Barcelo Maya Tropical: Amazing Holiday

We loved the hotel. The restaurant were amazing. Beds were very comfy. But I would recommend that they have better maps to locate the different restaurants. Steve has been amazing and would recommend anyone to book with him. The resort and beach were beautiful. The staff very helpful. I would definitely come back again and would recommend this resort

Ocean Maya Royale: Fantastic Resort

We enjoyed everything about this resort! The grounds are beautifully maintained and cared for! We ended up going to 3 of the specialty restaurants which were the Italian, Mexican and Blue Moon and the food was excellent! The food and choice in the Buffet was also great! The staff are amazing throughout the resort and really enhance the experience. Had a great time walking on the beach and loved the quiet pool area! All in all it was a fantastic experience and we are already looking to go b [... read more]ack!

Barcelo Maya Palace: Repeat customer

We have visited the Barceló palace on 5 or 6 vacations. The service is always good. Food is good. Maintenance on the resort is constantly happening and things are maintained well The beach is spectacular and if you love to walk…this is the place for you

El Dorado Maroma: Amazing resort!!

El dorado Maroma is a wonderful resort. Staff is very friendly and attentive, beach is gorgeous, food is very good. Our only complaint is that we were all( 2 couples one of which were seniors ,)on the same booking and they put us in different buildings. Trip central told me there were only two floors so we weren’t worried about stairs …. But when we arrived we were given rooms on the 4th level that had 48 stairs to climb. This was a lot of stairs for us in our late 50’s and my parents in their l [... read more]ate 70’s. I don’t blame the resort I blame trip central as I had literally contacted them inquiring and was given incorrect information by the rep I spoke to. I recommended getting a swim up suite instead of a private pool suite if you have knee problems etc., other than that we loved this resort and plan on returning soon!

Bahia Principe Escape Tequila: best vacation of a lifetime

room was gorgeous and clean staff was amazing entertainment amazing food was good a la carts were ok definitely a party pace beach is terrible bring water shoes bar tenders Louis and Jamie are exceptional!!!

Bahia Principe Explore Akumal: Great resort

We have made several trips to the Bahia principe Akumal with our family it is a good family Resort and the beach is perfect for young children. It is very large and we do lots of walking which we enjoy. There are also trollies to transport you around the resort should you want or need this. Our group was 3 families. Children ages 5,9,10,11 and 2 with parents and seniors 69. We were here two years ago with our family and we found the buffet to be exceptional for food select selection. This y [... read more]ear, the food selection was still good, but we found it not to be quite as high-end as it was two years ago. The snack bar was always our favourite for lunch this year we found it lacking. Many days there was no pico de gallo or guacamole. They still had very good fish, but it was now in an automated ordering system. My husband found the hamburger un appealing. The service here at the snack bar was also lacking this year. When I asked about this, they indicated they were having trouble securing service people, which is a common issue at home as well. The staff were all very pleasant and did their best but there just were not very many around This Resort is being taken over by Hyatt and the transition is happening in the next few weeks from what I understand. We noticed more automation of services and the automation didn’t work well. We tried booking our à la cart restaurants online 10 days prior to arrival as they suggest and most of the restaurants were already booked. We were looking for early-ish reservations as we had children age 5 to 11 in our group. The rooms were clean and generally quiet. They were large enough to accommodate to adults and two children. The children had their own beds and the adults had a king bed. The service to the rooms was very good. The entertainment was good and drinks were tasty I would highly recommend exchanging your Canadian money to pesos prior to arrival. we had planned on exchanging money at the front desk and we did some of that but they generally only had 100peso and 200 peso notes to do the exchange. We were a group of 10 so leaving tips for meals, etc. for all of us was not a problem to leave this amount for tips. However, I do like to tip the servers for drinks at the pool, etc., and this created a bit of a problem. Overall, this is still a great resort and we enjoyed our stay very much. The food was good in the buffet and had decent variety. the KUUK À LA CARTE Restaurant was by far my favourite. The staff was very accommodating for a group of 10 and our grandchildren enjoyed having the cousins club at their own table as they could only seat six of us together. The children were at a table close to us and managed well. We found the staff very friendly and accommodating. We had a great time and would go back to this resort again.

