Nice resort

We really enjoyed this resort. Great size, spectacular beach, friendly staff and good food. Our room was a little dated but everything worked. No problem with our water or ac. Beds were a little hard and the pillows flat but we asked for and received extra pillows and got used to the bed. We don't generally nitpick anyway so we're easy to please. Grounds are well kept. We had a fun week.

Amazing resort , best trip ever .. the people are just 😍😍

Nice and quiet resort , people are ready to give their shirt of their back in a heartbeat. They are so welcoming and ensure you feel at home! The bartenders and bell boys , honestly BEST people ever and best experience with them! We will be going back to visit them! Not just going to Cuba for the beach but for the friends we have made ! So grateful to have had this eye opening experience!

Great beach got better!!

This is my second time at Cayo Coco and again I wasn't disappointed! Great beach with the rocks removed made it even better! Rooms were descent, staff where friendly. Food was ok but needed more omlette stations and faster tray refills. I was disappointed with the lack of music in the lobby at night before and after dinner. They had a trio of musicians working the lobby bar area looking for tips! That was not professional way to entertain at a resort!! The practice of people leaving their tow [... read more]els on chairs with no one there all day needs to stop. I have been to some resorts that remove people's towels that are not around. You needed to go to the beach before 6 am to get a shady spot then watch the spots empty for most of the day! Overall Cayo Coco beach and this resort was a wonderful experience and will be back and would recommend to others!!

Memories Flamenco Beach Cayo Coco Cuba

Just got back from Memories Flamenco. Had a wonderful time at the beach. Miles ensured that we had a cabana every day - paid him a total of $21 p but worth every penny as there is not many cabana's The beach is wonderful for walking and walking so far that you are alone on the beach - where in the world can you do that! The staff is great... friendly and fun! The rooms were sufficient and the food typical Cuba - not great but you won't starve. We did find the general appearance [... read more] of the resort to be very run down. This resort definitely needs attention to grounds and buildings! If all you want is the beach go here! If you need better food and an up to date resort go somewhere else!

Great Beach, Friendly Staff

Spent a week at Memories Flamenco Beach Resort. Staff always friendly and helpful. Always see staff cleaning. A little surprised when our room had two super single beds. Pools were wonderful and very clean. Lots of resort activities to participate in. Beach was great, lots of sand, kept neat and tidy, great for your morning walk. Had to pick and chose the food carefully, some things were hard to identify. Omelettes were best for the morning - and grilled fish at supper. Weather was amazin [... read more]g.

Decent resort

I have frequented Cuba several times and in various locations and various resorts Since I was prebooked at the resort I wasn't able to get a room with a king bed for 3 days There was an area where there was a lot of garbage scattered beside a building The shower water wasn't quite hot enough to have shower and several food items were questionable or missing from previous resorts Luckily I brought my own coffee maker as my room didn't have one Somewhat disappointed at this resort

Perfect family resort

This was our first trip to Cuba so we were not sure what to expect. We were not disappointed. We has a great time!!. As soon as we got there check in was smooth and they took our luggage to our room by golf cart for us. Mind you our room fridge did not work, the t.v did not work and the thermostat would not stay at the temp. we set it. But after one phone call they fixed it ASAP. The grounds were beautiful! and clean. Our room was always clean. We were on ground floor and I killed 2 bugs all w [... read more]eek. We always had hot water and the water pressure was fine. All the staff are friendly and polite. We spent most of the time at the ocean (we have a pool at home) My son always had activities going on. We saw a couple of the night entertainment shows. They were great. My son liked the Bochey Ball. The food was fine. some items could have used a little more flavour too them, but there were soo.... many other options to choose that you never went hungry. We stayed as a family in building 4. It is perfect walking distance to everything.

