Riu Flamingos: Fantastic week at RIU Jalisco

We're not resort people, but would go back in a heartbeat! Hotel rooms are spacious, beds are super comfortable, lights, toilet and shower are in excellent condition, mini bar was restocked every other day! Loved the view from from 4162 - great balcony with built in drying rack. In fact, bonus points for the awesome foldaway drying rack. We're vegetarian and were delighted with the food options. What a perk to be able to have daytime access to the sister hotel that was just two doors away. Fa [... read more]ntastic beach for hours and hours of walking. Super easy to rent a car through Alamo - which they brought to the hotel. We drove ourselves to Sayulita for the day. Didn't do any paid day trips, but heard good things. Kudos to RUI for the endless eco efforts: no straws, reusable cups and plates, great signage in rooms that encourages re-use of sheets and towels in order to waste less water and electricity. LOVVVVVVED the non-smoking policy!!!!!!! Only downside: every time we went to dining rooms there were dirty tables and drink service was slowwwwww. Seems like bars and restaurants were understaffed. But we would still go back and recommend the property to everyone.

El Cozumeleno Beach: Not happy

I am writing this on behalf of my parents. They have been to El Cozumeleno at least 3 to 4 times pre Covid. This year they travelled there for two weeks and returned on March 14th. The experience was horrible. They didn’t like the food as it was the exact same thing every single day to the point where they couldn’t eat anything without feeling nauseous or upset stomach. There was no entertainment like there had been in the past. Barely even any music. The service was extremely slow. The one  [... read more]positive thing is that the grounds were kept clean. With regards to Covid, well my parents are in their mid eighties, they both came home testing positive for Covid! Need I say more! Much to their surprise, when they arrived at the hotel, they were charged $182.00 USD and had to pay immediately. This was supposed to be an all inclusive trip. Other hotels there didn’t charge a dime extra. When I reached out to trip central regarding this charge, apparently the very fine print was at the bottom of the hotel voucher. They received this voucher after paying for the trip and no one made mention to this. I booked this for them online but we had spoken to trip central reps over the phone several times and no mention of this was made.The air Canada rouge flight was a terrible experience as the washroom sinks were plugged up with tape and they only had small packets of hand wipes. The bathrooms were filthy. As far as service goes, they weren’t even offered as much as a cookie on flight. Sad to say that this trip cost them almost double than usual but unfortunately it was the worst experience ever! As I mentioned, they are on old age pension and saved in hopes to have a good vacation, but it was the worst. They would appreciate some form of compensation at least the tax that they had to pay at the hotel!!! All of the people checking in at the hotel were very very shocked to have to pay this tax.

Occidental at Xcaret Destination: Naturally Beautiful Resort!

We loved the natural jungle setting. Seeing monkeys everyday was a highlight! Bambi the deer, Coatis and Agoutis, Iguanas and Flamingos! Everyday had animal excitement. I would have liked to have seen the Flamingos in a better spot with more stimulation but they looked very healthy. There were also beautiful macaws by the lobby area. I felt bad that their wings were clipped, but then found out that they come over from Xcaret everyday. Xcaret has a successful Macaw breeding program where they are [... read more] helping to repopulate Macaws back into the wild. I was very happy to hear that! We absolutely loved the natural pool. Another highlight! The beach is small but it’s beautiful and very clean. It’s perfect for kids because it’s an inlet that’s sectioned off from the rest of the ocean. It’s also great if you are new to snorkelling. You can also snorkel by the natural pool but only on a calm day - check the warning flags. I went when the flag was yellow, and don’t go by yourself. It’s technically off the resort. We brought our own snorkel gear, I never figured out if they offered it. Best to bring your own. My daughter and her friend had a lot of fun at the pools playing trivia and cornhole. They are 18, and also really enjoyed the nightlife. Our room was nice, loved the balcony! That’s where we saw the most monkey action. AMAZING!! We were in building 18, 2nd floor. Our information hosts Ashley and Camilla were so kind and helpful. The cleaning staff was lovely. Checkin was quite a slow process, but not a big deal. The lobby was beautiful to look at while we waited. All of the staff were friendly, fun and there to help. We had such a great experience! We bought the unlimited Xcaret passes, which I think was a good idea. We walked over to the park almost every day. The Aviary is outstanding. And the underground /cave river was really fun and relaxing. The food was a mix of ok and good. You found what you liked and stuck with it. My daughter and I are vegetarian so we were limited to begin with. Fresh fruit was great. We liked the pasta bar. And again, the staff was lovely. It was an expensive vacation but when you get there and see your surroundings you understand why. A lot of work goes into this place. We had a really great trip!

Barcelo Maya Beach Resort: The resort was beautiful but the beach was not! Lots of sea weed and rocks. Very hard to walk any distance on the beach.

The room was satisfactory as far as sleeping but the maid service was iffy. We had an incident where the maid broke the coffee pot glass in the bath tub/shower and never even cleaned up the glass only got rid of the pot handle and ring. When I phoned the front desk to report this, they said sorry but that was it They never even sent anyone one to pick the glass out of the tub or off the floor and if I had not noticed the glass before getting into the shower, they could have had a problem wit [... read more]h someone could have had a very bad cut. We cleaned the glass up ourselves.The cleanliness was not up to my standards but realize we were in Mexico. Some of the restaurants in the resorts were very nice and we really enjoyed them.

