Iberostar Waves Costa Dorada: Loved the resort

It was a very nice resort. People were very friendly and helpful. The food was very good. The Japanese restaurant was exceptional, Very entertaining. The only problem I had was there entertainment was not as good as I had hoped. I wax hoping there would be some live dancing or soneth continued after the theater was done. There was no sports bar or anywhere to hang out.other than that everything was very good.

Iberostar Coral Esmeralda: Nice resort

Me and my husband went to this resort from Nov 29 to Dec 6 and overall we liked our stay.Our suite on the level side was amazing very large with ocean view block 7.Our cleaning lady was amazing always have our room clean and well decorated.All the employees that we have contact to were very friendly and helpful.The entertainment team was amazing especially Brian always making us feel welcome. The beach is very nice beautiful colour.The lobby bar and piscina bar very nice and friendly,but the bea [... read more]ch was very poor and the staff it wasn’t friendly not even a smile.The downside was the food no variety very poor at least the wine/drinks were good.One week was enough ! The hotel have to improve on their meals/food otherwise is going to lose customers because you one but next time won’t go back,just beach,rooms and friendly staff is not enough everything was to balance.

JOIA Rose Hall by Iberostar: Amazing resort

The hotel and surrounding was very nice the ambiance was relaxing , the Christmas decorations was beautiful One thing is the floor in room seemed a bit we when the door was open I think it was humidity in air I expected some more Caribbean dishes , like sweet potato and cassava and some Jamaican soups

Iberostar Waves Costa Dorada: Relaxing week

My wife and I arrived on Wednesday, August 21 for one week. Before I write this review please remember it’s all about expectations. if you’re looking for a brand new resort with high-end food choices, this resort is not for you. The hotel was very clean but does show its age. Approximately half the rooms of the hotel were under renovation to update the look and was very impressed that even though construction was going on, it was still relatively quiet. The staff of the hotel were very atten [... read more]tive, our room was cleaned every day, our concierge “Donkey” very helpful and was attentive to all our needs. The food at the resort was good, the buffet always had a nice variety. There are three à la restaurants, Mexican, Italian and Asian, the food of these restaurants again we’re good, my wife and I really enjoyed the Mexican restaurant. The beach It’s not your typical Dominican white puffy sand But was still very beautiful and picturesque, being on the Atlantic side, it is definitely a lot more windier. I think due to storms the previous weeks there was more sea weed than normal, this was cleaned daily. The actual swimming area was also limited, water buoys marked the areas you were to stay in. The only drawback on this vacation was the pool, the cleanliness needed to be more frequent, the debris, dead bugs and bird faeces needed more attention. Overall for the price that we paid for this week of vacation we were very satisfied.

Iberostar Selection Holguin: Great Stay

We stayed at Iberostar Selection Holguin. Hotel was beautiful, rooms are big, bright and super clean. Service was amazing. Beach and pool were absolutely stunning. Entertainment was nice, they are trying to make your stay fun for sure. Dining was average, however that's not a fault of the hotel, it's due to the food shortage that all of Cuba has. having said that, we did not sleep hungry, and we always found something nice to eat. Overall great stay, keep an open mind, and wi [... read more]thin the second/third day you will know what you like to eat and you will be fine. I would totally recommend this hotel for anyone who is looking for a nice time at a reasonable cost.

