Iberostar Selection Playa Mita: Beautiful resort

Awesome resort..pool was warm..rooms and beds were great..food was wonderful drink s yummy..staff were all friendly and lots of fun..ocean was warm..no rocks..no complaints at all... highly recommend this resort..

Iberostar Selection Rose Hall Suites: Excellent resort

Resort is very well maintained & very clean. Excellent service from friendly staff. This Iberostar location is WAY better than the equivalent Iberostar Laguna Azul in Varadero we stayed at last year. Only complaint is that waitress service at pool could be better.

Iberostar Selection Ensenachos: Great resort. Will definitely return again

The people at this resort were very accommodating. The food is not as good as Mexico, but for Cuban standard it is by far the best. If you love seafood, you will love this place. The food are all organic and the meat (pork, beef and chicken) have very little fat, so the meat was a bit hard. I ate mostly fish, lobsters and shrimps, so I enjoyed it. Will definitely return again!!

Iberostar Selection Ensenachos: Poor

The grounds were very nice but the service and food very bad. Our stay was 10 days March 8 - 18. Three days no hot water and 1 day no water at all. At one time it may have been a 5 star but at best it is a 3 star now. Will never go back nor would I ever recommend it.

Iberostar Selection Ensenachos: Beautiful restful fantastic!

We had a great vacation. Thank you for helping me find it and book it! The hotel is beautiful, nestled among trees and bushes. Two beautiful long snow white beaches with a gentle incline and little surf, perfect for my 83 year old mother. Lots of nature. No motorized boats. You can imagine you are on a desert island! Wreck for snorkeling a few hundred yards off the beach on a very shallow sandbar. You can walk out to it on the sandbar, at low tide deepest water max hip deep, mostly ankle deep.  [... read more]Reefs for snorkeling. Sailboats, kayaks and paddleboats. Lots of activities and sports organizers for my 15 year old. Friendly and fun. She met a number of other kids her age. The beauty of the hotel is that it is very spread out, but that means you need to walk quite a bit... or order a ride from the bell boy. We walked and it was very nice. Food was excellent (for Cuban). Lots of fresh grilled fish, lobster and shrimps. Lots of fresh salad and fruit. Delicious roast piglet, chicken, ham. Rices, beans, pastas. Delicious omelettes for breakfast. People who complain need to remember they are in Cuba and Cuban food is simple. It's not a foody delight. It's delicious basic home cooking reminiscent of my grandmother's era. Our first room was on the ground floor. A little damp. We were able to change to a 2nd floor room on the 2nd day. The rooms are in two floor buildings with an open central courtyard. Entrance off the courtyard. Windows and balconies facing out. Beautiful views onto trees, bushes and bougainvillea. Very quiet everywhere. Gorgeous spacious limestone bathrooms with separate bath and shower and private toilet room and natural light. Beds were comfortable doubles (not queens). Perfect for my 15 year old and myself to share... no need for the cot in a triple for us. Everything worked. Daily minifridge restock with whatever you want. Very pleasant decorations. Our air conditioning would not turn off on our first night in the 2nd floor room. It took a while to get the technician to come out. He was very effective and efficient when he came. The front desk is the key communication point if people have difficulties. They need training in how to communicate with pushy North Americans. They tend to push you off rather than communicate clearly. When I was trying to get the air conditioning technician one of the girls started hanging up on me. I kept calling because their promises were not being met and I was not sure they were actually calling the technician. It would have been easy to say, he is very busy and it will take one hour rather than promising 10 minutes over and over again. And I was being nice. Many of the tourists are not. I'd say this was the weakest link in the hotel. They need a training and coaching program to solve it. Visiting the front desk when it was not busy and speaking nicely with staff was the best way to get things done. They were very helpful then. Bad on the phones. Otherwise the staff were all very nice, friendly and ready to help. Amazing considering how far some of them travel to work there. Tips are important as this is their livelihood and they are otherwise quite poor. The evening shows were of a high quality and the dancers gave it their all. Very impressive. Hola Sun itself is not very organized. We were not on their list when we arrived (probably because we were so last minute), but they put us on a bus with the Montreal flight that came in a little after us. This was OK. We don't believe they sent a bus to take us back to the airport. We were told not to go on the Air Transat bus (our airline) but to wait for the Hola Sun bus. One never came for the Toronto folks and the Montreal bus guide was kind enough to let us on hers, but it took some discussion with her and the Air Transat rep. Not sure what would have happened had we not been proactive. We also took a day trip to Havana. We flew. Guide and bus for the day, including lunch. Cost 214 CUC. Excellent value for money. We left around 7am and returned around 9 pm. Very interesting day. Highly recommend it. The hotel has a beautiful large elegant open air lobby where people arrive, gather in the evening, etc. Guests mingle and talk. Very friendly. Don't expect to buy anything you need from the hotel shop. Mostly chips, drinks, tshirts, bathing suits, hats, flipflops. My sunglasses broke... I could not find any for sale anywhere in Cuba... although Cubans all wear them. I would happily return to this resort. We enjoyed it very much and feel we had good value for money.