Bahia Principe Explore Akumal: Great resort

We have made several trips to the Bahia principe Akumal with our family it is a good family Resort and the beach is perfect for young children. It is very large and we do lots of walking which we enjoy. There are also trollies to transport you around the resort should you want or need this. Our group was 3 families. Children ages 5,9,10,11 and 2 with parents and seniors 69. We were here two years ago with our family and we found the buffet to be exceptional for food select selection. This y [... read more]ear, the food selection was still good, but we found it not to be quite as high-end as it was two years ago. The snack bar was always our favourite for lunch this year we found it lacking. Many days there was no pico de gallo or guacamole. They still had very good fish, but it was now in an automated ordering system. My husband found the hamburger un appealing. The service here at the snack bar was also lacking this year. When I asked about this, they indicated they were having trouble securing service people, which is a common issue at home as well. The staff were all very pleasant and did their best but there just were not very many around This Resort is being taken over by Hyatt and the transition is happening in the next few weeks from what I understand. We noticed more automation of services and the automation didn’t work well. We tried booking our à la cart restaurants online 10 days prior to arrival as they suggest and most of the restaurants were already booked. We were looking for early-ish reservations as we had children age 5 to 11 in our group. The rooms were clean and generally quiet. They were large enough to accommodate to adults and two children. The children had their own beds and the adults had a king bed. The service to the rooms was very good. The entertainment was good and drinks were tasty I would highly recommend exchanging your Canadian money to pesos prior to arrival. we had planned on exchanging money at the front desk and we did some of that but they generally only had 100peso and 200 peso notes to do the exchange. We were a group of 10 so leaving tips for meals, etc. for all of us was not a problem to leave this amount for tips. However, I do like to tip the servers for drinks at the pool, etc., and this created a bit of a problem. Overall, this is still a great resort and we enjoyed our stay very much. The food was good in the buffet and had decent variety. the KUUK À LA CARTE Restaurant was by far my favourite. The staff was very accommodating for a group of 10 and our grandchildren enjoyed having the cousins club at their own table as they could only seat six of us together. The children were at a table close to us and managed well. We found the staff very friendly and accommodating. We had a great time and would go back to this resort again.

Catalonia Royal Tulum: Beautiful Resort

We spent 10 days at this resort in February and really enjoyed our stay. The pool and beach were absolutely beautiful. The staff were so kind, friendly and always helpful. The food in the restaurants were good but certainly not over the top delicious. We enjoyed the entertainment provided and the staff always try to keep people engaged and entertained. The room was good but very dark as we were on the bottom floor. We did book a couple of excursions through the concierge but discovered that thei [... read more]r service was much more expensive than booking elsewhere. We noticed one excursion to be $60 less per person through the trip advisor site. Because of the remoteness of this hotel we felt somewhat trapped unless we took a cab or had the tour company pick us up at the hotel. Cabs are ridiculously expensive. We enjoyed the all inclusive, adults only experience but again, it would be nice if this hotel offered daily shuttles twice a day to Tulum or other towns instead of booking a cab.

Grand Riviera Princess: A week in paradise

A beautiful resort with lots of places to relax and enjoy the warm weather. From social spaces to private. This place accommodates everyone. There’s rooms are clean and spacious, but could use more towel hangers in the bathroom. There was only 1 and it was far from the shower. Excellent food. Fresh and delicious meals at the many restaurants and bars. A highlight of the week, doing yoga on the beach with Ricardo, at sunrise. Amazing trip! We’d definitely go back.

Bahia Principe Escape Sian Ka'an: Staff great but hotel lacking

Definitely not luxury. Short staffed with long waits for coffee or bars. One washroom had no toilet seat for the 2 weeks we were there. Hotel ran out of usual items like milk, coffee liquor. Started to feel like cuba shortages. Ask for days straight for a blanket and finally just found one in a maids cupboard. Food was good, especially 24 hour snack bar but one wait staff so wait time was long. Over 30 times to this chain and wonder if the change in staff is due to the sale.

Blue Bay Grand Esmeralda: BBay GE Resort – Great Fun, Food, Comfort and Value

The Blue-Bay Grand Esmeralda Resort (all-inclusive resort or room daily) is a large size property near Playa del Carmen, an hour south of Cancun city or 40 minutes from the airport, unless there’s a detour. We recommend this resort which offers many usual “all-inc” amenities for moderate cost. We're satisfied with clean sheets, good food, convenience and value. One of many Mayan Mex-Carib resorts, facilities include private beach, 3 large swimming pools, 6 restaurants, numerous sports facilities [... read more] and Miniclub for little ones, as well as complete services making your stay a pretty decent vaca. The buffet restaurant is white-tablecloth elegant, open for breakfast, lunch and dinner with excellent variety; we enjoyed all our meals there. Soup lovers like me appreciate cream soups of mushroom, spinach, carrots, tomato, potato, all which were nicely flavoured. Fish soup too. Desserts were delicious, daily variegated. Service for beverages was prompt and courteous. Five a-la-carte dinner restaurants offer excellent choices provided your selections are thoughtful. Reserve easily on the app. Examples: in the Steak restaurant, we liked filet-mignon, in the French restaurant, we liked something, in the seafood restaurant we liked the braised salmon steak; in the Italian we liked everything, especially the stuffed veal with prosciutto and cheese (Valdostana style); and the Mexican restaurant was passable. The Black & White bar scene in the hotel is happy, always active and intellectual (...just kidding!). And there's live music to compete with revelers' loudness. The Theatre Shows were serendipitously excellent, offering nightly different, entertaining shows: magic, mariachi, Mexican folklore, Disney, Broadway, Fire Show on the Beach, and more. After the show, there's live latin or other music for listening or dancing. It’s fun to watch fun dancing, and to join in if one likes to dance. We do! My vacation advice: don't retire to your room if you're not yet gently full, sloshed and tired. Three fresh pools are available. The usual pool-side lounge chair hide & seek situation prevails. Now don’t gird your bikini in a knot; same at many economy resorts. If you're challenged by walking, know there are long walks to get around and down to the beach. There are electric cart shuttles, if you can catch. The landscaping is beautiful and well groomed. Also, wildlife, by which I mean French Canadians and … coatis, agouti, iguanas, lizards, many kinds of birds, and (wait for it...) cats and dogs. Finally, regarding staff invitations to a “presentation”. Yes, annoying, distracting and time consuming when your time in the sun is limited. Calm..., don’t gird your bikini in a knot, just say politely no! Me, I’m empathetic, because resort workers are just trying to make a living by upselling you to their “club,” offering $50 per person gifts. I know people who have participated and survived and even purchased. Buy your friends $100 of gifts. Take it easy on your vacation.

