Iberostar Selection Esmeralda: Unforgettable vacation

We stay in Iberostar Selection Esmeralda for a week in December and have a great time. The hotel is new, has modern rooms and well maintained ground. The beach is beautiful with white sand. The food is good and tasty for Cuba, pizza is excellent. The resort provides professional show everyday. The staff is friendly. Special thanks to Adriel who helped us with better accommodation. We will return to this resort again.

Iberostar Origin Laguna Azul: 2nd Stay in 2 years

Beautiful Resort. We had a postcard view of the hotel and the ocean. Staff was awesome. Hotel was pretty quiet being low season, which was nice. There was some maintenance work going on, but did not take away from the stay. Glad to see they were putting an effort into maintenance. One entire block of buildings and a secondary pool undergoing refurb.

Iberostar Waves Costa Dorada: Excellent Vacation at Iberostar Waves Costa Dorada

Stayed for 15 days at this resort December 1-16. We have been here around 12 times since 2018. The Oceanview room is very nice if in building 1 but building 5 is located beside condos being built and is quite noisy. Our a/c broke in our original room in building 5 and they moved us to another room in building 1. It was wonderful to have a quiet room. Food is quite good and they theme the nights so it isn’t totally the same thing each night. Domingo is the server we have had since we started comi [... read more]ng to the resort and he is amazing. Manuel is a customer service representative and he too is wonderful and so helpful. Only complaint we have is the bar staff in the lobby bar are not very good. If you tip them good then they serve you as soon as they see you and everyone else can try to get served if you’re lucky. Thus unfortunately has been going on since we first vacationed at this resort. This definitely needs to be improved! The beach was quite dirty with areas of garbage this year more so than any other time we have been there. Likely it is garbage being washed ashore but considering tourism is their main source of revenue, it would be beneficial if they could take care of this. Perhaps it is because of the many storms that washed garbage into the ocean but the aftermath needs to be taken care of for health reasons. All in all we had a great vacation and are already planning our return in February 2025!

Iberostar Waves Punta Cana: Beautiful resort

Iberostar Waves was a beautiful resort. The grounds were immaculate. The rooms were newly renovated with fresh calming colours. They were in the middle of sanding the doors and painting them. The food was amazing. They had such a variety of food for everyone to enjoy. The resort is environmentally friendly. There was no garbage, plastic bottles to be seen. As Christmas is coming, it was tastefully decorated in the lobby, restaurants and grounds. Staff was friendly. Unfortunately very few spok [... read more]e English, but they tried very hard. It was a relaxing vacation for us. A huge thank you to Judy for recommending Iberostar Waves and sending us information along the way and well as the help from the Stoney Creek office when I had questions. Thank you

Iberostar Origin Laguna Azul: Amazing get away

My brother and I had the great pleasure of a week at Iberostar Laguna Azul. The staff was amazing and the beaches were world class I cant aay as much for late as always sunwing. We upgraded our seats for more room and we ending up on a Czech aircraft that was smaller so not worth the upgrade If only Canada could provide better air service to the resorts

Iberostar Selection Paraiso Lindo: Nice resort...but not for me anymore

This is our 4th time back to this resort. In many ways it has improved....still has beautiful grounds , very very eco friendly, clean rooms and good food. Where it has gone down ( in my opinion) is the entertainment. Pool side activities are just ok....staff use to be so much fun and interactive. We love the water aerobics but when it came time , we had to actually find the staff to see if it was going to happen...the guy who ended up running it looked like he didn't want to be there...gru [... read more]mpy. And note to staff...aqua zumba is not aqua aerobics. Also missing is the Mall. It's still there , but all the artisan shops have been replaced with food joints and expensive boutiques. Very disappointing. Might return one day , but not likely. Lovely place , but not for me anymore.

Iberostar Waves Paraiso del Mar: Good value for cost.

The hotel is in good condition, our room was great, clean, no issues. The grounds are very nice, lots of paths through the jungle which is very different than other resorts we have been too. Well lit at night. The resort is stretched out and will require a lot of walking. I had blisters after the second day! There is a cart and wagon that runs every 10 minutes. The food and drinks were good, not the best that we have had. We really like Iberostar, employees were very nice. Beach was nice [... read more], no issues getting a lounger. One issue at the beach is the overwhelming number of Coati’s. they stole a burger right out of my hand while trying to eat at the beach. We watched them go through beach bags, tip over drinks,etc. the Cancun airport is massive and the Air Canada included transfer service was very disorganized. It took over an hour to figure out which van to get in, they seemed to be overwhelmed. Overall, it was fine but we like the Iberostar in Peurto Plata much better and we will probably stick to that.

