Blue Bay Grand Esmeralda: Good good and bad

The facility is beautiful, the food amazing, the staff service terrific. We had a great time except for sleep.. there was a huge group from Madrid Spain 20 year olds four to a room and they were so noisy. Only one key per room So they would bang on the door when they got in at 4 am. NO SLEEP for older adults who go to bed after 10 pm. The room smelled of septic in the air, light bulbs burnt out, shower door didn’t close, toilet didn’t flush. Elevator broken all week. So maids came 3-4 [... read more] times a day for sheets, later towels, later beverages, etc etc. many interruptions when we wanted to rest because we didn’t sleep All night. Would I recommend to anyone. No

The Fives Beach Hotel and Residences Playa Del Carmen: It was lovely, but very spread out, thank goodness for the little golf carts that took us to the restaurants

Very nice clean, organized and Julian the events coordinator at the Lizzards pool was really fun and engaging!! Our room lacked hot water and ac but they quickly fixed it for us. Room Service was great!!

Grand Sirenis Mayan Beach: Terrific Value

We have been travelling to Mexico for 25 years and this was one of our best. For our 50th wedding anniversary, we brought our 3 kids, their husbands and wives and our 7 grandchildren, ages 12 to 18. One of our friends recommended the Grand Sirenis for children and they were right on target. The rooms are modern and bright. We were happy with the jetted tub and the shower. White tiled floors were easy to clean and house keeping kept them bright. The resort is huge. My wife's step counter reach [... read more]ed 13,000 one day. Well distributed so that each of the pools were available, but not over crowded. The two pools popular with our grandkids each had nets for volleyball and water polo. The pool nearest our room had an ice cream shop, that was well used. Buffet options were great. From breakfast to supper, we always had great choices. While there we were able to book both the Japanese, and the Steak House for all 15 of us. My wife and I also ate at the Mexican, the Italian and the Mediterranean, which we really enjoyed. The Lazy River was very popular with all of us. It became a place for everyone to relax. Our only wish would be for a better beach. It is not only rocky, but very small over all. Snorkeling was fun, but walking miles on the sand was not a thing. My wife and I went to the "secret" lagoon. It was too wavy that day but a very interesting site. During our 2 weeks there, the elevator for our second floor room died and was out of business for a couple of days. The elevator to the main buffet/reception, worked the first day and not after that. Staff were great. The concierge people were very helpful. Isaac was our guy and he was friendly and greeted us every time we passed. The bars and restaurants were well placed and we made good use of them all. A number of us liked to finish our swim day with cappuccinos at the coffee bar. Toward the end of our stay we had rain and that turned the tile floors into skating rinks. We would certainly recommend this resort to others.

Zel Cozumel: Planning on returning

Clean, comfortable, staff was outstanding. Food was good. Beach was lovely , some seaweed but nature was expected . Airport and shopping nearby. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxcxcxccxxxx

Occidental Tucancun: Occidental Tucancun – Comfort and Value

The Occidental Tucancun (all-inclusive resort or room daily) is a medium size property in the middle of Hotel Zone, 25 minutes by bus outside Cancun city or from the airport. We recommend this resort which offers many of the usual amenities for a moderate cost. We're satisfied with clean sheets, good food, convenience and value. Seafood restaurant Claraboya is more elegant and open for breakfast and lunch and we usually enjoyed those meals there. Soup lovers like me will appreciate cream soup [... read more]s of mushroom, spinach, carrots, tomato, potato, which were nicely flavoured. Amazingly, the common mashed potatoes are to-die-for. Pretty decent fish is on the menu daily everywhere. Grouper is a high-protein fish that is low in cholesterol and contains significant levels of protein, vitamins, and minerals. Three a-la-carte dinner restaurants offer some good choices provided your selections are thoughtful and undemanding. For examples, in the seafood restaurant we liked the braised salmon steak; in the Italian we liked the flambéd shrimp cream pasta; and in the Mexican restaurant we relished salsa freshly made to taste at your table with mortar & pestle ¬¬- all excellent. Sadly, a warning, that in spite of all the aforementioned praise, all cooked dishes were oversalted. The bar scene in the hotel is happy, active, and intellectual (...just kidding!), but there's no live music to compete with the revelers' loudness. The Tucan Theatre was serendipitously excellent, offering seven different, entertaining shows: magic, mariachi, circus, Mexican folklore, Michael Jackson, Three Tenors and enthusiastic karaoke. After the show, there's a terrific singing artist playing latin music for listening or dancing. It’s fun to watch very authentic latin dancing, and to join in if one likes to dance. We do! My vacation advice: don't retire to your room if you're not yet gently full, sloshed and tired. Three fresh pools are available and one is for adults only. At this resort, if you're challenged by stairs, know that there are some to get around and down to the beach. The landscaping is beautiful and impeccably groomed. Finally, regarding staff inviting you to a “presentation”. Yes, annoying, distracting and time consuming when your time in the sun is limited. Ok, don’t get your bikini in a knot, just say no! But still I’m empathetic, because these workers are just trying to make a living by upselling you to their “club”. I’ve met people who have participated and survived and even purchased. Take it easy on your vacation.

