Blue Bay Grand Esmeralda: Normal

Normalmente no me gusta hacer comentarios negativos de mis viajes, porque sé que todo el mundo hace su mayor esfuerzo en el trabajo, pero en realidad no me gusto, es la primera y última vez que volvería a este hotel; nunca pude ingresar al mar, la playa esta llena de algas .. en la piscina olía feo en todas partes a causa de las algas .. el internet funcionaba solo en algunos sectores, la música la apagaban a la media noche y se supone que era hasta la 1am .. se que no es culpa del personal [... read more], todos eran muy amables, pero son pequeños detalles que se pueden mejorar; vivo en Montreal y el invierno acá es muy duro, lo único que deseaba era estar en la playa y el mar, la comida, el licor y el resto de cosas ni me interesan, solo la playa y el mar lo cual no puede disfrutar, la única solución que me ofreció Amada, el encargado de AirCanada vacations en el hôtel, era pagar un tour a isla mujeres o Cozumel, lo cual no me pareció buena solución; no es la primera vez que he ido a Cancún y tampoco será la ultima, de lo que si estoy seguro es que jamás regresaría a este hotel, a nadie se lo recomiendo, las fotos que había visto en internet son solo Photoshop, hubiera preferido quedarme en Montreal y no perder mi dinero. Gracias por hacer parte del equipo del trabajo, se que ustedes no tienen la culpa, bendiciones

Iberostar Selection Paraiso Lindo: Absolutely wonderful experience

The hotel was very clean, the food and drinks were excellent and the service was amazing. We were there with a large group and they did everything they could to meet every request that we had. Not once did I make a request that wasn't met with a smile.

Grand Decameron Complex Bucerias Trademark: Excellent resort

The Royal Decameron Complex is an excellent resort. It’s not a five star but is affordable, beautiful surroundings, it’s kept clean, the rooms are clean, the food is great, if you want a change there are many surrounding restaurants available, there is volleyball, tennis and cycling and the entertainment is every evening. We’ve been going for many years and are planning to go again next year.

Platinum Yucatan Princess: Best Swimout experience

This is our second time here. The resort is beautiful. We especially choose this resort for the swimout as we feel it would be a different experience if in a standard room. The pool is small and crowded but everyone seems to enjoy it. we love the peacefulness of the swimouts for this reason. The food is exceptional. Both the a la cartes and the buffet. Service is good and drinks are also good if you are specific with your requests. We will definitely return to the swim out rooms in the future. T [... read more]he beach was sadly unuseable due to teh seaweed but that is notthe fault of the resort. Only mother nature. We had a very realxing stay!

Moon Palace Cancun: Very nice 5 star hotel

Huge complex There are 3 resorts that you can access the Sunrise, Nizuc and the Grand. We were able to got to their lobbys and have drinks or food no problem even though we were in Nizuc and the Grand is a diamond elite. Hotel is very clean, staff is nice, food was excellent, pool area you have staff that brings you food and drinks to your chairs. The only bad thing is that there is lots of seaweed on the beach and the first 5 feet in the ocean. We stayed pretty much by the pools area due to t [... read more]his. You have an APP for Palace resorts that you can download on your phone, you can reserve the restaurant's from there, you can order room service, you can order coffer and etc and have it prepared ahead of time and grab and go at the coffee shop. You can also order extra towels, drinks, bed and even toothpaste or toothbrush to your room all free of charge. There are shuttles to go from lobby to lobby (bus). There are also 8 passenger golf carts that bring you almost everywhere in the resorts. There is a kids pool area in the Sunrise, a surfing wave pool in Sunrise that is free. There are watersides in the Grand but these you have to pay per day. There were live bands playing songs by the pool from around 1PM to 3PM in the Nizuc that played 80s and 90s music which was nice instead of the dj music. Overall very nice and highly recommend.

Grand Decameron Complex Bucerias Trademark: royal decameron bucerias

perfect example of an older 4 star Mexican hotel kept in good condition, food was great, 6 a la carte restaurants and 2 large buffet as well as other smaller restaurants serving breakfast and mid day snacks. 5 pools, an adult pool, an activity pool and the others are a mix of people, directly on a beautiful long beach ( maybe 5 miles long) but murky water with powerful waves. good nightly entertainment and a disco. Most bar open from 10 AM to 10 PM except for one open til 1 AM. Staff was exce [... read more]llent everywhere, No bar or buffet line ups and the hotel was 100% full. Never food or drink shortage, closed to grocery stores and Walmart should you need to buy things. the town of Bucerias is very lively and within walking distance. A casino is nearby, Mexican market for souvenirs. The hotel still use old fashion keys which should be replaced with electronic cards, same for the free safety deposit box.

