Hotel was clean and if anything needed to be done it was quickly taken care of. The grounds were well kept and management was very attentive. I definitely think it's time to offer free WiFi to customers and that will be a deal breaker for me next time. I really felt good about the grounds security.
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Millyj -
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Iberostar Selection Rose Hall Suites: Amazing Vacation, Amazing Resort!
We stayed at Iberostar Rose Hall Suites in September and we absolutely loved this resort! Check in was a breeze and because the resort was not really busy, they upgraded us to ocean view. The room was spacious, clean and super nice. Because it was low season, not all the restaurants were open but they did have the a la cartes open and 1 buffet. The food was always hot and fresh and so tasty! The food is exceptional. I would only request that there be more Jamaican food next time but they did hav[... read more]e a corner in the buffet with it. Believe it or not, the wines are very very nice. I've always hated resort wine but nothing to complain about here. The grounds are gorgeous and the pool was beautiful. The beach was great but be careful when you first walk into the ocean, there are many rocks but once you pass them it's clear. The resort staff was nothing short of exceptional. They were so nice and friendly and always remembered your name. always so warm and happy. The weather was beautiful everyday. They had a beach party which was really fun too. I believe they have one once a week. We loved this resort and can't wait to go back!!
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Daoh -
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Bahia Principe Escape Runaway Bay: Very nice Resort !
The Resort was well maintained, healthy trees and nice flowers. Very nice!
-Ground-
The Luxury and the Grand are one, in same building one Resort. In web selection they were two. And, that was not easy for us want to get off when the bus arrived to the site we didn't see the Luxury but saw the Grand ... at the gate. ha! ha!
Site Construction- The noise/dirt were quit reasonable and acceptable. No loud noise.
People seemed to have a good time at the Pool end that's close to the fencing side of [... read more]the construction site.
Room- We first stayed in the Luxury section Room 23118, main floor, nearby the fence of the construction site. It was nice but bore in viewing, plus few other issues in the room . We then moved to 18122, the 1800 Block of the Grand section. The room we moved to was better than the one in the Luxury Section. It's near by the beach, more trees to see and people walked by. Happy!
Food- Food was fine, not bad. We had "a la cart" 4 pre-booked but used only two at Picasso and the Italian. The Orchids Buffet was the one we used most. It was good, best fruits and salad and lots of selections.
Staff- The Staff were nice, friendly but very slow in servicing ever !!! at the Luxury section reception.
Night Shows- So so, not as good as many other resorts we have been.
Pool- One main, long, around and at the back of main building. Looks nice, attract, lots of people. We're rarely in the pools, only beaches when in resorts. Not sure how good it was and so the drinks.
Beach- It was so beautiful, lovely. Not far away as some people said. Water was nice and warm.
Beach always is the first choice for us when on vacation. We were there most of our time and enjoyed it a lots !
Overall, Luxury/Grand Bahia Principe Resort is a beautiful one but may not a 5* till the construction is completed and the Staff has to speed up in service a bit more.
We love the Resort, the People, and the Country, and will come back at least one more for sure.
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Jolanta60 -
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Jewel Runaway Bay Resort: The best!!!
We stayed at the Jewel Runaway Bay Sept 12 to 19, 2015. This resort is truly amazing. The food was great, the room was amazing and the service was impeccable. The staff were so friendly and helpful.Would recommend .
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JamesS -
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Couples Negril: Fantastic honeymoon
My wife and I spent our honeymoon at Couples Negril. The service was friendly and accommodating, the ambiance and the beach were fantastic, the watersports team was great, and overall the food was very good, though the buffet typically had some weaker choices. We would definitely return for another visit.
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Moj98 -
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Jewel Runaway Bay Resort: Enjoyable trip
Jewel Runaway was great!
In summary: the hotel is a good 4 star in my opinion and is generally very children and family oriented. the food is great, lots to do for children and the staff are AMAZING!! Altogether we had a great time! And might go back!
Now on to the details!
