Sol Turquesa Beach: Memories Holguin

the rooms were amazing, the pool and beach were great, buffet not alot of options, food was always cold unless you had them grill it, i even saw them put new food out when running too make sure i got it hot, but it was stone cold from the kitchen. Food also ran out alot especially the dessert table and they always took too long to refill it, ice cream was always melted they don't have a proper freezer for it. The bars were good but always running out of things so they couldn't make your favorite [... read more] drinks, also didn't make the drinks properly as a pina coloda supposed to be served frozen, it never was. Banking was also a big issue, they say they open at 7:30am, we got there at 7:35 to change money into pesos, we stood outside for over half an hour, while the teller was doing some paperwork, she saw we were waiting, and still didn't open the doors, she didn't open til 8:15am. I thought this was a one time thing our friends she did the same thing the very next day, they waited over half an hour before she opened the door, and then said she had no pesos to give. How do we give tips to waiters and people who clean our room when their own bank won't give any pesos, How does a bank not have pesos for tourists? Ridicioulous!!!

Riu Emerald Bay: amazing resort

The resort itself is very nice. The front desk staff was extremely helpful, especially Elizabeth Vega and Alejando Zamudjo! Thanks for helping us! The entires stay was perfect. Only downside was the ocean conditions, too rough to swim, and we new that going in. Many thanks for the most relaxing holiday!

Riu Playacar: Fantastic Resort!

The RIU Playacar was a small beautiful resort. We were there from Jan 16th - 27th, 2016. The resort staff were outstanding, From the cleaning staff to bartender's and CSR staff. With this resort you can use 3 of the 5 other RIU's as well. The grounds were well maintained, food was outstanding, and being a $8 dollar ( US ) cab ride from downtown Playa Del Carmen ( 5min drive ) was a bonus! The rooms were very well cleaned. The hotel was renovated, I think for the better! I was very hesitant to go [... read more] to Mexico to begin with, but when I arrived I felt very safe even walking from resort to resort, as well as downtown at night. The wait staff especially " KEVIN " was outstanding. the bartender " ENRIQUE " and 3 other gentlemen sorry cant remember there names ( Lobby Bar ) were exceptional! we never had to wait for a drink. "EVER" the Coco Bongo Rep was awesome ( not sure if he was part of the resort ), but took great care of us when we went to Coco Bongo. As far as alacarte ( sorry for spelling ) there were pretty much dead, only because the buffet was so good. the pools were ok ( not a sitting by the pool person so ) the swim up bar was great! lots of room. Beach was amazing, water was bath tub warm. so Overall it was an amazing time at this Hotel! wish we didn't have to leave.

Riu Emerald Bay: Relaxing family retreat

Very well kept, great buffet with lots of food and great features every night, pools were clean with plenty of room to swim or lounge, kid pool was a bonus! Beach was huge and beautiful, drinks were fantastic... premium liquors at every bar. Great security always felt safe!

Riu Palace Punta Cana: Great resort with outstanding service.

Although as many people have stated the rooms could do with an update especially bedding and furniture. I thought the size and amenities of the room was grest. We were in room 2127 which was close to the beach as we had requested. The room was always spotless with beautiful towel art every day. The beach was gorgeous lots of chairs. The pool was loud and really not our style but we were happy to be at the beach anyway. The staff at this resort is it's best asset.

Riu Cancun: Great Place to take a vacation

The hotel and grounds were top notch. Everyday the place was cleaned top to bottom. Food was plenty, fresh good and lots of options. Service was excellent from the bar to the dining areas to the maid service.

Riu Playacar: great resort

Very nice resort beautiful beach grounds are well maintained staff very cooperative the food was very good not too impressed with the steak house restaurant stakes weren't that great nightly entertainment and beach activities were excellent the one negative point about the restaurant was the vendors on the beach consistently day in and day out every hour of the day there were vendors on the beach walking right up to you asking if you wanted to buy silver sunglasses hats etc

Riu Santa Fe: A great week at Riu Sante Fe

This resort provides great value. The place is huge so there are lots of different areas to go to depending if you want quiet or lively. Nice to be able to take the bus to the marina without any worry. Will go back for sure.

