Crown Paradise Club Cancun: Good family resort!

Pros: -clean and great service -buffet food was very good -lots to do for kids Cons: -night noise. rooms in tower 1 are subject to a lot of noise at night from people partying in the main floor bars and midway snack bar (open all night) as it has indoor atrium setupMgmt did nothing to correct the noise or sorting. -a la carte restaurants are near impossible to book. They have a telephone reservation system that you have to use the day of to book. Unless you want to spend your vacation  [... read more]on the phone, it’s hard to get through to book. We were able to book one à la carte and when we went, the restaurant was pretty empty. Thus making me believe they want to funnel everyone to the buffet instead (less overhead costs).

Krystal Puerto Vallarta: Nice resort

The grounds were beautiful, the rooms were clean. The buffets were adequate but the Italian restaurant was amazing and the French restaurant was phenomenal. The Asian restaurant was not worth going to. My biggest complaint about the food is that it was never hot, everything was barely warm. The staff was friendly but didn’t really give you any information about the resort. We learned more from the other guests. They did not have much for entertainment. We were in bed early every night  [... read more]as there was nothing to do after dinner. This resort is in a good area, close to shopping and only a short bus ride to the Malacon. If you are looking for a truly Mexican family friendly resort and aren’t looking to party late into the evening then this is a resort for you. For the price this is good resort.

Krystal Puerto Vallarta: A solid 3.5-4 star

Rooms and common areas very clean and mostly well groomed grounds. Ala carte restaurants fantastic. Staff wonderful. Would have liked to see coffee pots and supplies in room. Entertainment totally lacking. I think employees should monitor people staking out chairs for the whole day without spending any time at all in the chairs/ lounges - very difficult to find a place to sit and lounge. Why does the resort take bands off at 11 when our shuttle doesn’t pick us up until 3 pm- that means n [... read more]o lunch prior to leaving.

Bahia Principe Escape Sian Ka'an: Nice resort

Well kept resort, clean and tidy. Would like to mention Annabelle a hostess at the buffet, very friendly with a smile all the time. She made us feel welcome like we were at home. Only negative point the cost of golf had jumped over 100% since we were last there, the only change to course was the aprons and greens are better. I guess somebody has to pay for the new additions to the club house

Riu Latino: Beautiful Resort

Everything was very clean, and cleaning and gardening going on all the time. All staff members were very friendly. We got an awesome room with a great view of ocean even though it was considered courtyard view. White party was a total blast at the other resort. Pools well maintained and clean and bartenders were great as well, also had drink carts with fair selection of thing so you did not have to leave you chair. If you want a decent chair get up early and put your towel on it. Water slides a  [... read more]lot of fun and fast, a bit of caution when using. We joined the Facebook page and lots of information and can ask questions. RIU app was great for all information and schedules. Wifi was very good and fast with lots of coverage and no having to log in every time you go out of range( walk on beach). Food was very good at the buffet and restaurant’s, something for everybody. Entertainment shows were decent . All in all very happy with our vacation.

Dreams Cozumel Cape Resort and Spa: Dreams resort a dream

DREAMS CAPE RESORT COZUMEL I FOUND THE RESORT TO BE CLEAN AND RPOMS VERY LOVELY. OCEAN FRONT IS DEFINITELY WORTH IT.IF U ARE THERE TO SNORKEL THEN THIS RESORT IS FOR U.LOTS OF FISH RIGHT OFF THE BEACH.GROUNDS ARE IMMACULATE.BEAUTIFUL LAYOUT OF VILLAS.MY ONLY COMPLAINT IS THERE ARE NOT ENOUGH RESTAURANTS IN THE DREAMS SECTION AND NO COFFEE BAR IN DREAMS.THE STAFF WERE VERY HELPFUL WHEN WE NEEDED A ROOM CHANGE DUE TO A NOISE ISSUE FROM THE POOL PUMP.THEY CHANGED OUR ROOM BY 12 THE NEXT DAY TO AN [... read more] OCEANFRONT IN A VILLA RIGHT BESIDE OUR ORIGINAL BUILDING AND WE HAD NO ISSUES WITH NOISE.CHECKIN WAS VERY SLOW.WE WERE TOLD NOT ENOUGH STAFF.LATE CHECKOUT WAS NOT AN ISSUE.ALLOWED TO STAY IN ROOM UNTIL 3 OVERALL A GREAT STAY.

Occidental at Xcaret Destination: No complaints !

Great 2 weeks at the Occidental ! Clean rooms, comfortable beds, good buffet, great à la carte restaurant. Friendly staff, we got on average 15 "hellos" per day from staff. Not a beach/sand resort but lots of big pools and the complex is huge. I would recommend without hesitation !

Riu Palace Mexico: Great resort

It was all great, except for the endless seaweed, nothing that can be done about it. My earrings went missing, they just left a note to remind me to put valuables in the safe, but stole the gold earrings.

Riu Caribe Cancun: Fair resort

The resort was good. Room cleanliness was good. Location was amazing. We had good time at the resort, except the food was very very bad, no taste. Four restaurants were available. Asian , Mexican, buffet and steakhouse. Service was great, the staff was very good, friendly and accommodating.

Riu Caribe Cancun: Great service!

