Gran Ventana, Puerto Platt

We were very pleased with this hotel.Unfortunately it rained for the first two days. The selection of cold cuts and cheese at lunchtime was poor, sliced processed cheese. Otherwise everything was excellent.

SECOND TO NONE!

We stayed at the VH Gran Ventana the week of Nov. 21 to 28th. Everything about this hotel was more than we expected. The service was second to none. All the employees were very friendly and their service was fabulous. We requested a room on the main floor due to accessibility issues and got the best room ever!. The food at the buffet and the ala cartes was 5 star. The only thing we would have liked was a coffee pot in the room and the wifi wasn't the best, however, everything else far out [... read more]weighed these issues. We look forward to returning in the spring.

Will return!

Staff, management, food and service are all top notch. Rooms are basic, spacious and kept clean but are in need of some maintenance/renovations. Room safe is not inclusive unless you upgrade to premium or royal which I did not. Most of the public space is open-air therefore not air conditioned. There were ceiling fans but oftentimes they were not running or on low speed. I believe two of the three a-la-cartes are air-conditioned. The Vintage Club lounge is air-conditioned but only accessib [... read more]le to premium and royal guests. Layout of the resort is very convenient with a 24-hour coffee/tea station in centre court. Evening entertainment needs improvement in my opinion. There was only one evening with live music with the exception of a sax player who made a brief appearance on two evenings. For the most part, the resort was occupied by couples and families. Beach is beautiful but be prepared for the vendors as they approach everyone. They are friendly, not overly assertive but they don't give up! No thank you or no gracias works but they always come back. The staff and service are the best I've experienced to date and I would return.

Nice resort

An understated resort. Cozy and comfortable with all the amenities one requires. This was a return visit and we're sure to return again. My only reccommendation would be signage notifying guests about cash payments required for extras. Safe lock, internet etc. All in all another wonderful stay.

Exceeded My Expectations.

Here's my perspective the rooms were average but served the purpose, a shower and a bed. The housekeeping was thorough and when my AC thermostat broke a replacement was installed in 20min. Good food, nice grounds but a limited drink variety compared to other places I stayed.

Best resort ever

This Resort is at the top of my list 4 best resort ever it's close to everything it's clean has pools you're right on the ocean the rooms are lovely the food is great the people are great I would vote this one of the top resorts in Puerto Plata Dominican Republic

Great resort for the value

Second time here , it’s clean ,has friendly staff,good food ,nice beach .its not a five star by any means but it’s an affordable nice casual little resort . We have decided that we will book in here once a year for a little getaway.

Great resort

We had a beautiful third floor room overlooking the main pool! The food was very good and lots of choice. The staff were pleasant and very helpful. We got to know several by their first names. Grounds are well kept and the beach was the best. No debris! We stayed two weeks and celebrated our 47th aniversary in style! This was our second trip in recent years and plan to return soon. The resort has done some major upgrades and now offer various levels of service. If that is of interest to you. My  [... read more]wife was very happy with the resort and the overall experience!

Great Food and Staff

The resort is quite beautiful but requires some upgrading. Had a few problems with the A/C leaking water and the key cards. The fantastic thing about the resort is the staff and the food. I would recommend this resort because of these 2 factors.

VH Gran Ventana Beach Resort VH Gran Ventana Beach Resort

We were at Gran Ventana last week. All I can say it was amazing. The resort was lovely, the beach was beautiful and the food was amazing. We were impressed by the fact that the food was always hot no matter what time of day we went to eat. The staff was always friendly and accommodated our every need. When we booked we requested a room in the Cataliona area on the third floor away from the noise of the nightly entertainment and a king size bed. We got all three, Thank you Gran Ventana and Air [... read more]-Canada holidays. We are planning a family vacation next year this time. See you again. Hasta la vista,baby.

