Iberostar Waves Quetzal: Top of the class resort

We spent 11 amazing days at Iberostar Quetzal in Playa del Carmen and it was absolutely fantastic! People did their best to accommodate us. Front desk team is very professional and did a wonderful job to make our stay memorable. Thumbs up to Francesco for being so efficient! The waiters were all so courteous and polite. We never had to fetch for our drinks, restaurant / beach / pool.... We are foodies and enjoy good food and were very pleased with the quality and variety of food served in a la  [... read more]carte and buffet restaurants. Especially loved the Italian a la carte resto, wood oven, fresh pizza and home made pastas. Attentive service from all and especially from our server Nathaniel! He was so nice, made our dinning experience Top of the class! The Méditerranéen restaurant had nice hors d’oeuvres and good selection of fish snd seafood. The natural exotic jungle forest was so wonderful, every day we would see beautiful peacocks, pink flamingos, toucans, monkeys tree hoping! Waterfalls everywhere, amateurs of nature will be amazed by it’s beauty! Pool is impeccable, as is the entire resort! Daily musical entertainment on both sides, Tucan & Quetzal, nightly shows are pretty good also! One of the perks! Foam party in the pool!!! If you are looking for a quality resort next to Playa del Carmen, this is one of the best! Been at Riu, very loud all day long, sometimes you like peace and quiet and Iberostar has the perfect balance of entertainment for all ages! They actually have staff walk around during the day to offer you fresh towels!!! Never have I seen such service and I have been to Riu’s, Paradisus, Melia’s, Palace many luxury resorts and this place is not as flashy or new as others but has much more to offer in terms of memorable experiences. Loved the wide, sandy beach, very well maintained considering the seaweed situation in the Caribbean. 5 star hotel Would love to go back and learn more about Iberostar memberships it was a great resort thanks to the great people that work there 😊

Barcelo Maya Palace: The truth and nothing but ...

First of all don't fly Air Canada Rouge. The seats were very uncomfortable. Compared to Air Transat is far superior. I thought when we were booking from agency that they would have first hand knowledge about the resorts condition. Let's say they was so much seaweed it was unbearable to swim and the smell was so awful. I was very disappointed because the conditions where like that for over 4 weeks. We should have been notified before booking. Also we had some issues with the room. Fir [... read more]st of all the phone was broken, the bar fridge wasn't working. No hot shower on two occasions. Also the sinks wouldn't drain and if you turn on the tap the water would spray out of the sink. We saw a bug that looked like a cockroach. The resort failed to tell us how to book for the restuarants. I also had a medical emergency and went to hospital. The resort /management never asked how I was feeling or if I was ok . Just on that premises I would not recommend this resort.

Barcelo Maya Grand Resort: Fantastic holiday

We were more than happy with every aspect of the resort. From amazing food to a fantastic view from the room. All the employees were very pleasant and helpful. The only issue upon arriving was finding out that we had been moved to a different room. We had initially reserved a ocean view room to find out it wasn't. It was worked out the next day and moved to another room by lunch. Other than that it was a fantastic holiday.

Bahia Principe Explore Akumal: Beautiful Resort

The grounds and public areas were spotless and beautiful. Always someone working on the grounds. Unfortunately, the beach was not very nice due to the seaweed problem, which they worked on daily but there is just too much of it. The pools were great and clean. The only problem is not with the hotel but with selfish vacationers who think that they own the lounge chairs and spots for their whole vacation time. They arrive around 5:30 am and reserve their seats for the day and most of them [... read more] do not arrive till after 11:00 am! I believe the hotel should try and control this by not allowing people to put their towels out and disappear for hours on end. I was told that if I saw this happening all I have to do is go to the Reception and have someone remove the towels. That is ridiculous, there is no way I am running to the reception every day! They should have someone monitoring the pool areas and removing the towels. Instead of paying a Butler, that people don't really need, they should simply pay someone to take care of the reserving of seats! Food was great, restaurants were good, but they should have more choices at the restaurants. People working at the restaurants/bars, work very hard and do a great job of ensuring you have all that you need. Cleaning staff do a wonderful job and all in all no complaints, had a wonderful time at this resort!

Blue Bay Grand Esmeralda: Nice resort

The grounds were nice, some jungle areas with lots of wildlife. We saw deer, raccoons,capabarras, iguanas and quatis. The pols were great multilevelled for relaxing, swimming or suntanning. Plenty of activities to do like foam party or a zip line across the pool. Food was good plenty of selection. Our first room had a broken a/c so we were moved without any fuss. It turned out to be a nicer room with a walk in shower and double sinks. The room safe was included as was wifi for one device. The be [... read more]ach was nice except for the seaweed. It was all along the coast at most of the resorts and by late afternoon you could smell it. They were raking it up constantly. But The seaweed issue is not the resorts fault it’s all over the Caribbean.

Platinum Yucatan Princess: Beautiful resort, amazing ammenities and out of this world staff!

We visited the Princess Yucatan for a week and were blown away. The staff remember your name and are extremely accommodating. Its in a great location with tons of excursion options. The multiple pools are fantastic pools with great events daily as well as nightly entertainment in the theatre. Really enjoyable week!

Grand Sirenis Riviera Maya: Excellent resort!

The resort is absolutely amazing, however be prepared to walk as it is very large. Not complaining as the amount of fabulous food you eat, you need the walks...The reason we went there was to snorkel, however due to the seaweed that is on every coast we were limited unfortunately (no fault of theres) as they worked diligently every day to try to remove it but way too much to handle :(. We were there for two weeks and honestly the resort and the staff could not have been better. If I was to rec [... read more]ommend one change it would be that the A/C in the room did not go cold enough for me. The man says it was fine but for me could have been a little cooler for sleeping. We would definitely go back, love Mexico and Grand Sirenis Riviera Maya!

