Bahia Principe Grand San Juan: Very Relaxing

This was our 4th stay at a Gran Bahia Resort and it was exactly what we expected. Clean, Comfortable, and Relaxing with Great Service and Friendly staff. Luis at the Main Buffet is amazing and deserves a promotion. He should be training everyone on how to treat guests, it wasnt only us it was everyone that crossed his path. Jennifer, Yuliesi and Mayellin were also exceptional bartenders/servers. the Meditteranean restaurant is excellent. The Main pool is very small for the amount of pe [... read more]ople and the seats are filled w towels very early, that is really the only issue that I had. Usually i love the pool and the swim up bar at resorts but it was next to impossible to find a decent seat. we kept to the beach which was cleaned every morning and we had no issues w sand fleas as ive read in the past. Service on the beach would be a huge plus!!! Other then that we got exactly what we expected.

Bahia Principe Escape Sian Ka'an: Captive dolphins in a small pool

At the time of our visit, this resort was keeping five dolphins in a small pool for entertainment. It promoted daily dolphin shows and swim with dolphin activities. I hope that it will decide to end this practice in favour of a more ecologically sensitive direction.

Bahia Principe Explore Tulum: 10 days of bliss!!

We just came back a week ago and had an amazing time! The place is so well kept! The staff was amazing especially Jordan Juan and Pedro from the Yucatán buffet restaurant! Room was great and food was really yummy! The nightly entertainment was awesome. Thanks to everyone that had a hand in making this wonderful trip happen!!

Bahia Principe Explore Akumal: So so

Not a luxury resort by any means. I've stayed at the coba and it was nicer. Kids all over the swim up bar so we had to drink at the infinity pool with butler service, ooooooo!!! One guy and one guy at the bar that you had to get out of the pool and get but there is a line up including the butler. My rooms ac was sub par, the door would open when it pleased and the phone had to be replaced. Second time at Grand Bahia principe and my last.

Bahia Principe Explore Punta Cana: Fabulous Vacation

This place went above and beyond from the minute we arrived until we left not a single issue to complain about. Rooms were clean, maids kept the minibar stocked and towels fresh, the buffets always had something to eat even for my wife with allergies, pool and beach were gorgeous lots of places to sit, a la cartes had great food and courteous staff. Transportation was generally prompt and always available. Very enjoyable vacation didn't want to leave. We are already looking to book again this  [... read more]fall

Bahia Principe Explore Coba: Very Good Resort

Grounds were immaculate. The Room was a little dated but very clean. The Public Areas were very good. The meals had an extensive variety but the taste could be improved upon. The shuttles between the room and the main lobby were frequent but the shuttling between them is not something that i particularly liked.

Bahia Principe Explore Coba: Not Coba-setic

Upon arrival at this hotel, even though my husband and I were on the Royal Golden program, it was evident that this resort hasn't seen a five star rating in 20 years, even though it is still touted as one. It is worn down, short staffed and to add to your pleasure the staff for the most part was rude and not helpful. There were a couple of exceptions, which I will get to shortly. We requested a king sized bed and were assured that all the Junior Suites for the Royal Golden (RG) Package were [... read more] king sized beds with good views. What we got instead was a surley consierge at the RG check-in telling us that they had no king sized beds but they were willing to push the two doubles together and put a piece of foam (seriously foam) on top and make it into a bigger bed. Umm no - I told him that this would be unacceptable, and that he should find a way to move us to another part of the resort (there are 4 of them in the same vicinity all owned by Grand Bahai Principe) where we could at least have a proper bed for a couple. He flatly refused to do that and didn't even try to accomodate us in any way. WE did NOT get our welcome cocktail, nor were we greeted with friendly staff. We took the room because we had no choice. The room itself was absolutely filthy. I wouldn't have bathed my dog in the jacuzzi bathtub and there appeared to be a blood stain on the bathroom lightswitch. The mini fridge had two beer, two little bags of chips, a snickers and two juice boxes in it. When we called to request a couple more beer for the fridge they said that was our daily allottment and that there were plently of bars around we should go to one of those. I asked to be transferred to the "public relations" person, as the resort calls them because frankly I was getting sick of the NO CAN DO attitude. Jesus, the original surley consierge transferred me to a desk he could see from where he stood (I know because this is where we checked in) and he not only knew there was no one at the desk he never came back on the line. I called again only to be transferred once again to the same desk by Jesus. So I finally decided I would go back to speak to Jesus face to face. I asked him why he kept transferring me when he could clearly see there was no one at the desk. He put his hands together in a prayer like gesture and said (very sarcastically) oh I am so so sorry. I told him that I felt I should talk to someone in the main check in, Which I did. This is where I met Barbara...Barbara was a petite woman but she was all business and packed a big punch and it would seem some authority by which to make a difference in how our vacation turned out. She saw we were not happy and took the proverbial bull by the horns! She offered to move us to their Adults only resort Sian Ka'an. For that we are truly grateful. The Sian Ka'an was a lovely experience and deserves a whole other review (which I will write as well). But seriously folks, run from the Coba. We have been to the Mayan Riviera a half dozen times and have stayed in a few different resorts but I have never seen the likes of Coba. Never again.

