Starfish Cayo Largo: the best resort

thank you for such an amazing holiday was treated like a king great food great customer service truly a 5 star resort in my eyes thank you henry at front desk and roger and everyone who really went out of there way. to sum it up amazing beautiful and full of love. Thank you James Pellack and David Howell Toronto

Palma Real: Amazing locationn

The staff were awesome ! The resort was in a perfect location to wonder around and explore. Make sure you get a massage while you are there.. she's awesome ! The food was very repetitive but it is very inexpensive to eat out at restaurants where the foot is great. We had a lobster dinner for my birthday for $15 pesos.. can't go wrong with that ! All in all good resort , staff were great, the only complaint is that I wish I was aware that the main pool was closed for renovations while we w [... read more]ere there.

Club Kawama: Great Time

There was lots of renovations/improvements going on but was not a inconvenience to our stay. The staff was very friendly and helpful. Beach and location were excellent. Overall amazing place to stay and great value for the price.

Roc Barlovento: Roc Barlovento Hotel Snapshot

My husband and I stayed the week of October 7th to October 14, 2017 at Roc Barlovento, Varadero, Cuba. The city of Varadero had just been hit with Hurricane Irma. There was a lot of damage done. I believe the locals, hotel staff, army and university students shut down Varadero for two weeks in order to clean up the fallen trees, debris and try to work with damaged infrastructure. The hotel surprisingly was up and running without too much damage. The staff and locals were in good spirits desp [... read more]ite the damage and shortage of certain staples in their diets. The hotel was out of tomatoes and bananas but other than that had a good choice of foods. My husband and I brought an extra suitcase full of clothes and toiletries for the locals. We went to the market downtown and the locals were happy to be selling their awesome keepsakes again. The airport was almost empty when we came through as Westjet was the only airplane in on October 7th at the time we arrived. All and all, we did have some issues with the bed being too low and hard. The resort was full due to other hotels not being up and running so reception was unable to change our room and was unable to address our concern. Would I return, yes it was within walking distance to the main street of Varadero and the resort itself was very clean and the hotel staff were very friendly.

Palma Real: Very bad

Disgusting hotel , disgusting service , disgusting pool , beach is far , dinning is just garbage , if you do not tip you get no service , there is no kids club as it say on the website . I will not recommemded to any concious people to go to this hotel.

Starfish Cayo Largo: pelicano resort at coyo largo my favorite resort

when you arived at resort latino music and dance i danced with the group latino club welcomed the guest at the beach the same every day , i enjoy dancing .i like that resort small everything is close frendly people very long beach, good service good food .it was my second time at pelicano and i will go again.thank you vera my email is; vera.jankov3@gmail.com

Palma Real: Very good hotel overall.

For the food, there is little choice but very good food. The beach is not in the hotel but a 3 minute walk and with a beach bar dedicated to Palma Real. The only downside is the road that passes close to some rooms makes a little noise even at night, but the stunning water views compensate. I easily give a 4/5.

Palma Real: Keeps on getting better!

I dont recall how many times I have been to Palma Real but during my many trips, I have gained a lot of friends from both staff and fellow vacationers. This trip my friends and I noticed the food seemed to have improved. I was much hotter and seemed to have more flavor. We were also faced with hurricane Irma half way through our stay. The employees reassured us we would be safe from catastrophes at Palma Real because the hotel had been used as a shelter for others in then past due to it's sligh [... read more]t elevation, short buildings and strong structures. We watched workers preparing by putting up plywood panels for extra protection while we waited for our carrier, Air Transat to come for iur safe evacuation. Since the aftermath I have heard there was minimal damage and things should be back to usual at Palma Real in the very near future.

Palma Real: 2e home

This resort is so friendly ..it like my 2 home ..it's not fancy but it's in town and we can walk ..the food is good and the room is ok ..the room are renovated and don't forget it's Cuba ...it's my 5 time and will be back ...

Palma Real: All the pillows had black mold

The negatives: we had three separate rooms and all 6 of our pillows (not the covers) had black mold spots on them. The sheets had a stench of dampness everyday. Some days there was no hot water at all. One day I was showering with cold water and it shut off on me mid shower so I had to rinse my whole body in the sink. Hint to hotel management: stop being so cheap and change your pillows for pete's sake. On the positive side: staff were very nice - restaurant servers only started being nice  [... read more]once they caught onto the fact that we were tipping; to our amusement, they wouldn't even look at us the first two days when we needed something. Food was good. I feel like hipster westerners who come to cuba are food snobs. I found it delicious.