Bahia Principe Explore Tulum: Bahia resort

Good stay with good food. Awesome job by resort and everyone who put the trip together. Good stay with good food. Awesome job by resort and everyone who put the trip together. Good stay with good food. Awesome job by resort and everyone who put the trip together.

Platinum Yucatan Princess: Nice well kept resort, but beach is unusable to to sargassum seaweed. HUGELY DISAPPOINTING!

The resort itself is a beautiful resort. It is well kept and clean. The food was great. Unfortunately, we were not informed of the unusable beach due to the sargassum seaweed. It was DISGUSTING, and the smell throughout the resort due to the seaweed was HORRIBLE. Reviews say a "bit" of seaweed, and smell can not be smelled throughout the resort. This is FALSE.

Paradisus La Perla Adults Only Riviera Maya: Amazing and definitely returning

I loved this resort it was absolutely beautiful the staff were also amazing I stayed in the royal service area and couldn’t have asked for nothing more I can’t wit to return this is definitely a place you will want to return to time and time again already looking forward to and saving for my next visit

Barcelo Maya Caribe: Epic Massive Resort

huge resort with enough options for everyone. we stayed for a week in early may. temperature was perfect. our 2 year old had a great time at all the kiddie slide pools. swimming area at the beach was great. def recommend the Seafood restaurant and Tokyo. if you like tequila check out the tequila/cigar bar. amazing selection to try.

Bahia Principe Explore Akumal: Great resort for family vacation

We travelled with 2 kids (3 and infant). The room was clean and the food was top notch (especially the a la carte restaurants!) We tried the buffet and one restaurant in Coba, and those were not comparable. The only minor issue we had was with the wifi, it was difficult to connect and sometimes it doesn't work properly (so that doesn't work well to reserve the restaurants through their app). The pools and the kids waterpark at Coba (5 mins on the trolley) are great. There were a lot of seaweed i [... read more]n the beach, but they do have staff clearing them on one stretch of the beach, so that wasn't too bad. I would recommend this resort.

Akumal Bay Beach and Spa Resort: Best snorkeling in mayan riviera!

This resort was listed as a hidden gem and it certainly was. It had everything you could want if you are looking for a quieter kid friendly mid sized resort with good food great staff comfortable rooms and direct access from beach to snorkeling heaven. Can’t wait to return!

Ocean Coral Riviera Cancun: Amazing resort

Hotel was very clean and staff very friendly. Room was spacious and comfortable. The food was better than I expected. A good variety of restaurants with exceptional menu choices to please everyone. Pool activities were fun to watch even if not being a participant. Loved the foam party in the pool. Three pool choices, one with a swim up bar, one adult only and one that was adult and kid friendly. Beach area had a lot of shade chairs, the only drawback was that the water was murky and full of se [... read more]aweed and the red flag was up everyday. They did maintain the beach by raking frequently but nature had other ideas, and made it impossible to keep up. Vendors did approach you at the beach but did not harass you if told no. I loved our stay here and wouldn’t hesitate to return again.

Grand Riviera Princess: Wonderful time

Amazing grounds. Swim out is well worth the upgrade. Great distance from the airport. Beyond amazing pools. Terrible beach but the seaweed isn't the resorts fault. Ok food. The buffet had good choices, the a la cart were not terrible but could be better. Good service but the bars need more staff.

Grand Sirenis Riviera Maya: Amazing

The resort is fantastic from the hotel to the buffets and the amazing restaurants the three pools are huge. And all the staff are great. The lazy river was great along with the ice cream shop and coffee bar and al the entertainment. Great resort

Grand Sunset Princess: fantastic

Everything about this resort was incredible.. the food ,entertainment and the staff were exceptional. We would return in a heartbeat.It was so clean and everything about it was amazing. From the time of booking until our departure from Mexico I cant say enough. We used sunwing and the reps on site were great ...right from landing to booking excursions everything ran very smooth

Barcelo Maya Caribe: Barcelo maya

All around great resort and staff. Food and service are great and rooms are clean and modern. The beach had alot of sargassium (seaweed) everywhere and although its not the hotels fault it ruined the beach.

Ocean Maya Royale: Great vacation

We were 6 people coming to the ocean maya royale, when we got there they offered us alcoholic drinks and checked us in very efficiently. The grounds are beautifully maintained, the rooms were beautiful and clean. The dining experience was great, I would recommend all the a la cartes except for Mexican, the rest were 10/10 and you could go as many times as you wanted. The staff was very polite and nice, the staff at the pool (Arturo, Naomi, Oscar, and the others) were great, very energetic and fu [... read more]n to be with. The beach was not nice because of the seaweed, but I understand this is a whole Mayan riviera issue not just the one hotel. All in all, the vacation and the resort were great. FYI there is a lagoon if you walk down the beach for about 15-20 minutes, the lagoon is so beautiful, it is fresh water, it is clear. Then there’s a bit of a current and it pushes you out into the ocean, but it is not deep out there. A great experience.

Royalton Riviera Cancun Resort and Spa: Lovely Resort

I attended this resort for a destination wedding. The grounds were lovely and the resort was very clean. The service was very good for the most part. As the resort was so large, and there were so many people there, sometimes the service seemed a bit slow, but understandably so. I was disappointed in the cleanliness of the beach, due to all of the seaweed that washed up onto the shore constantly, and felt that there could have been more resources dedicated to keeping it clean. We were unable to [... read more] use the beach until the last 2-3 days of our 5 day trip. The pools were lovely. Be prepared to be charged a sanitation fee of approximately $1.50 per day, something we were not aware of prior to our trip. Overall, a nice resort, if you like larger resorts.