Awesome resort!!

Hotel was amazing, clean, staff was always helpful, food was some of the best I've ever had and the beach area was a little piece of paradise. I loved everything about the place. Adults only, so very calm at times but you just take a 10min shuttle and your where all the action is. I'd go back and recommend it to anyone.

Beautiful resort!!

Our stay the first week of Oct'16 was wonderful!! The resort was truly beautiful. The staff were fantastic. Even the ride in the trains to the beach were both fun and educational. The food was great !! Great quality and variety. Our only complaint was there were too many bugs at night and I guess cause we were on ground floor in our room. But that's the rainy season for you😏. Highly recommend this resort.

Great!!!

Had a fantastic time at the resort. Food was the best I've had at an all inclusive. The beach was perfect. Service above and beyond. Really enjoyed my time here and would return on my next visit to Mexico. Liked that we had full access to all resorts.

Excellent value!!

The grounds, public areas, pools and rooms are kept very clean. All staff was very polite and helpful. The food and drinks are premium. Transportation among the different resorts available for your pleasure was always punctual and the staff was very helpful with directions. We would definitely revisit and recommend.

Relaxing Holiday

Just returned from a 1 week relaxing holiday in September. Check in was efficient with details of the resort offerings and map of the 4 resorts. We stayed in a Superior Junior Suite which was very spacious and clean. We dined only at the Sian Ka'an and Akumal buffets and Cenote Grill. The food was delicious with a large variety of choices with different themes each day. Although you are off the beach in a secluded jungle the trolley system to get around the different resorts and beach was f [... read more]ast and efficient. The grounds were always manicured and the flora and fauna were a delight to look at and listen to to. The exclusive Sian Ka'an beach section with drink service was beautiful and relaxing.

Awesome resort!

The food at the buffet had great varieties everyday, à la carte Alux Sian Kian a must in the evening. The premium alcohol served at night are splendid. The staff are great entertainers and keeping people active. There's a transportation every 10 minutes from our hotel to the beach not once we waited long. Hotel overall professionally maintained and beautiful junior suite room fridge filled everyday with alcohol included. Services from the butler like aromas scented of choice available for no co [... read more]st just tips. Highly recommend excursions such as Xcaret late night show Tulum&Jungle Maya for a real adventure and for culture wonder of the world Chichen Itza.

Recent stay at Bahia Principe Mexico

We recently returned from a one week stay at this amazing resort. As with the last time we stayed there; it was exceptionally. We have travelled to many all-inclusives and this by far is one of the best. The private beach area is now bigger and nicer ( lots of space, chairs etc.). The trolleys run continually. We never waited more than a few minutes. The food was exceptional both at the buffet and a la carte restaurants. Use of the other three hotels (Akumal, Tulum, Coba) on this complex just a [... read more]dded to the enjoyment. Every employee we encountered was a joy to deal with. They were helpful, courteous, friendly and genuinely seemed very happy in their work. I would highly recommend this hotel or any of the four in the Bahia Principe Complex.

Amazing resort

Excellent resort, great food, friendly staff. it was our anniversary and they gave us a free upgrade and at our dinner they gave us s yummy chocolate cake nicely decorated for our anniversary. The activity staff were helpful . It was a great time. We would come again.

Beautiful resort

Not a single complaint! Everything was fantastic...weather, grounds, food, service and drinks! Loved the fact it's 18+ but with that it was a little too quiet in the evenings sometimes but that's just my observation. Worth every penny! Planning our next trip back in a few months!!

Excellent time all around!

We were impressed with the service, the food and the resort In general. The drinks were good and there were lots of choices when it came to food. The beach was great and the beach service was good. You could go up to the bar if you didn't feel like waiting. The shuttle between the resorts was quick, we never really had to wait too long for one. The one key piece of advice we can offer is to make your dinner reservations ASAP. Even using the app we were left with limited choices and without [... read more] a reservation at all on one night. Luckily the buffet offered lots of choice so we weren't too disappointed. Overall, the service was great and the resort wasn't overly large so as to make it difficult to navigate. Highly recommended!!

Fantastic Getaway!

Hotel instantly gave us the Wow factor. Hotel is clean and staff is very friendly and courteous. Rooms were very clean and room service is very quick. Large rooms, comfortable beds and pillows. Shuttle service to the beach and other resort make for great rides and opportunity to see other resorts, restaurants and entertainment. Buffet has many options and food is great. Water in restaurants is filtered and safe to drink. We felt very safe on the resort, as it is within a gated community. Resort [... read more] offers many tours such as swimming with dolphins and Jungle Mayan Tours - both highly recommended. We will definitely be back

Great Service!

From the moment that we stepped off the bus, the staff at the resort were nothing short of amazing. The service really is top notch. We booked a the penthouse suite with a roof top jacuzzi and we were not disappointed in the least. The room is modern, spacious and was cleaned perfectly each day. We had multiple choices to eat at the a la cartes but we only ending up booking two nights as the buffet was delicious and had many choices to suit all of our needs. The pools were relaxing and h [... read more]ad something for everyone. We would alternate between the quiet pool and the activity pool depending on our mood. In both places we were served pool side. The beach was nice and was only a short trolley ride away. Service on the beach was awesome. All in all it was a great place to stay and we would definitely return. If you are eating in the buffet at breakfast or lunch, please ask for Faustino, he was an amazing server who worked countless hours and never went without a smile. Thanks tripcentral, you made our honeymoon memorable.

