Platinum Yucatan Princess: Great service

Resort facilities are good but not great - food was generally good and service was great. Beach unfortunately was bad. Rooms were nice and well kept however humid and cold. The spa was decent but below standard. Our room location was in the section that had daily afternoon parties so was loud. If I return I would make sure to get a room in the quiet section of the resort which is also near all the restaurants and the buffet while our room was far from that. Despite that the overall exeperice was [... read more] good and service was surpringly great compared to other resorts around that area

Grand Sirenis Mayan Beach: Very beautiful resort

The workers made it really comfortable. I enjoyed my stay. My kids can not wait to come back! Shows were amazing, the kids loved the kids club. The beach had a lot of seaweed so we couldn’t see it. Thank you

Catalonia Playa Maroma: Fabulous resort

This resort had beautiful grounds with amazing wildlife. The public areas were clean and well kept. There was a variety of food from buffet to àlacart, something for everyone. We especially enjoyed the Japanese restaurant. The pool was huge with shallow and deep water. We enjoyed a massage at the spa which was beautiful.

Bahia Principe Explore Coba: Wonderful relaxing week.

Hot 30 degree weather and lots of humidity made for bad hair days but good excuses to lay around the pool, read and people watch. We mostly hung out at the pool by the kids pool as the other one was too warm! Missing my morning cappuccinos in the lobby this week... delicious. The Coba and Tulum beaches though... sooo much seaweed. They work hard to gather, pile and haul away but we didn't go in the water at all. Pretty foul smelling too. Akumel's beach looked clear but we never got down the [... read more]re. We did however have a ocean-view massage at Tulum which was awesome. Buffets were okay... a bit repetitious as usual. Italian and French ala cartes were kinda meh... Mikado at our teppanyaki table was awesome. Try the tapioca dessert there. Lots of music entertainment in and outside of the lobby at Coba kept us entertained after dinner. Watched the magic show one night which was pretty good. Room was nice and cool with a slightly leaky toilet but fridge was refilled daily with our 2 water and 2 beer.

Sandos Caracol Nature Resort and Water Park: Great place

The hotel was amazing, and the staff were so helpful. The food for dinner was great with lots of restaurant choices, however lunch and breakfast were more of the same. Beach was rocky but still beautiful!

Dreams Jade Resort and Spa: Awesome resort

The grounds were very well kept. Very picturesque. The restaurants were very clean and had lots of different food and choices. The fruits were awesome especially the mangos and sour sap. Also the stations where u order were very good. Like the crepes and seafood pastas etc. Overall I really enjoyed the buffet and the French alacart was amazing

Grand Sirenis Riviera Maya: Would go back

This hotel was amazing. From the layout, to the workers, the food offered many options, excellent el a cartes and fun or relaxing pools- you choose! They had lots of activities going at the pools which definitely made up for my one complaint - nothing they can really fix- the seaweed beach. It smelt and we couldn’t spend time enjoying the nice beach they did have. It was a problem for the whole east coast, maybe it’s better different months of the year, I experienced this end of April. Every [... read more]thing else was amazing- always something to do here, and close enough to attractions north/south of the resort.

Unico 20 87 Hotel Riviera Maya: Beautiful resort

The Unico 20.87 resort is an adult only resort. I really love that they had separate pools for different types of activities for example, if you are younger and want to participate in pool volleyball then the "Party Pool" is more for you. Since I am older, I absolutely loved the quieter pool on the far end of the resort. The resort is not large so within 5 minutes you are at the pool. Both pools had swim-up bars and washrooms that were immaculate. The service at the pool was excellent as th [... read more]ey brought you bottled water and towels soon after entering the pool area. There were more than enough chairs to choose from at all the pools. No need to rush early in the morning to reserve. Another feature was their APP that we downloaded before leaving and we were able to book our dinners a month in advance. Again, no need to make reservations when you arrive - already done in advance and you get the time YOU wish to eat, not what is left over. Room service - food always hot and delivered within a reasonable time-frame. We took advantage a few mornings and had breakfast on our balcony which faced the Caribbean sea. Can't beat that! The restaurants were good, although the Japanese restaurant for the Teppanyaki dinner it was a little too much seasoning (Teryaki perhaps). Loved Restaurant 20.87 and went there most and it was very close to our pool. Beautiful fragrance throughout the main building, lobby, hallways where the stores are. The welcome drink (mix of rosemary, lime juice, simple syrup and bubbly water) was heaven and was ordered every day at the swim up bar. Wish we could have stayed longer - perhaps 10 days but I don't believe this is offered in Canada, but is if coming from England. Would very much recommend to anyone looking for a piece of heaven on earth.