Ok resort for cuba

Just came back March 28 The landscape is beautiful . Try to get building from 1 to 6 if you can . We were put in number 10 and ask to be move closer to everything . The front desk were very nice and moved us to number 2 building which was awesome it had a nice view of the pool. The food was better then we expected especially in the buffet ,we really enjoyed the a la carte . We did not like the bed was very hard and also the pillows really flat . The beach had entertainment (music) but did not [... read more] last very long maybe a couple of hours . We would of like that the music was at the beach at least until 5 o'clock and also no food at the beach. Personally I didn't think there would be a lot of kids there being after March break but that wasn't the case actually I could not beleive the amount of kids there,a little disappointed cause our travel agent mentioned that it should be fine being after March break but I guess if you have kids and want to take them with you this would be a nice place to go. And also about the gym, didnt like the fact that it only open at 9 am doesn't give you much time to go get breakfast after especially the buffet time for breakfast close at 10:30 am. The shows at night were good but make you dont miss the Michel Jackson show very good . We had the couples massage mine was ok but the lady who give the massage to my husband was pregnant and not feeling good that day she stepped out twice out of the room during the massage for being sick with no apologies either which we thought it was rude .we felt bad for her that she had to work but maybe they should of got somebody else to replace her. anyway be careful if you book a massage at the spa. Now the service at the beach bar was awful very ignorant servers the two of them just talk to each other and gives you the drink without even looking at you . You say thank you and no welcome. And also the grounds workers would come to the beach bar with empty water bottles and get their bottles filled with rum and coke during working hours and they would get serve before you even thought you were there first, not sure about the service in the diamond club side. Overall we find that the service in general in cuba as changed a lot in the last little while .we went from loving Cuban people to not wanting to go back to cuba we were in cayo Coco in January 2017 and we felt the same .the service at the bars really bad . They don't really pay attention to you Didn't matter if you tip or not . Overall it was ok resort , big disappointment with the services, mostly at the beach bar . We will probably not return to this resort .

Good Resort

We really enjoyed our stay at this resort. I have been to Cuba 3 other times and this was the best one. The food was good - always fresh fish for dinner, beach was beautiful and staff throughout the resort were friendly and helpful. The entertainment in the evenings was always good and the beach activities were fun too.

Great resort

We were here 2 years ago and just went back again for one week in march 2017 they made a great improvement to the beach it was beautiful the grounds where we'll kept all the staff was great the food was good the room was kept very clean thanks to our maid Videlia all in all it was a great vacation

Beautiful Beach!

Resort overall needs some maintenance and upkeep. Just little things are showing age and wear and tear. Food was good for Cuba. Good variety. Coffee in buffet was terrible but better at the lobby bar. Entertainment team was energetic and fun. Good shows at night. Beach is beautiful, clean and still has a bit of the 'raw' feeling as the strip is not peppered with resorts and tourism. We had no hot water for 2 days in our building, but the resort reimbursed us with a free late checkout [... read more]. Service is good, although you do feel the need to have your wallet handy sometimes. Housekeeping is sporadic. They do everything if you leave a tip, but if you don't that day, they might not leave you towels or clean your toilet etc. Would we go back? Probably not. We had a great time there, but it wasn't spectacular.

Lovely Visit to Memories Flamenco

I travelled with my 76-year old mother, my sister and my daughter and we had a lovely time. The resort is very nicely laid out around the pool with nothing really far (except buildings 5,7,8, and 10). We were in building 9 and everything worked (AC, fridge, patio door, etc). As everywhere in Cuba, the beds are rather hard but that was expected. The food was also as expected in Cuba. There was always something we could find to eat and there was ice cream for dessert! We didn't try the a l [... read more]a carte restaurants but the snack bar had good pizzas and because we were Diamond Club we went for breakfast at the La Florencia restaurant each morning and we had great breakfasts (omelets - no standing in line; pancakes, toast, fruit plates, etc). Diamond Club also had its own spot on the beach which was behind building 1 and 2 (it moved recently) and there were always beach chairs and usually palapas. The beach is lovely but if you have tender feet, there are broken shells in the sand that you may want to be aware of but we didn't really have a problem. Sadly, the weather was windy and cold for the first 3 days but after that it was lovely. One think you can't control is the weather. There's a cute little market 5 minute walk down the road - the same place where the disco is located that a bus goes to each night at 11:00 pm. Very nice pools - three of them - one being a kiddie pool but it's not used much by the kids as they're usually with the parents at the big pools. The foam party in the pool bar pool was fun - to watch! Kudos to the entertainment team who had lots of activities going all day, every day. What I liked the best was the evening entertainment which was fabulous. What a talented group of young dancers who obviously spend a lot of time practicing and putting together the shows for each evening - particularly the Cuban night, Broadway night, and the Michael Jackson night. Often the same people were there in the morning leading activities, and were there in the evening as well. The shows are well worth attending!! Above all, the people of course were very, very kind. We met so many people and were treated with kindness and respect. I have to say it was a bit sad to see how we, as tourists, sometimes didn't take care and respect the place where we were staying. There was often garbage left laying around right next to a garbage can. It was sad to see as visitors to this beautiful country. Kudos to the grounds staff who worked tirelessly every day, cleaning up and repairing and keeping the gardens beautiful. It was one of the nicest resorts I've been to in Cuba, overall, and would go back again.

