Royalton Cayo Santa Maria: Amazing Staff

Great boutique resort, easy to get around for someone with mobility issues as the property is fairly small. A lot of seniors vacation here so they need to up their game with the addition of railings to a lot of the stairs to hold for support. Bathrooms around resort very clean but not all always open and some of the handicapped ones were missing a toilet seat. Food a little boring as no buffet (except for a small one at breakfast) and only two ala carte restaurants, but tasty. A lot of people [... read more] still playing the towel game. We did manage to finally get lounge chairs around the lower pool and a Bali bed after complaining to the manager. He quickly rectified the matter by setting aside two beds and loungers with a handicap sign for ourselves and another couple, thank you for listening Alejandro!! Butlers were amazing, I have been to other resorts with butlers , but this resort you could always find yours, they knew who you were before you arrived, always attentive, and will bend over backwards so you can enjoy your vacation. Special shout out to our butlers Javier and Maria!! We tipped in American and Canadian currency, bills and coin, and it was never a problem. Try to bring a lot of over the counter meds for the Cuban people, Advil, Tylenol etc. they really need them.

Royalton Splash Punta Cana: Fun vacation for kids

The resort is aimed towards families and children. The water park is fun for little and big kids. Food was decent and room was very clean. We had a fun time. The staff was mostly good, some instances where a drink was requested and we never saw that server again. The only problems we had were with the Sunwing representatives. If not for that, I would give a 10/10 but unfortunately Sunwing has left a very negative impression. We will not travel with Sunwing again.

Royalton Hicacos Resort and Spa: great resort

The Royalton is an exceptional and quality resort that stands out in Cuba. For those of you who know Cuba well, this resort has all the boxes ticked. Great service. Great beach. OK food. No complaints here. This place is a keeper. We will return !!! Diamond Club is fabulous.

Royalton Hicacos Resort and Spa: Amazing Cuba and Royalton Hicacos

We had a very nice and memorable week with direct flights between London, Ontario and Varadero, Cuba. Hotel facilities were excellent, beautiful smooth sand and clean beach and ocean water.. Excellent friendly staff. Food and drinks quality and availability was a bit disappointing, but we did not starve and we did not expect the best cosine, so in all we would go back

Royalton Splash Punta Cana: Family trip

Hotel was pretty and beach was amazing but not all of the restaurants are included and you needed to pay extra. The buffet at the other property we couldn’t use either. I feel like it was advertised as 2 resorts for 1 but it wasn’t. The water park was amazing though and pools were clean.

Royalton Grenada Resort and Spa: Friendly resort

Great beach with lots of shade. Buffet lacked selection. Al a carte restaurants were excellent. Staff was very friendly and helpful,Unfortunately by front desk needed to be called several times for towels , soap, and stocking the bar in the room. Otherwise I would have given a 5 star. Otherwise I would have giving a 5 star.

Royalton Cayo Santa Maria: Relaxing, low key and spectacular beach!

We spent two weeks over Christmas and New Years. A small, adult only resort with great care and attention by all staff. Alejandro (General Manager) and Micaela (Assistant GM) were ALWAYS present and checking in with guests. Our butlers, Maria Rosa and Javier took awesome care of us - confirming dinners, booking massages, etc. Executive Chef Jesus and his staff presented food beautifully. We loved the Quesadilla Snack Bar at the beach - awesome chefs Rosemary and Oslay (married couple). Each o [... read more]rder is custom made - the hot sauce is wow! Enrique, the bartender at the Seaside Bar took excellent care of us and was our Spanish tutor! All the staff were friendly and welcoming - always smiling and always greeting you. The food was good and generally available. Quality was good. The beach is the reason to go. We walked daily and never came to the end of the beach (4+ km). The ocean is a pallet of aquamarine. This is our third visit - we will return.