Iberostar Origin Laguna Azul: Iberostar Origin Laguna Azul

This was the worst hotel we have ever stayed at. We had a horrible time. It ruined our vacation. I actually had to pay extra USD to be transferred to a 3 start resort which had amazing service and food! I cannot believe that we paid to downgrade to a lower star hotel that offered better service than Iberostar Origin Laguna Azul, which is supposed to be a 4+ resort. We stayed at a three star Starfish Cuatro Palmas which was located right on Varadero beach, only minutes from downtown Varadero and  [... read more]30 minutes from the Varadero airport. The beach was amazing the food was unbelievable! On the other hand, Iberostar Origin Laguna Azul, was terrible! I don't know where to start. I do not know who rates these hotels but this is not fair to the 4 star hotels. I wish people wrote honest reviews. We did read reviews about this resort before we booked it but nothing as alarming as what we encountered. I understand that food can be hit or miss in Cuba and to be honest, we did not go to Cuba to eat only but this was beyond that. My family and I had to survive on bread and butter for 3 days until we asked to be transferred. The food is the same every day. The eggs are powdered eggs, the pasta is over cooked spaghetti served with some kind of gravy or just butter, can be tolerated with butter only as a choice. There are not enough plates for everyone that you literally wait for them to wash and we would wait outside the kitchen for the cart to come by so we can grab plates. They were all chipped plates. There was no cream for the coffee, it's only black or with milk. No lemon. They do not have mojitos because of the lemon I was told. The rooms are dirty and dingy. The elevators only work sometimes. Our first day, we had to carry our luggage three flights down and took us 20 minutes to locate our rooms because they have very confusing numbering and the resort is not very well lit in the night and too big for no good reason. We had to go to the front desk numerus time to have them reactive the keys because they don't work each time you leave your room. The first night we stayed the AC was not working and the bathroom was so dirty that we had to keep our slides while we were taking shower. The a la carte restaurants are basically non-existent. First we were told that we're only allowed to choose three restaurants because of the number of days we stayed, which was 7 days and I have never heard of this before. Apparently, on this resort that is the rule. There was Japanese, Italian and Cuban restaurants to choose from but only the Cuban restaurant was available every day we tried to book. The Cuban restaurant served the same food as the buffet restaurant, the only difference is the cutlery and napkin with a lot less people. The toilet flush did not work and we had to wait a day to be moved to another horrible room because they needed time to clean the room. This room had big cockroaches running around the tub. They had no ice most of the time and the drinks were diluted with very limited choice. The entertainment is always the same each night. I can go on and on. There is just so much problem with this resort. I know this resort does not represent the whole Cuba but no one should pay so much money for this resort and it should not be listed as a 4+ star hotel! There are a lot better hotels in Cuba even if their food is not good, at least the accommodation is way better than this resort. A 3 start hotel was better than this hotel. It's not fair for people to pay so much money for this resort. I am so glad that the rest of our stay in Cuba was better then the beginning. I would never recommend this hotel to anyone!

Iberostar Origin Bella Vista Varadero: absolutely terrible resort

Completely flooded Hotel on the Havana trip The lights were not turned on on our floor on the Havana trip. Broken doors were banging loudly in the night that I had to get up at 1:00 in the morning and secure with a heavy umbrella to keep it from happening anymore in Havana. We were served the same crappy meal three times in a row on the Havana trip. One elevator out of four working intermittently Exposed control panels on at least three or four floors next to the elevators with flashing l [... read more]ights and wires sticking out People were rude as hell when dealing with any problems The concierge never showed up on the days when she was supposed to be there The rental motorcycles did not work We were kicked out of the pool at 6:00 so somebody could throw chemicals in TV remote did not work and it took 3 hours to get a new one The comforter we were given on our second day smelled like ass and it took 4 hours to get a new one and multiple complaints and hours of my time wasted doing customer service for the hotel There were children every time we went up to the adults only Prestige lounge and people were up there without wristbands The trip to Havana that was supposed to include a trip A cemetery It did not happen We were left without drinking water most days unless we went and begged for it Nobody in the hotel could break 100 dollar bills into smaller change We were locked out of our room multiple times for hours at a stretch because the key card stopped working Broken toilet seat that they never fixed Hotel in Havana had no hot water and when I told the guy about it he tried to explain how hot water knobs work and I told him I understand how hot water knobs work there is no hot water. Found out the next day that nobody on our floor had hot water. The restaurant bathrooms in the hotel in Havana had the same feces in the toilet for 2 days. There was no juice There were no eggs at breakfast Made a dinner reservation and got told we had to wait 20 minutes to see if they still had food for us ordered the lobster and was served a melange of cross-contaminated seafood. Extremely dangerous Insanely loud DJ all day everyday and you could not escape the music on the beach near the pool or in your room Laughed at for trying to order food in the 24 hour snack bar Nobody will put me in contact with a manager WE HAVE TO WALK 14 FLIGHTS OF STAIRS IN ORDER TO LEAVE OUR ROOM NEVER SEEN ANYTHING LIKE THIS. Mobs of angry people at the front desk at all times I witnessed Two different couples Speaking To customer relations About security concerns and thefts from their room. One lady was yelling in another language With a security guard And the customer relations person The other person in English straight up said that her bag was stolen right out of her room The lobby was full of blood because a man cut his foot on the broken tiles that were everywhere on the premises blood everywhere with children running through it No call for boarding in the VIP lounge almost missed our flight due to this Cigarettes butts everywhere

