Secrets St James: Loved it!

This is a great resort! Beautiful beaches and large pools. There are lots of choices for restaurants and you are not stuck with one option for lunch like some other places. The menus have lots of variety and the food is above average. The staff everywhere is very friendly. Although all inclusive means all tips and gratuities included, I noticed that most people tip. Also maybe be hard to find a spot on the beach is you are not up by 8 am.

Riu Ocho Rios: Great Hotel

Most say I thought this was one of the nicest resorts I have stayed at. The staff are wonderful, the food was great and never had a problem finding chairs at the pool or beach and there were 12 adults and 3 babies in our group. My only complaint would be the elevator, it didn't seem to want to open on the 2nd floor.

Sandals Jamaica South Coast: Sandals Whitehouse was amazing

It was rainy season, but there was only a few days of the wet stuff. Every night was great and the entertainment was a show of local talent from steel bands to singers and an entertaining piano bar. The main pool and restaurants were great with a good variety and choices of food fair. Highly rcommended.

Iberostar Selection Rose Hall Suites: Great vacation resort

Room were perfect as well as room service, great food, well organized, top notch installations, friendly staff absolutely nothing to say against this resort. I enjoyed everything about it. Would recommend this resort to everyone

Riu Palace Jamaica: Great Stay Loved the Riu Palace

My wife and I had an excellent week at the Riu Palace , everything was superb and met all our expectations. We both enjoyed all the amenities , service and staff were exceptional , food and beverages were wonderful. The Riu Palace Montego Bay just the right size not too big and all restaurants, pools and beach area were clean and well maintained. Our room was perfect as we paid the extra for Oceanfront which was a great decision as it had great views and was close to all facilities. Great locati [... read more]on per arriving from airport 10 minutes at hotel first drop off and last pickup when leaving. Check in absolutely smooth , quick and refreshing Only cautionary information that I could supply is: a Garden view room would not be a good choice as Riu is building another set of buildings right next door and will be building another hotel complex beside that. Construction is basically 18 hours a day and with a Garden view room your balcony overlooks a major construction site . Other negative is my wife and I have been travelling to Jamaica for over 30 years and have gotten use to Jamaica time which is a little bit behind prompt Canadian time unfortunately that has changed at the Riu as we showed up late by 15 minutes for a a la carte dinner and found our table had been given away as were the 2 couples who showed up behind us. We were all scolded which didn't sit well and had to get the hotel manager involved to resolve which he did but could have been handled more professionally. No Problem Mon Overall rating: Absolute fantastic holiday, Great Facility, Great Location , Great Amenities and absolutely wonderful staff through out

Grand Decameron Montego Beach: Average but could be great.

We chose this location because it was central to what we wanted to see and do, plus it was a very short commute to and from the airport. After all who wants to waste precious holiday time on a boring commute. The hotel and the facilities were well kept and all of the services were as advertised. The reviews that I had read were for the most part accurate. There were some staff that were exceptional, but there were some that were a little more than professional. The hotel is in a transitional p [... read more]hase and there is an expansion project underway to add more rooms. The sound of construction going on during the day did take away some of the ambiance of being on the beach but the noise was tolerable. What keeps this resort from being at it's best can be illustrated by how the resort manager acted during our visit. While the staff were busy and attentive to the guests needs, the manager had absolutely no interaction with the guests. Instead he would ignore everyone around him and cut in line for food and beverage service. If you are going to improve service interacting with the guests even at a superficial level should be part of your job. This attitude has a trickle down effect in that the staff would think that they can do the same. When some staff were questioned about services they would act like it was an annoyance to answer or interact. While I do understand that as an employee you have been asked the same question a thousand times, as an guest, it's all new to me. As an example when requesting a towel at the beach on our first day all we got was an eye roll and the girl holding up a piece of paper and a card. No verbal interaction, just the eye roll. I had to ask her what she was showing me and then what I had to do. All of this because she was fed up with the tourists not being informed properly. Also some of the male staff use the hotel as a personal hunting ground for picking up women. If the resort wishes to expand and move up the star rankings, there should be more attention paid to managing the staff and discouraging this behavior. I would recommend this hotel if the price is a good deal but as a resort experience it is average at best.

