Paradisus Rio De Oro: Good enough to guarantee another visit next year!

We couldn't ask for more. The room was clean and comfortable, the food was very good an the grounds were beautiful. A reef at the beach made for interesting snorkeling. All of the staff were as pleasant as they could be. We loved it.

Hotel Vigia: Very nice. Family. Vacation.

Nice little resort. Small size and layout makes it easy to meet and make new friends and get to know almost everyone working at the hotel. Very close to the beach (less than 50 meters from the cottages). Employees were always really friendly and tried to help and tried to ensure customer satisfaction. Service standards improved since our last visit in 2015. Food was good. Not a wide selection of available options, but what was presented was done well. How can you complain about wild caught f [... read more]resh shrimps, calamari, local white fish and red fish, locally farmed eggs, (presumably) organic pineapple, oranges, papaya and bananas? Great lobby bar, with Yoselin making fantastic cocktails. On the downside - perhaps we visited during the dry season when the sea levels were low, but we felt that the beach lost its allure because it didn't have shallow areas where you could walk for miles and be on your knee deep in the water. We were told that the beach was "widened" as rising sea levels over flooded palapas. Still, the sea got deeper and we couldn't find shallow areas for little kids to play. A short bus trip to Playa Pilar solves these issues, but it costs 5 peso per person + 2 peso per beach lounge chair. Overall we had a great time, enjoyed the food, coffee, cocktails, good night shows. The weather was nice. Would love to come back, but because of the new beach, would probably take a look at the other comparable alternatives.

Tryp Cayo Coco: Great Resort!

My boyfriend and I were there from Jan. 30 to feb. 6. We had an amazing time! We went to the NIghtclub in a cave, a couple beach parties, and nice restaurants on the resort. The beach was beautiful and the staff was friendly. This was defiantly more of a party resort (no complaints there). Our room was large with a great view. We had running hot water at all times and 24/7 service if there was a problem. Overall it was phenomenal!!

Paradisus Princesa Del Mar: Disappointments

DO NOT TAKE ROOM 3111 and the room beside. Although we were upgraded to a suite at our request (we were celebrating our 45th wedding anniversary), we provide you with our disappointments and concerns. The first is that our suite smelled of sewage and not musty.. We initially reported to the maid and she would put a spray. Towards the end of our stay my wife couldn't stand any longer and reported again by going to the front desk and they did not do anything after promising us that it would get f [... read more]ix. The resort was purchased by (Melia). Before this time all international drinks were inclusive. No we had to pay 6 pesos (8:40dollars Canadian per drinks). The Bamboo restaurant was our favorite the first time we were there and now it was the worst. The shower head in the bathroom was broken. Luckily there was a second small shower we were able to use. I used the gym every morning at 7:00 am and noticed that a tread mill was not functioning with a sign on it that said "Out of order. The same machine of 7 years ago. This was a 5 star resort but now is lot less. Staff was nice, room was clean but utensils were sometime dirty and plate greasy Really too bad...... Not returning.

Melia Jardines del Rey: Loved the getaway

We really enjoyed the resort, the beach, the pool and our room. Room for improvement is with the food - we didn't find any of the food hot - everything was luke warm. The only other issue is the seafood restaurant - the service was not good except the guy cooking the lobster - he was way over worked compared to everyone else there - we waited in line for an hour to get our lobster which he cooked perfectly. They should have had both sides cooking lobster and people bringing them out regularly [... read more] to the cook - this would certainly speed things up.

Sol Varadero Beach: What a let down.

This hotel was nothing like the pictures...it was under construction and the staff were not personable at all. The food was what is expected in Cuba. They ran out of a lot of food and drinks. The grounds and the pool were dirty. The beach was amazing, that's about it.

Melia Cayo Coco: Wonderful time

Had a great time at the Melia Cayo Coco. The beach is terrific! It was redone this past January and is very clean and doubled in size. The staff, food and lodgings are all great. No question or request was ignored and the staff endeavoured to solve any questions asap! Will definitely be going back!