Iberostar Origin Bella Vista Varadero: Iberostar Bella Vista Sucks

Completely flooded Hotel on the Havana trip The lights were not turned on on our floor on the Havana trip. Broken doors were banging loudly in the night that I had to get up at 1:00 in the morning and secure with a heavy umbrella to keep it from happening anymore in Havana. We were served the same crappy meal three times in a row on the Havana trip. One elevator out of four working intermittently Exposed control panels on at least three or four floors next to the elevators with flashing l [... read more]ights and wires sticking out People were rude as hell when dealing with any problems The concierge never showed up on the days when she was supposed to be there The rental motorcycles did not work We were kicked out of the pool at 6:00 so somebody could throw chemicals in TV remote did not work and it took 3 hours to get a new one The comforter we were given on our second day smelled like ass and it took 4 hours to get a new one and multiple complaints and hours of my time wasted doing customer service for the hotel There were children every time we went up to the adults only Prestige lounge and people were up there without wristbands The trip to Havana that was supposed to include a trip A cemetery It did not happen We were left without drinking water most days unless we went and begged for it Nobody in the hotel could break 100 dollar bills into smaller change We were locked out of our room multiple times for hours at a stretch because the key card stopped working Broken toilet seat that they never fixed Hotel in Havana had no hot water and when I told the guy about it he tried to explain how hot water knobs work and I told him I understand how hot water knobs work there is no hot water. Found out the next day that nobody on our floor had hot water. The restaurant bathrooms in the hotel in Havana had the same feces in the toilet for 2 days. There was no juice There were no eggs at breakfast Made a dinner reservation and got told we had to wait 20 minutes to see if they still had food for us ordered the lobster and was served a melange of cross-contaminated seafood. Extremely dangerous Insanely loud DJ all day everyday and you could not escape the music on the beach near the pool or in your room Laughed at for trying to order food in the 24 hour snack bar Nobody will put me in contact with a manager WE HAVE TO WALK 14 FLIGHTS OF STAIRS IN ORDER TO LEAVE OUR ROOM NEVER SEEN ANYTHING LIKE THIS. Mobs of angry people at the front desk at all times I witnessed Two different couples Speaking To customer relations About security concerns and thefts from their room. One lady was yelling in another language With a security guard And the customer relations person The other person in English straight up said that her bag was stolen right out of her room The lobby was full of blood because a man cut his foot on the broken tiles that were everywhere on the premises blood everywhere with children running through it No call for boarding in the VIP lounge almost missed our flight due to this

Iberostar Coral Ensenachos: Beautiful resort, great value for the price

We stayed at Iberostar Coral Ensenachos in a group of four in August 2024. It was our second time at Coral Level and the third time at this resort. We lived in a spacious villa with two bedrooms. It was clean and very well maintained. Customer service was excellent, all our requests were fulfilled in a fast and precise manner. The food was very delicious, and the food selection was very decent. There were two restaurants at the Coral Level part of the resort: El Colonial (for breakfast and dinne [... read more]r) and Pelicano (for lunch). There were options to eat at the family part of the resort but we chose not to as the food at Coral Level was so good. All personnel at Coral Level including administrators on call and restaurant staff were very professional, helpful, and well-mannered. The main attraction of this resort is its beautiful Ensenacho beach. Our hotel section had its beach restricted to the Coral Level stayers only which was nice because it resulted in fewer people on the beach even at prime time. We never used a pool, so I can’t comment on this. Another thing that we admired was the resort’s garden - it was just awesome! Now, what I would improve on this practically perfect resort: I would add more electric cars because there were not enough of them this year and waiting time was sometimes annoying. Also, it would be nicer if more palapas were added to the beach and the distance between palapas expanded. In all other ways, Coral Level at Ensenachos was a great value for the price and we would highly recommend this to our friends.

Iberostar Origin Laguna Azul: Beautiful resort!