Great resort and Great value

Recommended by our Trip Central agent Miranda at Jackson Square in Hamilton. I was hesitant and preferred another Hotel and trusted her suggestion. Miranda and the Holiday Inn in Montego Bay did not dissapoint at all. For a Budget all inclusive in Jamaica were were very happy. 1) Rooms. Updated with flat screen, air and Safe. Clean shower and tiles and the beds wer comfortable and clean. Nothing special but very good. 4 2) Room service. Did not miss a beat. Same time and great job to all  [... read more]the cleaning staff. 4 3) Main Pool was medium size and not deep. Was cleaned every day and looked like the Chlorine levels were loked after. Nothing great but Ok. Lifeguards were plentiful. 3.5. 4) Adult Pool. Had a very small Hot tub in the corner. The Pool is tiny. Has a tiny swim up bar. This pool would be rated at 2. Lots of tanning beds and seats. Security as well . 5) Beach. Was very nice and close to our rooms. Nice soft brown sand and was raked and cleaned every 3 days or so. Lots of beds available. Had Snorkeling, kayaking and boating included. There was also a Island beach. Just a walk across there beack to get to it. Very nice. We spent most of our time at the Island. 4 to 4.5 6) Amenities. More than expected and even a small little room with slot machine.3.5 to 4 7) Layout. Well designed and easy to get around. 4 8) Check in and out was easy and fast. Very friendly and servive was prompt.4.5 9) Nightlife. Not much and the pools closed early. That we did not like. Not the greatest for a Party hotel. 2 to 2.5 10) Staff. Most were very friendly and kind. A few did not care at all. Expecting tips and more. A few to many but MOST were appreciative and fun. You will get this anywhere. We always left a small tip as they are paid poorly and work very hard for the hotels and to please us. Without us they do not survive. 3.5-4 11) Breakfast, Lunch and supper Brunch. Overall food was Fair to good at the Brunches. A few things changed every day but not much. Nice seating food was usually warm at best. Almost 0 Bugs. That was great as it was an indoor ourdoor combo. 3 Italian Restaurant was the only A la Cart we went to. 3 Times we went. The food was remarkable. Great steak, Lasgnia and Chicken dishes. Great service and cooked to perfection. A really nice surprise. 4.5-5 11) OVER ALL. Had a great time and this is a Great do not even think about it deal in a budget hotel. We had a great stay and would go back in a heartbeat. Overall 4 There are some aging issues and not a fully loaded or custom Hotel. So some reviewers are really not fair. We loved it. Simple. Thanks to Miranda from Trip Central and all the Staff at the Holiday Inn in Motego Bay Jamaica for making our Holiday Fantastic. Mark, Louisa, Brittaney and Nadine Levine

Beautiful site and nice beach........

Firth I want to say that the hotel is an old construction but it doesn't means it is in bad conditions, on the contrary, those installations are well maintained and clean, every day you can see the hotel personal checking each room and cleaning. Gran Ventana beach resort has a beautiful beach witch offer a pleasurable site for relax and enjoy the sun, sand and sea. it swimming pool offer a safe place for children and adults, while you enjoy your favorite cocktail. Also you can enjoy the typic [... read more]al food of the Dominican Republic ( different food everyday), but not only that you will find great variety in the menu as burgers and hot dogs and fries....(LOL) for those whom don't like the Latin food. Any way our experience in this Hotel was amazing, me and my family were 10 days for an excellent price but apart of all the treatment of the personal's hotel was the best has ever had, so kind, so nice, very attentive at every moment that you need them. I think that is best value for those vacation, the real warm they offer at the tourist. My best wishes for all those people whom work hard to please at many kind of tourist. Just one more: I'd like to give an idea regards to the people working in the beach, we understand the right that they have to work, but I think some tourist don't like someone each minute offering something that they don't want, so my advise for the management is keep those workers on a place where the tourist can reach them voluntarily (closely). I mean, a place for massage, for hair style, another one for jewelry and stuff like that. And for finish, we got the best vacations in a island with the best service. Congratulations.....