JOIA Paraiso by Iberostar: This was our 5th time at this resort and there will be more. Great resort

All was great. The food, the entertainment the room, the beach, the pools and the service. Book this resort and you won't be disappointed. ,,............... ..... .................................

Iberostar Origin Laguna Azul: Don’t Expect Too Much

The staff is nice but the hotel is suffering from the current reality in Cuba. Shortage of food, water, and power. Some elevators are not working. Rooms are old and bed sheets are smelly. Restaurants in the hotel do not have good food. Internet kept disconnected for days; poor signal. Do not go without cash for tips and there are no credit card machines available. The beach is perfect!

Iberostar Selection Ensenachos: Not great

Food was awful compared to other hotels in this area.one area of the beach was still under construction. Not enough entertainment. Service, here compared with previous years was a lot worse. No phones this time in the rooms. Shower stall still leaks out onto the floor. No wash cloths. Outside walkway was not lit up on one night

Iberostar Selection Paraiso Lindo: Amazing Resort

We stayed at Paraiso Lindo hotel a the beginning of December 2024. The room was good, clean and was cleaned every day in a proper way. I could appreciate the food. It was at the next level. All 7 days I enjoyed fish and seafood excellent cooked. And sweets and fruits and everything. 10 out of 10. What was under my expectations was the night entertainment. Almost nothing. And considering you don't have much to do around that's a minus

Iberostar Waves Costa Dorada: Loved the resort

It was a very nice resort. People were very friendly and helpful. The food was very good. The Japanese restaurant was exceptional, Very entertaining. The only problem I had was there entertainment was not as good as I had hoped. I wax hoping there would be some live dancing or soneth continued after the theater was done. There was no sports bar or anywhere to hang out.other than that everything was very good.

Iberostar Coral Esmeralda: Nice resort

Me and my husband went to this resort from Nov 29 to Dec 6 and overall we liked our stay.Our suite on the level side was amazing very large with ocean view block 7.Our cleaning lady was amazing always have our room clean and well decorated.All the employees that we have contact to were very friendly and helpful.The entertainment team was amazing especially Brian always making us feel welcome. The beach is very nice beautiful colour.The lobby bar and piscina bar very nice and friendly,but the bea [... read more]ch was very poor and the staff it wasn’t friendly not even a smile.The downside was the food no variety very poor at least the wine/drinks were good.One week was enough ! The hotel have to improve on their meals/food otherwise is going to lose customers because you one but next time won’t go back,just beach,rooms and friendly staff is not enough everything was to balance.

JOIA Rose Hall by Iberostar: Amazing resort

The hotel and surrounding was very nice the ambiance was relaxing , the Christmas decorations was beautiful One thing is the floor in room seemed a bit we when the door was open I think it was humidity in air I expected some more Caribbean dishes , like sweet potato and cassava and some Jamaican soups

Iberostar Waves Costa Dorada: Relaxing week

My wife and I arrived on Wednesday, August 21 for one week. Before I write this review please remember it’s all about expectations. if you’re looking for a brand new resort with high-end food choices, this resort is not for you. The hotel was very clean but does show its age. Approximately half the rooms of the hotel were under renovation to update the look and was very impressed that even though construction was going on, it was still relatively quiet. The staff of the hotel were very atten [... read more]tive, our room was cleaned every day, our concierge “Donkey” very helpful and was attentive to all our needs. The food at the resort was good, the buffet always had a nice variety. There are three à la restaurants, Mexican, Italian and Asian, the food of these restaurants again we’re good, my wife and I really enjoyed the Mexican restaurant. The beach It’s not your typical Dominican white puffy sand But was still very beautiful and picturesque, being on the Atlantic side, it is definitely a lot more windier. I think due to storms the previous weeks there was more sea weed than normal, this was cleaned daily. The actual swimming area was also limited, water buoys marked the areas you were to stay in. The only drawback on this vacation was the pool, the cleanliness needed to be more frequent, the debris, dead bugs and bird faeces needed more attention. Overall for the price that we paid for this week of vacation we were very satisfied.

Iberostar Selection Holguin: Great Stay

We stayed at Iberostar Selection Holguin. Hotel was beautiful, rooms are big, bright and super clean. Service was amazing. Beach and pool were absolutely stunning. Entertainment was nice, they are trying to make your stay fun for sure. Dining was average, however that's not a fault of the hotel, it's due to the food shortage that all of Cuba has. having said that, we did not sleep hungry, and we always found something nice to eat. Overall great stay, keep an open mind, and wi [... read more]thin the second/third day you will know what you like to eat and you will be fine. I would totally recommend this hotel for anyone who is looking for a nice time at a reasonable cost.