Bahia Principe Escape Ambar: This is a great resort

We have been at this resort numerous times and believe it's one of the best resorts to visit. We will be going back for a ten day stay next year. The staff have been great with us ,even when there is problems .

Bahia Principe Explore Coba: Amazing Family Friendly resort!

It was our first time in Mexico, and I have to say it exceeded my expectations! The hotel is very clean, modern and the people are very friendly. We traveled with my 4 year old and he spent 3 days at the Kids Club! He loved it and my husband and I got to spend some time at the beach and adult's pool knowing my kid was having fun and in good hands! We did two excursions, one to Tulum and another one to Xcaret, totally worth it! Food was excellent!

Bahia Principe Explore Coba: Been to better Resorts

Not impressed I think says all Resort is way too big lot of time is wasted waiting for shuttles to get to beach etc , food is plenty but if no taste, waiter service is poor for a simple order of water we had to remind three times, language is an issue, front reception are unfriendly and non-cooperative .

Bahia Principe Escape Ambar: Hit and Miss!

First let me say that the resort grounds are beautiful and well kept. I sent an email to the resort 3 weeks before our departure to request a room near the beach on the top floor (the same request was made when we booked the trip). We ended up on the main floor of building 60 which is close to the beach. When we arrived at our room, the safe wasn't working and the patio door wouldn't lock. Called the front desk and both were fixed a couple of hours later. Obviously we had to wait in our room unt [... read more]il both were fixed (different people fix different things). The next morning the toilet overflowed, we had toilet water all over the bathroom floor. Again I called the front desk and it was fixed about 90 minutes later. The repair man was leaving without cleaning the water on the floor, so we asked him to clean it up. He did with all our bath towels. Our room issues ended there but it wasn't a great way to start our vacation. The weather, beach and pool were very nice but the food was always cold. The service was not very good even after tipping the staff...not very many smiles. To be honest, I think they lacked motivation and that in my opinion is largely due to the way the resort is managed. Something is not right with the staff at this resort. I was expecting a lot better from this resort especially considering the price we paid and the start rating. Did I have fun yes....would I return no.

Bahia Principe Explore Turquesa: wonderful!

This resort is amazing and out of this world! We had a great family trip ! The food was amazing. The pool area was fun and never overcrowded. The beach was great too! The rooms were comfortable and spacious.

Bahia Principe Explore Coba: Luxury Bahia Principe Sian Ka'an Don Pablo Collection was a mixed experience.

Pros: Originally destined to stay at Coba but got upgraded to Sian Kaan for free. Nice relaxing pools Landscape and grounds were immaculate Beach had lots of chairs Beer and liquor minibar in the fridge, restocked once a day. Food was great, both buffet and ala carte Cons: Waited over 5 hours upon arrival to get my room, didn't get it until 5pm Next to impossible to book a reservation at the ala carte resteraunts, got lucky with two rsvp. Ala Carte restaurants are fully booked each n [... read more]ight, but half the tables are empty. Most Bars close super early. 6pm Need to take a trolly to get anywhere. 10 min ride to the beach. Some of the guests were absolutely rude. The trolly sometimes comes once every 30 mins, if you have dinner reservations at 8pm, you better leave at 7pm.