Platinum Yucatan Princess: A little tired - food was great!

We enjoyed our time at this resort, but felt that the resort is a little tired, and the staff are not very knowledgeable due to being newly hired. The majority of the staff are brand new, due to covid. They were very nice, but needed lots of training! The beach area of the adults only resort was absolutely terrible - don't even go there. Full of seaweed (which they do not remove), and sand bags, trying to hold the buildings up. We went to the Beach of the sister hotel and it was much bett [... read more]er, but did have a strong sulphur smell. The rooms are okay! Our friend got locked in her toilet room for 1/2 hour while her husband and maintenance tried to get her out. She was also electrocuted by the makeup mirror in her room - not properly grounded. When she tried to speak to Management, they would not return her phone call, and finally someone talked to her and offered her a bottle of wine! She should have been offered a spa day at the minimum! I would recommend asking for a swim up room, in Building 1 or 3, as those pool areas get lots of sun. The Platinum swim up rooms were mostly in full shade, so quite cold. The main adult pool with swim up bar, was fun, but loud, and water a cesspool at the end of the day from no one going to the bathroom, instead using the pool as their personal toilet. The restaurants were good, but their pants only policy for men is a joke. They do not allow a nice pair of dress shorts, but you can wear your old track pants, or holey jeans. Does not make much sense. I would give this resort a 3 star review. They do not deserve to have a 4.5 star rating.

Canto Del Sol: one week at Canto Del Sol Puerto Vallarta

Older hotel but well maintained and very clean. We were booked in Villa section, which was very old and far from main area, no view. Second day we asked to change to main section, but had to pay extra for upgrade. We were happy with the room, and all went well. The staff at Canto Del Sol was excellent and couldn,t do enough for us. Dining areas were kept clean, and Covid protocols were in place. Food was tasty, and plenty of variety. Specialty restaurants were fairly good as well. Overall the  [... read more]resort had good value for your money.

Crown Paradise Golden: great resort but

i think the staff and location are the things that we would return to the food i think has lot of room for improvement breakfast was always cold sausage scrambled eggs i thing they need a lot more Quality and less Quantity and all the people would be happier and we are not picky eaters we will eat most anything but not all that sauce on everything they need more just plain easy hot food the beach needs more chairs they have lots of room to put more also think they they should they sh [... read more]ould have band play in lobby every night or afternoons lots of fun and gets people up and moving after the beach this was our 5th time at the crown in pv but our first at the golden thanks al b

Luna Palace: Quite a gem of a hotel

Very well maintained and quite lovely staff who always attempted to help in any way they could. Great room service. Shower water wasn't hot but adequate. As our stay didn't include meals, we ate at good nearby restaurants and do not know if we could have eaten here.

Grand Decameron Complex Bucerias Trademark: Always a happy place

Although the resort shows signs of aging, the food, staff and cleanliness are at a high standard. A great place for families to unite and bask in the sun! The nearby village makes for a great walk and provides a look into the Mexican culture.

