Melia Jardines del Rey: Not a well managed resort

The hotel is good in general. The rooms are clean and the room cleaning service is good. The main problem is with the buffets (in reality almost one main buffet for several hundreds of guests). The management of the buffets and even restaurants is very poor. The supply of the food in the buffet is a disaster. There are only 20 food trays with almost 10 different food options (10 duplicated foods) with just a few main food items. The majority of the foods are side dishes. In most cases many of tr [... read more]ays are empty and takes time to be refilled. The trays are misplaced and don't match with the food explanation tags above them. If a tray is empty there is no guaranty to be replaced with the same food. There are a long cooking lineups at all times. When the cooks are out of supply they go personally to the kitchen at the back for supply leaving people to wait for them for several minutes. The cooking surface is very small for the demand and the cooks usually just use a half of the space and not utilized the half in full usually one or two orders at the time. This may be a policy to control the number of deliveries. The towel service is very bad and usually with no towel to supply. The punctuality is very weak among the staff. The towel service is supposed to start at 9 am but in most cases starts at 9:30 with no towel available (sometimes until afternoon) because the supply service truck is delayed. This is true about the customer service that when they open late they don't care about the line up and just do your own job in the office including chatting with colleagues for half an hour before provide service to the line.

Melia Jardines del Rey: Good resort needs some improvements

Overall we had a good time here. The rooms were nice, the grounds were beautiful and the beach was out of this world. The water was amazing I had not seen anything like it before. You could see your feet in the middle of the ocean. I personally also enjoyed the entertainment, especially the live music in the terrace every night. The only thing that needs improvement in this resort is the management in some areas. The service we recieved at the bars, buffet and restaurants was great. But towel se [... read more]rvice was not good and the snack bar by the pool was very understaffed to the point where we had to wait over an hour for some fries we had ordered. And there was not always bottled water provided in our rooms. If these small things improve this would be a much better hotel. Overall no regrets staying here.

Hotel Camino del Mar: Incredible resort

My family and I had a blast going on vacation there! The food was delicious and the staff were very kind and friendly. The best part was the beach. Our rooms were very well taken care of. I would really recommend this resort for a good family vacation!

Hotel Camino del Mar: Amazing resort!

Our experience at this resort was amazing! It really is a Great family resort! It's Very clean and well taken care of! The food was delicious! The Staff very nice and friendly! I would really go back with my family, and I recommend it to anyone who is considering going on vacation in that part of the country.

Melia Varadero: Great Vacation

We would totally recommend the resort. Although the food was only ok, everthing else was fabulous. The Level was well worth the extra cost as we were treated like royalty. The beaches and the scenery were second to none.

Melia Varadero: Terrific Week

Melia Varadero is a great resort. The staff we exceptional and upgrading to the Level was a great value for the money. The restaurants were somewhat lacking, but the buffet was good and we didn't go for the food so we were not overly disappointed.

Melia Las Dunas: Amazing resort

Nice beautiful beach Comfort rooms Clear resort Huge buffet Friendly service Clean pool Strong air conditioner Beautiful weather with warm ocean breeze Reach bar alcohol with good test Internet connection really bad ( find most of the time internet connection was down or failed) Phone call unbelievable expensive Transportation from or to airport was the best with air conditioner bus

Tryp Cayo Coco: Very nice

We stayed the week before Christmas. The resort was well kept and the rooms were very nice. The grounds and the pools were well maintained. The beach was beautiful!!! My only complaint is the food.

Paradisus Rio De Oro: Loved it!!

Very nice, quiet and clean hotel, with excellent restaurants. The bedroom was spacious and very comfortable, the bathroom renovated as well. Excellent staff, very professional and friendly. We loved everything and will definitely be back.. maybe next time we will choose "Royal Service"..

Melia Buenavista: Amazing Resort

It was our first time in Cuba. After contemplating multiple resorts, we decided to go with Melia Buenavista. Pros: We loved the resort. It's very private, quiet, peaceful and secluded. No disturbance and interruptions. You are allowed to visit other Melia Resorts within the vicinity. Shuttle buses run every 45 minutes to an hour. The staff members are very friendly. The rooms are well maintained and spacious. Overall, this resort is a good getaway for a vacation. Cons: If you're a foodie,  [... read more]you might want to pick another resort. Food variety and quantity is very limited. We ended up eating at other Melia Resorts. Also, there is no Wifi available in the rooms. Wifi is only available in the lobby and pool area (limited access and slow).

Paradisus Princesa Del Mar: Almost perfect.

