Amazing Family Friendly resort!

It was our first time in Mexico, and I have to say it exceeded my expectations! The hotel is very clean, modern and the people are very friendly. We traveled with my 4 year old and he spent 3 days at the Kids Club! He loved it and my husband and I got to spend some time at the beach and adult's pool knowing my kid was having fun and in good hands! We did two excursions, one to Tulum and another one to Xcaret, totally worth it! Food was excellent!

Been to better Resorts

Not impressed I think says all Resort is way too big lot of time is wasted waiting for shuttles to get to beach etc , food is plenty but if no taste, waiter service is poor for a simple order of water we had to remind three times, language is an issue, front reception are unfriendly and non-cooperative .

Luxury Bahia Principe Sian Ka'an Don Pablo Collection was a mixed experience.

Pros: Originally destined to stay at Coba but got upgraded to Sian Kaan for free. Nice relaxing pools Landscape and grounds were immaculate Beach had lots of chairs Beer and liquor minibar in the fridge, restocked once a day. Food was great, both buffet and ala carte Cons: Waited over 5 hours upon arrival to get my room, didn't get it until 5pm Next to impossible to book a reservation at the ala carte resteraunts, got lucky with two rsvp. Ala Carte restaurants are fully booked each n [... read more]ight, but half the tables are empty. Most Bars close super early. 6pm Need to take a trolly to get anywhere. 10 min ride to the beach. Some of the guests were absolutely rude. The trolly sometimes comes once every 30 mins, if you have dinner reservations at 8pm, you better leave at 7pm.

It is a beautifull resort

the hotel was wonderfull the food great at the buffets some of the special resteraunts not teriffic the cleaseness was excellent our only complaint was the water their lawns with sewer water that was areal turn off we would be sitting buy the pools and all u smelled was sewer they should be doing this at night not while we are sitting there

Definitely a blast

Firstly the people were so happy, and down to earth. It made the entire stay a wonderful stay. The resort is giant, but a lot of fun. Only down side was the night life was okay... Everything closes fairly early. But had a great time thanks to Gina

Beautiful Resort

Didn't have a good experience with our stay for 7 days, it was a wedding group of 48 people, what promised was not fulfilled, services not good, guest were scattered all over the resort inspite of booking way before time. Some guest were moved to neighboring resort. My sister & her husband from US were shown checked out of the hotel one day prior to their actual check out date as they shared the same last name as the other guest from US. They were stranded outside their room during midnight as t [... read more]heir room key was inoperative. It took the hotel reception an hour to resolve the issue & check them back in. This was totally unacceptable service.

Great experience!

No complaint's. Checked off all our boxes. Food: Good. Staff:Good. Resort: Amazing Rooms: Good. Overall we had a great time and if we decide to come to Mexico again the Grand Bahia Principe would be our first and only choice.

Huge resort to cover, falls slightly short on deciphering the goods of 5 star luxury.

The hotel itself is pretty grand. Beaches are a disappointment, food could have more flavour and zest. A la carte meals were much better. The Medeterrian and Japanese restaurant are a must to try. A/c in the room wasn't working as expected.

Great resort

Great resort, friendly staff. The shuttle service is confusing and frustrating at times. Lots of seaweed and rocks in the ocean but the employees work tirelessly to clean it up all day long every day.

Decent resort

Decent resort with excellent staff. The resort was full so it made for a difficult time getting a table at the buffet. Wasn't until the last 2 days that we located a second, smaller buffet which was far less busy. Would've been good to know this prior to having to wrestle for a table at prime meal times. The staff were so helpful and friendly.

Very Nice

The resort is beautiful. Well maintained and clean. The room was clean and comfortable. The staff are very friendly and helpful. The food at the buffet was good but the restaurant was very busy and there was not enough staff to keep up. The "A la carte" meals were a little disappointing. The pool areas were very nice and the tram service was great. But I have to say that the resort not being on the beach or even within walking distance from the ocean was a huge downfall for me. I will never retu [... read more]rn to this resort.

Great experience

Staff was friendly and helpful, food was top notch, buffets were impressive, rooms were large and clean! The wedding on the beacj was well executed. Will absolutely recommend this resort and is at the top of my list for a return trip

Average at best!

This resort was very nice and clean and the food was delicious, as for the service, it was very disappointing. We had a large group of people and more than half of our 50plus group had problems with there rooms and/or service. And no one seemed to care about any of our issues, they just told us to go to a different lobby to get help. It's way too big and too busy to properly accodate all the guests.

Fun place!

Great hotel, terrific staff, loved the food, drinks and the service. The grounds area amazing, the al a cartes were incredible especially the Brazilian place Tortuga. We will definitely be back!

Beautiful resort!

Very large resort, with trolley transportation to various points. There was beautiful sand onthe beach, but the sea here is not so beautiful, with a small sectioned off area for swimming and some stones underfoot. The pools,on the other hand were really nice, the food was good and there were snack bars at the pools and not too far from the beach ,which were like small restaurants, with a good variety of food, so you never went hungry and you didn't have to return to your room to get dressed [... read more] and go to the main buffet. Just put on a beach cover-up and your flip-flops and you're set. There were no shows on some nights; they would have karaoke instead, at 9 PM The a la carte restaurants were great, especially the Mediteranean and the Gourmet.

Worth the money but a bit too big!

This resort was clean and welcoming. The grounds were well taken care of and the staff were mostly pleasant. We found the bar staff unable to keep up to demand and would frequently disapear, one time it took nearly an hour to get a refill. The food was okay, not fantastic. The pools were well maintained and fun! The resort itself is huge, so going anywhere took a ton of planning in order to not have to walk back to retrieve anything forgotten. The babysitter and kids club were amazing!

Its amzing resort

Everthing is great we enjoy the time service really gud food is good to and drink and resturnt food is good to soo we enjoy all the stay and we have fun and my son like the pool and beach and we went to snorkly and chonte

Excellent resort for a family trip!

The grounds were beautiful, the room was great and we really enjoyed the space to wander around and explore. We spent lots of time on the beautiful beach, which was no trouble to get to walking or by shuttle. The staff were amazing. I would definitely go back to this resort.

Good Resort

Hotel very clean. Maid service was excellent. Beach terrible. Last time we were at the Coba , the Coba beach was the better part of the beach. They changed the Coba beach to the Luxury Akumel . That was disappointing. Plenty of food. Bar service and food service not very good. Only 1 bartender at each bar. Food service: they very seldom came back to ask you if you wanted anything else to drink. First time we stayed at the Golden Club. Very disappointing.

Great all round resort

This is second visit to Coba. We took my daughter and her family which included a four year old and year and a half old infant. We had a great time. The kids enjoyed slide park, shallow pool and beach including trolley rides.. the trolleys ran very frequently a huge bonus! Facilities were clean; the food was good and rooms great.. dampness was initial problem but hotel cleared up this with dehumidifier.also we were given room requirements as we needed! This was terrific of the hotel as was thei [... read more]r response to special needs for formula drinking infant who used up many bottles of bottled water.. staff very accommodating! Thank you to the staff who were so responsive! A shout out to a fabulous agent Tammy Templeton for her work on our behalf! Wonderful agent!