Excellence Riviera Cancun: Excellence riviera

We had a very lovely time at riviera excellence. Other than a not such great internet connection I can’t think of any problems. Fabulous food !! Wonderful service. And we lucked out with the weather. It didn’t rain til we left!! One word: spectacular

Ocean Riviera Paradise: Beautiful resort

We had an amazing time. The resort was clean, food was good & staff friendly. The only things I was disappointed with was it took us 2 hours for 11 of us to check in. There was another group that arrived at the same time. I would have thought Sunwing would have advised the hotel & there would have been adequate staff to accommodate but there wasn’t. It was also disappointing to discover we could only reserve from one restaurant (Japanese one) unless we were preferred. Each morning we [... read more] went on the app at 8:00 but that restaurant was booked. Thank goodness we did manage to get in our last day. We did manage to get into a couple others but went early. We discovered our departure flight was delayed by a couple hours but unfortunately was told the bus was picking us us at 6:30 am. It wasn’t til we were waiting in lobby twice that the bus was delayed by an hour each time. I would have thought they would have communicated. If the flight was delayed so would the bus. Would have been nice to sleep longer & able to have a relaxing breakfast.

Marival Emotions Resort and Suites Riviera Nayarit: Amazing Family Oriented Resort

Staff consistently work to keep the resort refreshed. The Staff, Food, Accommodation, Well-Known Liquor Brands/ Pools, and Restaurants were wonderful. The majority of guests are Canadian with many from Alberta & Vancouver. Very friendly staff who work hard to provide an excellent vacation. Kid Friendly Resort with a Kids Club, water-slide pool; kids' evening buffet with a chocolate fountain for marshmallows & fruit. Sandwiches appear as characters, coloured buns for hot dogs, etc. Popcor [... read more]n or crispy corn snacks are prepared nightly. Bungy-Jumping Trampoline ($) Teen Activity Centre with video games, air hockey, pool table, ping-pong, and fuzeball. Mini-Golf Course (very simple) and shuffleboard and bocce ball courts. Adult pool. Two other larger pools with swim-up bars. A-la-carte restaurants serve delicious food, in particular, the La Bamba & Almalfe & Mai-Tai. Arrive early morning to book your al-la-cartes. An abundance of lounges and beach umbrellas on the beach. An air mattress to place on lounges will provide comfort as some are saggy.

Las Brisas Huatulco: Beautiful, friendly resort

Very clean resort. Always beautiful weather. Staff is very friendly. Special shout out to Alan Omar and Rodrigo for their great service at breakfast at the Mexican restaurant and to Hugo at the omelet station. Our room in the Brisas beach club suite was very spacious with a beautiful view from the deck. The housekeeping staff did a great job every day.The Brisas beach club lounge was great and the staff were excellent.

Occidental at Xcaret Destination: A beautiful place rich in culture, music and beauty

The rooms are modern, clean and comfortable. There are staff on site to provide information or to assist you. Three main pool areas, depending upon your preference, these areas are constantly being cleaned. Main buffet has lots of selection, with 4 alternate restaurant options. It was clean, well stocked, the staff are friendly, courteous and respectful (all of them). This is a place where Mexican families come to visit Excaret Park, so you aren't 100% tourists... I also enjoyed this experi [... read more]ence. There is lots of wildlife, and the main beach area has fish swimming alongside you. The park is a short walk away, with a spectacular Mexican show, much to see and do. This country is rich in culture, music and beauty. If your an outdoors person, the unlimited park pass is recommended. From swimming with dolphins, seeing giant sea turtles, the aviary...you can't see it all in a day. Its not far from the airport. One of my best vacations.

Akumal Bay Beach and Spa Resort: Best Ever we have been to

This will be the best resort you will ever go to. The food is top notch. Whatever you need the staff will find a way to accommodate you with no hesitation. It is certainly geared to a forty plus age group and if you are in n that age bracket this resort is for you

Las Brisas Huatulco: Seen better times

Make sure you have better than average Spanish skills. Less than average food. Friendly service that tries hard. Great beaches. WestJet rep was very helpful. Not a great deal to do other than the resort.

Occidental Nuevo Vallarta: Amazing resort

Love the hotel. The grounds are beautiful, The beach is great as is the pool. Enjoyed the buffet, the Tokyo and the Italian restaurants. The drinks were superb. The rooms were very clean and comfortable. The staff are very friendly and helpful. This was my 5th time at this hotel and can't wait to go back. I have been to many other resorts but this is my favorite.

