The grounds were clean, the staff were very friendly, the rooms were very adequate, and the food was decent. The resort wasn’t crowded, although there never seems to be enough lounge chairs. The beach was beautiful and the pool was large and never crowded. My biggest complaint was having smokers everywhere even in the nonsmoking areas.
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Paradisus Rio De Oro: Best resort!
This is our 3rd trip to the Paradisus Rio de Oro. We are not typically repeaters anywhere. The rooms are large and well maintained, grounds are extensive and gorgeous, and the 4 beaches are breathtaking. The off beach snorkeling opportunities are excellent. We snorkled every day! The food was plentiful and, for Cuba, exceptional. The staff are wonderful and just want the guest to have a great time and feel cared for.
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Melia Cayo Coco: Loved this resort
Though older hotel it was spotlessly clean , grounds maintained consistently
The service was outstanding from
All staff
I thought the food was good no complaints
Would return in a heartbeat planning next one already
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JohnG -
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Sol Caribe Beach: Excellent vacation
Sol Caribe is a wonderful place that suits us very much. Excellent service all around and the room was very nice and spacious. Always something to choose from the buffet and of grounds and the beach were fantastic. This was our second visit in less than a year and plan to be back again!
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Sol Palmeras: Family of 4 first vacation to Cuba
We went from January 14-21. This review is for those who have never been and have read reviews and are on the fence as well as heard stories from friends and family. Here is my honest review and I hope it is helpful.
Why would we book Cuba? For the beach of course! We have travelled in the last couple years to Riviera Nayarit, Cancun, and the Dominican (PP side) and crave a beach and ocean that is clean and clear and boy did we get one. This beach was unreal. Calm waters, teal blue and crysta[... read more]l clear. We had two glorious days of green flag calm days and 1 yellow flag day where we got to enjoy the waves. Clean water without floating trash or tons of weeds. There are free rentals of the pedal boat to enjoy which we took out twice! Never had to worry about saving spots as they were half capacity when we were there so tons of seating available. The bugs do bite and we did bring bug spray but at night they still get you. I have about 11 bites and they are really itchy so bring after bite as well!
The rooms were nice. Now this is not a super fancy hotel and the "renovations" of fresh paint are not done by a professional painter as the paint splatter was all over the wall and on the floor but I am not visiting to sit in my room and look at the paint job. Because my kids are 13 and 14 they placed them in a room beside us. My teens loved not sharing a room with us. The wifi was decent (it would kick you off after an amount of time as it is a timed session, easy enough to reconnect) plus we had a land line phone to stay connected with them next door if we couldn't trust our internet connection. The power/lights will work when you put your key card into a slot by the main switch. (trying to save you time as I ran around trying to figure out why the lights were not on lol) We were on the main floor with a pool view (Superior Rooms 1066 and 1065). The pool view was a walk out which I loved as we could sit by the pool and easily run to our room and back without going through the hotel hallways or using stairs or elevators. My husband and I had a room with king size bed and my kids had their own room beside us with 2 twins. My favorite part of these rooms was the dehumidifier. Yes our rooms came each equipped with a dehumidifier. If you have ever vacationed before in tropical humid destination, you know that the mildew smell can wallow in a room. These little units filled up fast but my vitamins stayed dry and no mildew odor! The AC unit was clean and not filled with gross dirt and dust from neglect. The rooms also came with umbrellas! on the rainy day we had we could stay dry when walking around. Plugs for chargers and computers were fine and labelled with voltage so we had no problems plugging and charging our devices. The only issue with the room facing the pool that some people did not like was that some of the shows at night were at the pool. They have a pool/swim style ballet show and music volume at this resort is always turned up to 11. The AC and dehumidifier were loud in the room so the music and entertainment playing until 10:30 at night might upset some people but it did not bother us at all. They are renovating the top floor so after 8am we would hear them working but I am not on vacation to sleep in so this did not bother us at all either.
The food. I have a very picky eater in my family and he did not starve. This resort had a great selection for all. Tons of salad options, breads, pasta, pizza, french fries, burgers and more. Our tables came with salt and they would cook with it at the omelet station. I did bring packets of ketchup and salt and pepper for our use but we did not end up using all that I brought. We did have actual eggs on the first two days of our stay but after that all we could get was scrambled eggs or an omelet so I assume they have a powdered mix they substitute when actual eggs are not available. This is Cuba, and when you educate yourself on the country and embargo you can understand the shortages of some items. The amount of waste some people left on their plates was a tad disturbing. My suggestion is to go early when the buffet opens so you can get certain items they may run out of after an hour of service, especially when you have guests that take half the butter on 1 plate for themself. Fries usually ran short as well but I blame that on waste by people taking way to much on their plate. Deserts were tasty and that ice cream was amazing! Tons of fish and when we went there was lots of pork options.
