Barcelo Maya Tropical: excellente

tres bel endroit la plage est agreable quelques petits cailloux sur le bord mais l eau est chaude les vagues sont fortes mais au large jusqu a la taille elles sont tres agreable.La nouriture est tres divercifiee et tres bonne il y en a pour tout les gouts les resto a la carte sont excellent il y en a plusieurs mais vous devez les reserve rapidement sinon les places sont apres 9 heures pm ce qui est un peu tard pour moi.Le service est excellent le personnels sympathique et respectueux.Les chambre [... read more]s sont propres avec toutes les commoditees .Le seul hic c est le matelas qui n est pas parfait et les draps ne sont pas a mon gout ,j y retourne le mois prochain et j apporte mes propres draps.L an prochain j aimerais aller au riviera maya qui est adultes puisque tu peut manger dans les 6 Barcello et la plage est plus douce a marcher ci le prix est competitif au tropical qui est mon preferre

Occidental Tucancun: it was ok

beach was beautiful not a big selection of food to sum it up you get what you pay for price was reasonable great location paper cups all loungers with no chairs to sit in around the pools but the drinks were good

Occidental Caribe: Terrible! Shut it down?

The bar staff were the worst in the world. They stand around talking to themselves, roll their eyes and stare at you if you want to order drinks. They purse their lips when handing them over, one even kissed their teeth at me. There are queues everywhere, sometimes an hour long to get into the buffet. To order a la carte, after queuing for over 40 minutes at a time, the staff will tell us they can't book it now, and can't book it for future, but we need to book in advance, but need to book i [... read more]t on the day. It makes no sense. The management must surely be absent, it felt like an unorganised mess, but most importantly the whole bar staff must be fired and replaced. Waiting ages for a drink while they stand around talking to each other, pretending to be busy as the queue just builds up, is so unacceptable. The beach is great, the pool is nice, the room was good, but the staff make you feel so unwelcome and an irritance to their day makes this a 2 star hotel at best, only saved by the facilities. The staff ruined what should have been a brilliant holiday.

Barcelo Maya Tropical: Resort was good!

Overall the resort was good. However, a few things would improve the resort: Rooms needs to be upgraded, Hard to find chairs on the beach unless you go out at 6am, Chairs were old and broken, The grill food was not very fresh as it would be sitting for a while, Other than disco which catered to young adults, no other entertainment for adults. Theatre show same old as every other resort. Staff was very friendly and hard working. Beach was the best part of the resort.

Barcelo Maya Tropical: Beautiful Beach

Hotel was great, very clean and just the basics. Food was good, staff was wonderful. Needed more staff behind the bar. Beach and pool were top notch! White sand and turquoise blue water, can't asked for anything more. Word of advice: if you are going to the cenote's across the street, please don't take a cab ($50U.S.). They are literally across the street.

Barcelo Maya Caribe: Our Best All-Inclusive Ever!

My husband and I recently returned from a one-week stay at the Barcelo Maya Beach Resort, a sister property to the Caribe, and with access to the Colonial and Tropical resorts. We were originally booked at the Caribe, but our flight delay left us arriving at 2AM, when the front desk of the Beach was open but not the Caribe. There was no need for any concern, as the sister resorts are nearly identical, aside from the Beach having a small adults-only pool and bar (El Cielito) near our ground-fl [... read more]oor room in Tulum. The rooms were clean, comfortable and quiet, aside from rowdy guests in the hallways for a couple of nights. The air conditioning worked well, there was a safe and mini-fridge which was stocked daily, including bottles of water and cans of beer and soft drinks. We loved the rainfall shower head, and the option to take a bath as well, with the toilet separated by a wall for privacy (though not complete privacy, if siblings or friends are sharing the room). We loved the buffet restaurants, with plenty of variety and healthy options including soups, salads, sandwich meats and multiple cheeses, as well as pork, chicken, beef, and seafood options. There is a small vegan section as well, and two lower buffets set up for children, including small desserts. We tried 3 specialty restaurants, which for us were a change of atmosphere and more personalized service. We found the food quality to be very good to excellent wherever we went, except during off hours at the beach Rancho Grande, where I found the food can be dry under the warming lights. There was much available shade around the pools as well as from palm trees on the beach. Beach lounger availability varied through our stay: there are more than enough loungers for everyone if people don't hog them/play the "chair game". The sand was not as soft and deep as it was at other resorts we've been to, but for just relaxing and listening to the sound of the waves it was perfect for us. People were snorkeling frequently, and water sports were available on days when the breeze wasn't too strong. We enjoyed Strikers Sports bar for its air conditioning and fun atmosphere, which I believe may be open 24 hours/day. There is free mini-golf during the day. The Maya Mall includes the Italian and Tokyo restaurants. Location is approx. 60 minutes from Cancun airport. We had a very relaxing vacation, and look forward to our next visit here!