Not the best service

The hotel itself was nice looking and kept clean but there were many challenges. 1. We had 4 rooms booked as a family and and total of 7 rooms with extended family. Even after phone calls and emails requesting at least 2 rooms close to each other on the same floor we were scattered across the resort. When asked to move the 2 rooms together Angelo was really rude and refused to even look to see if anything can be done. This individual gave all of a hard time and even refused to reactivate [... read more] a key that stopped working during the stay. We were a party of 23 people and many of us had the same issue with the same individual. We did finally get some of the rooms moved on the 3rd day of stay making it very difficult to watch 4 kids and an infant. 2. The rooms were not cleaned every day. The towels were always not put in the room during the cleaning. Sometimes we get a couple of towels but mostly would have to call and request to get them. It was hard to get a hold of someone on the phone as well. 3. We reserved dinner at the 3 restaurants and had issues with 2 of them. One (Italian) of them it took so long to bring out the food that the kids were hungry and sleepy. The Grill did not have a couple of the items on the menu available that night including the grilled fish which is what most of us wanted since we don't eat meat. They mixed up our reservation time and had to seat us outside and kept forgetting to check in on us. Overall we had a good time but the challenges caused a lot of frustration. The buffet had a good selection of food but the service is no where near expected. Will not be returning to this resort again.

Horrible Resort

Very noisy, no ar conditioning in public areas, they don't care about the guests. Very expensive tours and trips compared with exactly the same trips offered in other places around. The food, OMG!! Couldn't be worse! no varieties, badly prepared, no taste at all. In addition, food poisoning. The rooms are ok and the service is ok too. The resort is small and it doesn't offer quality for the guests. The gym is really rough and the drinks are as horrible as the food. Definitely I would'n return th [... read more]ere and I don't recommend it to anyone. At least 2 stars should be dropped from this shit hotel.

Amazing experience

The hotel me and my friends stayed at was the VH gran ventana. This resort is visually appealing and provides all the resources to have a good time. The only negative aspect I can think of was the rocky beach. Besides that great resort, great experience

Awesome resort

When you drive up to the resort it doesn't look like much from the street, however once inside it is awesome. Great food, something there for everyone, very friendly and accommodating staff, drinks are great, just the right size resort to relax. Beach has a lot of vendors, but politely say no thanks and they will continue on they're way. I would highly recommend this resort, amazing bang for your buck.

Excellent resort

The VH Gran Ventana beach resort was an amazing experience. The staff was very professional and friendly . The food was great and the entertainment was phenomenal. I would highly recommend this resort to anyone interested in a relaxing experience.

Was not impressed ;(

Rude staff, terrible customer service! Hotel needs a lot of updating, pillows needs to be thrown out and burned!!!! Bring your own pillow if you want to sleep. Theirs feel like sleeping on rocks!!! Beach was ok, food was excellent!

Great Resort!

Spent a week (Apr 28/17 to May 5/17) at the VH Gran Ventana and had a great time. No real issues with our room, nothing broken or leaking, and the location (ground floor at the end of a block of rooms) was perfect. However it would have been nice to have had a dresser for our clothes rather than having to leave them in suitcase. Enjoyed the buffet, good variety and plenty of food. Yes, the servers for beverages at times were slow but most times our wine glasses were refilled promptly. Enjoyed th [... read more]e 3 a la carte restaurants and had no complaints. Had no problem finding loungers around the pool, however, it you wanted one under an umbrella they were hard come by. The same with the beach but you could position yourself higher up from the water under trees for shade. The ocean was super with little to no seaweed. There was a different show each night, some better than others, but all enjoyable and there were games etc. around the pool and beach everyday if you wished to participate or just fun to watch. There were only two issues that come to mind. On the weekends the locals come to stay at the hotel and kind of take it over and the other issue was that it was a very humid time of the year and the air conditioning kept you cool but didn't remove the moisture so you bathing suit never really dried and your clothes felt damp. Would we return to the VH Gran Ventana again, yes with no hesitation!

Had a blast even in the rain

Excellent resort. Best food I ever had in an all inclusive. The staff is really nice and awesome entertainment. The room are nice (we were lucky to be in a renovated building, ask to be in Loana). The resort is small so you dont have to walk long distance to go somewhere. The downfall was that it rained for the 7 days we were there 🤣