Bahia Principe Escape Sian Ka'an: Great service!

Staff and support were amazing - friendly and courteous. Enjoyed the quiet, laid back and off the tack attitude. Easy to access any other parts of the resort. Nightly entertainment was fun and varied for all.

Bahia Principe Escape Sian Ka'an: Great service!

Staff and support were amazing - friendly and courteous. Enjoyed the quiet, laid back and off the tack attitude. Easy to access any other parts of the resort. Nightly entertainment was fun and varied for all.

Catalonia Riviera Maya: Great hotel

Beautifully kept grounds. Clean. Well staffed with the hardest working and friendliest people we've ever met. Plenty of food with good variety. Steak house was recommended as an a la carte but disappointing. Not edible to and of our 6 people table. Other a la carte recommendations were amazing. There was construction going on right on the property line that made it difficult to enjoy the privileged area due to noise and diesel odor. Not the hotels blame but did affect us.

Grand Palladium Riviera Resort And Spa: Amazing resort!

We had a wonderful time. Everyone was healthy. The resort was beautiful & well maintained. Lots of sports in the rear of the resort for our gentlemen. The nightime entertainment was great. Enjoyed the band after the entertainment in the lobby. Food was yummy. Best a la cartes we've been to. Beautiful palm tree forest and beach walking northbound along the beach. One of our highlights. The wee bit of improvement: no latin music or fun games by the beautiful pool. Also a bit too deep  [... read more]to walk around in. The location was a bit far from everything (40 min Playa del Carmen, 30 mins Tulum...we knew that going in, was ok). Overall, solid 4.5, we were very happy with our vacation and choice of hotels. Thank for all your help!

Bahia Principe Escape Sian Ka'an: Another great stay at the Sian Ka’an

Been coming here for years and love the place. It’s quiet in the jungle with lots of wildlife. This is not a party hotel and there’s no disco. It’s non-smoking except in a couple of designated areas. There’s nice pools including a quiet pool with no music. They do have some entertainment like a foam party in the pool once a week and nightly shows in the courtyard. Drinks at the pool bar are OK and they have frequent poolside service. Drinks at the lobby bar are excellent. They often have [... read more] a BBQ going at the snack bar with great roast chicken and burgers. You have access to all the other amenities at all the other hotels in the complex so there are lots of options for meals and entertainment. The a-la-cartes book up so you need to book as soon as possible. There are trolleys to take you to the beach and the other hotels and they come every 15 mins so it’s easy to get around but not a good place for anyone with significant mobility issues. The staff are really friendly and they keep the place very clean. Would recommend for those who want a quieter vacation with no kids.

Margaritaville Island Reserve Riviera Maya: Great resort

This hotel was clean, rooms were all centrally located. Food was amazing. Service was great, both in restaurants and pool side and front desk and concierge. Only downfall for some is there is no beach. We are pool people, so knew this when choosing this resort. Lots of areas to sit and get a lounge chair.

Grand Oasis Riviera: Dated but functional

The hotel has very goofy offerings and does not allow the Nexus representatives to be onsite. Carlos from Nexus works out of the welcome Center at the gate. The register ladies do not speak very good English and speak way to fast for proper understanding of hotel information. The hotel food was very good but certain all inclusive offerings are really limited

Blue Bay Grand Esmeralda: Hmm I would go again

The room we were in was moldy smelling we did tell them but they didn’t care. No service around the pool at all. Would if been nice to have that at least and of course the chair game ever day, being a family resort you would think that the shows would be around 7took 3 days to get extra blanket I wouldn’t go there again

Blue Bay Grand Esmeralda: Hmm I would go again

The room we were in was moldy smelling we did tell them but they didn’t care. No service around the pool at all. Would if been nice to have that at least and of course the chair game ever day, being a family resort you would think that the shows would be around 7took 3 days to get extra blanket I wouldn’t go there again