Sol Palmeras is Spanish owned hotel chain by Melia. We had hot water in our showers at any time and we always had power. Staff here was amazing and love to chat with guests when they are able. It was amazing to get to know so many amazing staff members at this resort. I did not have any issues booking the al la carte restaurants but I was up in the morning and she would book them all in a row so I have no idea why people had issues on other reviews. We tried the Latino, Italian and Chinese. Enjoyed them all even though some items we had we had already eaten at the buffet but again, this is Cuba.
You can walk along this beach to the neighboring resorts. If you are thinking of the bungalow just remember it is a ways to get back n forth to the hotel but beach access is pretty easy from anywhere as there are many paths heading to the beach. I was also told the bungalows did not have dehumidifiers and for me that was a major bonus in the hotel room. There is also golf carts that transport people too from the bungalows. We had a great trip and I would be happy to stay at Sol Palmeras or Melia Internacional if we decide to come back. I hope this review is helpful to those looking to book a trip to Cuba! Thank you to the agent Susan who helpped me book this trip!
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Paradisus Princesa Del Mar: Amazing resort!
It was our first trip to Cuba, and it was a success! I had heard people complain about the food in Cuba, but we found it to be very good. There was plenty of variety: seafood, all kinds of meat, fruits, vegetables, and desserts. Our room was cleaned thoroughly every day, and the beach was amazing! The staff were friendly and professional. It wasn’t too touristy, and sometimes it felt like we had the beach all to ourselves. The location was beautiful, with plenty of space for walks both around th[... read more]e resort and on the beach. We hope to return in the future.
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Lisa Ferguson -
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Melia Jardines del Rey: Amazing resort will definitely be back.
Everything was great about it. Little issues with 1 room of 2 but fixed very quickly. The people, the grounds and everything was so clean. I've been to Cuba in all different areas and also to Cayo Coco and will definitely return to this resort.
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Melia Las Americas: Amazing resort for golfers and beach lovers!
As with anything in Cuba, lower your expectations and you'll never be disappointed.
Golf: most tee boxes weren't in great shape, but you'll find a place to tee it up. Fairways are hard and your ball will roll forever. Greens are overgrown so putting will take some getting used to. Overall, it was amazing to golf in January at a fair price and the guys at the course are great. Tip the guys well and leave the bags at the course, so convenient to walk over in sandals and a beer.
Hotel (we sta[... read more]yed in the main building but may try the LEVEL next time, looked nice): Rooms are clean and in decent shape considering the age of the building. Everything works, never ran out of hot water.
Restaurants: There weren't any shortages of food and drinks- decent selection.
Beach/pool: Absolutely amazing beach, never had to reserve chairs! The pool looked great, but we never spent any time there so can't comment on it.
Staff: most provided great service with a smile- those are the ones that we tipped well.
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Valeri -
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Melia Jardines del Rey: Great hotel - amazing vacation!
We love this hotel!
The room was clean and comfy! The food was tasty, fresh and good choice! The buffet is clean! No flies. Staff is friendly and helpful! Service is good! Perfect location! Management is good!
Thank you for a great time.
Will be back for sure!
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Paradisus Princesa Del Mar: Great service!
Overall it wasn’t too bad. The service is what made it a good experience. The room that I stayed in smelled like mold and did not have hot water. Finally they upgraded me to their VIP section which was a lot better but don’t expect the same cleanliness as North American, middle eastern and European hotels. There was smudges all over the place and the sheets were old. But overall, it was tolerable.
The only true bad experience I had was at the hotel’s cigar shop on Sunday January 12th whe[... read more]re the lady was super rude. She made me and my friends feel as we were a nuisance to her asking questions. She then ended up throwing change at me without saying thank you. She ruined the whole experience. It’s sad that it happened on the last night too as it left a sour taste in our mouths.
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Henry -
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Tryp Cayo Coco: my Favorite
Tryp Cayo Coco. love this place. some may think it's quiet but it is what you make of it. Cuba is notorious for shortages but I've yet to experience anything serious. i had a morning of no water, but it was back by noon. 5th time there. always traveling with family and friends, some we met there previously. No single supplement in Dec. back again this year! I bring my guitar.
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Stebs -
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Paradisus Princesa Del Mar: Couple Getaway
Check in went well and we received exactly the room we specified. The resort is well kept. The beautiful turquoise water welcomes you at the beach with calm water that you can walk in for a distance without being to deep or rocky. Has a nice sandy bottom. Pools are cooler but well kept. Buffet was stocked with fish, beef, chicken and pork, often at the grill with a pasta station fresh, fruits, veggies and breads. The Japanese restaurant is definitely worth the booking with a good show and delici[... read more]ous food. Piano Bar was a great highlight and nightly retreat. Yusmilla takes pride in making great drinks and is very friendly. The snack bar was ok but needed to order food. This resort is good for getting around with short distances from lobby restaurants pools and ocean. We booked through Trip Central with Sandra Taylor who was a great agent.