Royalton Bavaro Resort and Spa: Royalton Bavaro - the good and the bad

We travelled here in January 2024 with our 8 month old son, 6 yr old daughter and MIL. Overall impression is we would stay here again. Lets start with the good: PREMISES - clean and well maintained grounds. Pools were regularly cleaned of floating debris though opening hours were a little funny. Sign by the splash pad stated open at 9am but water features were inoperable until 10ish most days. ROOM - spacious and comfortable for our family of 4, though we were not able to get adjoining [... read more] rooms for MIL, we were in the same building on a different floor. Bonus points for set up on arrival - double queen room was also equipped with a crib for our infant and pull out couch was made into a bed for our daughter. Did not use the crib, but thoughtful none the less. POOLS - good varierty and layout. Splash pad kept both kids entertained - our son had fun standing up in his floatie and our daughter loved the slides and water features. Its also equipped with an awning to keep part of the pool shady. Childrens pool between infinity pool and diamond club pool was a great place to escape the hot afternoon sun, as it is fully covered by an awning. The lazy river was a hit for the whole family - the 2 slides were well loved and a nice surprise is that it's only 1m deep, with some sunny and some shady portions. STAFF - majority of the staff were warm and friendly, with a few at the buffet, bars and housekeeping going above and beyond to make our stay comfortable and memorable. BEACH - having taken a walk 2km in each direction, it looks like this resort has one of the widest portions of beach. We found that, like many other reviewers wrote, you had to put a towel down in the morning if you wanted a lounger. The water was clear and beautiful, made for great photos in the late afternoon. Its was pleasant to walk into, but unfortunately too wavy for paddle boarding/ kayaking. We brought a life jacket for our daughter and she had a blast. BUFFET - as far as buffets go, good presentation and variety at breakfast and dinner - only place we could dine with small children in a timely manner IMO - see restaurant reviews. Now, for the could use improvement: RESTAURANTS - not an option at dinner time (during our stay, at least) unless you were diamond club OR wanted to be seated at 730pm. One evening after standing in line for 30 minutes before open, we were able to secure a table at Grazie for 730pm. Food was not worth the wait - average at best and service was terrible from start to finish. After this experience we spent the rest of our dinners at the buffet, but saw a massive line up for tables on a daily basis. CHECK IN/ CHECK OUT - service was slow, and staff was uninformative. Too much of a language barrier to be able to get answers to questions about amenities. This could really use improvement. AIRPORT TRANSFER - though not a reflection of the hotel, worth a mention as it is part of the package. The staff at the nexus desk were completely disinterested in providing us with info about pick up times, providing vague and incorrect information to the point where we missed our transfer and took a taxi to the airport out of pocket. Overall these were annoying, but not significant, inconveniences. The resort was largely as advertised, and all staff were pleasant - some going above and beyond. Based on this experience i would return to a Royalton resort.

Royalton Negril Resort And Spa: Would not return to this hotel!

I was not impressed by this resort at all considering it was supposed to be a 5 star, it really wasn’t. More like a 3 1/2 star, the grounds were not well kept, very dirty, run down rooms. Service was poor u less you tipped well. They were always missing beach towels every day and sometime room towels. The beach was nice but not well kept as there was a lot of sea weed due to storm, but they didn’t remove the seaweed or all the garbage that was left on beach chairs. Overall it was an okay stay bu [... read more]t I would not recommend nor would I return to this hotel!

Royalton Riviera Cancun Resort and Spa: Fair to good Resort

Overall fair to good. Very busy resort. Not enough pool chairs for the people staying there. Unless you were up at 630 to find a chair, you would not get one. Too much emphasis on diamond club. For new years all show seating was reserved for diamond club members only. Rooms were showing wear and tear. They say no reservations required for a la cartes. Thats misleading. They should say you can’t make a reservation unless you’re a diamond club member. Non members have to wait in line and i [... read more]t is hit or miss whether you get in or not. Pools are good. Beach is good. Ocean water is fair.

Royalton Riviera Cancun Resort and Spa: Fading Allure

At first sight the hotel in general appears well, but after a day or two you notice the peeling, blistered paint, the little bits of maintenance left undone and blown woodwork. The rooms are a good size but again fixtures and fittings are all showing age. The a/c keeps up but housekeeping is inconsistent and not totally on top of things….missing coffee, toiletries and towels. There is however a regular drains’ smell in various places across the property, especially on the landward side. Beac [... read more]h is great and well kept but loungers etc. are in need of repair or replacing. Food is plentiful with lots of choice, though it was seldom above warm. A La carte restaurants were much the same and only able to ensure a reservation by buying a bottle of wine. Staff are friendly but poorly supervised so inconsistent standards.

