Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5242 Reviews)

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Serena  - 

Verified Purchaser

Iberostar Selection Ensenachos: Fabulous Beach

We loved the beach and the snorkeling and the gardens were lovely. The lobby and general facade were very attractive but the rooms and amenities(mattress, linens, towels) are old and tired. The buffets were adequate but only rarely did they serve the local beans and rice dish, congris and their excellent black beans. The staff are friendly and really do their best but there is a lack of leadership/management that could inspire better service. Although billed as 5 star it is a 3, maybe 4 so disap [... read more]

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KristiL  - 

Verified Purchaser

Iberostar Selection Paraiso Lindo: Fantastic Family Vacation

We had an amazing time at this resort. Totally geared toward families so I highly recommend for traveling with smaller children. Friendly staff, clean hotel, good food, fantastic beach. The wait staff always talked with our daughter at every meal - she loved the attention. Waves were a little high but that didn't stop us from paddling around the shore. Overall, we didn't want to come home!

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Riley1984  - 

Verified Purchaser

Iberostar Selection Ensenachos: A lot of money for what you get

Overall the resort was nice. Needs a lot of maintenance, dark walking around at night because half the light bulbs are out. The beach was nice, people are friendly and the beer is cold. Be prepared to walk... one beach to the other is 1.5 hour round trip. Have to take a golf cart shuttle basically anywhere you want to go. Stay away from the buffet whenever possible but the a la carte's were excellent. Not very much (if any) entertainment at the pool or beach. Long drive from the airport, about 1 [... read more]

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Canadiantraveller  - 

Verified Purchaser

Iberostar Selection Ensenachos: Gorgeous beaches

There isn't much to say about the resort except the staff were amazing and the beaches were gorgeous. Other than that the food was not great and the hotel was very spread out. Lots of junk and garbage in the bushes and the rooms needs a lot of maintenance. If you ever have an issue do not expect to get hold of a manager as they are not available. I would go back to Cuba but I would not go back to this resort. And never travel via sunwing.

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Judy13  - 

Verified Purchaser

Iberostar Selection Ensenachos: Not what I expected

From the moment we arrived at the hotel we were not impressed. The check in was slow. The hotel was in need of repairs (the ceiling in our bathroom fell down). The only good part was the staff. Our maid was excellent. The bartenders were friendly. The omelettes were tasty. The pools and beachs were amazing.

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Jsarnold  - 

Verified Purchaser

Iberostar Waves Paraiso Beach: Amazing resort!

Loved this place. So clean. Good food. A la cartes were great. Grounds were immaculate. Lots of walking but that was good. Internet usage was not fair. Paid for one hour but the one hour was only usable for ONE day. Did not tell us that when we bought Internet time. This needs to be reviewed. No other resort does this. Still, we will return some day!

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LBmom  - 

Verified Purchaser

Hotel Mojito: Wonderful holiday!

Went to this resort February 11 - 19 (got an extra day due to weather in Canada.....darn!)This was a great choice for a quiet, relaxing holiday. Beaches are beautiful, pools are clean and well maintained, great bar service, food selection was impressive, a-la-cartes were so nice, you had wine service at the buffet which I did not have at another resort i had been to in the same region...I could go on and on. Of course, things are a bit dated, it's Cuba. I had a a few lukewarm showers but there w [... read more]

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Danielle9064  - 

Verified Purchaser

Iberostar Origin Playa Alameda: Just Ok

This hotel was run down and in need of a good paint job and some updating. The hotel lobby ripped you off on exchange and gave you rates based on the American dollar (example: for $100 Canadian you would receive 72 pesos). Snack bars changed locations daily which got confusing. The main buffet was the same every day which was boring and bland. You need to bring condiments with you as there are none available with the exception of mustard. All of the staff were super friendly and helpful. Great b [... read more]

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February2015  - 

Verified Purchaser

Iberostar Selection Ensenachos: Mediocre

The actual grounds of the resort were beautiful and well maintained. The beaches are beautiful like all the beaches in Cuba. I was surprised by how little English the resort staff were able to understand and speak. The food was basically flavourless and there was no variety from day to day. With the weather and environmental conditions I was surprised that the resort was serving canned pineapple rather than fresh. Additionally, the jacuzzi was filled with cold water rather than hot My 7 day stay [... read more]

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Stantheman77  - 

Verified Purchaser

JOIA Paraiso by Iberostar: Another Grand Stay at a Grand

This is our third Grand. The other two were Grand Bavaro and Grand Rose Hall. This one is just as nice as the other two. The food was better here, but the 'cool' salt water pool was a bit of a drawback. This does not mean we did not enjoy ourselves, but just wanted to note it. We were there for ten days in February 2015, and I wish I was back there now. The beach is beautiful, food was good, the staff were first rate. Can't wait till next year.

