Amazing resort

Very clean rooms restaurants and food were GREAT staff friendly only recommendations should Spanish band and more mexican or groups band entertainment Inews the restaurant and perhaps look by to make the place more lively

I love this resort

We recently went for the third time at this resort. I found it improved; which is a very pleasant surprise. We had a very good time and enjoy our vacation at Esmeralda. The rooms and hotel are very nice, the bed is very comfortable, personnel very attentive. The food is excellent and can satisfy every taste, also the quality drinks. For the a la carte menus we liked the Mexican and the steak house, but this is our taste. There is a new Asian food nice restaurant near the secondary pool. We liked [... read more] better the buffet for the variety and quality it offers. The beach is narrower by few meters comparing to the previous years, but we are pool people, so was not a concern for us. The grounds are kept very clean and free of mosquitoes. We had few nice excursions to Ek Balam and Coba. Thank to BD Travel efficient help from Carolina. There are shows in the evening at the improved bar Black and White, pool tables, and other games available,. Several other entertainments are also available. In the previous years we came here with friends and we enjoyed together very much, and we will come back again. I recommend it as a very good value resort.

Amazing Resort

Only bad thing about this resort wich is not their fault was the beach. Impecable service, beautiful grounds, room were very clean and the food was absolutly the best we ever had at any all inclusive resorts and we've been to manny. The animation was very good.

OK Resort

The beach is not nice at all, looked like beach here. The rooms are out dated, there was mildew on our bathroom. The food was excellent, staff were really nice. Glad I did not pay full price. There is no swim up bar in pool, but has bars close to pool.

Great vacation

The spacious rooms were perfect and always clean. The service was great and we eated very well. Unfortunatelly there was no beach and the water was gray. But there was enought place around the pools since the hotel wasn't full :) Thank's !

NICE RESORT

Rooms clean and ok, a la carte restaurants food good with a varied menu, pools are big with plenty of sitting area, employees very friendly and tend to your needs, beach not great could not take long walks.

Sunshine in Mexico is always perfect

Hotel rooms were old and stained and falling apart stains on sheets as well, ac was broken and toilet broke. We had to change rooms moved to the plus area and overall conditions were much better, poolside and grounds were dirty. There was no beach or beach access except for a small area for the boats to go in and out off. Good was surprisingly good. No swim up bar only 2 pool bars and in the slow season were very busy. Entertainment was poor

Nice getaway

Blue Bay is a full service hotel that I would rate as 4 star (no more, no less). The shops near the lobby are very nice. The spa services were enjoyable and professional. The outdoor, shaded pool area was a wonderful treat (several different shaped pools, one with cascading shower). They had several double bed, memory foam mattresses for you to take a nap on (outdoors) after your treatment(s) and offered healthy juices and snacks to munch on while relaxing. Food was first rate—excellent. Wonde [... read more]rful variety of meats and vegetables were ultra fresh and cooked in a variety of ways. Beach and pool area were lovely and expansive. The staff did a great job of cleaning up the seaweed on the ocean shores (as this year there was a lot coming up. Overall staff were friendly and mostly attentive. Some staff were a little aloof or indifferent at times---the animacion or pool activity staff were a little like this. They had their usual daily activities that one came to expect and they had a boarded schedule of activities (which was not always followed). They did not come around and invite you to activities or announce things in advance—very much in their own little world. You could borrow bocce balls, ping pong and other equipment; not that this was advertised—we just happened to ask. The rooms were nice and sufficient. The cleaning services were fine—although I would’ve preferred a full replacement of fresh towels big and small daily, so that we had an abundance. Front desk staff were not the happiest or warmest bunch, very no nonsense, serious. Some areas like the lobby could use an update and upgrade..most hotels have a grandiose centerpiece, instead here, a very average and low rising fountain. All restaurants were nice, especially the French restaurant---gourmet and home made dishes—extremely tasty and well prepared. Was a good 4 star hotel. Would recommend it if you are not fussy about details.

Good Resort for Families

Overall, this resort was really nice. The food was very good and the service was exceptional except for the on the first, but I believe that was because we arrived at a time where the eating places were closed and limited. This is NOT a resort for young people looking to party! It is located in Rivera Maya, 15 minute drive from Playa Del Carmen and about an hour drive from Cancun. So if you decide to stay here, you will be paying A LOT for cab fare. The resort was very clean and well maintaine [... read more]d and the staff were very nice, but be careful around the staff, as SOME may steal your phones if you leave them lying around; we had this happen and we saw this happening. If you are looking to go to a resort and stay on the resort the whole time, then this is the place to be. HOWEVER, it is a big resort and it gets tiring walking around especially at night because the cart service is only till 11pm. Also, there is a really really weird, awful stench on this resort...mainly near the pool and beach area. ..,it smells like sewage and is really really off-putting!