Melia Jardines del Rey: cockroaches big and small are completely unacceptable even for CUBA

I would strongly suggest this hotel NOT be recommended to anyone looking to travel to Cayo Coco. When traveling to Cuba ( this was my 5th time down in Cuba) your expectations/standards are set much lower than traveling to any other sunny destinations and you somewhat know what’s waiting for you, having said that cockroaches big and small are completely unacceptable. Especially when they are seen daily crawling around the eating areas ( main buffet, beach front buffet, 24hr snack bar and lob [... read more]by seating area). When I tell you there were several crawling on the walls, floors, overhead exhaust at the grills and on the granite counter tops were the food was sitting I am not exaggerating in the slightest. What horrified us the most was while eating dinner one evening, one crawled up my nephew’s back!! I am disgusted to say the least; our kids were traumatized and we had a very difficult time getting them back in there to eat. The food itself wasn’t very good ( thank God for bread and butter) and that too just added to the challenge. The little things that could easily be over looked ( lowered expectations) but the cockroaches just ruined it all; a few mentions of “the little things” - Thankfully we brought our own beach towels as not once during our stay were there beach towels available for us - One toaster in the main buffet – 1 - Slow Slow Slow service and crappy attitudes from the wait staff – most meals we had to get our own cutlery and drinks from their service tables - Big resort with no shuttle service anywhere - there were 4 wild dogs fighting each other daily and running freely throughout like rabid animals - food was terrible - pools were not cleaned daily -sewage stank it’s unfortunate cause what good there is at this resort can never override the bad. Don't take my word for it and go down to this self proclaimed 4.5 star resort, spend some decent money and experience it for yourself...cockroaches may not bother you, it may be your thing

Melia Marina Varadero: Great Resort

This hotel was very clean...a little on the quiet side which was fine for me. Beautiful scenery being next to the yaght club. Staff very friendly and they didnt expect any tips which was nice that they didnt hang around expecting something. Convenient location next to shops and easy commute via bus into Varadero. Buffet food as expected, they did change it up a bit. The a la carte restaurants were good. Pool very clean. Beach was nice except not much room depth wise, very crowded not a lot o [... read more]f space between you and others, but nice and long for walking.

Paradisus Princesa Del Mar: Beautiful Resort

Fairly quick check in. Requested building close to the beach which we received. (Bldg 1). Definitely closer to beach but a bit of a hike to lobby and pool area. Nice room, large bath, great water pressure and lots of hot water. Booked 2 alacarte restaurants prior to our trip and both were accommodated. Highly recommend as guests complain reservations were difficult to make after their arrival. Food at alacarte restaurants was amazing - so so at buffet. Spent most of our time on the beautif [... read more]ul beach. Beach bar was cute but if you are looking for something other than a cerveza or rum and coke, I would recommend the lobby bar. Enjoyed coffee and cappuccino in the lobby prior to going for breakfast (much better than at the buffet). The rock house is also a great option for lunch or dinner.

Paradisus Varadero: cuba vacation

trip to varadero great nice hotel newer sections better our room was older but clean and a very hard mattress . T he maids were very helpful and nice to talk to. this was a quiet resort and very relaxed atmosphere contrary to what we have heard the food was delicious with lots of variety,some people are never satisfied cuban beaches are wonderful and the people genuine and friendly. a great holiday and good value for the money.

Hotel Vigia: Nice place

The hotel is a dated and the rooms need work. Staff very friendly and helpful, always trying their best. Very wide beach. Good for kiting. Nice beach side restaurant for lunch and some evening dinning.

Paradisus Varadero: Enjoyable Holiday Resort!

Just returned from a week at Paridisus Varadero Resort & had an awesome holiday. Beautiful white,pristine beach with lots of room to handle all the visitors staying at resort. It is a great facility even tho the suites are somewhat dated...the rooms are clean & wellkept. Impressed with the variety & taste of the food at buffet. The pizza & pasta station was delicious. The employees at this resort were amazing & very helpful. Overall it was a positive experience & will return.