My first impression when I walked in the main lobby and looked out to where the pool area was pretty awesome looking, and the person who represented the hotel who gave us the ins and outs was actually pretty nice, now let's get to reviewing the rooms the food etc. now my room got to it nice size very clean could be a little more modernized but overall very nice that's on the plus side the one negative thing in the room had an issue with the sliding door leading out to my patio I was on the first [... read more] floor, when it came time to lock the door it would not lock now it did have a chain lock on the top but I feel more comfortable if it did work, call the front desk send somebody they did he told me how to fix it would lock work sometimes. Overall wasn't really that concerned very safe resort plus I also had a safe in my room so no worries. Now I went out in the evening went into the hallway the only lights on where it each entrance coming into the building the rest of the first floor totally black, call the front desk and told them the problem they sent somebody over problem seemed fixed a few hours later no lights in the hallway. Next two nights same issue but finally by the third night were staying on all night. The food , the buffet left a lot to be desired it all looked fresh but for me my first thought if this is an example of their food you'll be the first time I'd gone away and lost weight it's a good thing I tried some of the other restaurants the French restaurant there amazing the Italian very good to, the 24 hour restaurant near the tennis courts not bad. As far as the staff overall very good very friendly with the exception of a few. Now they had a convenient shop as well is a cigar bar in the cigar bar the staff was so-so it was funny that one day but a cigar for nine dollars the next day they wanted $9.50 for the same one in the BS line she used she said it had to do with the sizes cigar which was a load of crap because I bought the same cigar as the night before, I guess you want to pocket the extra $.50 cents. Overall I would probably go back but I think I like to try something else in your area.

Melia Las Americas: OUR AMAZING STAY AT MELIA LAS AMERICAS IN VARADERO

Paradise on earth, we found it at Melia Las Americas. We were there for 2 weeks. Back to Toronto on Dec 25 at midnight, with Sunwing. We were in a large bungalow- junior suite, near the beach, close to the pool. The resort has a lot of stairs. We enjoyed swimming in the pool every morning before breakfast and swimming in the beach at noon. The last few days, the waves were quite strong. The lobby is non smoking, large size, nice furniture. Lilia, a talented pianist was playing at night, anoth [... read more]er time, amazing young ladies/string quartet, yet another evening 4 operatic singers performed well enough to be on Broadway. The group's name is A Tempo Classico (you can view them on YouTube). The main buffet restaurant was air conditioned. Nice assortment of food, from good to very good. Maybelin, Betty, Mercedes, Jose, Emelito, Mercy, Hernan and Baldin were our favorite waiters. The International restaurant is a must. A group of professional violinists and a cellist played classic, operatic and modern music. A la carte booking clerk Angela was very helpful and nice. The Christmas Eve celebration was superb. A magnificent show in the lobby, with 6 very talented operatic singers from A Tempo Classico together with a group of violinists, flute and violoncello. At dinner, a 6 out of 5 stars selection of food.. Most of the nights, we went dancing at Bar LA CASCADA were Bianka and Giancarlo, remarkable singers with amazing voices were singing Rumbas, Cha-cha, , Foxtrot, Salsa, etc.. The general manager, Bernard, very friendly and always came to say hello. He looks like Richard Gere. We are not golfers, but we enjoyed every morning a walk around the main entrance of the golf course, where one get the most spectacular view of the beach, the hotel, and the Dupont / Xanadu House. There is a sitting smoking area outside the lobby, with tables and chairs, with the most beautiful view of the beach and the ocean. Being allergic to cigarette smoking, we did not have the pleasure to enjoy it. The weather was excellent, raining only one afternoon. No mosquitoes. We took the bus twice to Varadero. Old antique American cars which are operating as Taxis,. No anti-pollution devices. We took the bus for a day tour to Havana. We would love to go back to Melia las Americas.

Sol Varadero Beach: Great staff

The resort was okay. They do not give Cuba a good name for the food selection. We went out for dinner and had amazing meals as the resorts was horrible. The kids club for 5+ has horrible hours and is not open when they say it is. The infant group is amazing if you get the staff Alicia. Other wise don't take your kids there if Alicia is not working. Alicia is such an amazing woman! Well educated very patient and amazing with children! The beds were hard. We did not get what we asked for but we' [... read more]re satisifed with the space of the room. The drinks you need to ask for the good rum other wise they give you the gross stuff :$ the frozen machines were never frozen. We did have hot water woot woot! The pools were really nice and clean. The entertainment at night was great! The staff were awesome! Was the tourist that were not so nice to them!

Sol Varadero Beach: Perfect for families with young children!