Occidental Cozumel: Truly awful

When I say everyone was ill, I am not exaggerating. It was clear when we arrived something was going on and sure enough 2 days later we were all sick with fever, vomiting, diarrhea. People throwing up in the bushes, sheets with vomit on them. The poor staff was doing what they could to help while management repeated nothing was happening. The grounds are lovely, rooms spacious and Norovirus or who knows what abound

Barcelo Huatulco: Loved it!

Loved this Barcelo , very clean public areas and rooms ! Staff was friendly , easy to understand and seemed to love their jobs! Great evening shows , dancers and singers were very talented. Was there 10 years ago and would go back again! Please pass along my thanks for a great vacation .

Secrets Huatulco: Amazing resort

Loved Secrets!!! This is one of my favourite resorts - the food was amazing, the staff at the resort were so happy and helpful. The weather was incredible!! I loved how all of the pools had a different vibe - one was full of activities, music and had a swim up bar. The other pool had more shade and a calmer feel and the third was shallow with a hot tub. The beach was also fantastic - could walk, swim and had awesome snorkelling. Rooms were really nice with a spectacular view!! Definitely going  [... read more]back!!!!

El Cid Resort Castilla: Excellent view older hotel, A la carte were excellent, buffet not so great.

Older hotel. Room musty smelling. We did have ocean and pool view which was beautiful. Gets lively on the beach Saturday and Sundays. Pool entertainment staff were very nice and fun. Buffet was not great. A la carte we’re excellent. The Japanese restaurant forgot to bring my daughters main course she did have appetizers so it was not a huge deal. Bring your own drink cups and water bottles. They don’t clean the plastic cups very good at the bars as they reuse the cups. I Had a few drinks tha [... read more]t I could not drink as the cup was dirty from previous person. They told us that we had to pay for water that was brought to our room but when we checked out they did not charge us. Main lobby bar staff were excellent. Bathrooms around hotel very always clean would of like to have seen more cleaning of tables and chairs.

Krystal Grand Los Cabos: Los Cabos

This hotel is an older hotel that has been maintained, our initial check in was efficient but paperwork was poorly explained and we were not given pool towel cards(we received them the following day). Was also not explained that to access à la cart meals you needed to go daily and register for those between 11am-230pm. Staff was friendly and food very good. When the hotel is busy there are not enough chairs for number of guests making enjoying pools disappointing. Our over all experience wa [... read more]s good and would go back again.

Buganvilias Resort: Just an Ok resort!

The resort was well maintained and very clean. The staff was friendly and welcoming most of the time. Although we will not be returning again. Pool was bath water warm, very uncomfortable to swim in. Pillows and bedding were lumpy and rough. Beach loungers were almost all broken, beach area is small and usually not cleaned or maintained daily. It definitely needs more attention. Location was good. Food good. Other than that, nothing special.

Riu Palace Baja California: Excellent Resort in Cabo

The resort was beautiful and had every service and ammenties avaialable as expected. We booked a standard room which was beyond expectations with the size including full bath and balcony. Service was excellent and rooms and hotel cleaned daily. Food was five star with many vegetarian options.Overall location wa stunning with views of the Arches and close to Medano beach.

Barcelo Maya Tropical: Huge resort with lovely grounds

Best feature is the grounds and pool, Lots to do but really an all inclusive plus....lots of things were added costs. Kids pools were great and the one with the Pirate ship was nice as not as busy as it was 20 AM dollars each unless under 6 and over 60. No alcohol served there though. Buffet was better than the restaurants except for Japanese, it was fabulous and not to be missed. Rooms were okay but not as large as other resorts. Had garden view which was fabulous, quiet and lots of animals sho [... read more]wed up which delighted my grand daughter. The place is so big you spend a lot of time lost., they do not give any paper maps and the ones on their website and on line suck. Most people wander around asking others where everything is. Lots of staff do not speak enough English to help you out. Staff was great otherwise. Pool really lovely but be prepared to get your drinks at bar and there is no service at beach. Beach is beautiful with lots of palms but its rocky so bring water shoes. It was very rough for week we were there but still enjoyed the beach. Room was really clean when we got there but the cleaning after that was not great. No face cloths and bath mats were size of a cell phone! Had to call for more coffee, water and beer. We left a note for more beer and we got some so that was great. We booked 2 beds as there were 3 of us, but got one bed and no compensation or apology. My daughter and grand daughter swam with the dolphins and it was well organized with little wait time and good viewing. You can go into the area and just watch if you like. There are 2 large red double decker buses that go from one lobby to another and to the 2 malls in the place. No matter which way they go they will get you to your lobby and from there you walk to your actual 3 storey building. Each hotel on site has a different lobby and then their own buffet, kids pool and accommodations, restaurants and bar. Some you can go to no matter where you stay and others are exclusive....you could swim in the pool but they will not serve you in the bars or buffets. It really takes 2 or 3 days to figure out the place and you pretty much have to go to your lobby to find out what and when the shows are. The kids club was nice and each activity was about 40 minutes and you can leave the kids there and pick them back up.Shows were not till 930 so did not attend but kids shows were at 8.We took a private day trip thru Kay Tours to ruins, lunch and Cenote with Juri....highly recommend them and ask for Juri too. She was great.