Barcelo Maya Tropical: Stay at Barcelo Maya Colonial

Second stay at this resort. Quality on second stay wasn’t as good as first trip. Food and times offered at a La carte restaurants was biggest disappointment. Dinners only available at 9:30 even though we went to book within an hour of checking in.

Barcelo Maya Riviera: Worth booking

This is our 4th trip to this resort and it doesn't disappoint. The service is incredible. The grounds are maintained daily. The food is great and always available. The entire resort is modern and clean. You have use of 5 other resorts but they cannot use this adult only location. There is absolutely everything on the chain including a shopping mall and even a double decker bus that can drive you from each location.

Barcelo Maya Palace: Amazing resort

Everything is good, clean, good food, good environment, no flies, no mosquitoes, no bugs. The service is very good, nice people, good transportation to the aeroport, good beer, good wine, the resort is very close to the beach.

Allegro Playacar: Our go-to resort!

This was our 4th visit and we love the intimate feel of it as it's a smaller resort. The villas are close together and the rooms are small but have all the amenities. The food at the buffets is great, with a different theme each night so we never bother with the a la cartes. Beach is fabulous, and the pools are clean. Usual loud music around one pool but the other one is quieter. Plenty of loungers and beach towels available. We love seeing the animals that live on the lush grounds. We went [... read more] with Air Transat Vacations and our only complaint was how long we had to wait at the airport for the transfer to the hotel (90 minutes). We took a taxi back for $75 USD and slept in a couple more hours.

Barcelo Maya Tropical: Last time

This was our second time at Barcelo tropical. We again did not get the rooms we hoped for we were travelling as a family and we didn’t even get in the same building let alone the room we want we were on the third floor, which gives you a lovely view from your balcony of a concrete wall. We were located right near the theatre where the entertainment takes place meaning you couldn’t go to sleep till 1112 or 1 o’clock in the morning, depending on when they stop the entertainment, we had to call dow [... read more]n to get coffee delivered to the room because for some reason the maid didn’t leave it. The ground of the hotel are beautiful. The pool is perfect. The beach is lovely. It was December that we went in extremely hard to get a seat near the pool or anywhere else for that matter the buffet is always great. The restaurants are mediocre to terrible except for the Japanese restaurant. It’s a good 45 minute bus ride to the hotel from the airport if you check in late in the evening you definitely will not get the room you want.

Barcelo Maya Beach Resort: Swimming with sea turtles and reef fish

We just returned from a family vacation at the Barcelo Maya Beach. We stayed in a premium king suite it included two single daybeds, which were perfect for my two girls ages eight and 10. Staff were attentive. The resort was spotless, and the food was amazing. I highly recommend this resort or any of the other Barcelo resorts on this property.

Barcelo Maya Beach Resort: Barcelo Maya Beach

We've been to this hotel many times and it never fails to make us happy. The staff are always happy and accommodating. Pools are huge and clean. The food like pretty much all AIs, is fine. There is so much variety that you'll always find something you like. Had steak at the Japanese restaurant and it was really good! This was our first time there over the Christmas holidays, and for the first time in all of our visits, we had to play pool/ beach chair game. If you weren't up and getting a  [... read more]chair by 7:45, it was really hard to find a chair. We had a great time and will be back again.

Barcelo Maya Riviera: Barcelo Maya Riviera

The resort is huge. It’s modern, clean and grand. Rooms are a great size & beds comfortable. The adult section can be quiet in the evenings, but a short walk or shuttle to the other hotels at the resort and you will find plenty of activities. The big problem is not enough chairs around the pool or the beach.