Royalton Hideaway Riviera Cancun: Really Disappointing

The best thing I can say about the resort was the workers and staff were there to help you enjoy your vacation. The hideaway is tired and getting run down, our room was comfortable at best not at all 4+ star quality, 3 star at best. The a la carte restaurants are good, not great, unfortunately we never had a hot meal, my wife got food poisoning from one and I had a bad case of diarrhea. You need to line up for the a la cartes as they are first come first serve, they would not take reservations u [... read more]nless you had a diamond up grade, which was annoying. The buffet was good also not great, you usually had to wait in a line 10-15 minutes to get in on most nights. The beach was really nice not much shade, the resort booked so many people that they didnt have enough beach chairs for everyone. This wasn’t impressive when you’re paying good money for a supposed 5 star resort. The gym and spa are great, but other than that I would not recommend this resort to anyone.

Royalton Riviera Cancun Resort and Spa: Average Resort

Very good for families with Kids, near to beach. Poor Room Service, poor food in Room Service. All RestaUrant needs reservation and you have to be in line for hours to make one. Limited beach and pool chairs , so get up at 6 am on your vacation to grab a spot.

Royalton Hideaway Riviera Cancun: Wouldn't return

I stayed there in 2017 it's a very different resort now. We paid for diamond club and had 2 butlers. In 2017 the butlers took care of everything all reservations for the restaurant and activities. Premium liquors in the room and if you wanted more no problem. This time you were alloted 1 bottle and yes you could get more periodically. None of the hot tubs were hot this time as opposed to 2017. Seemed like this time it was all about the money and not the guest experience. As diamond club had to p [... read more]ay extra to go to restaurants for new years $100USD we ordered room service to our room. If it wasn't for the great service from the butler ahd the bar staff at the pool it would have been a 4 out of 10 .I would give it a 5.5 overall flight home was a disaster we were lucky to figure out where they changed the gate to 3rd time around with a 3 hour delay. Ended up on an old swoop plane no such thing as priority on this flight as everyone was herded on a bus and unloaded in front of the plane . Never fly sunwing again

Royalton Antigua Resort and Spa: Poor resort

The hotel is very nice, the location is beautiful, however the staff is not friendly or helpful and seems to be only opinion very lazy! The service is the dining rooms weather it's breakfast, lunch or dinner is poor! No one cares to service you unless you ask 4 to 5 times for tea, coffee, cream etc! Especially the restaurants are so so and don't care ! You wait over 20 minutes when you get seated to get asked for water or drinks and another half hour to take your orders d then your meal takes an [... read more] hour to come to the table. I have never seen that before at an all inclusive resort. I Have been to 3 other Royalton Resort and this is the worst for service, running out of hot dogs and hamburgers and other foods???? They staff at the Diamond club are so unfriendly and not accommodating at at all. They never seems to want to help when you are not happy with something! This is one Royalty in Antigua I will never go back or refer to anyone. It's the worst service I have ever witnessed in my 30 Years of all I inclusive resorts and very disappointing for a Royalton resort hotel!

Royalton Antigua Resort and Spa: Poor resort

The hotel was very nice clean, however the staff were not friendly at all and the have a lot to Learn about customer service. The are not helpful nor do the attend quickly to the guest needs and wants! They do not seem to care about the guess. The talk more amount lthemselves rather than serving the guests in the dining room, weather is breakfast. Lunch or dinner! You have to ask 4 to 5 times for the staff to bring you tea, coffee , cream basically they do not care to help with in a reasonable [... read more] time.

Royalton Riviera Cancun Resort and Spa: Beautiful Resort BUT! make sure you get what you paid for. We had to complain and fight for what we paid for on the 4th day after discovering we had not