Great Resort

Hotel was great and grounds were as well. Great variety of food at buffet. The people were outstanding, always in good spirit and friendly. My only thing was my room being cleaned, although my fault when after a couple days I found this tab you insert in key lock on outside. When I did put out thet only clean bathroom once. Found strange I was room number 1 and was always last to do. Then they only changed the towels, w [... read more]as it because I was by myself? Other than that was good place.

Nice Resort

We had a nice stay, didn't run into a bad or rude worker. Everyone was friendly! The resort itself was kept clean as was the beach! We had a great stay! It was very family friendly or it was nice to get away with a group of friends. There was something for everyone - beach, pool, bars, shows, activities, boating, fishing, it was great fun!

Best resort in Cuba 🇨🇺

We are a family of four, with two teens. We went over our kids' March break 2017. The resort is clean, in great repair, and well appointed. The staff are kind and helpful. The daily entertainment was more than sufficient, whether you like to relax or participate in activities. Plenty to do for everyone. We enjoyed the Mediterranean a la carte, and the buffet. The snack bar fare left a lot to be desired. The only good thing there was the pizza. Would be nice if they had chicken wings and an i [... read more]ce cream bar. The beach was AMAZING! Lots of chairs at both the beach and pool. We spent 20cuc per adult / 10cuc per youth for a glass bottom boat & snorkling excursion (1 hour +) which was great, and super convenient as the boat picked us up on the beach. Plenty of beverage areas on the beach, by the pool, and the lobby. We would definitely go back. Met some great people. The only real downer was that because the resort was filled to capacity the septic system grey water, flooded the grass behind our building, so we got a whiff of funky sewage when we stepped outside, but we didn't spend much time on our patio so it was not a huge issue for us. Carole Webber from Trip Central.ca was super pleasant & helpful, and will be using her to book again for sure!

Great Resort

The hotel was great! The staff in the Buffet were awesome. We were there for 2 weeks and found the food to be above average compared to other places we have been in Cuba. Overall the hotel and grounds were neat and clean. The beach was great .

Awesome time, will return for sure

Our family had a great time at this resort. The beach was beautiful just like the pictures. The kids enjoyed the paddleboats everyday. The food and drinks were great, there was a good variety of food at the buffet. The kids enjoyed playing soccer everyday with the entertainment staff. The rooms were clean and well taken care of. The resort was a short drive from the airport which was nice. We will be returning in the future.

Amazing time

Our Family had an amazing time at this resort, great food, drinks and people. There was a variety of food at the buffet. The staff were friendly and helpful. Rooms were clean and well taken care of. Lots of activities for the kids. The entertainment staff was a lot of fun. The beach is beautiful. It is a nice short drive from the airport.