Barcelo Maya Beach Resort: Major sewage issues

This is my second time at this resort and probably the last. The first time, we stayed at the Maya Palace. Everything was great, except for the rooms with paper-thin walls. This time, we stayed at the Maya Beach. The bathroom was dirty and smelly. There would be a very strong smell of sewage when we turn on the tap water. There was no water in the toilet tank to flush it in the middle of the night, and it would make a lot of noise in the early hours when the tank was filling. The rooms ha [... read more]ve the same paper-thin walls as in the Maya Palace and the other hotels in the complex. My niece had to call security two nights in a row because the people above her room were partying all night. You can easily hear the conversations of your neighbours. There’s also the constant door slamming, and it’s really loud. This gets bothersome at night. The beach is beautiful with lots of palm trees, but the sewage smell is also in the ocean. I stepped on something one day (probably raw sewage) and I was immediately surrounded by a nauseating aroma. Another day, it was impossible to swim without having the smell of sewage all around us. Sewage tanks are located near the adult only pool bar El Cielito. The smell was unbearable some days. The pools are really nice. My only issue is with parents who think that’s it’s ok to let their kids play with their inflatable donuts in the lap pool. There’s only one, so leave it to the people who want to swim laps. There is a huge pool right beside it for kids to play. We enjoyed the fact that the complex wasn’t overcrowded, and we were able to reserve at some à la carte restaurants. I highly recommend the Mexican and the Traditional Japanese (and the French if staying at the Palace). Nevertheless, we made the most of our vacation. Will I come back for a third time? Unless the sewage issues are resolved, probably not.

Barcelo Ixtapa: First Time at Resort: Okay at Best

Having read multiple reviews prior to writing this one, there appears to be a common theme. The Manager of this Hotel responses have definitely not fixed any of the problems the customers have stated in previous reviews. Check-in: Although quick, more information needs to be shared as to what types of services and activities are available throughout your stay. This was not communicated. Staff: I found that the service provided by the staff was generally well done and they were very frien [... read more]dly. Wi-Fi: Wi-Fi is pretty much nonexistent at the Resort except if you are in or near the lobby. I will remind that Resort that the year is now 2025 so fix the problem! How do you expect people to book or plan anything without it? Dinner Reservations: Long line ups at the Concierge Office starting before the 9:00am scheduled time slot made it very difficult to get any proper bookings. Meals: Outside of the dinner reservations, we found the food very basic especially at the two buffet style restaurants. Both my son and I got food poisoning which was not very pleasant. We have been to many places in Mexico in the past and have never experienced this. I spoke to several other families who also experienced the same issue. Bottled water instead of glasses of water should be mandatory on this property. You only have a couple of bottles supplied in your room, otherwise you have to go to the local store to get some which is totally inconvenient. The other beverages that are offered are subpar at best. Accommodations: We stayed in one of the family villas which was very pricey and although roomy enough was quite dated. The windows are single pane, so you hear everything coming from the outside, which made sleeping very difficult. A great example of this is that the onsite bar which is located directly across the courtyard from the villas and is open until 2:00am! The music is so loud none of us could fall asleep properly. To top it off, most nights are karaoke where you have a bunch of rude drunken people who can't sing and have no respect for others privacy. I can only imagine the people who had rooms directly above the bar, what a nightmare. This is completely the fault of the Resort; shut things down at 11:00pm. Pool Area/Chairs: Having to get up at 6:00am and put a towel on a chair just to have somewhere to sit during the day is absurd. The first couple of days when we got to the Resort, we had to figure this out. I watched as some chairs sat vacant up until 1:00pm in the afternoon! Again, this is completely on the Resort. Make the towels available at 9:00am only and make it a policy that they have to be returned later that day. Make it a minimum of 2 towels per group. Private Tour Company on Site: To all people, please avoid and use an alternate solution. Javier cannot be trusted. $85.00 U.S. per person for a 45-minute kayak trip, seriously? The Resort outside area is well kept and the location is very good. The views of the bay area and sunsets are quite spectacular. New Years Eve: The Resort put on an amazing show. Final Comments: This is definitely not a 5 star Hotel and it is in desperate need of an update.

