Iberostar Origin Laguna Azul: Great Vacation

The hotel was good. Had the basic amenities, was clean, the property was always being cleaned by the staff, the entertainers were great and the people were friendly. The food was not good, only the Japanese restaurant was good. But if you go with the mind set knowing that the food isn't great, you'll be fine. We went on the Havana excursion, which was great but we felt rushed and the Cataraman excursion which is basically a day on the boat. You need to tip alot which was kinda annoying since you [... read more]'ve already paid for your vacation. At every point, you have to have your tips ready. The drinks were good. I carried a bag full of clothes to give to the lady who cleaned our room and she was super happy. Overall, we had a great vacation because we had had read up on the place and did not let little things such as the quality of the mattress or the force of the shower ruin our vacation.

Iberostar Selection Ensenachos: Not the 5 star we expected when it came to food.

The grounds were kept up very nice and the pool area was really nice as well. The service was good overall. Our room was very nice, large, clean and quiet. We are beach people so we were very happy with the beautiful beaches, how long they were and how quiet and non crowded when we went for a walk during the morning. It didn't seem as busy as we are used to in most places so it was easy to find a quiet place up the beach away from the crowds. As we were quite a distance from the bar, we were imp [... read more]ressed that the waiter came down to serve us on some of the days. This is our third time to Cuba and stayed in 3.5 to 4 star resorts before and found the food better, so with this being ranked a 5, our expectations were higher and certainly let down. The food is mostly kept under heating lamps instead of chafing dishes in the main buffet that didn't help much at all, so most buffet food was barely above room temperature. If you wanted something hot, you had to wait in line to have fresh meat or pasta cooked. I am okay with waiting in line, but 20 minutes for hot pasta and then another 20 minutes for hot meat left the other one cold by the time I got them both. 30-40 minutes standing in line for hot food does not define a buffet. Two people cooking at both the meat and pasta stations during the peak hours would speed things up. We went to the Italian and Japanese restaurants. Both disappointing. Italian creamy tomato basil soup tasted like no name canned soup with a drizzle of cream and sprinkle of dried basil. I had the chicken and the sauce was just plain and milky and the chicken so dried out I couldn't chew it. How do you go wrong with chicken? Japanese had potential but STOP PLAYING WITH THE FOOD! They put the meat strips on to cook and should have served it within minutes of putting it on the grill. Instead they wrote words with the meat. Then finally they placed it on the plate and then wrote "Cuba" on my plate with the sauce. By the time the last people were served and the meat hit my fork, the meat had been cooking for 30-40 minutes. The beef was like leather and I couldn't chew it. The pork barely chewable and they were out of chicken so I couldn't order the dish I wanted. Shrimp was like rubber. All this meat should only have been cooked a few minutes and then served as quickly as possible. Then our chef left at least half the food on the grill and went away and did not return. After 20 minutes, we asked the waitress if she could ask the chef to come back and give us a little more rice and vegetables as they were not quite as overcooked. He offered my husband more and then left, not offering anyone else at the table of 16 more food. Why would you not ask anyone for seconds? Website says internet available but it was down the entire week. Internet is not a necessity but we do like to touch base with our family once or twice while away. We read there was a shuttle running between beaches. We ended up walking it each time and never did see a shuttle. It is a long walk between areas and the shuttle should be running regularly. The beach bathrooms are very run down. Often no toilet seat, no toilet paper, no paper towel and no soap to wash and dry your hands. A five star hotel should at the very least make their bathrooms a priority. We dreaded going to eat and going to the bathroom. Hopefully some of the great service we experienced in other areas of the resort can be put into serving hotter, fresh food and maintaining the beach bathrooms better. We still made the best of our vacation and enjoyed the amazing beaches and quietness of the area but will try somewhere else next time.

Iberostar Origin Laguna Azul: Nice Resort

The resort itself was beautiful with friendly staff. The rooms were clean but uncomfortable beds. The food was okay. The hotel public washrooms need more tending to - you shouldn't have to take your own toilet paper to a hotel washroom. Requests a few items to the room never arrived.

Iberostar Waves Rose Hall Beach: Breathtaking Family Christmas Vacation

Our christmas was amazing at the Iberostar Rose Hall Beach resort in Jamaica. Our room was overlooking the pool and a great location. The staff is very friendly and accommodating. Food amazing (especially the christmas eve gala!), BBQ lunch on the beach, etc. Would highly recommend!!!

Hotel Mojito: wonderful holiday

We stayed at the Mojito from December 13 to 20, 2014. By far this is the cleanest, best resort we have stayed at in Cuba off the five times we have traveled there. The staff were simply amazing. Their customer service was top notch. The buffet food was good. The a la carte dinners were quite good. The cigar lounge was a great place to spend the evenings, and it the house band was a nice treat. We will definitely be going back!