Royalton Hideaway Blue Waters: Don't Waste Your Money

Royalton White Sands – Montego Bay - Advertised as being open for 2 years, actually open for many years as 2 other resorts and refurbished poorly - Advertised as 5 star luxury, 4 star at best - At airport, no welcome package on the bus w/hotel info (everyone else got one) & also no tour guide on the bus to or from the resort (every trip I’ve booked since I was 20yrs has had someone to speak to guests on board the bus) Room - - Gave us a room w/1 bed (we requested 2), changed rooms & got a d [... read more]ouble bed with a small single bed instead of 2 double beds. It took over half hour for maid to clean the second room so we had to wait –the resort was not full - Bathroom was poorly lit and almost no water pressure, no ventilation in bathroom - - - Air conditioner was very damp. If you made it warmer in the room even by a few degrees, the dampness increased. It caused severe ear & throat pain for me the entire trip. I was forced to purchase extra Advil from the store daily - One entire side of building looked onto the construction of the new Royalton resort. It ran 24hrs a day with loud drilling. This was the side of the hotel we were on Food - Minimal choices at buffet, sometimes not ready to serve once open - When food trays ran out & were empty, it took over half hour to replenish each tray if they were replenished at all - Some days there were certain foods, some days not (regular foods like bread, fruit, potatoes etc) - Foods that were to be kept cold, were room temp (fruit, desserts, ice cream was melted liquid) and foods that were to be kept hot, were very frequently cold (meat & veggies, rice was always under cooked) - Ran out of different foods everyday (bacon, hash browns etc) - **Ran out of vodka one full day** Service - Upon arrival, poor reception by staff - Exceptionally slow, dinners at a la carte’s took close to 2-2.5hrs to get food & finish meal - Did not get the same foods as other guests while at restaurants which were complimentary and supposed to be at each table. Other tables around us had these things. (bread, butter, oil/vinegar etc) - Sometimes dirty used utensils were still at the table (didn’t change out new cutlery for new guests) - Slow to ask if we needed drinks or refills, sometimes didn’t ask at all - Store by the sports bar never had change. If you wanted to buy something you had to have exact bills or they wouldn’t sell you anything or attempt to get you change. Also staff at the store were caught sleeping multiple times on the floor by the register Grounds - Multiple weddings during our stay which cut off entire back area of resort to accommodate them so nowhere for visitors to walk around (small resort) - Digging up the grounds at certain areas on the resort during the stay - No ventilation or fans in the martini bar or sports bar area which made it very hot & cramped - On the right side of the beach, there was a chain link broken-down fence covered in tarps separating the resort part and the public parts of the beach. It was a horrible eye sore and the locals stood behind it & watched the guests daily Staff - All very friendly at first, but with time expected a tip before providing a service, would stand in front of you and wait - Staff sometimes bothered guests to take them to the buffet for lunch as they could only attend if they were invited by a guest (once you got friendly, this happened daily)

Sandals Jamaica Dunn's River: it's okay!

Short and sweet...Buffet-had way better, which ticks me off because if the hotel was at FULL CAPACITY then why was it not better???Restaurants-good. Pool was dirty everyday, pump hasn't worked in years we were told. Rooms very clean, people great! I probably wouldn't go back. Bartenders at the pool bar were amazing guys! Damian, Joseph and Chad - great great guys!!!

Riu Montego Bay: Great trip

The beach was beautiful and the staff were friendly! The food was amazing. The desserts were not the best. The room was clean. Lots if mosquitos and sand flies. The shows are very entertaining and very enjoyable!!

JOIA Rose Hall by Iberostar: Great Resort

This is one of the best resorts we have visited. The layout of the hotel is excellent as are the rooms, but what made the difference for us was the service and the food in most of the restaurants. The only somewhat disappointing food was at the Japanese and Jamaican restaurants. The staff has obviously been hand picked, they were attentive, knowledgeable, and had a sense of humour. The maître d', Nicholas, was particularly good. I am not sure what purpose the Butlers served as I could get what  [... read more]I wanted through Housekeeping and the butlers kept changing every day, and worse, twice a day.

Grand Palladium Lady Hamilton: Great resort, the villas are amazing!

We've travelled to many all inclusive resorts in Cuba, Mexico and the D.R. This was our 2nd time at the Grand Palladium in Jamaica. We were in paradise. The villas are amazing, food great, will return.

Sandals Jamaica Dunn's River: Very nice vacation

The resort is very nice. I spend all my time at the pool and it was not very clean. The people are so friendly and make your stay so enjoyable. Wifi sucks. Very unreliable. Really only worked on my balcony or in the lobby. The island is gorgeous I would return to Jamaica anytime.

Sandals Jamaica South Coast: Awesome

The staff everywhere was excellent. They tried their very best. However, I found the service in the al a carte restaurants very slow. The landscape of the property is commendable and deserves a 5+ rating.

Grand Pineapple Beach: Nice Piece of Paradise

Grand Pineapple is a quaint property located on 7 mile beach. The beachside cottages are great and close to all amenities. The buildings could do with a little TLC but that only adds to the Caribbean feel. The food is good and you could always find something to eat. The staff is great and willing to go the extra mile to ensure your stay is enjoyable. Terry

Secrets St James: Was an amazing resort.

The hotel was very clean, staff were very friendly. Both pools and lounging areas were awesome. Bartenders, waiters and waitresses were amazing and we had excellent service by all. It was just overall a very nice, friendly resort. Had an excellent holiday.

Royalton Hideaway Blue Waters: Wonderful resort!

Friendly and accommodating staff, beautifully kept grounds, good food, ocean view suites are wonderful, we'll kept and very clean. Plenty of activities for kids and adults. Have been twice and would go back again for a third time!