Not a 4+ Star Resort - We give it a 3

Travelled from Feb 17th to 24th, 2017 with my husband. Have been to many AI’s and other locations all over the world. Setting up this review from a “things you might be interested in knowing” point of view, rather saying how gorgeous the beach is and how wonderful the people are (it is and they are): Tips: - The bed pillows have a funky smell – might want to bring your own pillow case and a fabric softener sheet to tuck inside (and they only supply you with two flat ones per king size [... read more] bed) - There is no vinegar so if you want some for your French fries, bring some - There is no fresh citrus – apparently it was all killed by a blight a few years ago (so no orange juice). If you want lemon for your fish, better bring one of those “squirt” lemons - We had faceclothes in our room all but one day - We had a sheet and another heavier white sheet on top the first night. The next day the top sheet went missing and we never had anything other than the 1 sheet on our bed (thankfully there is a blanket in the closet) - Bring earplugs! Furniture/chairs scraping in other rooms and people yelling in the hallway echoes off the cement walls - Our toilet ran the entire week, but other than that, we had water (hot in the am, cooler in the evening before dinner) for showers – the tub is very high to get in and out of – don’t hang on to the towel rack, it’s not secure! - We had beach towels in our room at check in, but we never able to exchange them for the week we were there – they didn’t have any and the towel exchange was closed the whole time - The only outlet that is 110v is the blowdryer, bring a converter. We blew the breaker everytime we plugged ours in, but the panel is in your room so you can reset it yourself - Our room did have a fridge, a frustrating safe, an iron, ironing board, 2 umbrellas, ashtray, but no coffee maker - There is never any toilet paper, hand soap or towels in the public washrooms although we had all these in our room (no Kleenex anywhere) so carry some tissues with you - When you enter the main buffet door, head to the top left corner tables. You will be waited on by “The Ramons” – Jose Ramon and Ramon – best service in the whole resort. They will take excellent care of you (and appreciate your tips, which they share 6 ways – they work hard). - Salt and pepper – it was everywhere - The milk is very thick and different – maybe like drinking Carnation milk – didn’t bother putting it in our tea, had to drink it black. - Only saw one small jar of “no name” peanut butter the whole week, and it was placed on the edge of the bread table – maybe not the best place for people with allergies - Water is safe to drink in all the restaurants and bars, ice too, but we didn’t drink it out of the tap in our room – you are left with a large bottle of water daily and we used it to drink and brush our teeth - No slushy drinks anywhere – saw the slush machines but they just had lemonade – missed the vacation slushy drinks! And, no garnishes etc on the drinks, boo-hoo! - Check out the “martini” pop up bar off the lobby in the evening with Yoel. He makes great chocolate martinis and if you are brave, ask him to make you rocket fuel – yep, just what you’re thinking! But again, poor planning – he’d have 10 or 12 people lined up all wanting drinks, and he’d only have 6 or 8 glasses and he’d have to leave to go and find more glasses, so the lineups were much longer than they had to be – why couldn’t another staffer be a runner to get more glasses? - Bank at the resort was open every morning we walked through – although when you try to prove with a calculator what the posted exchange rate (running around 1.47 to 1 Cdn $) was, there always seemed to be an extra $3 CUC added on, and no receipts, and typically no $1 coins, you were lucky to get $3 CUC bills…meaning each tip was equal to approx. $4.40 Cdn! We were able to exchange a few of the $3 CUC bills at the front desk for $1 CUC coins, but they never had very many and would only do it if the bank was closed - Workers are being tipped with Loonies and Toonies, which they can’t cash in. Beware – they are all asking you to change the Cdn coins for the same amount of CUC ie they want to give you $5 in Cdn coins for you to give them $5 CUC…some were doing this, thinking they were doing the staff a favour…not doing yourself any favours! - Not once in the whole week were we able to get chairs at the pool, we like the beach anyway but a chance to sit by the pool one day would have been nice. - Check out the Churro maker in the afternoon by the upper pool – yummy. - We had to pay to get chairs on the beach in the shade – if possible stay away from the blue and white striped chairs and get a solid blue chair – they are in much better shape. Once we started paying, it didn’t matter what time we showed up on the beach, the chair guys had shaded chairs reserved that they let us use. They would ask in late afternoon if you would be back tomorrow and if you wanted a chair – if so you pay them then and again in the am. I don’t think you will be able to get a palapa without playing this game. In fact, we saw them building more palapas, of course, it is a money maker for them! - There was never any ice in the beach bars. This was part of a theme – running out of items that they shouldn’t run out