This resort was so beautiful! Can't wait to go back :) My friend that I went with, it was her 3rd time at this resort. We had a beautiful week, sunny and very hot everyday! the pools and the grounds are beautiful, well kept! The water/beach was awesome, but a lot of seaweed this time of year! The staff were mostly all friendly! Our room was good. Food was a good, we had eggs five days in a row, bacon, pancakes, pizza, pork, chicken and fish. Salad bar was good. Desserts were delicious! 24 h [... read more]our snack bar served hamburgers, hotdogs and fries. The Japanese a La Carte was amazing. The Italian was disappointing, which I was surprised because I was really looking forward to it. Activities by the pool were fun, the team was awesome! Thank you to Daniel Sann, Cleopatra, Genero, Joshua, King Kong, Pedro, Candy and everyone else that I might have missed, you all made our trip so much fun and memorable. Evening Entertainment were amazing! Girls and Guys fantastic dancers, Especially Dayron! DJ's were awesome, especially Genero! Like I said "can't wait to go back"!

Iberostar Origin Daiquiri: nice resort

it was our first time in Cuba. the resort was nice, the staff were all very sweet and helpful, the hotel rooms were clean with AC, the pool was nice and clean, it had nice entertainment for families during the day as well as at night, the food was good but they had lots of flies on the food in their open buffet restaurant. this resort could properly use some food containers that has lids to avoid the flies from standing on the food.

JOIA Bavaro by Iberostar: Perfect from Start to finish.

The resort was well maintained, the room was nice and clean.The food and drinks were fantastic. The service from the staff was friendly, fast and easy going. Would highly recommend staying at this adult only resort.

Iberostar Selection Esmeralda: Beautiful resort

My husband and I traveled July 14th - July 21st.. A very clean hotel, the staff are friendly and very helpful. The food was above average. The beach is the most beautiful. Had an amazing time. Would suggest to everyone. We stayed in room 4222.Our room was very clean and comfortable. Air conditioning very efficient. Our cleaning ladies were exceptional. the resort, the pools and the beach area are so clean. Yes there are shortages but there is always a great selection of food and drinks.

Iberostar Origin Bella Vista Varadero: Superb beach

The resort in general is good; the staff is friendly and the food is good. As for the rooms, the bed sheets need to be replaced; the smell of humidity in the room is strong. We have to wait too long for the elevator .

Iberostar Origin Bella Vista Varadero: Amazing beach!

One of the best beaches ever! Everything was great and staff were very friendly and helpful. The food was excellent and varied. The downsides were the very slow elevator. The aging and stained bed lining. The stained fabric chairs in the room. Some moisture in the bathroom. Once you overcome these elements, everything else is more than value for money.

Iberostar Grand Packard: Newish hotel

Centrally located near Prado and Park Central a short walk to old city. Unique pool overlooking harbour entrance and fort on opposite side. Good choices for breakfast buffet. Service was above standard but the hotel is showing signs of lax maintenance standards. Overall I'd give it almost 5

Iberostar Selection Esmeralda: Worst resort

Don't be fooled by the amazing reviews below. This is one of the worst resort to take family with kids and worst if you don't speak Spanish. I couldn't find a kettle or someone to warm up the water for my 10 month old baby. After complaining, they finally got me a coffee maker to get hot water (2 days later). Limited water bottle, one a day, so definitely bring water bottles on your trip and sometimes you don't even get them. Food was always repeated everyday and usually the same fo [... read more]r breakfast/ lunch / dinner. Almost felt like they just reheated the food. There is no such thing as 24 hour snack bar. Our flight was at 10:55am, they made us check out around 6am to be picked up by the bus for 6:25am, well the bus didnt get there til 7ish. When we went to get breakfast from 24 hours snack bar, we were told that it was closed. Bed sheets and bath towels are so dirty, felt like they used the same one again. Just use your beach towels, which is much cleaner. Unless you know Spanish, workers don't care to treat you well. Majority don't speak or understand English. So hard to ask for anything. Any time you have a question, the answer is " I don't know". Definitely won't get a tour of the place or explanation on where to go for buffet, pool, restaurant or beach. You will have to find out all on your own. Do bring mosquito repellent, super important. Black flies in the morning and Mosquito at night. The only best part of this trip, is the amazing beach and also the exterior of the hotel is beautiful Overall, worst trip and will never recommend this place to anyone.