Iberostar Selection Playa Mita: Great resort

wonderful stay at truly a 5 star resort. The grounds & landscaping were amazing as well as all the original woodwork around the resort. Great pool and the professional staff were on hand throughout the day with activities if you were so inclined, or you could just kick back and enjoy the great weather. Great restaurants and there was enough variety at the buffets that you never tired of the food. Would definitely recommend this resort.

Iberostar Selection Ensenachos: Grand Villa Suites

We had an excellent vacation. Weather was perfect. Grounds were gorgeous. Of course, the beaches were breath taking. Staff was friendly and very accommodating. To quote our Concierge, "there is no such thing as "No"." The Grand Villa Suites area of the resort is a true 5 star resort. Other areas such as Park Area and Spa Area not so much. It is well worth the extra funds to upgrade. We are looking forward to our next visit.

Iberostar Origin Laguna Azul: Nice weather. Good food. Poor room services

Only complaint about this resort. Room service!! A disaster. Had to ask everyday to have the fridge replenish ( as we need water to brush our teeth), to have towels, to have toilet paper, to have coffee. The big problem is, even when asking, nothing was done. So you need to go to the front desk and ask all the time. Besides that, food is good, resort is nice and had incredible weather

Iberostar Origin Laguna Azul: Great resort amazing beaches

Enjoyed our stay, friendly staff, comfortable accommodations and food quality was excellent as well. Lunch buffet, pizza bar and ala carte Japanese restaurant among our favorites. Would certainly return in the future.

Iberostar Origin Daiquiri: Wonderful resort and vacation

This resort was great. It is small in comparison to some and that makes it the perfect size. The pool is clean, plenty of loungers, staff try to get you to interact but don't bug you. The pool bar is not too busy and offers some shade behind a beautiful waterfall. The beach is white soft sand, great for walking especially when the tide is out, snorkelling is good just off shore but there are trips by boat to a nearby island. Water is great for kids to play not too deep. The kite surfers down the [... read more] beach are very entertaining to watch. The main lobby is clean, has a busy bar especially at night. Entertainment is brought in each night in addition to the wonderful shows at night. The entertainment team is great and very talented! If you are use to your meals being prepared specifically for you and to perfection you will enjoy the buffet and al a carte restaurants! The service was above and beyond. The rooms are clean and well maintained, nice patio or balcony. People who work here enjoy it, they seem happy. The vendors on the resort change every four days and have wonderful products. People we talked to seem to keep coming back to this resort, staff recognize them as they arrive, this speaks volumes!!

Iberostar Origin Laguna Azul: amazing resort

Very clean and beautiful grounds very nice and friendly people easy access to all play and swim areas over all just great entertainment very helpful. Great service great for kids best looking hotel on the strip great shows.

Iberostar Waves Cozumel: Fabulous Resort

From the day of our check-in until the day we left the hotel staff were super friendly and ready and willing to accommodate any request. The Activities Team are so talented, not only did they run the games during the day, but they were also the main entertainers for the live shows at night which involved some pretty amazing skills, fire show, dancing, impersonators, etc. they also get to know the guests by mingling in the lobby before show time. The setting and grounds are beautiful and maintain [... read more]ed impeccably filled with wildlife – peacocks, iguanas, parrots, cats. It's not a huge resort so finding your way around is easily managed. We stayed in block 72 and the room was excellent. New mattresses and really comfy. The room was close to the pool and we never had an issue with the pool noise. They could install an extra hook in the bathroom for your towels, etc. The only one they had was next to the toilet which was not convenient. The size of the room was a little small. Lucky the TV stand is open so we were able to store our luggage under it. We enjoyed the pool with the swim up bar and the servers were excellent. You give them a recipe for a drink and they were more than pleased to accommodate you. We were disappointed with the steak at the Steakhouse. The steaks were so tough that we ended up leaving half of it on our plate and the ribs I ordered at the American restaurant in the disco was all fat, hardly any meat. The buffet restaurant for breakfast and dinner was good with a variety of food every day and some days they had a special theme day. We ate at the Le Ceiba almost every day for lunch and the food was delicious with a variety of salads, burgers, fries, pasta, fish, Italian, Mexican, etc. The beach was OK but if you wanted to walk into the water it was really rocky. One thing I missed was not having the free Wi-FI in our room or at least offer it free in the lobby so that I could keep in contact with home in case of any emergencies. I would recommend the Iberostar to anyone looking for a relaxing place to stay.

