Our Verified Customer Rating 4.1

Our Verified Customer Rating 4.1

(7235 Reviews)

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Private  - 

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Paradisus Princesa Del Mar: Very Nice Resort

This hotel is very well maintained. The grounds are immaculate. The beach is expansive. The facilities are clean and well kept. The restaurants are well varied and the food is extremely good. However the beds and pillows were lacking in comfort.

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Private  - 

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Melia Peninsula Varadero: Best Hotel on the Beach!

We've been coming to the Melia Tryp Peninsula for 7 years, and each year it gets better- welcoming staff, beautiful grounds, and plantation-style accommodation in 2-3 story buildings surrounded by palms, a few steps from the ocean.

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Private  - 

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Melia Cayo Coco: Bad Experience for us. Not Recommended for Active & Foodie People.

Booked Grand Premium Lagoon View Room for me and my wife. Week of 9 days mourning. Lagoon: Dirty and has gutter/ sewerage smell. Room: Clean but air-conditioner isn't powerful enough. Bidet in washroom is nice touch. On arrival there was a cheap rum and wine in room. Pool / Beach: 1 Clean Pool, but beach had sea weeds everywhere. Buffet: Worst food and service ever experienced. Unflavored, Cold and sometime food was served half cooked. Restaurant: 3 Restaurants, ambiance is good  [... read more]

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Beachcrazy  - 

Verified Purchaser

Tryp Cayo Coco: Good vacation

This was our 7th time in Tryp Hotel Cayo Coco and we like it very much. The hotel is a perfect setting. Big swimming pool, buffet restaurant and many a la Carte restaurants. We know lot of people there so we always looking forward to see them again. Food is good, salads, cheeses, cold cuts, lot of fish and meat for grilling, pasta, pizza, good sweets that I must say for sure. Wine and beer is also very good. Grounds are very well kept and they try to make everybody as comfortable as possible. It [... read more]

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Private  - 

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Paradisus Varadero: Paradisus

Very good service. Lots of problems with the room but we were moved very quickly to another. All the staff were trying very hard to help in any way. Unfortunately (as we have traveled to various places in Cuba and several places in Varadero they must find it difficult to keep up maintenance to these places - lack of supplies and/or maintenance people.

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Private  - 

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Melia Las Dunas: Amazing trip! Bad timing but would still highly recommend and return!

Great food and beyond amazing staff! Castro passed away so entertainment was non-existent to minimal, however the entertainers were very accommodating. Beaches were beautiful! One pool was being maintained and Beds need to be replaced. TVs were replaced during out stay as well, and our building was being painted. good to know they are maintaining and up-keeping the resort though! Premium liquor was great. Many people from toronto and montreal which is close to home and comforting. Gr [... read more]

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Private  - 

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Melia Jardines del Rey: Nice Beach,poor entertainment

Huge Beach,lots of sunshades too bad sunbeds are hard plastic.Rooms nice and clean.Food was OK.We tried only Italian a la carte restaurant pretty good.Buffet and beach buffet where clean.It's 1 year old so grounds palm trees are young.Service everywhere in this resort very good.Except beach volleyball entertainment very poor pprobably conditioned by former leader's funeral.Overall a nice 1 week vacation.

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Private  - 

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Sol Varadero Beach: Pretty run down resort

At first we got checked in to the Sol Sirenas side not the Coral side. Those rooms were disgusting. The shower was mouldy and my bathroom roof was caving in. I had to push my door open as it was dragging on the floor. The picture in the frame on the wall was partly out of the frame and the matting was water stained and warped.The beds were all springs and so uncomfortable. The room smelled musty. On the 3rd day we got switched to the Coral side for the remainder of our 2 weeks. The staff on the  [... read more]

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Private  - 

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Melia Marina Varadero: Top notch resort

Rooms are very clean with plenty of water pressure. Food was always good to excellent. Staff were very friendly and helpful. Our entertainment was cancelled due to the passing of Fidel, so the resort was a little quiet. The marina is very clean with many nice shops would definitely go again

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Helenstj  - 

Verified Purchaser

Sol Varadero Beach: Would not go again !!!