Review of Royalton Riviera Resort in Quintana Roo The resort itself was immensely spacious, beautiful, clean and wonderful. Amenities were great and food was varied and delicious. Check in staff and butlers leave something to be desired. We were given a room that was not within the designated Diamond Club area, where we had paid an extra to be located. We were put in the main general area with kids, whereas the Diamond Club area was more exclusive, secluded and further way from the lobby [... read more]. We were told the amenities were exactly the same and we had access to them, and if they were, why the extra $? The two butlers knew that we were put into a room in building 7 not in the designated Diamond Club area, Building 4,5 & 6 and because we did not know this until 4 days later and didn’t complain, they thought we were ok with it. People we met told us about the designated Diamond Club area, the premium beverages, the pools, the better TV channels, the free mini bar and snacks refilled daily in our room etc. Location is everything, and if we paid $ extra to be in the Diamond Club area, that’s where we should have been placed. Evidently, the resort was overbooked, but no one told us that and hence Pamela at the Diamond Club reception area put us in the general area, also without telling us the truth. On day four, they moved us into the Diamond Club area (buildings 4-6) in building 6 at 5pm only after we complained. Pamela blatantly lied to our faces and denied any mistake whatsoever. As compensation, Pamela gave us a wristband that allowed us access to the Hideaway amenities. We believe a complimentary excursion would have been better compensation. The new room they moved us to had a ceiling fan, really powerful air conditioning and a better mattress and better semi ocean view. The process to move rooms took 5 hours as we had to pack up all our belongings, then unpack everything – precious time wasted from our vacation not to mention the stress and having to wait hour for our luggage to be moved. Also no apology from Pamela. Also, a surprise was that we were assigned 2 butlers, one for daytime and one for evening. It’s nice to have butlers, IF YOU NEED THEM, but we could have gotten on fine without them. One did reserve the restaurants for us, and got us extra hangers, but they did not give us the introduction to the resort, which includes scanning the QR code on the TV that lists the perks of Diamond Club and included items that were free as they were supposed to as they said they were busy which we discovered on the 5th day Also, the typical tipping amount is 5% of the daily room rate. We gave them $50.USD each, and only one gave us a thank you. For service rendered. Nothing is mentioned on the resort website about butlers and the added cost for their services. Cleaning staff I understand, but butlers are just another cash grab for the majority of services we could have done ourselves. Some resorts are Honest and up front upon check-in and automatically place you where you should be and upgraded for the inconvenience without having to complain. This one is not one of them.

Royalton Bavaro Resort and Spa: Great resort with room for improvement!

Just had a 1 week stay here in Diamond Club. The property itself is stunning and immaculate. Our Butler Prax was brand new however we had a great experience with him and thought he did very well. The staff and service is outstanding , the food was very good. There is room for everyone to spread out and not feel crowded around the pools. The beach is beautiful however if we were not Diamond Club I may have felt the seating was crowded, although there are tons of palapas in non DC for shad [... read more]e, which is great. Constant waves were great for body surfing. There are a few areas in which I feel the resort can easily do better; they MUST update some aspects of the rooms such as their pullouts which are old and stained and terribly uncomfortable from our experience, however they did bring us a roll away bed instead, which was better though even those can use replacement to firmer beds. Also I felt that the nightly entertainment was just so so, the circus and white nights were fun but otherwise we found it to be pretty boring, and things like silent disco could be GREATLY improved if they did that outdoors after their show so people actually know about it and participate more. It was in their Score Bar, fully lit and just was not as much fun and very little participation and ambiance in my opinion. And lastly they can greatly improve the teen club equipment, such as putting in more functional pool tables, a few ping pong tables would be great and a FREE air hockey machine. There was also only 1 functional pool table in Score. Our overall experience was great however for the above reasons I can only rate it a solid 4 star considering the 5 star high price.

Royalton Splash Riviera Cancun: Enjoyed our holiday!,,

We were pleased with the resort. Food, and accommodation was great. Pool areas were good, though kids need a shallower pool.We asked for Antonio each morning at the breakfast buffet, he was excellent. As was Ignasio( not sure of spelling) serving us drinks in the outdoor pool area. We sat in the area he was serving each day.

Royalton Bavaro Resort and Spa: Great family trip

Excellent hotel. Extremely clean and the staff is so kind and friendly. Our room was in the building at the beach so a fair bit of walking to the buffet restaurant but needed the walk with all the eating lol! There is also a smaller buffet restaurant at the beach open at lunch hour which is perfect. Lazy river is a must must must!!! Has a bar as u float by too which is only accessible if ur in the lazy river. Have no complaints at all about anything. Great rooms. Comfy beds. Large showers and [... read more] lots of hot water. We did bring Imodium as we were nervous reading some reviews and of course u can’t drink their water. We did have to take some Imodium but nothing serious just more precaution. Would absolutely go back. Trip Central is always our go to. Top notch and the site is so user friendly. Staff is always available to answer ur concerns. Wouldn’t travel without using them first!!!