We love it!

This is the 3rd or 4th time we have stayed at Sian Ka'an and we look forward to returning in the future. The resort is smaller than some of the larger resorts and much more quaint. The staff is excellent and responsive. Because you have access to the other 3 sister resorts, you have tremendous variety for restaurants, pools and beach areas.

Fabulous Resort

Bahia principe sian ka'an is a fabulous spot to stay when visiting mayan riviera. Staffs were friendly and eager to assist. The resort is situated in the jungle, it is very quiet with beautiful landscaping throughout the entire resort, the resort is beautifully kept and super clean. I would highly recommend this resort and wounder not hesitate to come back for another stay.

Must Go Here

Top notch. No complaints. Clean, exotic, spacious. Welcoming. Great food with lots of options for all types of eaters; regular, gluten free, vegetarian, vegan. Lots to do at the hotel or close by arranged by the hotel or through the tour company. Staff was exceptional, friendly & helpful. We really liked the freedom to go to the different hotels trying different a la carte restaurants or buffets or entertainment. We had a fabulous time & will definitely go back!!

We Keep Coming Back!!

We stayed at the Grand Bahia over the Christmas hoildays and loved all 11 days! This is truly a 5 star resort. I wasn't disappointed about anything except for the fact we eventually had to return home. Everything about this resort is exceptional - the food, the spacious rooms, birds and wildlife, the amount of pools, a reserved spot on the beach, so many activities, beautiful scenery, etc. The staff could not do enough for us. They're truly wonderful. And this why we keep coming back!!

Enjoyable

Grounds were very clean. We had a penthouse suite and were very happy with it. The snack bar food is limited and very cold. Bar service was good except on the beach. An hour late for the beach bar to open. Trolley service is fantastic. Buffet dinner is repetitive, but always something to chose from. Coffees were endless and delicious. It was an enjoyable holiday, but Couples Jamaica is our fist love.

Luxury Bahia Principe Sian Ka'an is a synonym for Paradise!

The service throughout the resort is impeccable. The room was perfect, roomy and clean. The hotel grounds are pristine! It is peaceful and quiet, in the middle of a jungle surrounded by birds and trees.

Third Stay - Best Yet

The resort for us has always been excellent in everyway. The greatest part of our stay is getting to know the staff. In our eyes it meets and exceeds our needs. Is it perfect...no but the closest it can be. The choice of dining is great. A wide selection of food satifies all. We will come back again.

Fabulous resort

Grounds were beautiful and well maintained. Room was great although the bathroom was small with only one sink. Service was exemplary. Restaurants excellent. was very disappointed with air canada vacations. our plane seats were in different rows on the way to toronto. no instructions as to where to find the shuttle to hotel. waited an hour before a shuttle came. had to call air canada to book seats back while we were in toronto overnight. no info at cancun where to catch bus to hotel.  [... read more]have been on many vacations with westjet and transat where everything was taken care of from the departure to arrival and back. would not recommend this company.

Perfect Trip

This is our 4th time at Bahia Sian Ka'an. Happy to see Carlos (bartender), Rigo and Simone (activity staff at pool). Pools: we prefer the activity pool and enjoyed the days we spent there. Food: so many options to eat. We were never hungry and loved everything we had. Room: modern, clean and fridge restocked everyday. We spent a couple days at Akumal resort and by the ocean. This is also a beautiful resort. We will be retuning soon. Thank you!

Luxury relaxation!

We enjoyed a fantastic time at Bahia Principe Sian Ka'an! The resort, food and service were amazing. We also thoroughly enjoyed the entertainment and the peace and quiet being a bit removed from the rest of the complex, while still enjoying all the amenities. We would love to come back anytime!

Many good things

We always enjoy the food at this resort. The sushi was excellent, as was the Mexican selection. The salads were fresh and varied, and we loved the huge prawns and smoked salmon. The service in the buffet was fast and friendly. We didn't go to any of the a la carte restaurants on this trip, as we were enjoying the buffet so much. The rooms were clean and, in our area, very quiet. The evening entertainment was sometimes excellent, other times not of interest to us. The three tenors who sang [... read more] one evening were outstanding. Make a visit to the infinity pool at the Akumal beach. We had an evening swim there and watched a spectacular lightning storm in a distant cloud. For us, the only down side to this resort was the noise of the air conditioner in the lobby bar, which made it difficult to have a quiet conversation. We are particularly sensitive to this kind of noise, as well as to loud thumping music. When this starts, we move on. Finally, another plus: You won't be bothered by people trying to sell you a time-share. Overall, this is a good place to eat and drink well, dance, walk, swim, relax.