Paradisus Princesa Del Mar: Beautiful resort and beach

Excellent resort. Well maintained grounds, good entertainment and pleasant courteous staff Royal Service was especially good. Enjoyed the room, the pools and the restaurants.****************************************

Paradisus Varadero: Beautiful

Great service, food was good, fun entertainment and lobby area was a great place to hang out and relax. The pool and beach were beautiful and clean. Our room was worn and could use a facelift but the maid did the best she could.

Melia Cayo Santa Maria: Good Resort, Travel not so good.

Clean, nice grounds, friendly staff, good beach. Food is Cuban standard except Japanese a la carte which was excellent and the French which was horrid. Daniel the breakfast chef could always be counted on to make an excellent breakfast omelette. Juan Carlos at the lobby bar was as good as two waiters. Good burgers and pizza at the pool restaurant. Danielle our Air Transat rep was always personable and helpful. Some servers and some meals were excellent while others were not, so 3 stars. Be care [... read more]ful when you book as it is not very apparent when the flight has stops. Return flight stopped in Havana where we spent more than an hour on the ground with inadequate cooling. We boarded the plane at 12:10 and were not even given as much as a drink of water until after 4:00. The bus ride to and from the airport is more than two hours twenty minutes with stops at other hotels, not one hour forty minutes. Hotel recommended, airline not.

Paradisus Varadero: Excellent Service!

Upon arrival we upgraded to the Family concierge as we wanted internet access in our rooms, we paid 50 pesos per night for the upgrade and it was well worth it. We got a butler Natalia that took care of all of our needs, from booking our restaurant reservations, exchanging our money, booking the spa etc, all our needs were met even if she had to walk the whole resort to find us. The entertainment team was also amazing, Eddie and Reynold were always involving us in activities, keeping us in the [... read more] loop of what was happening and where, and giving our quiet space when we needed. The food was excellent and the rooms were comfy and always very clean. Highly recommended.

Paradisus Varadero: Un endroit à absolument éviter !!!

L'endroit était bien situé sur la plage. Mes elements positifs s'arrêtent là. L'endroit était excécrable. C'était mon 5ième voyage à Cuba, et heureusement, car je retournerais jamais base sur l'expérience au Paradisus Varadero. La nourriture était moins que passable, les chambres étaient usées par le temps, le service, sauf qq exception, était nul à la limite condescendant. Je me déplacais en chaise roulante, et les membres du personnel était au courant, plusieurs fois, j'a [... read more]i appelé pour un transport, et j'ai laissé sonner plus de 20 coups et aucune réponse. Notre frigidaire n'était jamais rempli, même avec plusieurs rappels. Nous devions retourné régulièrement pour faire magnétiser notre carte de chambre car elle était défectueuse. Nous avons fait le voyage avec un couple d'amis, il n'avait aucun eau chaude dans leur chamber, de plus, ils se sont fait piques, par...nous ne savons pas encore quoi, mais avait le corps couvert de piqure. Nous avons dû aller se plaindre et à un moment monter le ton pour être entendu. Ils ont finalement eu droit à une relocalisation, mais après de nombreux retours au service à la clientele. Nous avons discuté avec plusieurs vacanciers et tous étaient unanime, personne ne retournera à cette endroit. Comme indiqué ci-dessus, j'ai été dans le passé à plusieur autres endroits à Cuba et j'ai adore la nourriture, le service impeccable et "friendly" des Cubains ainsi que l'endroit. Je vous recommande donc le Iberostar Auguna Azul...mais JAMAIS le Paradisus.

Paradisus Varadero: Beautiful resort

The hotel rooms are older and the beds are hard but it was clean . The staff were helpful and friendly. Beach was beautiful there was lots of lounging chairs so you didn't have to worry about not getting one. The food in the buffet was always good,lots to choose from. Always felt safe in Veradaro which is a big plus when choosing a resort.

Paradisus Varadero: People were very friendly and helpful

This was a fun holiday but I found the buffet restaurant was repetitive. A la cartes were great. It didn't really seem like a 5 star though. There are not enough bathrooms in the public areas. The pool has no railings or hand rails going into pools so difficult for elderly. Check in seemed disorganized and time consuming I wish breakfast would be served later than ten am.