1. Ride from the airport to the hotel: about 80 min - which the driver made it interesting for us by pointing out interesting sites on the way (and even stopping for people to take pictures)! He also talked about history, ge[... read more]ography and anthropology of Jamaica that (if accurate) was very interesting and good to know! So at the end, most of us really enjoyed the ride (more like tour bus!).
2. Arriving at the hotel:
Upon arrival, the hotel seemed very small and dark and nothing like hotels I have seen in DR, Cuba or Costa Rica. There was no "Welcome drink" or welcome anything! No one was there to guide us to where we needed to go.
3. Checking in: the process was very simple, easy and quick. Unfortunately, the flight was not timed well with the hotel check-in time!!! We arrived I think around 11 or so, and the check-in was at 3! That was not good especially since all of us were up early in the morning for our 6 am flight! I was dying, so my husband kept asking if the room was ready and eventually at about 1:30 they gave us a room which was nice of them!
4. The room:
it was nice, clean and comfortable! The minibar has only water and pop and no alcoholic drinks...we were happy with the contents!
5. food:
The food at the main buffet is good. I eat most kinds of food, and I could almost always find things that I liked. they always had Jamaican food, which was amazing! I loved jerk chicken and even bought the spice to make it at home!! :)
The a la cart restaurant were all "fantastic". the food tasted soooo good that i often ordered 2 plates just for me! the best restaurant in my opinion was Platinum. they had AMAZING tasting dishes, with fabulous designs and super nice staff! we ended up having dinner and breakfast there I think 5 days!! too bad they were closed for lunch!
6. pools
there are 2 main pools and a little pool with the swim-up bar.
deep pool - was nice with the deep area clearly marked. They could have tried to keep it a little cleaner.
Small pool, good enough i guess for people with small children
Pool with a swim-up bar: good, but usually not staffed and we had to wait for some time or go out for a drink!
7. Bars:
Drinks were great! there were quite a few and any where in the resort you were close enough to a bar to get a nice drink.
8. Entertainment and activities:
Well, we only stayed twice for the evening entertainment and it was really worth staying up for. the talent show was interesting!
I think the entertainment group could have tried to engage the guests a little more. for example, a lot of resorts have the entertainment team going around in the pool and start various games, like pool volleyball, etc. but the team at Jewel, wasnt really active in that sense. most i saw was 1 or 2 of the girls asking trivia questions usually around 2-3 and giving jewel dollars to cash in the gift shop. 40,000 Jewel dollar is about 3 dollars at the gift shop!!!!
9. Gift shop:
Don't buy rum there. I bought small bottles of rum cream at the hotel for $5, the exact same bottle was $2.5 at the airport!!
10. Water park:
good and as much fun as the brochure and website say! we enjoyed it!!
11. Staff:
AMAZING!! they are making the difference in this hotel. their general manager, I think Scott Robin, should be commended for the training of the staff and the quality of service the provide. Everywhere in the hotel, staff are nice, smiling, sweet and asking you how they can make your stay nicer! I couldn't ask for nicer staff in a resort!
12. Beach: was nice, quite, soft, sandy....lovely!
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Redridinghood -
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Sandals Jamaica Dunn's River: Great Resort
I had visited this resort before when it was Sandals...not too much has changed, which was nice. Location is good for doing tours (close to Dunns River Falls, etc.) but took 2+ hours to get from airport to hotel (due to multiple stops at different resorts along the way). Only 1 hr 20 mins to get back to airport for return flight. Food was great, buffet, a la carte restaurants and themed group meals were good and gave great variety.
Only complaint was the lack of powerful air conditioning. It ha[... read more]d been mentioned in prior reviews, so we were prepared for it. Not a huge deal, but some days would have liked it cooler.
Overall, a great time, nice and relaxing...which is what we were looking for.
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Redfraise -
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Legends Beach Resort: close to everything, great staff.
My husband and I have been to Negril many times and prefer to stay at hotels on the beach side as opposed to the cliffs and we dont pay all inclusive. This hotel has a restaurant onsite, one small pool on the beach side and one larger pool on the garden side. If you stay on the garden side, there is a staff memeber there to help you cross the road as it can be overwhelming with traffic moving in opposite directions from what you're used to in North America. It was very quiet when we were there f[... read more]or the first 2 weeks in September 2015.