Iberostar Selection Paraiso Lindo: Loved this resort

Amazing grounds, beautiful nature and so well maintained and cared for by the incredible staff. The food was excellent, from the buffet, to the a la carte restaurants, and especially the little extras like the taco shop and Star Cafe for great coffee. We ate so well. There is so much to do at this hotel. We loved the pools and Star Camp was also terrific for the kids. Beach was beautiful even though there was some seaweed that the whole coast is dealing with. Amazing waves and beautiful clear wa [... read more]ter. Sunrise beach yoga with Isabel was a favourite activity for us and a great way to start each day. Our room was so comfortable and big. They brought in extra beds for the kids, it was perfect. We also loved the water filtration system which replaces so many plastic bottles.

Catalonia Grand Costa Mujeres: Could be a great resort

This resort has great potential, but needs to work on a few things. I am not sure about this because this is my first resort since Covid, but you need your phone for everything. My husband and I try to stay away from our phones while on holidays. It is impossible at this resort. You need to go on your phone to find out all of the information, especially to make reservations for dinners and to get burgers at lunch. The most frustrating thing at the resort was you couldn’t make reservations unti [... read more]l after midnight. Then you had to be up early to get pool chairs, I would say by 7 if you wanted shade. Our safe did not work and we had to call every other day for it, eventually we gave up and hid our stuff. Food was okay. Lunch was the best and you could always gets seats at the beach. The employees were all extremely nice and helpful. Resort was nice and big. Lots of walking. Overall it was a 4.

Buenaventura Grand Hotel and Great Moments: Not impressed

First of all location is great, beach area is mostly rocks now. Upon arrival entered room, had no save and no working phone, apparently they don’t have clocks in rooms, had to get a safe and phone fixed . Room was so noisy due to the open lobby with entertainment and loud drunk people in hallways all night, went next morning for a room change , told we would be second floor ocean view and balcony, waited until 4pm to find our room on third floor with a window. As far a food not the best, very  [... read more]little to choose from in buffet always same stuff and mostly cold. Talked to people that have been going for years, they say it has changed so much and won’t be returning. WONT BE RETURNING TO GHIS PLACE,!!

Riu Dunamar: It couldn’t be any better

We made a last min decision and booked a night before departure but in reality we couldn’t have picked a better choice. Staff are amazing. Hard working and all smiles. Rooms are big and clean . Pools are great and bars are very generous in their dispensing. Beach was nice…plenty of lounges.

Sandos Playacar Beach Resort: Great Resort!

We stayed for 9 days, and we thoroughly enjoyed our stay. The concierge Viviana booked all the restaurants for us, and they were all excellent. The steakhouse was OK, they did not cook the steak very well. Buffet had a good selection, and the staff were prompt and friendly. It is a 10 minute walk to the beach, but the grounds are exceptional. Lots of green landscape, flowers and trees on your walk, plenty of shade. Lots of activities, and since there were 4 pools (some for adults only) t [... read more]here were always lounge chairs available. The beach is beautiful white sand that you can walk on. Playacar is in a secure location, security at all the gates to enter this neighbourhood. Several resorts within Playacar. We used the bikes one day, which are free, and biked to "5th Avenue", shopping district, which is just steps away from the Playacar gate. Entertainment was very well done as well, appropriate for children and adults. I would rate this resort a 10 overall.

Bahia Principe Escape Sian Ka'an: Nice hotel but I cancelled my March trip anyways.

Nice hotel, been here at least 10 times. butlers not pro-active, lots of new butlers with little concept of customer service. Coupon vouchers not honored. Constrution ( 1 to 2 shovels breaking rock in the distance from 7 am to 7 pm 6 days a week ) although not loud was constant. When your upstairs on the penthouse balcony, it was irritating. Bar service slow. 5-7pm afternoon bubly white wine with bite size food was nice but cheap. They called it champange. Shows ok, but no more. Buffet was good, [... read more] food signage was poor. Sign said chicken, it was fish. Most soups were very good. Alux and Mikado a la carte was very good. Ask for Silverlo at Alux and Edgar at Mikado. Tip them well ( 20 -25 dollars USD ) and see what happens next time you go. Beach was horrible, only rock everywhere ( elderly people beware, if you go, make sure you have good insurance ). Beach in front of Kay resturant was the best. You have to pay for food, not part of the resort but you can use the beach. Transportation directly to Kay beach availible every 50 minutes from Sian Ka'an. Once you get the right little cart, ask to picture the schdule. I was a black bahia member and was able to go eat at any place I wished. Akumal buffet very poor, tulum beach rest. was good, but long wait to get food. Drinks everywhere took time and weren't strong. Wine was ok. Hotel 100 kms from airport and 75 mins by bus. You have to leave the hotel at 8:30 am for a 2:40 pm flight. I was so disappointed with the butler service and construction that I cancelled my March 8 - 22th, 2023 trip. Paid $9600.00 CAN for 2 weeks in first class with Air Canada Vacation. They didn't mention anything about the construction. Nice going AC, how many couples did you scxxw over by not mentioning the construction. Even being a black member, I didn't get the room I asked for. (As a black member, I was suppose to get it.) All in all it's a very nice hotel but not worth what Air Canada is asking. DON'T FORGET ABOUT THE BEACH AND CONSTRUTION !!!