Bahia Principe Sian Ka'an

This is a beautiful hotel. The grounds are well kept, staff courteous and professional, food of a high quality. Our stay was nearly perfect. The only negative comments would be that the hot water was often not quite hot enough. While one could still use it to shower, it wasn't as hot as one might prefer. Also, the buffet has loads of seafood. While this is to be expected of a "luxury" resort, the seafood is not segregated to one section of the buffet. This made it impossible for one of our trave [... read more]l companions to safely eat at the buffet for any meal other than breakfast given her shellfish allergy. I would would absolutely not reccommend this hotel to anyone with a serious food allergy. The entertainment staff was ok. Activities are plentiful but are pretty ho-hum. There's also no hot tubs? We were quite disappointed by this fact. All in all it was a great holiday save some very minor inconveniences.

True 5 Star!

Been to Mexico three times now, and this resort was by far the best. The buffet and a la carts cannot be beat. Service was great and the rooms were new and clean. Used the 24 hr room service every morning for fresh coffee and pastries!

Slightly less than what I would call 5 star

The wait staff were excellent and very friendly. However we requested a ground floor room for mobility reasons and ended up on the third floor. We complained and got moved to the second floor. The water in the pools was freezing and just about the same in the rooms We had no hot water for three days

Quiet and peaceful

Beautiful Resort, lots of quiet places to relax and unwind. Staff was friendly and attentive, made the resort feel like home. The resort was not on the beach, however knew that going into booking.

Luxury Bahia Principe Sian Ka'an

I loved the room that we stayed at as it was large and modern. We had a hot tub out front we took advantage of daily. It was our first stay at the Sian Ka'an our previous stay was at Akumal and it has it's own charms. We spent two wonderful weeks in the sun with only one rain day, which is amazing in itself. We took advantage of two excursions while we were there: Rio Secreto and Coba, both are 1/2 days. I really enjoyed the caves but the going is treacherous at times and I did not climb the p [... read more]yramid as it was high noon and I am not in great shape. I enjoyed learning about the Mayan culture and about human sacrifices. My favorite part was the private beach which was pristine and full of fish. You did not need to have any equipment to see the fish in the clear water. My second favorite was the food at the buffet, it was very good and plentiful. My one regret is that they often ran out of Rose wine which is my favorite. We did try some of the a la carte restaurants but I did not find them anything special and one was just awful. I would recommend this resort in general but enjoyed the little extra perks from the adults only.

Amazing value for your money!!

This was our 1st time to Bahia Principe Sian Ka'an and probably won't be our last! Food was incredible, all staff from our check in to check out were amazing and very friendly. We always received an "Hola" and a smile from every staff member. Pools were small yet never had an issue finding a chair. It is a short ride to the beach and we never waited more than 5min for a shuttle. Rooms were spotless and cleaned everyday. We are in our late 30's and we felt like we may have been the youngest guest [... read more]s there. Which was not a problem haha. We wouldn't hesitate to return to this resort.

Great Couples Retreat

Nice resort with a modern design. We had a penthouse suite with rooftop terrace which was a nice escape from the goings-on resort. Excellent, friendly staff. It was only a short tram ride to the beach at the sister resort. Was great to snorkel with the many fish on that section of the reef.

Resort is beautiful, but service was lousy

We generally had a great time. The resort was beautiful and clean. However, no matter whether you tip or not, you get rather poor service. It happened a few times that we were completely ignored by waiters, where we didn't even receive water with our lunch. We were also expecting to be served drinks while on the beach but that did not happen. None of the beach bars were actually open. The ride from the Sian Kaan to the beach was about 10 mins via trolley. Next time we will try another resort.

A great getaway!

We visited from Oct. 13-20, 2016. Sian Ka'an is a beautiful resort; the grounds are well maintained and the immediate surroundings are jungle-like. Our Junior Suite was very nice though it could have used a floor or table lamp to brighten things up. And the lighting in the spacious bathroom was inadequate. The resort itself is not that large so pool areas, bars and restaurants were never crowded. And there were no children! It was sometimes a bit of an inconvenience to have to take a shuttle t [... read more]o the beach or to one of the other three Bahia Principe properties. The beach itself was great and with the adjoining Akumal and Tulum properties, there was plenty of beach to walk. There are several gyms but all are very small; even the largest (at Tulum) has only two treadmills and two recumbents plus other equipment. And you have to rely on the shuttles which don't start operating until 7 a.m. Since that is the same time the fitness centres open, the treadmills, etc. are usually taken by the time you arrive via the shuttle. Food at the buffet was quite good but theme nights were a bit disappointing; the only thing Canadian on Canada night was the flag, nothing in the area of cuisine! There was more appropriate cuisine of Asian night, but there were Asian dishes every night. We visited one of the on-site ala cartes and the beef was very good. The other ala carte we tried (at Tulum) turned out to be closed, which was disappointing. Staff were very friendly and accommodating. We would consider going back in the future.