Hotel Mojito: Good time, great people, hot sun, refreshing water

Friendly staff, rooms where clean, we had a great stay. Buffet food - lots of variety, not impressed with the a la Carte experience - tried them both. Other options on the resort makes for a full stomach all the time. I traveled with a vegetarian and a picky eater and there were very few complaints. Overall a Super value for your money.

Iberostar Origin Playa Alameda: the resort.

I found that the people. We're very friendly and the food was very good. But found that there was a few things I noticed the door to our room was differcult to open with the card and the safe was broken but everyplace has its good and bad things.we went on one excursion and the kids enjoyed it I would go back to Cuba maybe to a different resort tho.

Iberostar Origin Playa Alameda: Wonderful vacation

The site was beautiful and clean. The staff was very friendly and helpful. The activities were fun and easy to participate in- no long waits for anything. The towels in our room were very worn- one even had a hole in it. Otherwise, fun,relaxing, and gorgeous sceneries.

Iberostar Origin Laguna Azul: People are lovely, but this is 2* resort...

Upkeep is lacking, our sheets had blood stains and holes everywhere (in the blanket, on the sheet itself). They were only changed once, after 5 days, when we requested it. When we got into the room, 75% of the lights weren't working and had to be changed by a handyman (he was very nice and came very quickly). Ground floor rooms are unbreathable as they're heavily sprayed. Food is really bad, I sustained myself on pizza and guavas for a week, but that's Cuba... The hotel staff is wonderful, very [... read more] kind and helpful. I wouldn't come back to Cuba.

Iberostar Selection Playa Mita: Excellent all-inclusive resort!

The customer service here was top-notch. Every staff member that we interacted with was great and made us feel like they were truly there to make our stay carefree and fun. Bed was comfy, a/c was just right, oceanview room overlooking the golf course on the left side of the resort (third floor) was lovely and private. Food was overall great, except the steaks. We ordered rib-eye and not only were they two different steaks entirely, but so tough we honestly couldn't eat them. Two other tables nea [... read more]rby ordered steaks and had to send them back. We were there from Dec. 01 - 08, and the weather was perfect every day. The surf was perfect also. Massage on the beach to the left of the resort - walk along the gorgeous beach (very clean), - only $35 US for 60 mins and it was truly the BEST massage I've every had. Didn't try the spa at the resort, but of course prices at the resort spa were considerably higher. Overall, we were very happy with our time spent here.

Iberostar Waves Costa Dorada: Great resort

Everything about this resort is pleasant. Very clean . What makes the resort are all the friendly staff. They remember their repeat customers. The beach always has enough chairs. The entertainment staff try a get people to participate in the games. Thank you to Mari and Francisco at the reception desk. The food is always excellent. Thank you to Robert our waiter in the buffet. The bar staff are amazing as they get to know all their customers and know what they drink after the first order. The ni [... read more]ghtly entertainment is very good also, especially the production of The Circle of Life. This was our 4th visit and we will be returning in the near future.

Iberostar Selection Playa Mita: Spectacular Resort

We stayed at Iberostar Hotel and Resorts in Puerto Vallarta Dec 4th through to Dec 11th and really enjoyed ourselves. The resort was very new and was very well kept up! Staff were very friendly and always there to assist you with anything we needed. We were questioned by staff several times during our stay whether our stay and our room was meeting our expectations and they were open to any suggestions for making anything better.

Iberostar Waves Paraiso Beach: Great all-around resort

We liked everything about this resort. The buffet food was very good, while the taco restaurant and creperie in the mall area were fantastic and a daily treat. The pool is huge and always a shaded place to relax. It's a bit chilly but great for a cool off from the hot sun. The beach was the highlight, tons of shaded huts to sit under. Turquoise water, mostly sandy bottom (watch out for the few rocks), and nice big waves to play in. We spent most of our time here. Entertainment was really good [... read more] too, with the MC Edu running the show most nights. Overall great value and great location 30 minutes from Cancun.

Iberostar Origin Playa Alameda: OK

Peoples are great, rooms very clean. My only negative points are; the buffet was to small, not enough choices (ex. only 1 fish, 1 chicken), and we couldn't sit in the lobby and get a Cappuccino before 8am. Beach was nice and clean.

Iberostar Origin Daiquiri: Nice Resort

Excellent location, close to water, currently rooms under renovation. Service was good, friendly staff through out the resort. Windy conditions for the week I stayed which dumped a lot of sea weed on the beach, no big deal, better then snow.

Iberostar Waves Rose Hall Beach: Amazing Resort

This resort was absolutely fabulous. The beach was beautiful, the rooms were clean, the food was great, and the staff were wonderful! The friendliest, kindest people we have ever met at an All Inclusive. There was always lots of things to do if you wanted to participate in any activities. Or just sit back and watch the daily entertainment. The entertainment crew and waitresses, Angel, Apple, Danika, Diandra, Smiley and Dwight (to name a few) went out of their way every day to make our stay a mem [... read more]orable one. And that they did. The evening shows were very enjoyable and well done. The jerk chicken at the beach barbecue was unbelievable. I can't believe that people post negative reviews about this resort. You must be very hard to please! We'll definitely be going back.