Excellent resort

We were upgraded to a beautiful suite with 2 bathrooms. Wished for a swim up balcony for our next trip. The resort amenities were nice and close, with the ocean and pool steps from our building. Our room wasn't cleaned the first 2 days but from then on was cleaned every day.

Understaffed

The hotel overall was pleasant with great food. The drinks tasted watered down. Internet service was very limited and often unavailable throughout our 10 day stay. We were not even able to communicate with the other couple that came on vacation with us through wifi. Service when provided was excellent, but given that there appeared to be a lack of staff, it was often unavailable. At the pool, you had to queue continually for drinks. The resort also appeared to attract a much rowdier, ill-mannere [... read more]d crowd than other resorts we have stayed at.

Beautiful Country

The staff was wonderful, food was awesome, entertainment was fun and engaging , I was happy with the resort overall it's just too bad the rain hit and every inch of the place became waterlogged wet soaked and damaged .

Perfect view all around clean

There is always something you do not like on a vacation but at Blue Bay I had nothing to complain the whole 2 weeks were amazing I intend to go back many times. The staff workers all were amazing I thank them all . John Mario Colamartini

Great resort

This resort is truly one of the best my wife and I have stayed at so far There was a variety of different foods And the service in the restaurants and buffet was excellent The only issue we had not really issue The people at reception were not really friendly. We also did not like people approaching you in the hotel trying to sell you time shares and we have not checked in Overall experience was excellent We would go to this resort again The resort was beautifull, well kept up and very very cle [... read more]an

Good resort, but choose the right building!

The Hotel was good, a solid 4 star experience. However, there is a lot of variety in the buildings (there are 9). Building 2 had a very unpleasant smell (combo of disinfectant and pest spray). We switched to building 3 and it was great! Food was terrific, staff very personable and helpful. "Emerald" service is nice, but overpriced. Beach isn't great, but much better 10 minutes walk to the left.

Good value.. Great time

Overall I enjoyed my stay at the resort.. Food and drinks were good.. room was big and bed was comfortable.. Only negatives were the beach was not that great.. Not a lot of shade available.. It is narrow and a lot of weeds wash ashore.. My biggest complaint though is the lack of respect by certain tourists who bring glass beer bottles into the pool area and can't be bothered to take or put their empty glasses back.. They throw them into the bushes and make the staff have to get them!! You wouldn [... read more]'t do it at home! The staff work long hours for little pay.. Treat them with respect or stay home

Nice resort but with a few glitches

The hotel transfer was easy. Just go past all the people until you see the air transat signs; they'll have a list with your name and resort and show you where to wait. They sell beer and water on the bus cheaper than you can buy outside the terminal. We got a welcome drink when we arrived and didnt have to wait long to check in. The lobby doesnt have air conditioning though so it can get hot. They have a welcome dinner for new arrivals which was good and some entertainment It is easy to get arou [... read more]nd on foot to different areas of the hotel, but if you get tired, they have bus signs where you can get picked up and taken wherever. There is a shuttle for $6US OR 65Pesos (each way), that will take you to playa del carmen. The a la carte restaurants were phenominal. The oriental and french are a must and the steakhouse is always booked so keep checking back if you want to eat there. The bars are well stocked with a wide selection of hard liquors and you can get any drink imaginable.There were good acitivites put on by the staff during the day and lots of bars to get a drink. On saturday, they had vendors come to the hotel for a night market. We saw some things that werent available in playa del carmen. Now here are the glitches: bar times varied (beach bar only available to vip during the day); 24hr pizza only available if the buffets not open; dive centre on site somewhat unorganized and pricey; internet service not very good for size of the hotel and # of guests; buffets not overly good but decent. Overall, my boyfriend and i enjoyed our stay here, but we personally like to try different resorts so most likely wouldn't stay here again for that reason alone.

VERY DISAPPOINTED IN THE BLUE BAY

THE GROUNDS WERE NICE; THE SERVICE WAS NONE!!!! HONESTLY I CAN SAY I ENJOYED MY VACATION BECAUSE OF THE COMPANY OF MY SISTER AND HER FIANCE. BUT BLUE BAY WAS A BIG DISAPPOINTMENT. NO BEACH. AND WHEN YOU ASKED FOR SERVICE YOU WERE GIVEN EXCUSES AS TO WHY IT HAD NOT BEEN LOOKED AFTER

Steal money

Everything was good,from our room cleaner guy has stolen 300 dollars! SURPRISE! We had good service,good food,but we were disappointed that somebody from service guys is a thief! unfortunately we forgot to use safe box.

Great Vacation

Another great vacation! My boyfriend and I come to Mexico every year. And this year we stayed at the Blue Bay Grande Esmeralda. The resort is very clean, with friendly people, the food is great, and the spa is amazing and relaxing. Antonio the head concierge of the hotel made my birthday special, sent chocolate covered strawberries and a bottle of tequila to our room. He also ordered me a birthday cake at the French restaurant. If you are looking for a place to relax, this is the resort for you.