Secrets Huatulco: This is a fabulous Resort !!!

It was our second time back and we enjoyed it just as much as the first time !! The grounds and hotel are very well maintained !! The gardener's do an awesome job. Rooms are kept very clean ... great job by the housekeeping staff both day and turn down service !! Salvadore did a great job at the pool keeping us refreshed !!! We look forward to another return trip !!!

Secrets Wild Orchid: Nice but not a 4.5 resort!

If you like a beach MoBay is not the place to go. These beaches tend to be man made due to the northern exposure to the winds. I had heard really nice things about the secrets resorts but I wasn't overly impressed with this one. I guess that what happens when you have traveled a fair amount around the Caribbean and have experienced all sorts of high end "all inclusive" resorts. If you get a last minute deal like we did go for it but had we paid some of the prices we saw online I would not hav [... read more]e been happy.

Secrets Huatulco: average

We have been to Secrets 4 times now and on first impression, it looks a little run down as you walk in to the lobby. The pool area is great , very large pool, clean rooms and good service. The food was a little disappointing.They tried to be real fancy but the quality was not what it should be. There were some good meals but we had some real bad ones. Just like all the other times to Secrets, there were a fair number of people that got sick from the food or water at the hotel.

Secrets Huatulco: A really relaxing time

Secrets is a perfect spot to spend some time to rejuvenate. The restaurants are great and we never waited for a table. We found a shady spot by the pool each day without putting towels on the loungers early each morning. The resort is very clean and the staff are very happy and always willing to help or serve you.

Secrets Huatulco: Great vacation

We stayed in 2210 room, was fantastic. Room was clean, comfortable and the view was great. Hotel is very clean, staff cleaning always. Staff very happy! Drinks were good, food choices were great with plenty to pick from. A lot of returning guests, which speaks for itself.. Went on 2 excursion, felt very safe.

Secrets Huatulco: Beautifully designed resort!

The pool areas are amazing. The beachfront and water was spectacular! The French, Italian, and Japanese restaurants were wonderful. The beef served at the Castaways for dinner, and the Oceania for dinner left a lot to be desired. Disappointed that there were no "snacks" available in the bars.

Secrets Huatulco: Beautiful Relaxing Resort

This was our third trip to this resort and all our stays have been perfect! The views and pools are the best! Staff and service continue to be excellent and we enjoy the special treatment as a returning guest. Secrets food and service is always consistently good. We find this to be a quieter more relaxing resort to go to than some of the other busier areas in Mexico. It will continue to stay at the top of our list.

Secrets Vallarta Bay: Beautiful Resort!!

We upped our budget for this trip to try Secrets and we were not disappointed!! Our room was spacious, the grounds were beautiful and the dining experiences exceeded expectations...the staff were very friendly and helpful...we will most certainly be back!!!

Secrets Royal Beach: Wow

Started by a great experience at trip central with Tammy templeton in respect to all booking arrangements. The whole trip went great. Resort food was great, no complaints. Service was fantastic, no complaints. Resort and room cleanliness was also great. Rooms cleaned early unlike other resorts that take till 5 pm to clean rooms, no complaints at this one. We loved everything about this resort except the fact that smoking is everywhere and no way to get away from it and as usual, smokers do [... read more]n’t give a crap so in today’s day and age, there should be some areas designated as some other resorts.

Secrets Vallarta Bay: Beautiful resort

We loved secrets and would highly recommend it to any couple traveling there. Check in excellent, food amazing, room excellent. Service above anything the best we have had. The beach isn’t the best to swim in, love the pool live entertainment during the afternoons. Pool service very good.