The room is adequate with 2 queen beds and were comfortable. The AC was cold, the shower was HOT and the water pressure was great. There are no safes in the room.
I have nothing bad to say about Legends or their sister resort on the cliffs - which is a must!! Jumping off their wall into the sea is revitalizing. You can use your all inclusive priviledges there as well.
Most of all .... enjoy your stay but don't expect 5 star service. Lay back and relax and go with the flow.
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Kholi -
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Sandals Jamaica Ocho Rios: Great for couples
Great service, Staff are friendly and they always attend to your needs without any expectation on tip, some even refuse tip. Good selection of alcohol at bar, from remy Martin to Appleton. Food is great, a lot of a la carte options available. Pools could have been cleaner, however the beach is great for Ochi Rios. Quite and not too many people at the property. Most guests, if not all, are couples. Don't expect too much during the night past 11 PM.
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Jane 1969 -
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Sandals Jamaica Dunn's River: Amazing resort
We found everything wonderful. The food in the a la cart restaurants excellent. We enjoyed swimming at the beach and the pool. The mixed drinks were really good. The accommodations were very good, grounds pretty. Enjoyed the small resort and the adults only. We choose a good one.
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Joyslam -
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Jewel Paradise Cove: Fun & Friendly with a HEAVY DOSE of Bob Marley !!
If you're expecting hoighty toighty, Muffy & Biff ..don't. If you want a Fun, Friendly & Interactive Staff with a HEAVY DOSE of Bob Marley, you will not be disappointed !!
The restaurants are good. Especially the Coral Cafe buffet and the Aquamarine Grill which is open 11p-7am. You can get everything from Jerk Chicken to Burgers, grilled cheese to salads all night with no attitude!!
Be careful on the beach. There are a lot of rocks and seaweed. Do yourself a huge favor. Take a 5 min taxi ride to[... read more] Flavors Beach, no rocks, no seaweed or buoy lines.
The free excursions are smaller scaled versions of the ones you pay a lot for. Example they give you Konoko Falls instead of Dunn River Falls ($75 US/person). It's the same small fishing boat for the Glass Bottom boat & Sunset cruise as well as the snorkeling & diving. The snorkeling and Hobie Cat were awesome & free! The Entertainment are comprised of the staff as the house band and singers. There are local guest Musicians and Dancers each night. If you are expecting a sell out an arena type band you won't. You'll get a local bar band. And you will hear more Bob Marley then you ever believed possible. They are beyond in love with the man.
Even though the resort does things on a smaller scale, the staff make it FUN, they are informative and get you involved. They are friendly and very accommodating. Honestly, they made this a very, very good vacation. Do yourself a favor..GO !!!
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Davi -
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Jewel Runaway Bay Resort: Return trip
Nice beach. Excellent staff. Food is OK. Lots of variety. Underwhelming decor in lobby and entrance area. Poorly lit . No AC in lobby or restaurants except Platinum. More umbrellas needed on the beach.
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Hello -
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Sandals Jamaica Dunn's River: Great people, nice resort!
Went to Jewels the week of September 13. We found the resort to be well manicured and maintained. The staff was very polite and accommodating. The rooms were well looked after with terrific maid service. The food was was very good and everyday the meals were a little different. We really enjoyed our stay at this resort and certainly recommend it to anyone looking for a good time. Ya mon, no problem!!
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Pickles -
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Jewel Runaway Bay Resort: Amazing Family Resort
the reviews on this resort are spot on!!! great family vacation with the kids.
Friendly helpful staff always going beyond to service you , Food was amazing and Lots of different options. Rooms were clean , grounds were kept clean , beach was amazing and waterpark was fun for the whole family . Id recommend This resort for any family to go , I will go back again for sure!!