Bahia Principe Escape Sian Ka'an: Great Stay

Really good accommodations, pool, access to nice beach area. One suggestion for beer drinkers is they improve the beer variety; only somewhat flat ‘XX’ brand offered as part of the inclusive and no Corona or Pacifico beer available at all.

Barcelo Maya Palace: Gorgeous Resort and perfect for families!

This was our second time going to this resort. Love the setting and location. Staff are friendly and beach/pools are gorgeous!! So much to do and see. The buffet is too die for. Fresh food and selection for miles. Food is absolutely fantastic all around!! This visit the housekeeping was terrible. Forgot to replace things in our room (mini-bar, towels, body wash, etc.) daily and forgot to clean or room three of the days we were there. Entertainment was disappointing. Was hoping for my  [... read more]kids to see a beautiful Mexican show with Mexican music, instruments, dancing and flamboyant costumes... but they had singers perform barely understandable renditions of Disney movie theme songs that were so boring that my kids asked to leave part way through. Shuttle bus that is supposed to run every fifteen minutes often takes over an hour and made us very late for one of our reservations (feet were too sore by then to run). Don't scrimp on packing your sunscreen. We ran out and it cost us about $100 CAD to purchase one cream and one spray (and two bags of chips) from the resort store. We were disappointed that they didn't recognize us as repeat customers. Other resorts always have... with an upgrade or a little token/note in the room. We will book elsewhere next time due to this and because of the housekeeping and poor entertainment.

Iberostar Waves Paraiso del Mar: Just Ok trip

We liked location , greenery , wild animals . We did Not appreciate that we were served with instant coffee and powder milk . Also , we not like an extra charge (1$ per day ) for sanitization. Other chains don’t charge extra . Fyi . It took us over 2 hrs to get from Cancun to Iberostar as they put us on a shared bus which stopped at 4 resorts dropping off 2 or more people and we were at the last place . It was very disappointing after 4.5 hr flight .

Royal Solaris: Nice resort

Great kids area separate from resort pool. Included slides, activities and grassy play area. My grandkids loved it.Clean resort, nice staff. Food not overly great, but breakfast choices very good.Unable to swim in ocean due to very strong undercurrents. Pools great but get there early to get a chair.

Breathless Riviera Cancun: Beautiful resort.

Breathless Riviera Cancun is a beautiful resort. Rooms are spectacular. Beds are comfortable. Shower is spectacular, pictures do not do it justice. Buffet food was always hot and plentiful. I would have preferred that the Mexican restaurant serve real Mexican food, otherwise they were all very good. The pool was very nice and warm, get a chair early because it fills up fast. I have two complaints. This one is fixable... They tell you when you arrive at the front desk, this is a party resort.. [... read more]. OK... North pool has party music from 1pm to 6pm, the south pool is quieter. Not true... Thump thump music all day. Day 5 they put on regular rock and country music, the entire pool cheered and applauded! The supervisor told the entertainment guy to put it back to Thump Thump, the crowd BOOO'ed READ THE CROWD! Thump thump music is ok but keep it to the right crowd at the right time. Eating dinner is not the right crowd either! Everyone we talked to felt the same way. Second complaint is not fixable, nature prevails... the beach was covered with seaweed, it kept us away from the beach, seaweed smells when in direct sun. I give the resort 5 gold stars, I would have given it 4 Diamonds if the music was more of what their clients wanted.

Grand Sirenis Riviera Maya: another super vacation

resort and spaSirenishotel is the best hotel we have been and will ontiue to go there.the staf arevery very nice and helpful and happy and loving.The hotel ios always kept in tip top shape. the restaraunts are excellent and the buffets arevery good too.The rooms are all junior suites you do not have to upgrade like other hotels.highly recommended the beeches and pools areexcellent the spa is great and the dolp0inpool is en ntertaing

Royalton Riviera Cancun Resort and Spa: More of a hotel with pools

Was not impressed with this hotel. Too small for my liking. The rooms are getting run down needs to be updated. The food is okay if you can get into a restaurant. You can get into any restaurant if you pay for a bottle of wine or $150 US. Not enough loungers around the pool for their guests. So many birds

Iberostar Selection Paraiso Lindo: We would go again, absolutely!

Everything was great! The customer service was amazing, all the workers are incredibly kind, friendly and helpful. The check in process was seamless, even when there was a issue with our reservation (got a free upgrade to Maya from Lindo!). The restaurants were very good but the buffet was just as good. Highlights were El Rancho, La Geisha and El Tapotio. We did book restaurants right away and we worked around the times available. The pool is beautiful, the beach is amazing and the rooms were sp [... read more]acious. Maya rooms are bigger than Lindo but that is really the only difference other than access to a few more restaurants. Overall a great holiday! Would recommend for families with teenagers and families with young kids. My teens had a blast!