Hotel Mojito: great resort!

Rooms were clean and cool. The dining room was great! Would have liked to see a bit more variation in food. Staff was excellent, except for one waitress in pool side restaurant. entertainment good. I would have liked music and dance floor for us to dance. Weather great. BEACH INCREDIBLE!! snorkeling awesome!

Iberostar Selection Rose Hall Suites: It was amazing resort would go back

Very beautiful and quite people were very nice great service but only had one pool amazing view we had food was very good staff were there on hand for your needs ocean was nice chairs were comfertable thick couchines rooms were amazing

Iberostar Waves Paraiso del Mar: Fantastic week...great resort

Room was very nice. Cleaning staff was excellent. Front desk people were nice and gave great service. Pool areas were amazing, and beach was beautiful...nice and Sandy (very rough...red flags all week). The food was excellent, especially the Mediterranean restaurant The staff were all incredible...special thanks, to Yeya, Eli and Roger. Only one negative thing...more of a quality improvement thing...this resort is absolutely huge. They need much better signage. It was difficult to figure out wh [... read more]ich buffet was open when, and almost impossible to find your way around. The wayfinding needs vast improvement. Others Han that, we had a fantastic week and would definitely return.

Iberostar Waves Rose Hall Beach: Amazing: Service, Food, Weather

The hotel offers services in close proximity to all facilities. It is super clean and safe. The staff are impressive, enthusiastic, caring, and always delivered a first class service. The food was tasty and excellent with a large variety of meats, vegetables and fruits. There was a great selection of food for vegetarians. Staff served with a smile and aimed to please. This is definitely worth a return visit! Thanks to everyone.

Iberostar Origin Laguna Azul: Great vacation!!!

Although we came back to a snowy wonderland with another 30 cms today.....we had an excellent vacation! This was our second time at this resort (first time 4 years ago) and after reading some of the reviews, I must admit I was a little worried about going back!! After our first day there I was wondering if I was at the same resort other people had written about! It was great!!! We had requested an oceanview and once in our room thought that we would like a better ocean view. We went right back d [... read more]own to the front desk and the lady told us to come back the next day and she would get us a different room.....true to her word we changed rooms the next day and from our balcony were able to see over the tops of the buildings to the ocean and even the little island with the lighthouse!! All the staff always had a smile and an "Hola" for us and it was nice to see that it was still the same clean well taken care of resort that we had been at before. The food was good and always plentiful....we did 3 a la carte's and the Japanese was our favorite! The cook that we had was the same one as four years ago.....this says something in my books when an employee stays this long! We only did one excursion and that was the Jeep Safari.....it was a long day but a good one, snorkelling, swimming in fresh water caves, plantation lunch and a boat trip! Awesome time! We met some really great people and overall the week was most pleasureable!! The only negative thing that I could say about the resort would be the beach chairs....they are hard and not very comfortable when you spend the whole day at the beach......other than that ......all was good!!! I think that some people go away with the expectation of being waited on hand and foot.....I've read where people are upset because the sheets weren't changed everyday....really???? Do you change your sheets at home everyday?? I think not! These people work hard everyday to make our vacations memorable and all for 30 peso's a month.... and for that we get a clean room, 3 meals a day, activities all day and a friendly smile whether or not we tip!! If we all went with the attitude that this is vacation and let's enjoy it.......everyone would be happy!! I would definitely go back to this resort for a third time....no problem at alll!!!

Iberostar Waves Punta Cana: Wonderful Escape

I was at the Iberostar in January with my sister and returned in March with my husband so obviously enjoyed the whole gorgeous place. Flying from Hamilton and their proximity to the Punta Cana airport is a fabulous bonus.

Hotel Mojito: Wonderful

very clean, beautiful grounds, very friendly staff, good food and lots of it at any time of day. Staff go out of thier way to make you feel like you are the only guest there! Only downfall is no balconys and no coffee maker in room.

Iberostar Origin Laguna Azul: Great time

We just returned from Cuba and had a great time at the Iberostar Laguna Azul. We are beach lovers and this one is lovely. The food at the nightly buffet was terrific. We did get to the Japanese and enjoyed it as well. I have no hesitations recommending this resort.