Iberostar Origin Laguna Azul: Iberostar Origin Laguna Azul

This was the worst hotel we have ever stayed at. We had a horrible time. It ruined our vacation. I actually had to pay extra USD to be transferred to a 3 start resort which had amazing service and food! I cannot believe that we paid to downgrade to a lower star hotel that offered better service than Iberostar Origin Laguna Azul, which is supposed to be a 4+ resort. We stayed at a three star Starfish Cuatro Palmas which was located right on Varadero beach, only minutes from downtown Varadero and  [... read more]30 minutes from the Varadero airport. The beach was amazing the food was unbelievable! On the other hand, Iberostar Origin Laguna Azul, was terrible! I don't know where to start. I do not know who rates these hotels but this is not fair to the 4 star hotels. I wish people wrote honest reviews. We did read reviews about this resort before we booked it but nothing as alarming as what we encountered. I understand that food can be hit or miss in Cuba and to be honest, we did not go to Cuba to eat only but this was beyond that. My family and I had to survive on bread and butter for 3 days until we asked to be transferred. The food is the same every day. The eggs are powdered eggs, the pasta is over cooked spaghetti served with some kind of gravy or just butter, can be tolerated with butter only as a choice. There are not enough plates for everyone that you literally wait for them to wash and we would wait outside the kitchen for the cart to come by so we can grab plates. They were all chipped plates. There was no cream for the coffee, it's only black or with milk. No lemon. They do not have mojitos because of the lemon I was told. The rooms are dirty and dingy. The elevators only work sometimes. Our first day, we had to carry our luggage three flights down and took us 20 minutes to locate our rooms because they have very confusing numbering and the resort is not very well lit in the night and too big for no good reason. We had to go to the front desk numerus time to have them reactive the keys because they don't work each time you leave your room. The first night we stayed the AC was not working and the bathroom was so dirty that we had to keep our slides while we were taking shower. The a la carte restaurants are basically non-existent. First we were told that we're only allowed to choose three restaurants because of the number of days we stayed, which was 7 days and I have never heard of this before. Apparently, on this resort that is the rule. There was Japanese, Italian and Cuban restaurants to choose from but only the Cuban restaurant was available every day we tried to book. The Cuban restaurant served the same food as the buffet restaurant, the only difference is the cutlery and napkin with a lot less people. The toilet flush did not work and we had to wait a day to be moved to another horrible room because they needed time to clean the room. This room had big cockroaches running around the tub. They had no ice most of the time and the drinks were diluted with very limited choice. The entertainment is always the same each night. I can go on and on. There is just so much problem with this resort. I know this resort does not represent the whole Cuba but no one should pay so much money for this resort and it should not be listed as a 4+ star hotel! There are a lot better hotels in Cuba even if their food is not good, at least the accommodation is way better than this resort. A 3 start hotel was better than this hotel. It's not fair for people to pay so much money for this resort. I am so glad that the rest of our stay in Cuba was better then the beginning. I would never recommend this hotel to anyone!

Iberostar Origin Bella Vista Varadero: absolutely terrible resort

Completely flooded Hotel on the Havana trip The lights were not turned on on our floor on the Havana trip. Broken doors were banging loudly in the night that I had to get up at 1:00 in the morning and secure with a heavy umbrella to keep it from happening anymore in Havana. We were served the same crappy meal three times in a row on the Havana trip. One elevator out of four working intermittently Exposed control panels on at least three or four floors next to the elevators with flashing l [... read more]ights and wires sticking out People were rude as hell when dealing with any problems The concierge never showed up on the days when she was supposed to be there The rental motorcycles did not work We were kicked out of the pool at 6:00 so somebody could throw chemicals in TV remote did not work and it took 3 hours to get a new one The comforter we were given on our second day smelled like ass and it took 4 hours to get a new one and multiple complaints and hours of my time wasted doing customer service for the hotel There were children every time we went up to the adults only Prestige lounge and people were up there without wristbands The trip to Havana that was supposed to include a trip A cemetery It did not happen We were left without drinking water most days unless we went and begged for it Nobody in the hotel could break 100 dollar bills into smaller change We were locked out of our room multiple times for hours at a stretch because the key card stopped working Broken toilet seat that they never fixed Hotel in Havana had no hot water and when I told the guy about it he tried to explain how hot water knobs work and I told him I understand how hot water knobs work there is no hot water. Found out the next day that nobody on our floor had hot water. The restaurant bathrooms in the hotel in Havana had the same feces in the toilet for 2 days. There was no juice There were no eggs at breakfast Made a dinner reservation and got told we had to wait 20 minutes to see if they still had food for us ordered the lobster and was served a melange of cross-contaminated seafood. Extremely dangerous Insanely loud DJ all day everyday and you could not escape the music on the beach near the pool or in your room Laughed at for trying to order food in the 24 hour snack bar Nobody will put me in contact with a manager WE HAVE TO WALK 14 FLIGHTS OF STAIRS IN ORDER TO LEAVE OUR ROOM NEVER SEEN ANYTHING LIKE THIS. Mobs of angry people at the front desk at all times I witnessed Two different couples Speaking To customer relations About security concerns and thefts from their room. One lady was yelling in another language With a security guard And the customer relations person The other person in English straight up said that her bag was stolen right out of her room The lobby was full of blood because a man cut his foot on the broken tiles that were everywhere on the premises blood everywhere with children running through it No call for boarding in the VIP lounge almost missed our flight due to this Cigarettes butts everywhere

