Iberostar Selection Ensenachos: Clean but not a 5 star.

Grounds were beautiful, the beaches breathtaking and the people were polite and hardworking. This was our 6th time to Cuba. We've stayed at the Iberostar Laguna Azul in Varadero which is considered 4.5 star and it is far superior to the Iberostar Ensenachos which is considered a 5 star. We were totally let down. The rooms were clean, however, it seemed that the minibar soft drinks were limited to "cola", only after the first day. We would have liked the sprite and orange as we are not cola drin [... read more]kers; but the gentleman that came every day would only say no, only cola. The food was the major disappointment. Starting off with the lack of labeling of what is on display. If you can't identify it visually, no way of knowing what was in that platter. The food was not cooked fully when you went through the grill. It takes more than 5 minutes to cook a piece of chicken, way undercooked. The food that was in the containers were never warm. We are not fussy eaters and have always found something to eat. That was not the case here. Bacon should not be served gray. It was never cooked properly. Also, I have never seen food that dripped with so much oil and grease that it made it almost un-edible. Sadly we will not be returning.

Iberostar Origin Playa Alameda: Fantastic Resort

First time to Cuba - very positive experience! Would definitely go back to the island and to this resort as well. All staff were so happy to share their culture as well as so helpful for anything we needed/asked about. Resort is very easy to get around in as all amenities are conveniently located. Buffet and a la cartes were tasty and the variety was great. Try this one out!

Iberostar Selection Ensenachos: Good time!

The room was very nice and clean. The staff was friendly. The Ensenaches beach was beautiful and we spent a lot of time in the water. My favourite thing was the gardens that lined all of the walks. They are well cared for and gave a sense of tranquility to the resort. I enjoyed their omelets, soups, freshly prepared meats and fresh fruit. I would give the hotel 4 in some areas and 3 in others.

Iberostar Origin Laguna Azul: Fabulous week!

We have just returned from a fabulous week at the Laguna Azul. Hotel is very clean and well laid out. Main buffet had a very good variety of food which was nicely presented. The A la Carte restaurants serve very good meals and staff are very professional and pleasant. Very impressed with the selection of fish, meat, chicken, pork and vegetables and salad! The Animation team are fun and go out of their way to include everyone. The transfers to and from the airport were quick and provided good inf [... read more]ormation on the area. We would not hesitate to go again!

Iberostar Waves Costa Dorada: Excellent choice

This vacation was a very positive experience. The hotel was great; nicely designed, with covered walkways from building to building if you chose. Facilities were terrific; we tried Japanese, Mexican and Brazilian a la cartes. Buffet was awesome as well... food overall was the best we've had in some time. We had lobster (Paella and Fideua dishes prepared on the beach), shrimp and lots of other seafood. Beef was surprisingly tender. Many pork, chicken dishes as well. Breakfast offerings were outst [... read more]anding. Best assortment of cheese I've ever seen at a holiday resort. Soft ice cream and popcorn were a nice touch at the poolside restaurant. Bar service was also great, beach bar, pool bar, swim up bar, lobby bar... they made it look easy and selection was plenty. There were orchid, mint and aloe gardens. Spa had complimentary Turkish baths available. Star Band was very good and the nightly shows were not at all disappointing (as they sometimes can be). Staff at all levels tried their best to make it a pleasure to stay here.

Iberostar Waves Tucan: Another great vacation

6th time to the Tucan/Quetzal and each time it seems a little better. An excellent resort to relax and the wildlife adds another dimension. Staff is always helpful and always seem to be smiling in their work

Iberostar Selection Varadero: Fantastic

I - inviting, B - beautiful, E - enjoyable, R- restaurants, O - overall, S- swimming, T - tennis, A - awesome, R- relaxing. For my first time there, I must say everything was wonderful. The people were very friendly, the rooms very clean, the ground filled with beautiful trees & plants & the food was awesome, as was the pool & beach areas. Thank you so much.

JOIA Rose Hall by Iberostar: An Amazing Resort

Everyhing was great! Staff was very friendly, food amazing and the grounds and room were very clean. Will be visiting again. Great beach area too. The resort was full but you did not feel crowded. Lots of activities to get involved with if you wanted to.

Iberostar Waves Cozumel: Great resort

Great selection of food and good variety at all meal times. Staff extremely friendly from housekeeping to front desk and restaurants. Love the wildlife - flamingoes, peacocks, parrots, cats, turtles, iguanas..... Relaxed setting with two storey units with wandering pathways.

JOIA Rose Hall by Iberostar: Amazing Resort

This is an amazing resort. Very clean, staff so friendly, helpful. Food is excellent. Everything one would want is available. Restaurants all fantastic! Accommodations very comfortable, clean, ocean front a must. Multiple activities during the day and evening, or just relax quietly at the beach, pools or bars. Spa, game rooms, shopping all on site. Many water activities available. Beach cleaned daily.