Sol Turquesa Beach: A unique resort for active people

Our trip was in Jan 2016 trying to avoid a week of cold weather in Canada, unfortunately the weather in Holguin was a little bit cold and rainy accept for two days, being positive; we did not get burned by the sun but still got the tan The staff was amazing and they were trying their best to accommodate us and reduce the effect of weather which has nothing to do with the resort. The room always clean and in mint shape, thanks to our house keeper Gracy she did a marvelous. If you hate walking and [... read more] using a lot of stairs do not go to that resort If you are active and like to have fun this is the resort for you........ Plan in advance what you will do every day you will be fine The food was amazing and well presented despite some line waiting but it was worth it unless you go to the restaurant very hungry and that is your fault, the staff was very friendly even if you do not tip them just treat them with respect with nice words; they will go a mile to serve you and you can make a difference in solving any issue by talking to the management in a positive attitude... Try to avoid the Sand fleece it is worth than mosquitos they get you as high as your knee unless you are laying down on the sand or on a chair and you do not feel their bite until you go to bed, it is very itchy for 3 to 5 days, no matter what you spray your self with all kind of insect repellent they still bite you without your permission The best remedy is alcohol and smudge it with green papaya If you like to go around by your self to enjoy the nature and learn about the locals try to rent a scooter for a day for $30 CUC do not take Canadian bills just US and more than you need to avoid a lot of waiting If you like to enjoy your vacation you have to think positive. Finally, regarding management roll in making this resort an excellent place to go to is: efficiency there is a room for improvement and like to thank the management for trying their best.

Riu Santa Fe: good resort

Just returned from our vacation some quick notes Check in was easy done on the bus so all we had to do was get a room key and card towels. But there was no direction an getting to our rooms on the resort and we had to carry our own luggage to our rooms ( I have never had to do that ) grounds were extremely clean the cleaning staff were very good but not too friendly entertainment staff were great beds were a little uncomfortable and hard Front desk staff were horrible. very rarely answered the p [... read more]hone I think 2 out of 20 calls during the week , I had to go to the front desk and wait in line to ask for a pillow that never arrived. Beach was not really good as you were unable to swim in the water and the sand is very course Food was ok , it tasted better then it looked for the most part Buffet was ok but a lot of the time there was shortage of food. I do not think there is enough restaurant space to accommodate the resort I found myself waiting for food to be replenished at the buffet or wait in very long lines to get food. Bars were good but at times very long wait to get served , they would do better to have a few more bartenders overall I would say this resort has potential to be better based on the service overall I rate it 3 but it can easily get a 4 if they fix that issue

Senator Puerto Plata Hotel: Clean and friendly staff

We enjoyed our stay at the Riu Bachata. The staff were friendly and the check in and out process was easy and hassle free. The rooms were spacious and clean and the grounds were lovely. We enjoyed a couple nights of good entertainment. The food was ok and we certainly would not starve but there was nothing that I would say was extra special! We had a toilet that was broken and went unfixed for two days, a television that did not work properly and the smell of sewage was a bit overwhelming at tim [... read more]es! The floors in the downstairs hall became quite slippery when wet! As at all resorts the fight for chairs at the pool and beach were a daily occurrence and the usual 6 a.m line for reserving an a la carte restaurant was an annoyance! All those things aside we definitely enjoyed our vacation!

Riu Palace Mexico: Great resort---front office staff helpful

Grounds were immaculate ----public areas clean as staff was cleaning ongoing Staff friendly and very helpful ----good music and evening entertainment Food good---loved the linen table cloths and napkins.Housekeeping --super

Riu Palace Antillas: RuiAntillas

Great place to stay in Aruba, beautiful beach, food & service. Every room has a partial ocean view & comfy beds.great selection at the buffets and also get to use the Palace buffet and bars and pools.

Riu Palace Cabo San Lucas: Very clean good food

It was in the smaller side of resorts that I'd stayed at previous but I felt it lacked in activities and entertainment but overall like anywhere always room for improvement, and beach very clean, but not safe for swimming