Iberostar Origin Bella Vista Varadero: Iberostar Bella Vista Sucks

Completely flooded Hotel on the Havana trip The lights were not turned on on our floor on the Havana trip. Broken doors were banging loudly in the night that I had to get up at 1:00 in the morning and secure with a heavy umbrella to keep it from happening anymore in Havana. We were served the same crappy meal three times in a row on the Havana trip. One elevator out of four working intermittently Exposed control panels on at least three or four floors next to the elevators with flashing l [... read more]ights and wires sticking out People were rude as hell when dealing with any problems The concierge never showed up on the days when she was supposed to be there The rental motorcycles did not work We were kicked out of the pool at 6:00 so somebody could throw chemicals in TV remote did not work and it took 3 hours to get a new one The comforter we were given on our second day smelled like ass and it took 4 hours to get a new one and multiple complaints and hours of my time wasted doing customer service for the hotel There were children every time we went up to the adults only Prestige lounge and people were up there without wristbands The trip to Havana that was supposed to include a trip A cemetery It did not happen We were left without drinking water most days unless we went and begged for it Nobody in the hotel could break 100 dollar bills into smaller change We were locked out of our room multiple times for hours at a stretch because the key card stopped working Broken toilet seat that they never fixed Hotel in Havana had no hot water and when I told the guy about it he tried to explain how hot water knobs work and I told him I understand how hot water knobs work there is no hot water. Found out the next day that nobody on our floor had hot water. The restaurant bathrooms in the hotel in Havana had the same feces in the toilet for 2 days. There was no juice There were no eggs at breakfast Made a dinner reservation and got told we had to wait 20 minutes to see if they still had food for us ordered the lobster and was served a melange of cross-contaminated seafood. Extremely dangerous Insanely loud DJ all day everyday and you could not escape the music on the beach near the pool or in your room Laughed at for trying to order food in the 24 hour snack bar Nobody will put me in contact with a manager WE HAVE TO WALK 14 FLIGHTS OF STAIRS IN ORDER TO LEAVE OUR ROOM NEVER SEEN ANYTHING LIKE THIS. Mobs of angry people at the front desk at all times I witnessed Two different couples Speaking To customer relations About security concerns and thefts from their room. One lady was yelling in another language With a security guard And the customer relations person The other person in English straight up said that her bag was stolen right out of her room The lobby was full of blood because a man cut his foot on the broken tiles that were everywhere on the premises blood everywhere with children running through it No call for boarding in the VIP lounge almost missed our flight due to this

Iberostar Coral Ensenachos: Beautiful resort, great value for the price

We stayed at Iberostar Coral Ensenachos in a group of four in August 2024. It was our second time at Coral Level and the third time at this resort. We lived in a spacious villa with two bedrooms. It was clean and very well maintained. Customer service was excellent, all our requests were fulfilled in a fast and precise manner. The food was very delicious, and the food selection was very decent. There were two restaurants at the Coral Level part of the resort: El Colonial (for breakfast and dinne [... read more]r) and Pelicano (for lunch). There were options to eat at the family part of the resort but we chose not to as the food at Coral Level was so good. All personnel at Coral Level including administrators on call and restaurant staff were very professional, helpful, and well-mannered. The main attraction of this resort is its beautiful Ensenacho beach. Our hotel section had its beach restricted to the Coral Level stayers only which was nice because it resulted in fewer people on the beach even at prime time. We never used a pool, so I can’t comment on this. Another thing that we admired was the resort’s garden - it was just awesome! Now, what I would improve on this practically perfect resort: I would add more electric cars because there were not enough of them this year and waiting time was sometimes annoying. Also, it would be nicer if more palapas were added to the beach and the distance between palapas expanded. In all other ways, Coral Level at Ensenachos was a great value for the price and we would highly recommend this to our friends.