Bahia Principe Explore Coba: Amazing resort!!

Beautiful resort. Room looked exactly as showed online. Food was amazing. Staff were all pleasant! Photographer " Santos" in tulum location was very friendly and professional. Provided my family with beautiful photos of our experiences.

Sandos Caracol Nature Resort and Water Park: Very good resort

I really enjoyed the service, the feature of “eco” was a very nice touch. It was amazing to see all the wildlife. The pools were beautiful and food amazing! Definitely would go back and bring my son!

Bahia Principe Explore Tulum: Home away from home

My husband and i visited Bahia Principe Tulum for the 5th time in 5 years. The grounds are beautiful and well kept. The rooms are a bit dated, but we're not there toc spend our vacation in our room. That being said, the rooms are clean and comfortable. We are always happy to see our old friends (staff) and make new ones. We've always enjoyed the buffets, so much in fact we often miss out on our ala cartes. We find Bahia Tulum simply amazing and customer service is what keeps us going back [... read more]. Cant wait for next April!

Sandos Caracol Nature Resort and Water Park: Wow! What a great place

This resort Exceeded our expectations. My two children, husband and I loved the nature experiences we had. The resort was beautiful. Our room was always cleaned and our fridge stacked. The service was amazing and the staff were so kind! The Mediterranean Restaurant had fantastic service. Thank you to Fransico and Pedro (From the Mediterranean restaurant) for their Excellent service and making our stay that much better. The resort offers free activities for all ages and are all geared around natu [... read more]re (loves them). My only complaint is the service at the kids club is lacking. The two ladies i Dealt with were not helpful and rude to me. Mind you I am a very friendly person. When I had question (bc I had no clue of how their club worked) they Seemed annoyed to help me and made a comment that they didn’t like me in Spanish. Not knowing I know how to speak Spanish. Another thing was their water provided in the room was warm, cold water would have been great! Other then that food was good, resort clean, fantastic time !!!!! I will be going back!!!

Hotel Marina El Cid Spa and Beach Resort: Shining star.

This resort goes above and beyond to satisfy their customer from sunrise to the last strains of music at night.Excellent dining options.Pools were amazing.The beaches were less than desirable with the amount of seaweed but the workers never stopped trying to clear the beaches.

Sandos Caracol Nature Resort and Water Park: Wonderful Resort! Highly recommend

My boyfriend and I went April 27-May 4 and we had a wonderful time. It was our first time in Mexico. Everything was well organized from the time we got off the plane to the time we boarded a plane again a week later! Resort: Beautiful, full of wildlife! So many trees and animals everywhere. There were places to relax, places to adventure and everything in between! I highly recommend the Romantic Boat Ride - Nestor who is the man doing the boat ride is wonderful and so full of knowledge he ta [... read more]ught us a lot about Mayan history and was just a joy to talk to!! The beach was full of seaweed which can't be helped by the resort staff - this season was particularly seaweed filled but they did their best. Pools: Clean, but the pool by the beach was quite busy and it was impossible to keep a drink in those pools with the children cannon balling around splashing the water in your drinks. I recommend finding one of the many other pools on the property as they were much less busy. If you are an adult without children then the adult only pool is lovely. Room: The room was lovely. It was clean, the bed was comfortable and it was always stocked with necessary toiletries. It also had a thermostat that we could control so we chose how cold/warm the room was!! And the balcony view was right into the jungle! Food: AMAZING. There were so many different food options to choose from and all of them were great. The buffet food was good and the a la carte food was incredible. No complaints. (Highly recommend the Surf and Turf at the Riviera and both the Salmon and the Rib eye steak at Los Lirios) The only complaint about food is that none of the desserts are that great. Drinks: The best drinks we've ever had. Highly recommend the Mojito! Staff: The staff were always friendly and helpful. If they couldn't help us themselves they would direct us to someone who could. Wifi: We did not have wifi in our room it was only in the lobby. I am unsure if that's a resort wide thing or just because we had one of the cheaper rooms! But the wifi in the lobby was great - just got a bit glitchy once or twice. We were able to check in to our flights with the wifi and the people at the concierge desk printed our boarding passes for us so that was great. We didn't even get to experience everything that the resort had to offer because we were there a week and had two excursions - Coba and Isla Mujeres. It would have been perfect had we booked something like 9 days! But the experience was great, the excursions were great, and we WILL be returning to this resort without a doubt!!