Iberostar Waves Costa Dorada: Not up to expectations

The grounds were nicely kept but due to the lack of service, that alone turned me off. The food and rooms were a 7/10 for me. The entertaining could have been better. It wasn’t crazy busy so I would have expected better service than what we received. They had water stations set up on each room block and had glass jug for you to fill up daily but can’t bring that to beach so I would suggest bringing your water bottle to take with you as they don’t have bottles in the fridge.

Iberostar Selection Ensenachos: Stunning Beaches

We had an amazing week at Ensenachos. The main lobby is very grand and a great place to spend time in the evening. Check in was easy and our room was ready. The 2 beaches are amazing! Staff very attentive and kind. Food and drinks were good. Resort was clean and the grounds are very beautiful.

Iberostar Coral Holguin: Amazing Time

We had a few reservations about going to Cuba with a lot of the reviews we had read, but this place had fantastic reviews. Everything was amazing from check in to check out. The Iberostar Coral Level is for adults only and is next to the Iberostar Selection which is for families. Coral Level has access to both resorts. I read a lot of reviews and they varied in their descriptions of this place. We were there from June 21 - June 28 2024 and this is what we experienced. There are 5 buildi [... read more]ngs with 12 rooms in each one. Each building has 4 Junior suites on the ends, upper floor and ground floor and they are clean and beautiful. They have a large bathroom with a jacuzzi tub, a king size bed, wall mounted TV, sitting area with a desk and chair as well as a chaise lounge and small coffee table, a large closet with lots of hangers and a safe. The AC was the best we've had anywhere. All of the rooms have two loungers on the balcony or terrace with the Junior suites also having a table and chairs. The only difference between the two is on the ground floor the shower is outside not inside. The pool is gorgeous spanning across all of the buildings. There are 20 Bali beds and 3 other semi covered structures and lots of loungers and chairs. We never had any issues with getting a Bali bed but we were there in low season. There is a swim up bar and a couple of jacuzzi tubs behind the pool bar on a terrace. The beach is shared with the Selection side but again we had no issues with finding a lounger but I would imagine it would be different at full capacity. There is a beach bar and a small grill area for hamburgers and hotdogs but is only open at certain times. There is also a larger beach across a bridge which has a small bar, washrooms and it is also where the water equipment is(paddle boats etc.). I tried snorkeling but there wasn't much to see. At the Coral Level there is a 24 hour bar and a restaurant that serves A la Carte breakfast, lunch and dinner. Every morning there were eggs, bacon, sausage, hot cakes, fresh fruit, omelets, pastries etc. At lunch there was chicken, pork and fish dishes, salads, soups, pastries etc. For dinner there were various appetizers, pork, chicken and Lobster tails which we had at every meal we ate here. Our favorite appetizer was the fried cheese with pineapple sauce, simple but oh so good. There are 3 other A la Carte restaurants at the Selection side, the Gourmet, Mediterranean and Japanese and also a buffet. We ate at the Japanese which was decent and the Gourmet which was very good. My wife had the stuffed chicken legs which she liked and I had the Cordon Bleu Pork which was fantastic, cooked absolutely perfect and I could eat it every day. The service at both was fantastic. We ate at the buffet for lunch twice, once being Cuba day where there was pork that was grilled on a spit over charcoal and it was so tasty especially the chichiron (skin). There was pizza, pasta, fresh meats and cheeses, salads, a grill station, lots of other meat and vegetable dishes, fruit, ice cream, deserts and lots of different breads. Again great service. There is also a 24 hour snack bar on the Selection side that had Ham and Cheese sandwiches, pizza, Tuna sandwiches, burgers and hotdogs with it varying day to day. We actually never ate here. The service was amazing and genuinely friendly everywhere. Sorry we can't remember everyone's name but who we can are, Carlos the pool entertainment, so friendly and energetic with a fantastic voice and a great guitar player, Alexander, Dianne(pool bar not sure if I spelled it right), Hector, all of the bar tenders, Junior, Laritza, Augusto. Everyone in the Coral Level restaurant was beyond amazing, our maid was super friendly and kept our room super clean and provided some fantastic towel art. The pool maintenance team, gardeners, life guards and front desk all again fantastic and so genuinely friendly. We don't really visit resorts twice but we cannot wait to go back.