Secrets Huatulco: Not a 5 Star

My husband and I travelled to Secrets Huatulco from November 26 – December 2 with a group of 6 friends. Overall, our expectations at this hotel were not met. We were expecting a 5 star experience and would rate this hotel a 3.5 star. The Good: - The pool and view is absolutely gorgeous. - The view from our room was spectacular. All the rooms at this resort have a stunning ocean view. We stayed in building 5 which is on the lower level right by the pool. - The rooms were very spaciou [... read more]s and housekeeping did an excellent job maintaining the room. They always came by in the evening to do the turn down service as well. - The weather in Huatulco is VERY warm. This is the reason why the group we travelled with always goes to Huatulco. Never a cloud in the sky and plus 35 every day. - The food: o Overall, the food at the resort was good. It was not necessarily “gourmet” fine dining but it was what we expected. We highly recommend the French restaurant, Bordeaux. There were plenty of options to choose from for breakfast, lunch and dinner. We really enjoyed Castaways for lunch as the view was breathtaking and the service was exceptional. The buffet in the main lobby was one of the worst buffets I’ve ever seen. Not a large complaint as we never ate there anyways (breakfast – room service, lunch – Grill or Castaways and dinner – A La Carte). o Room service was an excellent option. The service was prompt and the food was excellent. We had coffee delivered to our room every morning. o Service and the donuts at Coco Café were amazing!! - The location: this was our first time visiting Huatulco and we really loved the location. It is very beautiful and secluded. The airport was very small which makes the check in process a lot quicker. We did not have to wait for more than 15 minutes for our luggage after we arrived to the airport. The Bad: - Check-in at his hotel was extremely disorganized. We arrived at the hotel at about 2:45pm and were told our rooms were not ready. The rooms were not available until about 3:30pm and it was only because we kept going to the lobby to ask for our room. The check-in at this hotel is at 3PM and in my opinion ALL the rooms should be ready for 2:30PM. We were told our bags would be delivered to the room. We called a number of times and were told our bags are coming. We finally went up to the lobby after an hour of waiting and found our bags were with the bags for the guests that are departing the hotel. Luckily we found our bags and brought them to our room ourselves. This left a very bad first impression. - The atmosphere at the hotel is very bland. The lobby is quite underwhelming for a 5 star hotel. I would recommend that more is done to make the hotel a little more authentic and vibrant. - The pool bar does not open until 10AM and we would generally get to the pool area by 8AM every morning. We would sometimes go to the bar to ask for water and would immediately be dismissed because they’re not open. There should be water available to guests at all time as it’s about 35 degrees. The next nearest place to get water upstairs which meant you had to travel up the stairs or take the elevator to get water. - The beach was very rough. It was not advisable to go into the ocean at all during our stay. This isn’t the hotels fault but just an FYI for anyone travelling. - Finally, 3 of the 8 people in our group got sick on this trip. One of the individuals was EXTREMELY ill from Wednesday until Sunday (the departure date). We were very concerned about how ill he was. We think he got sick at Castaways during dinner. I spoke to other hotel guests who were also very sick. The lady who was staying at the room next to ours popped a blood vessel in her eye from vomiting. She also said she began to feel ill after she had dinner at Castaways. Overall, the hotel has the potential to be a 5 star hotel. We loved the location and will be returning to Huatulco but will likely not return to Secrets until improvements are made.

Secrets Akumal Riviera Maya: Stunningly beautiful both day and night

Not too big and not too small, this resort offered a wide variety of options for your every mood. There are three pools to choose from, all with varying degrees of activity. There was lots to do if you felt like participating or you could easily find a quiet spot. The beach was spectacular although not private. There are always people coming and going to snorkel and/or simply enjoy the sand. It was not something that bothered us. We enjoyed swimming with sea turtles each morning and the bea [... read more]utiful coral reefs just a short swim in front of the resort. Our room was spacious and comfortable. It was well stocked each day with both drinks and snacks. The food was great and there were so may dining options that we didn't get a chance to try all the restaurants. I guess we'll have to go back :)

Secrets Cap Cana: Really great hotel

Top feature is staff. Everyone was wonderful.Exceptional service Excellent beach. Large, plenty of loungers, etc. Great service at beach as well. Great pools. Not crowded, plenty of loungers, sun and shade, great service. Privilege section pool great, large, quiet; Main pool huge, plenty of activity. Restaurants and buffet very good, excellent service, good food. Rooms very nice. Great location, close to airport.(20 minutes) Evening shows in theater good. Entertainment.in lobby, pool bar  [... read more]area okay. Coffee shop lobby are awesome. Disco poor. Better seating & layout in lobby area would help ..create gathering and hangout area which in many hotels becomes a focal gathering point. Here is too few seats, dumb ass water hazards, poor layout.

Secrets Maroma Beach Riviera Cancun: Service Service Service

These people could not do enough for you. We have had many hotels offer concierge service this is the first time we actually got it. Rooms and beach were beautiful. Room service was also well above the norm. Wine lists were super pricey. Italian restaurant was outstanding. Asian and buffet also good. Others were marginal. All in all a beautiful property with a lovely helpful staff.

Secrets Huatulco: Great Hotel

Everything about this property was wonderful. Food, staff, pools and rooms were all great. Will definitely return to Secrets. Tours were reasonable and quite good. Beach was a little rough and the sand was grainey.

Secrets Playa Mujeres: Trip of a Lifetime!

What an amazing resort. The grounds were lush, and the beach sand like flour between our toes. A wonderful variety of fine restaurants to enjoy, as well as great entertainment. We were probably most impressed with the friendliness and courtesy of the staff. It felt like it was an honour to serve us!

Secrets Wild Orchid: Simply amazing

This resort really has it all , we stayed in the referred section which gave us access to st James and breathless so we got some quiet time and then when we wanted more action we went over to breathless , excellent beach , great food , amazing jerk chicken and the workers are there for anything u may need

Secrets Huatulco: Amazing vacation.

Very nice resort, the food, drinks and staff were all wonderful. Our room was nice and comfortable and the maid did a great job. The pool area was really good and huge. Lots of places to sit and lots of areas to get something to eat. Nice private beach. Sand was a little hard to walk on, but nice just the same. Hautulco is a beautiful area.

Secrets Huatulco: Five Star All the Way!

Secrets in Huatulco has beautiful views from every level. The restaurants deliver five star, gourmet dining. The staff throughout the resort are friendly and clearly enjoy interacting with the guests. Events are fun with the Entertainment staff joining in with their antics. Could not have asked for more!

Secrets Playa Mujeres: Excellent service

The hotel staff were amazing and so friendly. The resort was absolutely beautiful. Unfortunately, the noise level throughout the night kept us up and there was construction going on at the hotel beside us. We asked to be moved but the hotel was at full capacity. They did try to get us a room at Dreams but we didn't want to be surrounded by children. Overall, the hotel, staff and food were great!