Riu Palace Paradise Island: Heartless next door to Atlantis

More of a couples / family / destination wedding resort than a single's hookup, RIU Palace Paradise Island has beautiful multi-blue ocean views, very friendly service, clean grounds, an active and engaging entertainment staff with planned events that aim to pump up the howlies during the day and bring lulz to couples during the night. Literally steps away from Atlantis, there's no sense of listless boredom as there are also tables set up in the lobby with dozens of events and activities to choos [... read more]e from. Upon arrival to the Bahamas, there was a bus directly to the hotel, then an informative session which explained the exit accommodations and guided tours and activities so there was no sense of confusion or fear that the returning flight might be missed. All drinks were free, smoking was allowed everywhere except the Calypso Room (where the nightly entertainment was held). The rooms were cleaned daily, comfortable, contained a safe for valuables, and had its own liquor dispensers (Gin, Vodka, Rum, Whiskey) as well as a mini fridge that was also daily stocked with beer, Coke, Diet Coke, Sprite, Club Soda, Tonic Water and of course 1L bottles of Water. The view of the ocean from the room's balcony was breathe taking - the ocean was also visible from the bed and chairs inside as well. The room keys were demagnetized by the rare-earth magnets in my pocket a couple of times, but they were quickly reflashed by the lobby. The rooms were quiet - no loud screaming drunks making a racket during the early hours of the morning - and had 50 channels of satellite TV, including HBO, Showtime, and Cinemax. Food-wise, all buffets and even the fancy restaurants were all free. The buffets were shifted everyday so it was different food all the time (excluding popular staples like French Fries, Pizza, Cheeseburgers, Eggs, Bacon, Salad Bar, Meat Sauce Pasta, Fried Chicken, etc). The Breakfast buffet had Champagne for Mimosas and fresh fruit smoothies. The Dinner buffet always had a specific theme (Italian, Mexican, Seafood). Even at the buffets, there was constantly service staff readily available to pour water and coffee and gets drinks. The fancy restaurants (Steakhouse, Japanese, Fusion) needed reservations, so it was encouraged to wait in line in the lobby at 7:30 to 8:00 AM to reserve tables up to 3 days in advance. Table for 1 was perfectly okay, though felt very obviously single and alone being surrounded by couples dressed to the 9s. The fitness centre in the resort was clean and machines that were broken were usually fixed the next day. There was a Sports-type bar with a pool table and several pub-type video games. The stores were pretty expensive, as to be really expected as the Bahamas is an island and the RIU is a resort, so expect to pay the same price for a bag of Doritos as for a package of Goody's headache powder. The beach was beautiful, though public (as opposed to the Atlantis having private beaches) so expect to be offered hard drugs within 30 seconds, very much like going through a back alley in Amsterdam...and getting attitude for refusing them. Other than that, the locals were fine on the Culture Tour, which included the Junkaroo heritage centre, the Graycliff Chocolate Factory, the art gallery, and the John Watling's (Rum) Distillery. Paradise Island itself is more private land and there's a $4 toll to cross the bridge over from Nassau, so that keeps out a lot of the more shady types that would try to rip someone off. In summary, a beautiful beach paradise that's all-you-care-to-eat and all-you-care-to-drink with great staff that's a little on the pricey side, but well worth it. PS. +$10 at the casino in Atlantis #winning

Riu Guanacaste: Terrific resort

Great pool, very clean, courteous staff - numerous excursions available, terrific pool and bar service, lots of lounge chairs in sun or shade. Beach nice to walk along but with a strong surf. Rooms immaculate with well stocked mini bar. Extensive food selections for all meals with attentive staff and a fun entertainment program.

Riu Caribe Cancun: Wonderful resort!!

From check in to check out staff were amazing!!! Rooms were wonderful and very clean!! Food was excellent!! Tons of options!! Would we book at this resort again?? Most definitely!!! Drinks were always plentiful and powerful!!

Riu Palace Punta Cana: Wonderful Resort

You want to go on vacation to a High Class Resort without breaking the bank, this is the resort of your dreams. Best resort thus far since our history of travels. The people, the service, all impeccable, awesome and amazing. Everyone is always eager to assist you, especially the servers at the Main and Beach buffets's were awesome and attentive. The food, what can I say, Awesome and the cocktails, whatever you heart desires. My favorite place was the Bavaro Beach with the turquoise / blue ocean  [... read more]water, this was sanctuary. Have to say there was wind at the beach everyday, but this did not bother me because when you are seeking the attention of the sun, you definitely need some cooling off. The rooms were good and very clean. The only thing that I found negative was the week we were there, the hotel was booked solid and the availabilty of seats in the dining room and out in the La Plaza, were very limited. I must say, everyone has to visit the El La Carte Krystial, the best ever Beef Tender Loin you will ever eat, every bite was mouth watering. Loved the Resort! Sandra & Carlos Reis

Riu Flamingos: Great resort

Just a super resort with manicured grounds,excellent wait staff and great food.spent2 wonderful weeks with superb only downside had dispute with cab dispute and could not get any solutions with hotel management even when promised .Although disappointed would recommend this resort to anyone looking for a super vacation

Riu Playa Blanca: Great Resort!

Overall, the hotel was great! The food, rooms, beach and pool areas were very good, clean and well kept. The only problem we had was that there weren't any washrooms close to beach. This year the temperature was very hot and there wasn't much shade. We are aware that it is a new hotel and the trees have not yet matured but beach huts would have been beneficial.