Great stay ...exceed our expectations

100% worth every penny. We had a great time and were very impressed with staff and services provided. The little trolley could become a bit of an exercise in patience but ...you're on holiday, what's your rush?

Exceeded expectations

Having arrived unsure of precisely what to expect, my husband and I were very pleasantly surprised. Grounds were fabulous...little touches like maintenance painting the outdoor light posts most days (but not in an invasive way) made the difference. Food at Sian Ka'an was delicious and 9 times out of 10 staff went above and beyond to assist. A little tip: if you want the quality restaurants ...stick to dining at Sian Ka'an and Akumal, our experiences at the other grounds, were not to the same st [... read more]andard. Also worth mentioning...mosquitos aren't nearly as bad as I had expected (for a hotel in the "jungle") plenty of iguanas on hand to control populations. Not sure if I was fortunate due to minimal rain but I used insect repellent twice the entire trip, my husband who is normally mosquito bait, came away with 5 total bites! Overall, very pleased! Can't wait to return!

A perfect stay!

This hotel is amazing. I knew we would have a good stay form all the review we read, but it was over each expectation! Staff were nice and funny, hotel is really clean. The room is beautiful and the road to the beach is really not a problem! We really enjoyed our stay and highly recommend this hotel! Tammy from Tripcentral was really nice also, she answered all of my question really quickly every time!

Resort was beautiful, service was hit or miss.

My boyfriend and I travelled from June 9-16 2016. I had done my research on this resort prior to booking so I was aware that this was not a beach front property and trolley service was required. For those going to just the beach and back, I am sure it was adequate but we also had family staying in Tulum, so for us, it was a lot of trekking around. At night, we sometimes had 4 trolleys meant for our resort drive right past us without stopping so a normal 15 minute trip turned into an hour. This  [... read more]became frustrating. At one point, we asked for a trolley ride from the lobby to our room because my boyfriend had issues with his ankle and we were told we had to walk next time. The manager on duty Luisio was super helpful and reached out immediately to resolve the situation. The gesture for his resolution was much appreciated. It would have been nice though if they honored the time they told us to come back. My boyfriend lost 3 hours of beach time because the room wasn't ready at 2:30pm like we were advised. This part was a bit frustrating because as a result we were almost late for dinner reservations for a 20th anniversary dinner. Besides the trolley issue, the resort itself was beautiful and clean. The food was delicious at the Alux and both Victor's at this restaurant were amazing. We also had the pleasure of dealing with Hector at the service desk. We spent a lot of our time with family at Tulum so I can't really comment on the bar service or pools etc.

Best value

The hotel staff were amazing - in all hotels. the Transport crew on the the trolleys go way beyond the proverbial extra mile. Sian Kaan is spectacular - peace and quiet exactly what you need to relax and recharge. Food in Buffets and a la carte - DELICIOUS - deserve 5 star rating.

Fantastic resort a 10/10

We wanted to thank you Debbie Maguire at Tripcentral for making our vacation in Mexico a magical experience. Everything from airline to accommodations was perfect. We are very pleased with your service and taking care of everything for us. Again, thank you. We will defiantly be using you again for our next vacation

Relaxing and fun!

My daughter and I went with a friend and her daughter for an adult getaway. We stayed here for a week and I can tell you it was all luxury! Our butler Timothy was fantastic and really addressed our needs. He made our dinner reservations as we requested and even had to change a few around. He greeted us warmly everytime we returned to the hotel from an excursion. Any request was granted no matter how small! Thank you for making our vacation so special! The food at the hotel was fantastic and vari [... read more]ed daily. The snack bar was open all night which was wonderful for late night snacking after the disco. I was concerned before we went about taking trolleys everywhere but it turned into a lot of fun and in the end was no bother at all. We visited other resorts in the complex- went to Akumal to enjoy the swim up bar, went to Tulum for the fantastic animation team! We stayed far from Coba as we were trying to enjoy a childless vacation. Rooms were fantastic and didnt have that "mouldy" smell most Carribean rooms have. My clothes came home smelling nice! The pools were clean and warm as well. We had a very difficult time finding 4 loungers the day we decided to stay at Sian Kaan. Being a regular at high end resorts I found this to be truly lacking. This was the only time we could not find a seat together. We had no issue at the restaurants, buffet etc. Even in the packed hour at breakfast there were tables available. The spa was great as well, very serene and relaxing for a small spa. Olga was my masseuse and was top notch and clearly knowledgeable about her profession. I wish I had went earlier in the week. I would have gone back a few times.

Great vacation at Luxury Bahia Príncipe Sian Ka'an

Four of us went for one week at the end of May. We had a wonderful time. It was nice to be able to dine at the other resorts as there were only 2 a la carte restaurants a the resort. The private beach was very nice!