of. There was no white wine at the snack bar several days at lunch – and instead of someone going to get some from another bar, they just told you no. There was no cheese left the first night at the pizza station in the buffet (and it was only 6:30 pm). Instead of them getting the pizza maker some cheese, they told me to go to the buffet and bring back some cheese. I asked if he wanted me to bring back a bunch and he said no, only for me. So I brought back some, which he proceeded to break up with his bare hands, and he used the last of the chopped up ham he had on my pizza. Next lady behind me, he sent her to the buffet to get her cheese, and when she returned, he said he was out of ham. Someone on staff should have been making sure the ingredients were ready for the chefs. Same thing happened in the morning at the omelet stations. The cook would run out of chopped onions and instead of a kitchen staff person chopping onions and other ingredients to keep him supplied and the line moving, he would leave to go to the kitchen to chop ingredients. By the last few days they had run out of ketchup and mustard, at least in the snack bar – not sure if it was everywhere or just one of those things they couldn’t think ahead or figure out they could solve the problem by borrowing from another restaurant - Never mind trying the beef, either in the buffet or in the specialty restaurants – you can’t cut it and you can’t chew it - Food in the buffet is cold – try to take from the bottom of the tray, it seems a little warmer. - Ice cream is the best dessert. At the beginning of the week there were tubs of ice cream, and everyone used the same spoon to scoop some out. Part way through the week, don’t know if they ran out of tubs or if it was a health concern, but they started stocking 1 L tubs of ice cream and had a note that said to please take the whole container. This was waaaay too much ice cream for one person, even for 2 people, so imagine the waste. We noticed the same with the jam – where it was in a bowl it was now individual jars of jam. - Could never get near the smoothie girl, line ups too long. Although I did hear her asking people if they had brought her anything on several occasions – she asked one guest why he didn’t bring her a T-shirt that morning and he said he didn’t have anymore. She also had a small pile of obvious gifts near her, saw some kids toys, colouring books, markers etc. - If there is bacon, and it seems to be undercooked, ask the chef making your eggs to throw it on the grill to cook it some more (and then it will be hot) - The staff are frequently dropping trays of glasses, and just walk away from the mess, leaving broken glass all over the buffet floor. We witnessed this on several occassions - please do not let your children (or you) go into the buffet in bare feet. - There is a small souvenir market you can walk to – walk out the main entrance, past the guard shack, turn left and walk down the street. You will come to a roundabout and see the sign for the plaza. It is about a 10 minute walk - The disco at the resort is closed and it looks like a long time before it opens again - Keep your eyes open for the gardener with the tarantula – that is cool. He’ll put it on you if you are brave (yes, I was – can’t say the same thing for my husband!) - You can email the resort to request a room, which we did, and received the standard response that they would see what they could do. The email address is jefe.ventas@memoriesflamenco.co.cu I had requested buildings 1, 2 or 3, and we ended up in 5. Really, even if you end up in 9 or 10 it isn’t that far unless you have trouble walking. If you end up in 5, take a short cut by walking through building 6. - If you have a stroller you will want a ground floor room – there are no elevators, all are 3 story buildings - There is horseback riding on the beach, we saw the horses there, but didn’t go riding. - There are jellyfish along the shore and in the water, so be careful. We saw them but didn’t get stung as others did - Fortunately we didn’t need any medical assistance but guests were pleased with the medical staff (cuts, ear infections etc) - You can sign up for spa services in the lobby in the am – when there is anyone at the spa booking desk that is – we only saw her there one morning. The spa is located across from building 10. I am not a spa person, but I would suggest you might want to do a tour before booking any services….just sayin’ - There are no washrooms anywhere near the beach. It is a long trek to find one. It was actually easier for us to camp out on the beach by the end of the papalas, and take a path back to our room in #5 than to try to find a public washroom (and there wouldn’t be any toilet paper there anyway!) It would be a long walk back to 9 or 10 from the beach just to use the washroom. - Don’t be like us and forget about Reading Week – big mistake – we thought we were smart avoiding March Break, but we were overrun with students making it impossible to get in the pool for the foam party (and why they don’t have one in the kids pool first so the little ones can have fun is beyond me – the poor little ones got run over by the students) and it was impossible to get near the bar to order drinks when they were in large groups. But we must thank the students who were playing Huckle Buckle on the