Occidental Cozumel: Highly Recommended

The hotel grounds were beautiful, lush and well maintained. We were located in building 19, a short walk to beach and activity pool. The adult pool is located directly across from building 19. Hotel room was clean and spacious. Check in/out was quick and efficient. Hotel staff were courteous and eager to make our stay positive. Despite the receding shoreline, we enjoyed the warm and calm waters of the ocean and were able to snorkel right off the beach. Buffets were good and a la carte restauran [... read more]ts were amazing! Our family would highly recommend this hotel and will definitely return.

Occidental Papagayo: Beautiful Resort with some drawbacks

This resort is beautiful and the staff is great but there are many hills and stairs to traverse. There is a shuttle to take you around the resort if you’re willing to wait. We found the food to be very bland with not much western style food selection. They offer a lot of cheap foods…..beans, rice, potatoes. Not much for meat selection. Never once saw bacon for breakfast. We had a bay view room in building 17. While the view was spectacular we had several critters in and around our buildi [... read more]ng. Raccoons, rampant throughout the resort, will try to get in through your patio door so keep it locked! In our room we found a scorpion, salamanders and crickets. The rooms themselves (in building 17 anyway) are a bit dated. Our shower leaked but someone promptly fixed it. The people that stay at this resort are on the older side so if you’re looking for parties you won’t find it here. I for one preferred that! Entertainment was very boring. One night they had a violinist and another night was a guitarist. We did pay about half of what we would have to go to a different resort so I can’t complain too much. Overall we still had a pleasant time. Shout out to Larry Ulate who we booked our excursions with. Super friendly guy who was very accommodating. The catamaran excursion was amazing as well as river rafting and the rain forest tour! We took the hotel shuttle one night ($40 US) to playa Coco and then took a cab ride back ($25 US). It’s a lovely beach town with shopping, restaraunts/bars only about a 10 minute ride from the resort. Coconutz bar/grill has karaoke every Tuesday which was a lot of fun!! I would recommend this resort to people on a tight budget. Bring snacks!

Barcelo Maya Beach Resort: Beautiful Resort but lack of friendly servcie/staff

The resort itself was very nice. No complaints about food and cleanliness etc. What was odd was lack of staff engagement and helpfulness. When we arrived after a long flight (it was Christmas day) nobody greeted us at the resort. There was no welcome drink etc. Nobody told us about where things were etc. In addition we couldn't even get into our rooms until 3pm. We were lucky to be able to book 4 a la carte restaurants. We were flexible around eating times. But very little availability. We didn' [... read more]t really get a lot of options for choices. Luckily all of the restaurants we went to were very good. The pool and beach area were likely our biggest issue. There were not enough lounge chairs, no sun umbrella's on the beach.. just trees. People would put towels down and leave for hours - this was not supposed to be allowed. You could not find a spot (despite signs saying this was not allowed - no staff members enforced this rule). In fact good luck finding staff. The pool bar was so understaffed. Huge lineups at the pool bar. Also there were no places where you could take food with you. They would not let you take food out of the buffet. So weird that you could not have lunch at the pool or beach. No lunch or afternoon pool side food. No drink service at the beach or pool. I've never experienced that at an all inclusive resort. Also room service was not included. It felt like staff didn't want to be there. They spoke to you only if you asked them something. At the buffet in the morning, nobody greeted you or had mimosas waiting etc. I could sit for five-10 minutes before I could get someone to take a coffee order or bring water. It was ridiculous. We did have a great vacation but not because of how staff made us feel. It's hard to complain when you are on a warm beach. We made our own fun etc. Did several excursions. I don't think I would choose this resort again.

Occidental Arenas Blancas: Great place

Overall it was a great trip. Quiet hotel, friendly staff. Food was good. Huge spread on Christmas Eve. Obviously there were some shortages of certain food supplies. But this didn't matter to us. We went with the flow and were grateful for such a great holiday. Nobody bugs you to buy stuff on the beach. We felt incredibly safe. Met some amazing people and went on a couple of great trips.