We chose this resort because it was the ONLY one in Varadero that offered inclusive child care for infants, as well as a Kids Club for older children. My daughter and I took her two children (age 10 months and age 6 years) on a family vacation just before Christmas. The all inclusive Baby Club and the Kids Club gave us a few precious hours of child-free time to relax, go for a swim in the ocean or do some shopping at the on-site markets! This was the BEST feature of the resort. The Baby Club is  [... read more]open from 9am to 4:30pm (closed for lunch) - so we could drop the baby off for a few hours at our convenience. It is a beautiful building with safe sponge floors and a variety of baby toys to entertain your infant. It has a separate quiet room with play pens for nap times. Alicia was the most amazing infant care provider! A truly beautiful Cuban woman, with genuine warmth, smiles, and laughter - she was a baby whisperer! She had the talent to provide the most sensitive and loving care to our baby Gabriela! She also provided support and essential guidance on ensuring our baby did not consume Cuban food, and we consulted her when our baby wasn't feeling well and she provided expert advice. The only drawback was that Alicia only worked every other day (1 day on and 1 day off). On the alternate days, a woman named Joanna was there - and she was not a good child care provider at all. She was tense and stressed and could not manage. Our baby did not like her and would cry constantly - so we did not use her. Other families had the same experience - they could leave their infant with Alicia and be totally confident in the high quality of care. When going to Joanna, their infants would become upset and refuse to go to her - so nobody liked or used Joanna. We (and the other families) only used Alicia on the days she was working. I advised the resort to replace Joanna with another Alicia! The resort also offers additional babysitting in your hotel room - yes, Alicia will come to your room to care for your children if you want to go out for a romantic dinner! Alicia made our stay at Sol Sirenas Coral the best experience - we couldn't have done it without her help, kindness and friendship. Our 6 year old also loved going to the Kids Club (a separate building). She would ask daily to go, as it gave her the opportunity to play with other children her age. They have a session from 10am to 12noon, then open again from 3 - 5pm daily. They had a giant bouncy castle the kids loved, or would have a spa day when the kids got their hair done and face painted (our girl was transformed into a unicorn). The only issue was lack of organization. We would often arrive at 10am or at 3pm and have to wait up to 15 minutes for someone to arrive. We had to adapt to Cuban time. Otherwise - it was a great resource! The staff at the Hotel were all amazingly friendly and helpful, and the service was great. Front desk was amazing, as well as customer service - whatever needed fixing was done immediately. The rooms are fine - clean and comfortable - excellent maid service, with our 6 year old's stuffed dog presented each day in a new design on our beds, surrounded by swans, etc. The beach is the best on the planet - it's Varadero! And the pools were excellent - shallow areas perfect for children. The location was very good - just north of the town of Varadero - so a short cab or bus ride into town. The food...well, it's Cuba. The buffet food gets tiresome, as with any 3 star resort in Cuba. Fortunately the bread is always good, you can get eggs and omelettes in the morning; live on pasta and rice in the afternoons, and there is always fruit.

Tryp Cayo Coco: A beautiful resort

It is a large property with many coconut trees, nice for walks after meals. the beach is beautiful, you can choose: sections with waves or calm water. Choices of food are acceptable - limited fruits. Paid for coconuts from the gardener or at the beach. Rooms are not acceptable: ground floor room with broken back door, or no AC, or no window in the bathroom , or smell of mold, can be noisy from party guests. Be prepare or ask for far but quiet room. U may spend much of $$ for tips, or get  [... read more]slow services.

Memories Cayo Largo: A relaxing vacation

Sol cayo Largo is a great value if you're looking for a quiet spot on a stunning beach. The rooms although dated offer everything you need and service is top notch. A quick bus ride or a rented scooter will take you to two different beaches which are among the best in the world. The food is "Cuban"....you won't go hungry but again it's Cuba.

Melia Cayo Santa Maria: Pretty good; amazing staff

The room was somewhat below the standard I am used to at Melia hotels - some old grimy lamps, sheets and pillows with stains on them, etc. But overall the resort was lovely - tropical lush grounds very well kept up by the tireless gardeners. Beautiful white sandy beach. And above all, what really made my stay enjoyable and memorable were the countless staff members - from the lifeguards on the beach to the servers in the restaurants, the gardeners, the front desk staff, and the tour g [... read more]uide on the bus to the airport - who made me smile every day, who taught me about their country, and who made me want to come back very very soon!!

Paradisus Rio De Oro: Awesome resort

Resort was excellent.. food / buffet was great 👍 lots of options. Alacart were good seafood bit over cooked. I had junior room and it was clean and very spacious. Wifi have pay for, and only in main lobby which was disappointing. House keeping want friendliest and I never replenishes coffee sugar beer etc. Had call every 2 days get stuff. Be sides that... the resort was definitely a 5 * and u would recommend this resort especiallly in Cuba 🇨🇺 for sure😀

Melia Buenavista: Relaxing and beautiful

The resort was beautiful, with nice beaches and pools, room was perfect. Very quiet, probably not ideal for young people if you are looking for a party. The staff was amazing and we had very great service, especially from the pool bar staff. Food was not great and did not have a lot of continental options, but the drinks were great. Overall we were very happy with our stay but had a bit of trouble with the food because we were not used to Cuban food.

Melia Marina Varadero: Better than the pictures !

Pool was amazing - swim up bar. Loved the beach. Food was good. More of a couples/ family resort. Not much night life. Great service. We loved the mimosas every morning at breakfast. Wouldn't waste your time with the a la carte.