Grand Sunset Princess: Great resort and trip.

This was a great trip. We both enjoyed the resort and the Mexican weather. The only complaint was Sunwing's planes. they are cramped and uncomfortable. For a fee, they provided extra services for girlfriend and her crutches. they did include a shopping excursion to Playa Del Carmen. We have already been to a distillery and a cigar factory, and jewelry shop. So we skipped it. There is a scheduled shuttle service to Playa Del Carmen and its right off the resort. When shopping in Playa Del  [... read more]Carmen. you should barter with the shops...even the big stores. I was able to barter for all kinds of stuff and I never paid the asking price. Compared to the prices of the resort, I was saving 30-50 %. The Sunwing bus ride from the airport to the resort was fun and educational. The tour guide was very well spoken and knowledgable of the area and resort. Sunwing did put on a good orientation meeting. the presenter was very good and offered plenty of good information. The Princes Resort was great. The grounds and rooms are kept impeccable. The food is second to none. We have been to Cuba and the DR. there is no comparison in the quality of the food. The A La Carts are great too. No stomach issues. not one. I can't say the same for Cuba. which I love to visit for the people and the weather. my girlfriend was on crutches for this trip. The staff couldn't do enough to help her. From the buffet staff to groundskeepers. everyone was asking her if they could do anything for her. It would take 2 days to get something fixed in Cuba. The bathroom light was out. I saw the repair guy in the hall and asked to have it fixed. He asked me to show him which light. he went out to his cart and got a ladder and a bulb and did it right on the spot. that is good service.

Iberostar Waves Quetzal: Great resort!

Relatively quiet resort, good food, comfy beds, and great service from the staff. Could always get a beach chair, no matter what time of day. Restaurant choices are plentiful. An easy taxi ride or walk into Playa Del Carmen. Only downside was the seaweed on the beach. Not the resorts fault obviously, but they need to invest in some mechanized removal, since three guys with wheelbarrows doesn't have enough of an impact.

Iberostar Selection Paraiso Lindo: The Best Resort Ever!!!

This resort was absolutely amazing. From the food, to the pools, to the activities for kids. I have stayed at many resorts and by far this was the best value for your money. I traveled with my 5 year old grandson and there was so much for him to participate in that he was never bored. Truly amazing experience.

Hotel Marina El Cid Spa and Beach Resort: Amazing resort!!

We had an amazing week at this resort, I can't say enough about the service and food and how clean the resort is. The manager Ricardo goes above and beyond making everything perfect, from getting us ocean view rooms over looking one of their pools. The only downfall was the all the seaweed on the beach, which is really not the resorts fault. It seems to be an issue all over the coast this year.

Hotel Xcaret Mexico: Amazing resort!

Hotel is kept miraculous! Fabulous, super friendly staff everywhere, no exceptions! Gorgeous hotel, grounds, pools and ocean. Beach is quite small but very well kept . Variety and quality of food is 5 star!

Barcelo Maya Colonial: Fabulous place

The hotel is great and the grounds are quite large. The beach setting with the mature palms makes you feel as if you are in paradise. The standard rooms are well equipped and clean. I would air out your room and leave the sliding door ajar with the fan running. The restaurants, and many to choose from had no issues. The pools are quite large and great for all the guests. Walking throughout resort was made easy due to a barrier free ground level and elevator. The only item I wish they could addre [... read more]ss is the access into the ocean. A pathway cleared of rocks and marked for a safe entry and exit into the ocean for newbie's.