JOIA Rose Hall by Iberostar: Wonderful trip - BEST staff!

We enjoyed the facility...our room was wonderful!! The meals were good. The staff were EXCELLENT...everyone seemed to enjoy their work and made us feel special! We definitely could do without the " butler " progamme. We had many different butlers during the week - most of whom were unable to help. Overall a wonderful experience!

Bahia Principe Escape Runaway Bay: mixed feelings

We're seasoned travelers (35-45 yrs old) that go down south every year and usually try to book no less than 4 12* resorts. Although the resort is very nice, clean and well kept, I feel the need to address a few issues. First off CONSTRUCTION was a major issue for us. It's everywhere around the luxury section! Our room was on the 4th floor and Jackhammer noises, drills, hammers were heard 16 out of 24hrs every day! This is not my idea of a relaxing vacation. I can be patient but this was unbelie [... read more]vable! Forget about taking naps during the day, sleeping in, or spending a night without being woken up by noise. Sound from the hallways are also very disturbing, being ceramic instead of carpet. I still can't understand why they don't close off this section until renovations are complete. Such a shame for a beautiful resort! Can't really say which rooms are more isolated from construction as its everywhere, but we were a group of 8 and those on the 7th floor seemed to be less bothered and those on the 4th and 5th more. We complained about the non-stop noise to the Don Pablo staff but they were not of any help. Even telling us they were not aware of the construction in that part of hotel.. so much for service! We met the newly hired Butler manager at the pool and he asked us about our stay and seemed genuinely caring. We asked to be compensated with SPA credits to which he later agreed and gave us 50% off on top of our 20% air canada vacations credit. Although this seemed like a good deal, we had to sign lots of papers, copies of our passports, etc. only to be told by a different employee before checking out that the full charge was still on our account and they had no proof of us having received authorization for 50% off!! We spent our last hours on the resort trying to sort this off with lots of different employees. So disappointing for a 5 star resort! The rest of the resort was very good! The place is super clean! The floor around the pool was being washed with a steamer every night, bathrooms were always spotless and rooms were also clean. Although we had a hard time receiving hand towels or one to put on the floor in front of the shower, service was generally good. There are cats everywhere though. I'm a cat lover, but they all seemed malnourished. It's a shame that they don't address this issue. FOOD: Great food, premium drinks, etc. We tried all 4 restaurants and we must say our favorites were the Don Pablo and the Mikado (Japanese grill). The other two (Picasso and the Grill), lacked good customer service and ambiance. The mix of buffet and A la carte was odd and my opinion is they should stick with "a la carte" and not mix in buffet entrees. Buffet was nice and lots of selection! Breakfast was good at the Palmyra (adults only). Only disappointment was that there was no beach cantine. You had to get dressed to get any food and had to go at fixed times when the buffet or grill was open and couldn't bring food out. ENTERTAINMENT: Great reggae music and live bands at lobby and pool bars but other than this, it can get pretty boring for those wanting to party late. We were fine with this since we knew we'd get woken up pretty early by construction :( BEACH: I'm a beach kinda girl. Haven't spent much time at pools at previous resorts but this time was different. Beach, although nice, is small, very far from luxury section and closed off on both sides, meaning you can't walk for long distances. It seems as though the beach is man made. Still very nice though. We avoided the crowded first section where luxury section is and went to the far end where it was quieter and nicer. We did do some snorkeling and it was nice near the wedding gazebo. Don't venture out too far as waves can be tricky and pull you off shore. POOL: Very nice and large. Water is warm. Loved the morning aquarobics! Nice prizes to be won :) All in all the Bahia Principe is a nice and fairly large resort. As for paying extra for luxury, I would advise anyone to think twice as there was no part of our vacation that felt like luxury. Even the basket of toiletries in the bathroom was used previously, some boxes empty, creams half empty, etc. The personal touches that usually make up a 5 star resort were non existent. This being said, this resort has potential and will probably be better when construction is complete, but for now, I would advise to AVOID the luxury part, unless being bothered by loud and constant construction noise is your idea of relaxation! There were even kids running around in the adults only section and babied crying on our last few nights. No explanation as to why this was aloud in an ADULT ONLY section. I have kids and can be very tolerant but being woken up regularly by running kids, loud teenagers screaming in hallways and crying babies, was rather dissapointing, having paid extra to avoid this :( Hope this helps! Annie & Marcel Stayed November 2015, travelled as a couple.

Grand Decameron Montego Beach: Awesome Experience!

The resort was great and the staff were so friendly and helpful; we wanted for nothing. If we wanted to just relax we were able or if we wanted to participate in the daily activities the Entertainment Crew were always patient, helpful and encouraging. The location of the resort is right on the hip strip for anything your looking for.

Grand Decameron Montego Beach: great resort

nice and close to airport rooms are a good size nice view from balcony food was ok staff were very good pool small beach not that good overall nice place at the right price we travelled as a group of 4 couples had a great time.