The service in the location was great except the maintenance department didn't shown up even after so many call requests while the toilet was blocked in room 631 (feb 6 to 13), i had to use the toilet brush to pump the water and finally the water gone through. The rest all the services was amazing. The food needs to be improve

Wyndham Alltra Playa del Carmen: 2 Star at best

Standard rooms are so tiny. No windows for natural light other then the shower window in some. There wasn't a place to even put our suitcase. The toilet backed up overflowing sewage all over our room. Desk manager offered to switch out the toilet that would be a 4 hour job or switch to another standard room but it wasn't clean yet so we would have to wait hours for cleaning. I packed all our belongings walking through 2 inches of sewage water. Tears streaming down my face in pure frustration. Ma [... read more]nagement idea of a resolution was a 25 minute massage with the signage of a social media silence disclaimer. I felt this was a huge slap in the face. I wasn't looking for any compensation only for the resort managers to do better for the guest.

Platinum Yucatan Princess: Things are different…

The resort staff is friendly however what once was a 5 star is now what I would consider AT BEST a 4 star!! Rooms are not clean Food QUALITY is very poor Front desk help was poor Lack of chairs & umbrellas

Majestic Elegance Costa Mujeres: I do not recommend this resort

Positives: food was good; nice beach; new building; good drinks Negatives: bad service; tip is expected by everybody; we did not get the room we paid for for the first 3 days; worse entertainment I’ve ever seen at a resort; AC in our room could not be set to a specific temperature- it was super cold

Grand Park Royal Cozumel: Amazing Resort

Staff was fantastic view was amazing from 9th floor. Food was good and the snorkeling was amazing. Shopping was very close as was the airport. Representative was very helpful. Entertainment was very good. Bartenders were great and willing to please.

Barcelo Maya Palace: Perfection as usual

This was our third visit to this resort. Three times a charm. Nothing but absolute perfection. Will be going back for a fourth time. Apparently I have to talk for 200 characters there’s nothing more to say other than the great fantastic holiday. We had rain for 10 minutes in our 10 day stay. I would highly recommend 10 day trip as you usually eat up two days. During your traveling.

Cozumel Hotel and Resort: Improved from last visit. Great Location

My husband and I visited for 2 weeks at the beginning of February 2023. We have been to this hotel several times before, but not since Wyndham took over. We were very pleased. Highlights: snorkeling right out front of the hotel. Coral wall was as amazing as ever, except for near the entry. I swam to the left from there to almost the pier. Food improved since our last visit. Buffet pretty good, but as usual, a bit repetitive. Fresh papaya and pineapple daily were delicious. Wish they would [... read more] have had flan more often. Husband happy with bacon from grill (if he asked Virgilio.) Cornelio and Miguel both outstanding waiters, some of the other staff could be more attentive. Coffee was terrible, very weak, it used to be so delicious there! We started to get cappuccinos instead. Usually, they were better. Snack bar no longer was a buffet, but rather was cook to order. Keira and Luisa happily took orders and food was fresh and quite tasty. Loved the shrimp quesadillas. There were some special meals, like a fish fry one day at lunch on the beach with live music and one evening there was a Mexican night at the Gran Salon. I wish we would have known about these in advance, as we missed these special meals a couple of times. Beds as hard as ever, which is my preference. The hotel itself requires repairs, which repairmen are seen doing almost daily. I enjoyed interacting with the activity staff. Excellent Spanish lessons and stretching classes, from Iyuli and Alonso, and Juanita and I taught each other. Gabriel refereed the very fun pool volleyball, which I loved! They also did a fabulous night show with lights and shadows. I especially loved the shadow dancing! So talented, Iyuli! The hotel has a policy of cutting off armbands at noon, even if the guest's flight is much later. This is a very poor policy. Hopefully, the management will reconsider this. Also, apparently smoking is no longer permitted in public places in Mexico. (I am surprised by that, I would be surprised if that won't affect tourism.) We had an amazing time, a very enjoyable 2 weeks. I would love to return.

Blue Bay Grand Esmeralda: Wonderful resort

We just spent a week here and enjoyed it very much. The grounds were well kept and the rooms although a bit dated and needed a few repairs were clean ! The food was awesome as was the friendly staff. The only downside we found was the lack of communication for some things We had to go everyday to make a dinner reservation and didn’t find out until our fourth day that there was an app to book them. We missed out on a few of the restaurants. The kids club was amazing and the staff there  [... read more]top notch I would go back. The entertainment at night was great. All in all a great family resort !

TRS Yucatan: Had a wonderful time!

We stayed at TRS Yucatan Feb 6-13. This was our 3rd time staying there but the first time since Covid. It is a great experience if you want service excellence, great food and peace and quiet. We did notice a few changes in service level since pre Covid. You have to pay for the dinner theatre and the food was awful. The show was fantastic. There also was nothing happening at night. They used to have artists performing after dark but this seems to have been cut out. The a la carte restaurants are [... read more] good and the concierge service is superb. We give the experience a 9 out of 10.

Ocean Coral Riviera Cancun: very good

we had ocean view with balcony , very nice , food was great at all the dinning places. Pools were clean and lots of activities. Staff was very good to us as well. Menus and reservations are on QR codes that work great. Good deals in the resorts store as well. The shows were very good to. Love the wildlife there as well.

Crown Paradise Club: Decent resort

The grounds we well kept and clean. The rooms are slightly outdated, however housekeeping did a great job keeping them looking as best as they could. The buffet was ok. Unfortunately they would advertise theme nights that never materialized. The service was excellent, friendly and courteous. Beach and pools amazing. Overall this is a great place for family and a quieter more relaxing vacation