Bahia Principe Explore Akumal: Nice place

We recently spent 9 days at this resort and had a great holiday. The resort was beautiful and the staff were exemplary. I hope this review is helpful to anyone else considering a vacation at the Bahia Principe Luxury Akumal. Beach: The sand was a little rough and not comfortable to walk on with bare feet. There were hard-packed stretches of sand that were comfortable, as most of the sandy areas were quite deep. The staff worked to keep the beach clear of seaweed, but most of the beach area h [... read more]ad seaweed along the shore, and it was rocky in the water. If you're looking to spend a lot of time at the beach on your vacation, Cozumel's sand/water is a lot friendlier. Pools: The pools were great...lots of pools to choose from, and very clean with lots of room to swim/float around. Swim-up bar is a little small for a resort of this size. Infiniti pool is beautiful, but water was really cold - much moreso than the other pools. Service: All of the staff were fantastic at this resort. Lots of staff available, and everyone was happy to answer any questions. Servers in restaurants were particularly friendly and attentive, and confirmed how much the Mexican people are the most hospitable in the world. Food: We ate at the buffet for breakfast and lunch, and occasionally for dinner, and we enjoyed it every time. Tables were always clean, and the food itself was nicely displayed. Most food tasted great at the buffet, although it was often a little on the cool side. The a la carte restaurants offered excellent food (especially the steak house) and fantastic service, as well as beautiful presentation of the food and great drinks. Rooms: Our room was large and comfortable, and we made good use of the balcony. The mini-fridge was stocked with water, beer and chips every day. Housekeeping was a little inconsistent. Some days, the room hadn't been cleaned by 3pm (when we returned from pool for a siesta), so we went without housekeeping on those days. Bathroom had rainfall showerhead and a glass half-door - not my favourite, but there was lots of space around the sink for our toiletries. Value: Although we had a fabulous time at this resort, I feel it was a bit overpriced. We stayed at a much more affordable resort in Cabo last year and that resort's room/food/amenities were just a little better. I wouldn't call this resort "luxury" although it is very nice. There were a few spots where repairs were visible and poorly done (in the shower, for example). I would stay here again if the price was lower, but wouldn't pay what we paid for this resort again. Location: Beautiful waterfront location and lots of lovely views. It's about 90 min from Cancun airport and an hour from Playa del Carmen. Excursions seem to run out of Playa, which made for some long days with the bus ride and picking up/dropping off at other resorts along the way. Other notes: I loved the design of this resort and thought it was well-planned. For example, the rooms are in small apartment complexes that are located away from the pools and common areas that can be noisy. They're also positioned so that from your balcony, you aren't facing anyone else on their balcony - nice for privacy. In front of the lobby, there are 3 levels for golf carts, buses, taxis to pick up and drop off - 1 for on-resort transportation (golf carts), 1 for transportation to other connected resorts, and 1 for outside resort. Smart, and very effective at keeping congestion to a minimum out front. Golf carts are everywhere and it's easy and comfortable to hop on/off without ever having to wait more than a few minutes. There's a central shopping area on the grounds (Hacienda) that has some bars and lots of places to buy souvenirs. Good selection of products, although a little pricey, as expected. The flooring throughout most of the resort is smooth tile. It looks really nice, but is very slippery, and we almost wiped out several times. It's a problem around the pools, mostly, where the tiles are wet, and also on stairs and ramps. I hope they replace this flooring with something more suitable around the pools, and across the entire resort. After a rainfall, just walking through the lobby in everyday flip flops was treacherous. HOWEVER, although I've brought up some less than favourable points, this is a lovely resort where we had a wonderful holiday, and I'm sure anyone who visits here will have a lovely holiday too. I hope this long-winded review is helpful!

Cozumel Palace: Great spot

Very nice hotel, great restaurants, snorkelling right out of hotel dock, great shopping near by. Housekeeping service was fantastic. But the best part are the people. Just to name a few - Bestabe, Allen, Juan, Perla and so many others. Service oriented, efficient, but first of all making us feel special. I can say that we found many, many friends out there. Thank you for your big heart