Ocean Riviera Paradise: Under staffed and long waits

Not great- but perhaps I’m a snob. Hard to get reservations in restaurants even being privilege. They refuse to accommodate larger parties than 8. Food is just ok and sparse. Often waiting for the buffet to be refilled. Only one bar tender at pool bars making getting a drink a 10 minute affair. Often hassled to become a member of their timeshares. Walls we moldy in rooms- I could go on and on. We had an amazing time because we make the best Of anything. We were there for a wedding with 60+  [... read more]other people who all shared similar experiences.

Bahia Principe Escape Sian Ka'an: Lovely holiday

We waited a long time for the west jet bus when we left the airport. It was an hour after we got our luggage until the bus left. Our names were not on the list. They put us on a bus and added our names. We arrived at our resort around 8:30 pm and we ate right away as we were very hungry. Everyone and everything was lovely after that. Service great. Food great. Entertainment staff were amazing!! And weather was perfect. We had an amazing week!! We had no hot water one morning but th [... read more]ey fixed that right away!! When heading back to the airport we did not have to go on a bus again but a van picked us up right on time and got us to airport in plenty of time. We hope to go back with our family someday and stay at Akumal so we can enjoy the beach more. Great trip!! Thank you Wendy!!

Riu Dunamar: wonderful resort

the food was superb, the grounds immaculate, swimming pools were very clean they just needed a deeper end. The beach was awesome but unfortunately couldn't spend long there as it was so windy. Unfortunately not much to do other than the beach and pools, suggest something like miniature golf, shuffle board, pickle ball, bicycles with a path around the perimeter of resort. If you wanted to do any day trips they were close to 2 hours away. Would recommend this resort as very family oriented and  [... read more]the staff are very friendly.

Ocean Riviera Paradise: Great resort

This resort is beautiful and huge! It's accommodations will suit everyone. From kids club, to privilege buildings, there is lots to do. The entertainment is great day and night. There's a bowling alley, club, shisha lounge. Lots of good food varieties and great drink selection for even non privilege. Resort is clean and well maintained rooms are very comfortable and well kept.

Samba Vallarta: Hotel and location ar

The Hotel is old but well maintained and beautiful location Grest Besch Nice pools Most staff is very good some a little slack (probably new) but friendly and helpful. The Hotel needs better management to Upgrade Food was always cold with Little change And poor selection. Average to poor specialty Resturaunt Bar service was great but Little selection of Good Quality drinks and the Daily shows were Poor to Pathetic This is DEFINATLY not 4 star Quality more like 3 or 3 1/2 at best. Also p [... read more]ickup from Airport was terrible. Waited 2 1/2 hrs for bus to take to hotrel

Decameron Isla Coral: Noise

This hotel is about 1 hour outside Vallarta and in a different time zone! There was no one who spoke English there when we arrived. Blasting music with full Bass from 9am to 11pm. No shuttle, No Alacarte

Grand Oasis Cancun: This was a prison

This was by far the worst hotel I’ve ever stayed at, food wasn’t edible, line ups for days, it’s an extra charge for everything. You don’t get a safe in your room without paying for it, they don’t restock your fridge unless you pay for it, restaurants were impossible to get into . But if you payed you could get a table in the empty restaurant you apparently need a reso for .. it was very unclean and the rooms were a joke, as well as no wifi outside the lobby. I could never imagine  [... read more]a hotel being this bad ..

Flamingo Vallarta: Great resort

The rooms,yard,lobby where clean and looked good . Staff was awesome Sherman was the awesome cook . Marina area has great entertainment, restaurants even though we where at all inclusive we ate at the restaurants a few times as they had entertainment. And wanted to support the area . I will be going back