Roc Barlovento: Awesome Resort

Amazing Resort and would definitely go back to this same place. Location perfect to starting of downtown to the market. Buses right next door to catch daily to go from one end of Varadero and back. Buses stop every 30 minutes and you pay $5 CUC and can ride and get off all day long until 9:00 pm. Resort staff friendly and helpful. Smaller resort with little under 400 rooms, but bigger not always better. No long waits or line ups. Not a lot of people running around in chaos. More low keyed  [... read more]place if that is what you want. Adults only and no kids. Not a Hilton hotel, but everything is clean. Rooms are clean, bedding clean, clean towels and shower does have hot water. Did not have any issues or problems to deal with. 2 Pools and a low lying down pool (for just lying in on your back which was neat). One main buffet which was clean and food "OK" for CUBA. Always good choices and variety daily. Tour arrangements right on site. Highly recommend the JEEP Tour which was a full day and well worth the price. Well organized and coordinated. Was perfect! Trip to Havanna by taxi which was cheaper than bus tour and you got one on one personal experience. This is recommended as well. Overall, a great experience. Local markets were great and close to where this resort it. Other resorts further down, but would not have the easy access that this place does and not the busy of bigger resorts. I would definitely stay here again. Our local travel agent Kevin Dupuis was great and always readily available by phone or email. He was great in setting up the best possible deal and location based on what I wanted. I would use him again to assist my travel planning. Faye Gee Sudbury Ontario CANADA

Hotel Villa Cuba: Awesome experience!!!

Firstly I'd like to thank Janet Merrill at Tripcentral for hooking us up with a great deal for our first time in Cuba :-) . I highly recommend the Be Live Varadero Experience for a stay in Varadero . The staff wen't above and beyond to make our stay memorable and enjoyable . The food was absolutely delicious and the music was uplifting . The beach is a dream !!! I'm already planning to take my wife and kids there for Christmas 2017 and so is my friend who went with me on this last trip. Than [... read more]ks again Janet , we'll be chatting soon.

Palma Real: Staff very cold who doesn't like foreign customers.

Malheureusement, les temps changent et ne se ressemblent pas... Il y a trois ans passés, j'y suis allée et ai vécu une belle expérience. Maintenant, le personnel n'est plus à la hauteur pour servir les clients. Il y a un manque de professionnalisme évident. De plus, il semble que le raz-le-bol de servir les étrangers est généralisé. Ils ont tous la même attitude envers nous : on nous ignore ou on refuse carrément de nous servir! Par contre, le personnel est très avenants auprès de  [... read more]la clientèle cubaine. C'est la première fois que je voyage sur cette île sans avoir eu de contacts humains avec les Cubains, autant du côté du personnel que de la clientèle qui était à très grande majorité cubaine au Palma Real. En plus, c'était malpropre. C'est dommage!

Starfish Cayo Largo: Belle semaine

Nous avons passé la semaine du 12 au 19 août à l'hôtel Pelicano et c'était la première fois que nous allons à cet endroit au mois d'août. Très belle température, très beau et chaud. Les chambres sont toujours propres mais la piscine laissait à désirer, ce qui n'est pas le cas quand nous y allons dans un autre temps de l'année. Nourriture très bonne mais quelque fois il manquait de provision. Drapeau vert sur la plage pendant toute la semaine et nous en avons profité pleinement. [... read more] Nous avons hâte d'y retourner.