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John -
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Melia Las Americas: Truly awesome resort
The hotel and surroundings were spectacular !!!I
The staff were amazing.
The entertainment was solid!!
Each day was enjoyed with morning coffee and breakfast and the beach, workout and golf.
I continue to recommend the resort to family and friends
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Rianne -
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Sol Turquesa Beach: amezing resort
this hotel was super good , lots of food and drinks .
realy nice peapole frendly nice rooms and nice beach.
good wheather
every one have to go to CUBA the need meer people so the have moor income
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Sol Palmeras: Very nice, clean, good food
Awesome week during xmas holidays. The resort was very clean, cozy and the animation was just right. We were a group of 6 people including teenagers and an 87 year old. This resort was perfect. A short walking distance to the beach, to the buffet, to the pool and lobby. The food: For our standard, it was excellent! Lots of fish, red meat, good variety of salads etc. With the saving that we made going to Cuba in comparison to other Caribbean destinations, we went on a safari adventure, ca[... read more]tamaran trip, visit in the downtown Varadero and one evening we went to the #1 Trip Advisor rated Cuban Restaurant in Varadero - that was a culinary experience! The beach is amazing and the sand is smooth. Going back for sure!
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Melia Jardines del Rey: New Years at Melia Jardines
The Check in process was delayed until past 7:00, there were no clean sheets and towels or rooms. Took several tries to get a clean room.
Once situated, our clean towels were taken by the cleaning service the next day not to be seen again for over seven days. Additionally about half of the days the beach towels were unavailable for exchange.
There was only hot water for two of the nights which is very unfortunate if you happen to get sick.
The water sports have to be booked ahead of use[... read more] in the morning, and there cannot be any wind that day or they will be unavailable. In an 11 day stay we weren’t able to take them out at all.
Service was terrible, especially with the difficulty in getting a room (with which after an hour had passed they tried putting us back into one of the bad rooms). For the first 2/3 of our stay it was difficult to get table service. There were also certain staff working behind the grill who would serve the spanish speaking guest behind you in line before you, and set the best pieces of meats aside.
Beach wasn’t very clean and God forbid you leave your towel unattended, ours was taken right from our balcony.
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George -
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Paradisus Rio De Oro: Great Resort
The beaches are clean and nice. Service personnel were kind. Overall, we are staying at this hotel for the second time (the fifth time in Cuba and the third time in Holguin). Paradisus Rio de Oro is the perfect cost-effective choice.
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Frequent Traveler -
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Melia Jardines del Rey: A sub par experience!
Although initial expectations would not be considered unreasonably high given the current state of the country, there were some glaring issues that we encountered which if rectified could have made our trip better. On the third day, sewage began leaking in front of our hotel block. The leak remained all week and no one attended to it. Throughout the week staff and lifegaurds were observed consuming alcohol during their shift. We found tipping seemed to be an expectation and staff were less t[... read more]han engaged the majority of the time . And lastly trash began accumulating quickly often left for days ( cups floating in the pool, plates on the beach) and the grounds past the main building were unkept. Though there were some amazing staff who attempted to make the stay enjoyable , the aforementioned issues could not be ignored. Overall, even with our relatively low standards in which we entered the resort, we still felt disappointed, the Melia Jardines Del Rey is not a 4+ star even in Cuba
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Paradisus Rio De Oro: Quel endroit de rêve!
Rio de Oro, c’est le plus beau complexe hôtelier de Cuba et le Royal service est encore plus luxueux. Les chambres sont spacieuses, les lits et la literie de très bonne qualité, la salle de bain incroyable avec un immense bain et pour couronner le tout, une douche extérieure dans une enceinte de pierre avec végétation. Le rêve! Avec le Royal service, on a accès au complexe en entier en plus d’avoir un secteur réservé pour nous comprenant plage privée, piscine à débordement à trois niveaux et sal[... read more]le à manger à la carte avec terrasse vue sur la mer. La nourriture est excellente, digne des plus grands restaurants et opulente. Le bar est très bien garni avec de bons alcools; à chaque jour de très bons vins et du rhum Santiago 12 ans. Nous n’avons manqué de rien durant tout notre séjour. La plage est superbe, sable comme de la farine et il est possible, de la plage, d’atteindre le corail pour faire du snorkling. Des vacances de rêve, merci!
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Paradisus Varadero: paradisus Varadero
very nice well-kept grounds and beach
same tasteless food every day, some basic items were not available
the special diner for Canadians were excellent
we had to fill out twice the required entry/custom papers for Cuba and nobody were asking for them this was very upsetting.