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Itsy -
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Bahia Principe Escape Runaway Bay: Hotel management and service issues abound
Disorganized reception by Air Canada and the resort e.g. an hour wait on the bus at airport, an hour wait at hotel, rooms not ready. We stayed in the "Luxury Don Pablo" section. Noisy construction but had to really insist strongly to change rooms but not until the next afternoon; Lost a day of vacation. Rooms tired but they are building new ones. Excellent quality entertainment on site. Food beautifully presented, but not 5* taste. Beautiful restaurants but difficult getting reservations yet the[... read more] restaurants were 70% empty?? No towels in rooms all day & many calls achieved nothing. Beach lovely but far from where we were staying. Hot buffet food mostly cold. Service poor and cool, often unfriendly.
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Dior17 -
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The Oasis at Sunset: Good Resort with potential
Our 4th visit to Jamaica and first stay at The Oasis at Sunset. We arrived the first week of September which is low season and the resort was dead. We knew that there would be construction upgrades but did not expect that an entire wing of the hotel would be under heavy construction from 8am to 8pm 6 days a week.
The good: The staff were amazing. Truly helpful, warm and friendly and the best we have encountered in Jamaica. Food at The Terrace was amazing for all 3 meals and the service was perf[... read more]ect with a nice ambiance. The best meal I had was the Byron Bay pork chop at Byrons on the Sunset side. The food at the grill on the Sunset side was always good and hot and the coconut iced cream was heaven. We were in a beachfront cabana room and the view could not be beat. Our room was always left spotlessly clean.
The private beach was beautiful and very quite so it was our main hangout spot. Often there were less then 6 people on the entire beach so it felt like a private paradise. There were always lots of security guards looking out for the guests all of which were very friendly. The snorkelling was good with my husband finding a large conch shell, jelly fish, puffer fish, sea snakes and crabs. The lifeguard crew was so nice and cleaned my husbands conch shell for him.
The not so good: The room was in need of updating which should be happening in the next 2 months. We were not told that The Blue Mahoe restaurant would be closed during out visit, very disappointing. One evening was Jamiaca night at the buffet at Sunset. We went over to take a look and it did not excite us but unfortunately there was a one hour wait for the Italian restaurant and The Terrace was closed. I understand the rotation of restaurants due to low occupancy but we were not fond of being forced to eat at the extremely busy buffet. My pasta meal at the Italian restaurant was not cooked properly and was inedible, my husband had the lamb and enjoyed it.
The beaches were very rocky and had lots of seaweed, bring water shoes. Nights were very early with such low occupancy and lacklustre entertainment at Sunset. We had an issue with our room card and the desk at The Oasis closes at 11pm so you need to go to the sunset for assistance. WI-FI worked less then 50% of the time in the room and was very slow. The construction noise is really bad with actual jack hammering that starts very early and goes late.
In summary I would rate this resort in its current state a 3.5 out of 5 with the potential to be 5 star. The new owners are really making a lot of upgrades and we are interested to see the reviews when everything is complete. We had a great time but did not find the value for the price we paid with the reduced amenities. This resort is suited to families, we will be choosing an adults only resort for our next vacation.
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Ecoodysseys -
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Jewel Runaway Bay Resort: Great Value
There was so much to do at this resort and too little time. Great beach & house reef, sea sports, pools, access to water park any time (with food and towels). Morning work outs, night entertainment. Plenty of choice for eating. Kid's activities. And we did not even use the golf course or tennis courts.
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Nibiky -
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Royalton Hideaway Blue Waters: Resort great for relaxation
Food was good - especially the Italian restaurant! Service was hit or miss depending on the day. Entertainment and activities were lacking. However, great time in general and great for just chilling and relaxing.
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Mgrewal2006 -
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SeaGarden Beach Resort: Incredible vacation
Small but beautiful. Very safe and family friendly. Our children loved the activities group. The beach is outstanding. Small but always a space to sit. The snorkelling was amazing. We would go back again.
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Nads -
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Bahia Principe Explore Jamaica: Great Food!!
Hotel was impressive on entry. Lobby is very attractive but rooms are not very modern. Pools were great and beach was gorgeous!!! Loved the food in all the restaurants!!! The selection and taste of every menu item we tried was just sumptuous!!