Iberostar Selection Playa Mita: Excellent resort Nice beach and amenities.

Most of the restaurants were very good the japanese and the orient express both excellent Buffet was very good. The beach was very clean and good for walking pool was large and clean. Staff on the most part were Excellent would return to this resort.

JOIA Bavaro by Iberostar: Most welcoming resort!

The hotel as well as its location is beautiful; the people so wonderful I miss them like old friends! Sander, Ramon, Ortiz, Elizabeth, Ivelisse, Jensel ,Orlando, Diana, Victor, Romeo... Other than missing stir sticks for coffee in the morning, and nightlights on the balcony and bathroom that don't go off (so you close the door and blackout drapes...) the rooms were very comfortable. Food was plentiful and varied, if occasionally not as hot as it could be but then I have trouble keeping Christmas [... read more] dinner for 12 warm :)

Iberostar Origin Laguna Azul: Very good resort

Grounds are very well kept as well as the public areas. Beautiful beach! Room was very nice and room service, excellent. Food was mediocre but could always find something good to eat. A la carte dinners were very good. Activity staff kept us well entertained, always something to do. Really enjoyed the rock show evening performance, super!

Iberostar Selection Ensenachos: Beatiful Resort food not so good

We were very pleased with the Hotel, room and the beaches. All were above expectations. However the food was terrible and the restaurants were no better except for the Japanese Restaurant. The room was always clean and Mara the maid was wonderful. The beaches were amazing and the Hotel grounds were immaculately maintained. I have been to Cuba many times and this is my first complaint about the food.

Iberostar Origin Laguna Azul: Great resort!

I've only been to Cuba once before and this resort is leaps and bounds ahead of the one I stayed at previously. Great food, friendly service, very clean and bright rooms. The only negative thing was the room temperature hot tub, but who needs that when there's an ocean steps away?

Hotel Mojito: Poor maintence in public washrooms

Grounds were not the best but not bad. Food was good.Superior ROOM was the same as regular room not worth extra money .Public washrooms are deplorable most times no soap or toilet paper.Toilet would not flush even if we did not put paper in. We over tip but some staff appeared to take it for granted.We have been to cuba many times and the staff was always very greatfull.

Iberostar Waves Costa Dorada: Amazing!!

This was my very first vacation so I can't compare but I had the time of my life!! everything from the food to the service was great!! I am already planning my next trip back to the same resort in puerto plata!

Iberostar Waves Rose Hall Beach: Bet nive

Wonderful beach, food, and drinks. Staff friendly- particularly if you tip. Hotel rooms very nice and grounds well kept. Evening shows ok- I thought better shows in Cuba. Shopping trip to Montego bay not worth it unless you like overpriced trinkets- things actually cheaper at hotel. Only disappointment- barely any Raggae music. Dunns waterfall trip- no guide- there is lots to see and do but the guided trip driver leaves you at the entrance with no guidance- ask lots of questions.

Iberostar Waves Cozumel: Pleasant resort, excellent staff

We stayed as a couple Feb 4, 2015 for 1 week. We were late arrivals with a small group, so check-in was quick. We were taken to an 8600 room, but it was somewhat musty and had double beds. I went back to the front desk with the Bell man. Within about 15 minutes we had a king bed, as ordered, in the 2400 building. Our 2nd floor King room was larger and recently renovated. The housekeepers did a fantastic job all week, and usually were done fairly early in the am. We had hot water, stocked fridge, [... read more] and clean sheets when requested. TV was kinda skimpy on the English channels, but we managed. Internet was fairly speedy, although we only used it a couple of days. The beach was coral, as we knew beforehand, so snorkeling was the entertainment. the beach was nice, shade plentiful, and rarely had problems locating a chair. Gaspar at the beach bar is a machine. He takes orders 2 or 3 drinks ahead and never stops giving. With the smaller resort, there is very little waiting in line. Bars, restaurants, front desk, etc. all handle the volume well. The entire staff are friendly and helpful. The grounds are well maintained. We ate in the steakhouse, and the Disco bar. The sirloin at the steakhouse was chewy, [was told after to order the tenderloin], and the steak in the disco was very good. Buffet food was fine, with a wide selection, but somewhat temperature challenged. We did the Polaris tour, the group was quite large, but it was fairly well organized. All in all a very nice hotel, and very pleased with our stay. slick

Iberostar Waves Rose Hall Beach: Beautiful place

We had a wonderful stay at Iberostar Beaches. There were ongoing activities and you could be as active or as lazy as you wanted to be. The staff was amazing and the cleanliness of the whole resort was terrific, even the beach washroom was very very clean. I hope we can go back, very, very soon.