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Big Al in Ontario  - 

Verified Purchaser

Iberostar Selection Rose Hall Suites: Very Nice Resort

Would go 4.5 if the option was available. Very nice hotel and grounds. Great staff. Minor problems with mini bar stocking at the start which were rectified quickly. Could use more loungers and shade makers on the beach but that issue is more a result of inconsiderate guests. All in all an excellent holiday destination.

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MAUBE6607  - 

Verified Purchaser

Iberostar Waves Cozumel: EXCELLENT RESORT

WE TOOK OUR FOUR CHILDREN TO THIS RESORT THIS YEAR, AGES RAGING FROM 10 TO 21 YEARS OLD, WE ALL HAD A GREAT TIME, THE FOOD WAS EXCELLENT AND THE NIGHT "SHOW TIME" ENTERTAINMENT WAS THE BEST WE SEEN IN A LONG TIME(ROCK & ROLL SHOW WAS THE BEST), THE RESORT HAD PINK FLMINGOS, PARROTS, LARGE EGUANA'S, PEACKOCKS THAT FED FROM YOUR HANDS, AND WE ALSO SPOTTED TWO WILD PIGS ROAMING THE GROUNDS AT NIGHT?

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Deby1025  - 

Verified Purchaser

Iberostar Waves Costa Dorada: Perfect Trip

Just got back from a relaxing, entertaining and enjoyable trip. I can't say enough positive things about this resort. Everything was situated in a good location, the bars, the pool, the spa, the restaurants (food was excellent and large variety) and entertainment was exceptional. Staff was extremely polite and helpful. The Star Friends truly made the trip what is was. Enjoyed the enthusiasm and direct connections they made with the vacationers. I would definetly go back to this resort and recomm [... read more]

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Biecin  - 

Verified Purchaser

JOIA Rose Hall by Iberostar: Absolutely Amazing Resort

This resort was amazing. The employees treat you like royality and family . The resort is absolutely gorgeous and impeccably clean. The food was fabulous. There is always something to do or just sit back and relax.

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ForrestandTina  - 

Verified Purchaser

Iberostar Selection Ensenachos: Great Beaches!

Me and my gf spent a week in Feb. The resort was very spread out, so be prepared to walk, however, the two beaches were beautiful and different from one another. The food was just ok but the service and staff were very nice. We stayed in the Park section and had no noise complaints and found the room to be quite nice and well kept.

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Rontzrontz  - 

Verified Purchaser

Iberostar Waves Cozumel: Wonderful resort

We had a great time at this resort: the grounds are beautiful with a lot of vegetation and birds (peacocks, flamingos! and parrots), the food was very good with lots of variety and the service excellent. Most of the night time shows were fun (there were maybe two misses). The beach is very rocky but there is a long deck from which we could get into the water and meet the fish. We couldn't go scuba diving because we traveled with small children but they had scuba trips in the morning, afternoon a [... read more]

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Ali_grl  - 

Verified Purchaser

Iberostar Origin Laguna Azul: Amazing Vacation!!!

The grounds are stunning, the rooms were always clean and the staff are extremely friendly and helpful. The beaches are beautiful, the pools are always clean and everything is conveniently located around the resort. The entertainment staff are all wonderful and they have a lot of activities for you to do if you don't want to lay around all day. Surprisingly the food is actually good here. There is a lot to choose from so you're bound to find something you like even if you're a picky eater. The h [... read more]

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Anne demers  - 

Verified Purchaser

JOIA Rose Hall by Iberostar: Iberostar Grand Hotel Rose Hall

We were very impressed with all aspects of your hotel the grounds were well kept....the staff was very friendly and always helpful....activities were engaging...service was always given with a smile. ...we are even strongly considering returning next year for an even longer stay

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Vicky65  - 

Verified Purchaser

Iberostar Origin Laguna Azul: Nice Resort! Grounds are Beautiful!

Very nice resort with beautiful grounds that are well kept! Beach is amazing! The staff are very friendly and go out of their way to assist you. Rooms could use a little upgrading. Food not so great. Breakfast best meal of the day!

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Cachi  - 

Verified Purchaser

Iberostar Selection Varadero: Beautiful !!!!!!!!!!!!

Lovely hotel , staff very friendly and helpful , food fresh and good flavor , junior suites very spacious and comfortable, great beach areas , in general a great place for a relaxing holiday, even though children are allow one hardly saw them , they had a great program for them and an awesome swimming pool for them .

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