beach – thanks for some great laughs! - Apparently you are supposed to get 2 a la carte reservation slips in your envelope when you check in, and if you don’t like the dates/times you can line up in the lobby in the am to try to change it. This sounds like a good idea – however our flight did not receive any pre-set reservations, so the whole plane load of us appeared in the lobby the first full day we were there, arguing with the lady that none of us had received the pre-reservations. Again, it took a lot of time to sort out, and the lady kept leaving the table and going off somewhere – not sure where she kept disappearing to, but it seems like they could have either had someone help her out or be better organized. Come on, they do this every week. - Bus ride to the resort from the airport is short and sweet. The driver/guide will sell you 2 cold beers for $5 Cdn. Make sure you know it is 2 for 5 – we witnessed people holding out a $20 and if they didn’t seem to know any better, would only get 4 beers, while those who did know got 8. - There is a currency exchange on the outside of the airport, when you get your luggage (they won’t let you go out until you have your luggage) turn to your right and the walk up window is there. The rate wasn’t posted, and we changed $40 Cdn just so we’d have some money to tip with and we received about $26 CUC. I asked for a receipt, and none was given. I ended up with all $5 bills, and change for the last dollar. I asked for $1 coins, and was told they didn’t have any – how convenient is that? So, I used a few $1 US bills for tips until I could break them down. - We arrived just before 1 PM and our room was ready. We just took our luggage ourselves and walked to our building. Make sure you try both your keys as soon as you get them, some people had problems that their cards were not working. Oh, and if it seems like you have no power or no AC, you need to put one of your keys in the slot beside the door to make it come on. - Entertainment could be improved – from the point of view that it doesn’t go on long enough. There was a sax player one night that played a few tunes in the buffet (Oh Canada was one of them, which was rather strange – one by one we all stood up and sang and then cheered when he was done…kinda like being at a hockey game) but it would have been great if he had played longer. Also saw him in the lobby one night – again just starting to enjoy it and he left. There are roaming musicians around the lobby but will only play if you tip them. There was also a band one night playing some oldies and they had quite a few people up singing and dancing in front of the stage – it was just getting going and then they stopped. Nothing else to do so people starting walking back to their rooms. There is nowhere to dance. - BUG BITES – OMG! Ok, these mosquitos are in stealth mode people! We live in a rural area and are cottagers so we know bugs. Fortunately we didn’t get bitten until the last day. I started scratching like crazy on the plane ride home – by the time I got some Afterbite on them, I counted 72 bites – where had they come from? My husband didn’t have any – until 4 days after we came home and they started coming out. We’ve been home over a week and we’re both still scratching. Strangest thing we’ve ever seen. Our clothes never went to our bedroom upon arriving home (straight downstairs into the laundry), suitcases included, yet we’re still breaking out in bites. And they are itchy and look like mosquito bites, not bedbugs or anything, Yikes! So, even if you don’t see or hear them, they are there and use your bug spray! I couldn’t imagine a little one being too happy to be bitten like we were. - Noticed garbage around the resort – obviously from the guests, but it wasn’t picked up by the staff for days. We remarked each time we walked by a glass half full of a blue drink, with a pink straw in it, that sat along the pathway from the buffet for 4 days before it was gone. We had dirty plates piled up outside our building for days. There was even a day when a full garbage can had been knocked over the day before and it was still strewn around the next night when we went to dinner. How many staff walked by that in 24 hrs? In addition, there was garbage on the ground, and broken plastic pieces from lights etc that have obviously been there a long, long time. Just pick it up. - Walking through the hallway one day, we saw a worker with a tool box say something to one of the maids with a cleaning cart. She went into one of the rooms (not the one she was cleaning), and came right back out and gave the repair man a bottle of sunscreen. He quickly put it in his pocket and off he went. So, if you are going to leave things out in your room, you might want to be careful. We rate this resort as a 3 star at best, would be much better when the hotel is not completely full.

Great for families not for romance...

The resort it self was ok, to many rooms and not enough amenities (pool space, dining, bars) that said, if you are looking for a family vacation resort this is the spot. The staff are amazing; the beach is BEAUTIFUL*****, which in turn make up for some of the short comings. Everyone one complains about the food, towards the end of our week it did seem a little repetitious, but was far better than the last three times we've been to Cuba.