue, never had this problem in the past. So then because they held us there for 45 minutes we missed the tour bus the providers helped us out fairly fast though once we got through customs and onto Mexican soil. My last and final complaint would be the drive from the resort back to the airport at the end of the holidays, BEST WAY, operator, and older gent. that picked us up at the resort October 7 around noon for our flight from Cancun to Toronto, I wish I would’ve taken his name or Vin number down. When arriving at the airport in Mexico he unloaded everybody’s luggage nobody tipped him so when it came to my husband and my luggage, the last people to get our things, he unloaded all of our pieces but one of our suitcases and almost held it for ransom hustling us up for a tip. We gave him a tiny bit of change but this should not happen. Unbelievable !!! The nerve of him !!! We are good tippers in general and make sure that our room service girl, bartenders, waiters,.... all of them at the resort get tips from us and if they provide really great service then a little extra. So most of our issues were not at the resort but everything surrounding the trip.

Platinum Yucatan Princess: First Time All Inclusive Travellers

For a first time resorter, it was a good experience. We travelled with a group of 17, and was a lot of fun. We stayed in a Jr Suite and was a nice room. Other's had the swim out room and I would recommend going that route for sure. Tao was delicious, we ate a lot at Yucatan...the buffet was great. Overall a good experience, the staff was amazing and very accommodating.

Ocean Coral Riviera Cancun: Fun week

This resort has exceeded my expectations. I was pleasantly suprised by the amount of good food I get to eat there. Most of the staffs are very pleasant and courteous. Rooms are clean all the time. Only downside was couple of staff at the lobby have promotions that they need to sell and it was tiring when you have just arrived from long airplane ride. Also the beach wasn't as gorgeous as you would want to be (Can't do anything since it's nature).

Bahia Principe Escape Sian Ka'an: SIAN Kaan

We just returned from Tulum Mexico were we stayed at the Luxury Bahia Sian Kaan. The resort was beautiful and the rooms are very luxurious the maids were very efficient and fast. The mini bar was refilled daily with beer coke chips and liquor. The resort is nestled in the middle of the jungle and is very peaceful. The staff was very polite and never passed anyone without saying hola to you,There was a large selection at the buffet and several restaurants on the other 3 resorts that were there fo [... read more]r you to use ,The only problem we had was they anted you to sit for 90 mins and listen to the sales pitch about timeshares .They said if we went we would recieve a voucher for a 5day 4 night stay at one of the resorts well of course this never happened.Entertainment was at the Coba and Tulum resorts which was a trolley ride away.I would highly recommend the Sian Kaan for a quite relaxing vacation at a adult only resort.

Bahia Principe Explore Coba: Good experience

The overall resort area was amazing, with a lot of space, nice pools and beach area. the buffet and specialty restaurants were also good. However, i did feel that customer service could be improved. For instance the check-in process was horrible by the time we arrived a lot of people were checking in and out, so the hotel staff was overwhelmed and didn’t know how to handle large number of customers. Also, the first room we were assigned the AC, phone and ceiling fan were not working, so it  [... read more]took 4 hrs for the hotel staff to assign us a new room. Also, not having AC or ceiling fan working at the reception area makes it very uncomfortable to wait in a queue. when i asked the reception staff they mention the ceiling fan had been out of service for a few months. The overall stay was good, but we have received better customer service in other resorts.

Bahia Principe Explore Coba: HUGE RESORT

This was a family vacation, very clean and kid friendly resort... 4 Hotels, have to use golf carts to get around, the carts shuttle you around they have designated stops and places that they go, not much wait, they ran very frequently. The fact that we were able to use the facilities at most of the other 3 Hotels was great, ample pool chaise, pool areas and snack bars, loads of restaurants to choose from, our favorite alacarte was at the Gourmet Restaurant, we were there to celebrate a 50th bir [... read more]thday, there was 17 people in our party including 6 children, with the help of Vanessa from public relations we were offered a private room to host our celebration, the staff was exceptional with the service to ensure a memorable experience for us and it was indeed, the Manshua Alacarte was also another of our favourites, Gladys our Maître d was amazing.The buffet always had a variety to choose from. The evening entertainment at the Lobby and at the patio was immensely enjoyed. The only downside, we wish more of the staff was able to communicate better, finding amenities was not easy. Overral it was a great stay.

Bahia Principe Explore Coba: A must stay

Food was amazing, staff was friendly and very professional. Resort is gorgeous and equipped with lots of amenities that is very accommodating! Went with a group of individuals which consisted of family and friends and we all enjoyed ourselves. The kids loved it and did not want to leave. Looking forward to a next time!

Secrets Maroma Beach Riviera Cancun: Perfect getaway for couples

We are never disappointed with the Secrets branded resorts. Everything was 5 stars.. service, food, drinks and even the weather for the raining season was greater then expected. Never took the AM resort tour in the morning since this was our 3rd Secrets trip!

Catalonia Riviera Maya: AWSOME

AWSOME RESORT. A few things. 1. No exhaust fans in the washroom, just a window. 2. No ice machines, you had to ask room service for ice or take ice in a cup from the buffet fountain pop dispenser. 3. Room lights and lamp lights are to dim, .

Bahia Principe Explore Akumal: Great Resort

Great service from most staff members, rooms are decent, nothing too fancy. Good reservation restaurants and enough space on beach and pool. Could have more night light events until late past 11pm. Great time overall.

Iberostar Selection Paraiso Lindo: Great resort

It was amazing. We like how they trit us there. The hotel was clean. The food and drinks was good. People are friendly. We really like there. Hopefully we gonna come back there for the next vacation. Thank you guys

Iberostar Selection Paraiso Lindo: Stopover in Paradise

As expected the Iberostar Resorts performed at a very hi quality standards. Everything they offered, from Food , multitude of restaurants beaches,, rooms cleanness, immaculate resort excellent food variety ...everything. The fact that in Playa Paraiso there are 5 Iberostar resorts coupled together with privileges all around is a bonus. Everything was excellent without any fault...way to go

Occidental at Xcaret Destination: very kid friendly resort

this resort is very kid friendly.. you can see lots of animals around the resort.. food is amazing.. and the all the staff is very very friendly and accomodating.. the resort is very clean.. i never saw a single garbage lying around.. will definitely go back to this resort.. thank you to nephilene for the recommendation and making our first all inclusive trip easy breezy.. till our next trip! 😍