Iberostar Origin Laguna Azul: Average Resort

It is definitely not a 5 star. When driving up to the hotel from the street, the outer appearance and well groomed grounds look impressive. Pools and public washrooms were well maintained. Rooms were not kept very clean, no attention to detail. Apart from breakfast, the rest of the food at the buffet was just ' slop '. Deserts were great. Entertainment was good. ' Wait staff ' were absolutely fantastic! All night snack bar is a disaster. Burgers,hotdogs,fries etc. are preprepared and sitting in  [... read more]a tray for probably hours. When you arrive for a snack, burger is thrown on the grill to warm up, bun is microwaved and fries are thrown back into the fryer for a few seconds. The Japanese a la carte was absolutely fantastic! The Italian was terrible, we left most of the meal and the Cuban meal was so bad, that we had to return it and walked out of the restaurant. I told the waitress that I would not serve that to a dog. It was that bad. The meat could not be cut with a knife, it was so stale and charred from the the grill, the banana chips in batter, must have been 4 days old, could not even bite through it, disgusting experience. Lounge area was filled with smokers puffing in your face at all times, hence unable to enjoy the nightly beautiful musicians. ( the cigar lounge/bar is contained, so I can't understand why the same is not applied to regular smokers, after all, they are the minority) This problem should be addressed, it spoils the stay for all non-smokers, which are the majority. The furniture is old and tired, just worn out. The whole place needs a revamp. Not a 5 star rating for the reasons above.

Iberostar Origin Laguna Azul: Good Resort but in need of room upgrades

We were in Unit 10. The rooms (close to the beach) in this unit were need of upgrade. We had to move out of our first (King size) room as it was stinking of a dead mouse/sewage...we moved and had to settle for two double beds- this room had a broken shower, and in need of painting and general maintenance ( the TV did not work well). The cleaning staff and maids were wonderful. The front desk staff are mediocre - slow service and unresponsive. The concierge service is poor. The food service was g [... read more]ood , the number of items were overwhelming but the food was bland. The food spread was the same everyday ( this is what you pay for in an inclusive)so it got a little boring. The Japanese restaurant is worth going to- good food and great service ; The Cuba and International restaurants have lousy food but good service. The ice cream parlour and activities at the resort are wonderful- the coconut cream was my favourite. There was no internet except in the lobby and expensive - 5 CUC ( $6.25 ) per hour-remember to cancel your internet session using http://1.1.1.1/ otherwise you will running down your internet while you are switched off. You have to ask for a kettle as it is not their policy to put one in the room despite the fact they supply the tea bags and coffee! It is a good resort but in need of room upgrades . Enjoy.

Iberostar Origin Playa Alameda: Best trip to Cuba ever!

This was my best trip to Cuba ever! Beautiful resort not too big not to small. The Cuban people working our trip! Everybody was so nice respectful and helpful! Shout out to Yurisan and the entire pool bar crew and every single person working at this resort!! Amazing. Beach is beautiful and a bar close by is always nice. The a la carte restaurants where out of this world! Surf n turf lobster and beef.. Mmmmmmm. The buffet could have been better but there was always room for a la carte. Rooms wher [... read more]e also amazing and our maid Madelaine is the best! Iv been to Cuba 6 times always different resort but i think iv found the one! No complaints, amazing resort definetly coming back to Iberostar Playa Alameda many more times! One suggestion to tourists...! GO OUT AND ENJOY CUBA!! VARADERO MATANZAS HAVANA! Very safe and very very amazing country :D loved it!

Iberostar Waves Costa Dorada: Very nice resort

This resort is quite nice and the staff are excellent. My only complaint was that the locals were on the resort on the weekend. They kept to themselves and really weren't a problem, it just made the resort much busier - especially at the pool and restaurants. The beach is fantastic with plenty of trees for those who like a bit of shade. Lots of chairs at the large pool and at the beach. The food is excellent! Plenty of variety and everything is hot and fresh. The shows are great however they are [... read more] quite loud at night. We were in building 4 which has a nice view but is right beside the stage, so if you are someone who goes to bed early, you may want a building further away from the stage. Also, ask for a room on the second or third floor! There are no elevators but our room was on the ground level and was very, very damp The rooms are a bit dated - not 4.5 quality but clean. We paid $35 US for 7 days unlimited WiFi which worked everywhere on the resort, but they did have cheaper options available. There is a market off of the resort just down the beach a little that people may try to get you to go to. The people there are typically pushy, wanting you to come into their shop. I probably wouldn't go there alone. Overall, I would recommend this resort. It's very pretty with the tall palms, and it feels safe and clean. I just don't understand why locals are on this resort but not other resorts in the area.