Bahia Principe Explore Turquesa: Large, well maintained, family friendly resort

Grounds are beautiful and are we maintained as are the buildings. Between the buffet, snack bar and a la carte restaurants, there is a nice variety of food. Rooms are plenty big, cleaned each day, daily restocked fridge. So much for kids to do. Beautiful spa. The most amazing beach, even if it is crowded.

The Eurostars Grand Cayacoa: 5 Star Service!

This is a lovely hotel situated on a cliff with a panoramic elevator down to the beach. In our seaview room on the fourth floor we were still able to hear the surf pounding on the shore! All the employees go out of their way to provide excellent service with a smile and do not expect tips constantly like other resorts I have been to. The Gran Bahia standard of service is especially evident in the buffet where the Manager is constantly watching and coaching his employees to provide constant, a [... read more]ttentive service. Our plates were taken away as soon as we were finished with them and our glasses were never empty. The beach bartender works alone all day and is busy but always sings and serves customers with a smile, taking the time to make a quality drink each time. We never had any issues finding shady spots at the pool or beach at any time of the day. The beach is a public beach, however there were never any issues, it was nice to see the Dominican families enjoying the water. The first few days the water was wavy but once it settled down the snorkelling was amazing, many varieties of fish plus colorful coral. Best places were under the bridge and to the right by the rocks all the way over to the pier down by the snack bar. The food was plentiful, lots of variety with a different theme each night at the buffet. I wasn't crazy about the seafood restaurant, my fish was raw in the middle, the appetizer and dessert were good though. Loved the other two a la cartes. Lots of walking but I loved it as it gives you a chance to work off some of the delicious food and drinks! Loved walking the 'bridge to nowhere', very peaceful and perfectly safe. Would definitely recommend this resort and will hopefully return some day.

Bahia Principe Grand San Juan: Wonderful place!!

The hotel is older but in good repair. The staff are more than willing to assist in any way possible. The 3 pools are well maintained. My favorite was the second largest pool, it had two smaller pools for relaxation. It had its own bar area and just two steps from the beach. There was lots of night shows, beach parties for us to enjoy. There was some place open where you could get food almost all the time, even in the middle of the night. We did find that food was better at the first  [... read more]of our stay than towards the end. It was always the same, a change in menu would have been nice. Over all I would suggest anyone wanting to go somewhere for a beautiful vacation, this would be a great place to pick. Fun in the sun, friendly people and very relaxing, with lots of activities for everyone to enjoy.

Bahia Principe Explore Coba: it is a beautifull resort

the hotel was wonderfull the food great at the buffets some of the special resteraunts not teriffic the cleaseness was excellent our only complaint was the water their lawns with sewer water that was areal turn off we would be sitting buy the pools and all u smelled was sewer they should be doing this at night not while we are sitting there

Bahia Principe Grand San Juan: Good Resort, Good Food

Girl's trip !!! We normally cruise but decided to try an all-inclusive resort for a change. We had a great time and thought the food was good, not the fine dining we were used to but acceptable. This resort is great for Spanish speaking or French speaking people, not so great if English is your language of choice. You would think with the resort being around for awhile and many travelers from Canada going there that their English would be better instead of just looking at you when you ask them s [... read more]omething. The resort is a long drive from the airport, so if you don't mind sitting on a bus for 90 minutes or more to get there after the flight it's for you. For the value I would go back with my family or husband but not with a bunch of girls looking for a party atmosphere because that was lacking.

Bahia Principe Escape Sian Ka'an: An excellent resort

The lobby/bar/stage area was very nice and there was always room to sit comfortably in the sun or shade. The staff were friendly and quick to provide whatever you require. The food, drink and hot beverage selection was excellent. The resort grounds were clean, easy to navigate and were very appealing visually. All 4 pools were very relaxing and comfortable. The shuttle service comes frequently so it was never more than a 10 minute wait to travel to Akumal, Tulum, Coba or the beach.

Bahia Principe Escape Runaway Bay: Amazing Resort Apr 5 - 12

We were very impressed with this resort. We had paid for a sea view suite, but were upgraded to an oceanview with corner balcony on a higher floor. The views were magnificent. All the hotel staff went over and above to make sure we were happy and and were so friendly. I have to say that the food was probably the best we've had at any of the all-inclusives we've been to, so tasty with all the spices and so flavourful and we could not get enough of the jerk chicken. Would definitely recommend  [... read more]this resort and will come back for sure. We loved it.