The hotel is not great. The staff are not helpful especially in customer service I found them to be extremely rude. If I had a dollar for every time I was told to go to the other side I could of stayed an extra week. Hotel is split up into 2 resorts and was repeatedly told to go to the other hotel. For everything. Bank was under construction so had to go to other side. Entire resort is so dark you cannot walk around safely after 6 pm Would definitely not go back

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Private  - 

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Melia Varadero: Lovely resort - bad timing

We arrived in Cuba on the day of Fidel Castro's death and at the beginning of 9 days of public mourning. Therefore, we were very restricted in terms of activities off the resort, and there was no music or entertainment on the resort - a very somber environment. However, I would comment that the resort itself was very nice. The beach was lovely, and we participated in swimming, snorkeling, boating and lounging. The pool was also very nice, and plenty of chairs and shade/sun to go around. W [... read more]

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Eliz  - 

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Melia Cayo Santa Maria: Excellent resourt

Secluded location, staff polite and not overreaching. Always have spare longue on the beach or swimming pool, no need to rush in the morning to "claim". Very pleasant room and very clean. Amazing beach! I stayed with my mom for a week in November 2016. As usual for Cuba, the food variety is the only area for improvement. What was different in this resort, the staff acted as a real team helping each other with service - truly customer oriented resort.

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Davd T  - 

Verified Purchaser

Paradisus Princesa Del Mar: Pleasant Surprise - 5 Star Resort

Overall a excellent resort with friendly well caring staff. All services were "best effort". Food is excellent on an international scale - if you like burgers and hot dogs you will be disappointed. Beef is not easily raised here. A La Carte restaurants were excellent - Hilltop service was better than New York, Paris, Toronto. Food at Italian and French were on par with any 5 Star Resort. General staff is good...formal rules with what they can and cannot do - ie wifi cards can only be boug [... read more]

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Jack  - 

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Paradisus Rio De Oro: Very relaxing

Resort was amazing. Food was great. Grounds immaculate. Personel very friendly. Facilities were good. Toilets should be upgraded. Would gave been noticed about the renovations beside our unit. If we wanted some quiet time in our room it would been impossible.

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Private  - 

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Melia Buenavista: Melia Buenavista Cayo Santa Maria

Arrived via Sunwing out of Montreal. The resort is very nice. Everything was excellent , the rooms, the grounds, staff, beaches and the snorkeling. The only problem was the evening meals at the two on site restaurants. The food was not very good at all. The breakfast and lunches were fine but the evening meals were really bad in food quality. There was a shuttle to other resorts that had other restaurants and that is pretty much what we did for the rest of the trip. The food there was fine and o [... read more]

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Private  - 

Verified Purchaser

Melia Cayo Coco: Quiet, Clean and Rejuvenating

This resort is one that gets many repeat customers. If you are looking for quiet, clean and comfortable this is it. The staff are awesome, the food is really good, the beach is very nice. They are always updating this resort albeit slowly. Improvements to all areas from rooms to gym to buffet are appreciated. Don't tell me you can't get good food in Cuba - this proves you can. People return here for the above reasons - if you want golf or shopping or parasailing or even hiking, this may not be  [... read more]

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Private  - 

Verified Purchaser

Melia Varadero: Amazing resort

We stayed on the level and it is definitely worth the extra money. We loved the Steak House for level clients and all the personal service available on the 5th floor. The manager of the level is an amazing woman who checked in on us on numerous occasions to make sure we were happy with everything.

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Private  - 

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Memories Cayo Largo: Amazing Beach

The rooms, as per other reviews I have read are a little dated. The room service was excellent. Water and beverages replenished daily. The food at the buffet was okay. Grilled fish and omelet bar were very good. The restaurant located by the beach was very good at lunch. The service and food at dinner was sub par. We had an ocean view room. The view from the balcony was stunning. The beach is the main reason to go to this resort. Cool white sand and we could always find a palapa. Lots [... read more]

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Padraig Authentic Irish Guy  - 

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Melia Las Americas: Amazing resort

The Hotel is one of the best all inclusive hotels I have stayed in anywhere in the world pesently surprised by the quality of the food. Drinks served in glasses not cups 24 hour bar Even though we stayed the week Castro died when we had no music or entertainment for 4 days we amused our selves we were a group of 17 guys Golfing we had so much fun. Darts, table tennis ,volleyball TV had English channels and fox sports mls we watched toronto v Montreal. The bar staff made any cocktail you w [... read more]

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Private  - 

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Paradisus Rio De Oro: Nine days of mourning

We stayed from November 23-30, 2016. Arrangements were made efficiently through TripCentral and the bonus promotion of a $100 gift card was much appreciated and covered nearly the entire week of valet parking. Thank you. The resort was well manicured and the grounds were beautiful. Lots of walkways completely around the resort to walk on. We stayed in the main part of the resort and the building we were assigned, #40, was an excellent location as it was close to pool, beach, lobby and res [... read more]

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