Starfish Cayo Largo: Pelicano

Hello everyone.....this little run down of the resort will be short and sweet......the place itself is some what runned down....they have upgraded some of their rooms.....the older room s are really bad.....many thins are either broken or about to break.......the swimming pool is okay but beware of the water for they use ocean water inside.......never ever seen this concept before.......the ocean is okay but once again you have to be carefull with the huge waves in the water.....red flag is very [... read more] common in this area of the ressort......the food is okay too but once the run out of something you have to wait for them to recieve more by ship.....could take some time to receive their shipments......the animation team is very good....these workers do almost everything in the ressort....its not uncommon to see the the person in charge of the towels also play in night shows or help out in cleaning tables at the buffet....their staff is at a minimum....people in Cayo Largo work 20 straight days and sometimes more...in the month of August the weather is extremely warm...with the humidex it could easily reach 45 C.......I tip my hat out to these Cuban workers who work very hard to please thier guest at the ressort......all and all we passed a very nice vacation at the Pelicano...... thanks Cuba.....you always manage to do things the right way even if the ressort is a little old......the potential of this place is huge if someone will one day decide to upgrade it the right way.....Cayo Largo is a small island with a great future.....lets hope they see it and make it grow into something really big....would go back if they decide to build more hotels or renovate those that are already thier.....

Starfish Cayo Guillermo: Worse than advertised

We were prepared for a three star, as advertised, since we were only going to be there for a few days, we could have handled boring food, or smaller accommodations. But we were almost at the end of our rope after only just one day! If you were lucky enough to find a bartender that could mix a drink, they probably didn't have the ingredients required (e.g. - there was no wine at all). The husband loves authentic Cuban mojitos and only got one on the first night. After that when he asked, they jus [... read more]t shook their head 'no'. We stayed in one of the older, smaller bungalows and there were numerous gaps to the outside and we ended up absolutely COVERED in bug bites. The bed broke for no apparent reason - it was likely already broken and band-aided together. The air conditioner kept shutting off for periods of time and we couldn't make it come back on, like maybe they programed it that way. There was a key to the safe that also required a code, which was the room number (given on the tag) plus the letter A - so everyone's were the same, don't lose it! We actually left the breakfast buffet one morning because there was almost nothing left and it was only halfway through service. I thought a juice and a coffee would do the trick but the juice was all gone and so were the coffee cups. The only table service we saw the whole time was at the a la carte. Speaking of buffet, in the 7 times we've been to Cuba, we have never had to stand in line to wait for a table to get in to the buffet. We asked for an a la carte for our last evening and they were reluctant to give it because they don't like to have to re-set the tables. We insisted that we didn't mind waiting and that it was our last night after all and she allowed it. The after hours snack bar was a basket of ham and cheese sandwiches sitting out on a table - we didn't try any of those. There was garbage blowing around everywhere. There were no wifi cards for the first two days. So for this and other similar things, they wanted us to walk down the beach to the next resort and get what we need from them. I asked if we were allowed to use their services too, but no. Maybe during peak season they have a two star capacity but this was more like a 1 star. Someone seriously needs to re-evaluate this resort's star rating.

Hotel Villa Cuba: Wonderful peoples but...

This hotel is 19 years old and in desperate need of love. The employees are very nice and will do a lot to accommodate you. The food is not the best but was very decent. This hotel should be a 2 stars in my opinion, i had to change rooms 3 times to find a correct one. The last room had everything working but one of the 2 beds was totally worned out. The shows at night are good and diversified the animation team are doing a good job. The beach is Varadero beach so they are superb :)

Starfish Cayo Largo: Older hotel but still nice

The rooms are older but clean. The grounds are very well maintained. The food was very good in all the restaurants. The staff are very very friendly. Beach lots of seaweed but cleaned everyday. Hotel just needs some upgrading that would make it a 4 star. Would I go back probably not but a place for a quiet vacation. Thank you O'Neil for your help in booking.

Hotel Villa Cuba: Love this resort!!

I have been going to Be Live Experience Varadero since 2011 and I've never had issues there. The staff are very friendly and the resort is clean. One of the nicest beach I've ever seen. The food at the a la carte restaurant was amazing, the buffet was oky. The food at the buffet is good just repetitive. Will go back again and again.

Starfish Cayo Largo: Really Surprised!

The hotel is older (like most Cuba hotels) but very clean, we had a beautiful ocean view with balcony doors. Our friends did have to move rooms due to the air conditioner not working but the staff made is stress free. Grounds we nice, entertainment ok but we had blast with the activity staff and all our new friends we met. If your looking for a quieter type of resort or have kids this would be a good place to go. Beach wasn't as smooth as beaches on the main land but the waves were awesome [... read more] to play in. As for food, besides the boring breakfast this has been the best we've eaten at. Fresh fish, lobster and calamari, even their Cuban soup had flavor!! 7 of us went down and would we go back? All of us said yes, a real good bang for the buck.